Exterior

Reviews of Best Western Regency Inn & Suites

2.5 out of 5
Best Western Regency Inn & Suites
1811 E Sarah Dewitt Drive, Gonzales, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 125 reviews" "
Rating 8 - Good. 41 out of 125 reviews" "
Rating 6 - Okay. 10 out of 125 reviews" "
Rating 4 - Poor. 6 out of 125 reviews" "
Rating 2 - Terrible. 5 out of 125 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds Stale odor of room
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

SHAWN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the daily breakfast. The room has an odor when you walk in but the ac helps. Clean room. Will come back.
Stayed 4 nights in Nov 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Clem and great sleeping
Stayed 3 nights in Oct 2023

10/10 Excellent

Lila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet. Just what I needed for my 1 night stay
Stayed 1 night in Sep 2023
Response from Belinda Stewart on Sep 23, 2023
Thank you. We appreciate you choosing Best Western for your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good location, good WiFi, comfortable bed. A very good choice for the night.
Stayed 1 night in Aug 2023
Response from Belinda Stewart on Sep 23, 2023
Thank you for choosing the Best Western for your stay.

10/10 Excellent

maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Belinda Stewart on Sep 23, 2023
Thank you for choosing Best Western for your stay.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great stay
The room was spacious and clean. The breakfast was simple fare with limited quantities, but was adequate. The pool was well maintained!
Stayed 3 nights in Aug 2023
Response from Belinda Stewart on Sep 23, 2023
Thank you for choosing Best Western for your stay.

10/10 Excellent

Gina

Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
The room was clean, quite the staff was helpful and did a good job. The breakfast was not good.
Stayed 1 night in Jun 2023

8/10 Good

Sidney

Traveled with family
Liked: Staff & service, property conditions & facilities
Dirty pool. No orange juice or napkins for breakfast.
Stayed 3 nights in Jun 2023

8/10 Good

Ester

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is much older than the picture looks
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 1 night in Mar 2023

8/10 Good

LUIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Breakfast was great!
Stayed 1 night in Nov 2022
Response from Belinda Stewart on Nov 7, 2022
Thank You Linda for the review.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little motel, quiet, clean, and safe
Our stay was great. My 7 year old son and I traveled alone for the 1st time to visit family locally, and felt comfortable and safe. We had to go back and forth to the car a couple of times for things we’d forgotten and for a late night snack, and never felt unsafe. It’s a cute, quiet little motel on well kept grounds, and well lit at night. The bed was super comfortable.
Stayed 1 night in Oct 2022

6/10 Okay

Boyd

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
There was not enough parking. Rooms were not as nice as pictured. It was adequate.
Stayed 2 nights in Oct 2022
Response from Belinda Stewart on Nov 1, 2022
Thank You Sarah,We are glade we could make you and your son feel safe here at the property.

10/10 Excellent

Regina

Liked: Staff & service, amenities, property conditions & facilities
I read enjoyed my stay. I haven't been in the area in almost 30 yrs. I had one issue that I resolved on my own. I wouldn't change a thing about my visit except I'd stay longer..,
Stayed 2 nights in Sep 2022
Response from Belinda Stewart on Nov 1, 2022
Thank You Regina for for your wonderful review. We are glade you enjoyed your stay.

10/10 Excellent

Shantail

Liked: Staff & service, property conditions & facilities
Wonderful clean and quite
Stayed 1 night in Sep 2022
Response from Belinda Stewart on Nov 1, 2022
Thank You Shantail for your review.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place to stay.
Stayed 1 night in Jul 2022

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Lorrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the room was nice and clean, and the lady at the front desk was really nice, the continental breakfast was good and there were several things to choose from. I was disappointed because I had called prior to my stay to confirm that I would be able to connect a fire stick or AppleTv to stream and I was told I would be able to, when I connected my device I was not asked for a password to connect to the network and my device was not actually able to stream anything, so I felt a little mislead on that part. I enjoy being able to wind down with watching something from one of my streaming services.
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to find. close to everything.
Stayed 1 night in Apr 2022

8/10 Good

Gerald

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The updated property is clean and offers fair value.
Stayed 2 nights in Mar 2022

10/10 Excellent

Armando

Stayed 1 night in Mar 2022

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2022

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk woman was an amazing help
Stayed 1 night in Jan 2022

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great confortable and convenient stay
Stayed 1 night in Dec 2021

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No shower curtain..got one from front desk. Bathtub stopper did not work. Hot tub was not working. Liked a 1-story hotel. Breakfast was good. Room was clean. Staff was nice.
Stayed 1 night in Nov 2021

8/10 Good

Edward

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! Very comfortable rooms. Breakfast was OK (I hate liquid microwave bag eggs, tho) and had, a good variety of foods. It's a small motel away from historic downtown but only a short drive away. Close to grocery store. Enjoyed it!
Stayed 1 night in Oct 2021
Response from Syria Campos on Oct 6, 2021
What an excellent review Edward. We appreciate your review and hope to see you again anytime you are back in the Gonzales area.

4/10 Poor

Paul

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and Clean
My stay at BW is always great. I stay a couple nights a week for business and my room is always clean. Its roomy and comfy.
Stayed 2 nights in Aug 2021
Response from Syria Campos on Sep 6, 2021
It's so nice to know that you repeatedly stay with us. It's our pleasure to give you the best service possible!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote for TV did not work even after getting a second one. AC was not cooling up to par. Toilet seat not working correctly.
Stayed 1 night in Jul 2021
Response from Syria Campos on Jul 26, 2021
I'm very sorry to learn of the issues that you encountered during your stay. I appreciate that you still gave us a great rating. Thank you!

10/10 Excellent

BAMBI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family trip
Room was neat and clean. Bed was a little hard but everything else was good.
Stayed 1 night in Jul 2021
Response from Syria Campos on Jul 26, 2021
Thank you for the compliments on your guest room. It was so sweet of you to give us a perfect rating, in spite of the bed not being to your comfort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall stay!
Stayed 1 night in Jul 2021
Response from Syria Campos on Jul 20, 2021
Thank you kindly for that perfect rating and review! We would love to have as our guest any time you are in the area.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flies and mosquitos in the room. No breakfast facilities available. Made coffee and started to sit in dining area - was told by staff that I could not sit at the table due to Covid policy.
Stayed 1 night in Jul 2021
Response from Syria Campos on Jul 13, 2021
I sincerely apologize that your stay was not to your satisfactory. We do hope to remove the No Dine In signage soon in our breakfast area. As the clerk mentioned, we are in the process of re-opening, but we do have to wait on our food supply order. Until then, we can only provide the Grab and Go food items. I do hope that you will stay with us again, when it is up and running.

6/10 Okay

Jorge

Stayed 1 night in Jun 2021
Response from Syria Campos on Jun 30, 2021
Our sincerest apologies for not exceeding your expectations. I do hope to have you back as our guest, so that we may serve you better!

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Syria Campos on Jun 30, 2021
Thank you for the perfect rating! We hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Stayed 1 night in Jun 2021
Response from Syria Campos on Jun 15, 2021
Robert, thank you for taking the time to rate your stay. We hope to see you as our guest anytime you are in the area.

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Syria Campos on Jun 14, 2021
Andrea, since there is no review, I can only tell by the rating that we failed to meet your accommodation needs. For that, I sincerely apologize. I do hope we get the opportunity to do better for you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended party weekend stay great service nice people comfortable bed,clean. I have stayed other cheaper hotels but you get what you pay for. Will stay with Best Western. Only problem fire alarm went off in room at 4:30am. Notified desk they sent maintenance to replace battery. No more problems.
Stayed 2 nights in May 2021
Response from Syria Campos on May 19, 2021
Elizabeth, thank you for your review and rating. It's always nice to hear from our guest. I hope we see you again!

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Got bed big bites on one arm about after a few hours of being in the room. Got it them off and cleaned my arm off as soon as I could and immediately got my stuff out and went and told management who handled it with a great attitude and extremely apologetically. Left soon after.
Stayed 1 night in Apr 2021
Response from Syria Campos on Apr 19, 2021
Thank you for bringing your report to management, as soon as possible. We take these inquiries seriously and can assure you that everything has been handled per policy of such reports. Again, we apologize for your inconveniences. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 5 of us (all women over 55) and we booked 2 rooms at 3 different hotels on our trip. Best Western at Gonzales was by far the best. The man at the front desk was exceptionally nice and so was the other staff members. Although the breakfast was a little disappointing, it was totally understood because of COVID. We were all very impressed with this little hotel and will always stay here when we go back to Gonzales.
Stayed 1 night in Apr 2021
Response from Syria Campos on Apr 14, 2021
You are so kind! Thank you for such sweet compliments on the staff and stay. We do look forward to accommodating your group each time you come through our area. I hope the rest of your ladies trip was safe and exciting!

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021
Response from Syria Campos on Apr 19, 2021
Thank you for the great rating... we appreciate you!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
It was home away from home. The clean and fresh bedding. The room has a spacious restroom with walk in shower and spectacular bedroom with a large TV, fridge and microwave. Complete with coffee maker, hair dryer, iron and board it is a hone away from home. Would definitely stay here again and reccomend. 5-Stars from this satisfied customer.
Stayed 1 night in Mar 2021
Response from Syria Campos on Mar 29, 2021
What an amazing review Eric! On behalf of our entire staff, we thank you for your kindness. We hope to see you again anytime you are back in our area.

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy!
This little motel was roomy and comfy and cozy—kinda off the beaten path. It was clean and oh so comfortable! The staff could not have been nicer. But shhhhh! Don’t tell everyone bc we want to keep the secret to ourselves to ensure a room on the next visit!
Stayed 2 nights in Nov 2020
Response from Syria Campos on Nov 9, 2020
Amy, what a hilarious, but flattering review! 😊 Thank you for taking the time to share your sentiments.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly servicel. Good location.
Stayed 4 nights in Sep 2020
Response from Syria Campos on Sep 23, 2020
On behalf of our staff at BW Regency Inn & Stes. Thank you for the great rating and review! We appreciate you!

4/10 Poor

Darrel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My son travelled with me unexpectably. I asked for a room with two beds. Was told there was not one, but that there was a couch in the room. I then asked for additional bed linens. Was told there were none. So I thought maybe I could at least get a pillow and cover. I was told to take it off of the bed and give to him. Not professional at all. However, the lady when I checked out was very nice. Room was clean. Some issues with the toilet but eventually got it working.
Stayed 1 night in Aug 2020
Response from Syria Campos on Sep 9, 2020
Hello Darrel, I apologize for the issues stated in this review. We do keep extra blankets/pillow/sheets in stock, so I do not understand why you would be refused these items. I do believe the only time we were running low was when we were overbooked with evacuees from the hurricane. We did have an overwhelming amount of families in house. I see that your stay coincides with that time frame. So I sincerely apologize. Thank you for the compliments that you also mentioned. I do hope you will give us another opportunity to serve you better.