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Reviews of Oak Island Resort & Conference Centre

3.5 out of 5
Oak Island Resort & Conference Centre
36 Treasure Drive, Western Shore, NS

Reviews

8.0

Very Good

Rating 10 - Excellent. 179 out of 478 reviews" "
Rating 8 - Good. 170 out of 478 reviews" "
Rating 6 - Okay. 86 out of 478 reviews" "
Rating 4 - Poor. 32 out of 478 reviews" "
Rating 2 - Terrible. 11 out of 478 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place to stay. The view is spectacular. We enjoyed the two pools, hot tub & mini putt with our two young children. We also did the oak island boat tour and it was so convenient to board right on property.
Stayed 2 nights in Aug 2023

10/10 Excellent

sherry

Stayed 1 night in Jul 2023

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely ocean views and decor throughout. Nice outdoor patio seating and more than one outdoor fireplace for groups to go around. I was not happy about the dampness in the room, (sheets felt wet and clammy). It would have been helpful if the fan unit had been turned on in the room before our arrival. I also noticed that the carpet, and bathroom door, walls, trim, could use a good cleaning.
Stayed 1 night in Jul 2023

8/10 Good

Tim

Stayed 1 night in Sep 2022

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right by the water, lots of green space and room to roam. Easy parking. Coffee in main lobby and a dining room/bar which is very convenient. Although busy was still very quiet. Hotel was very clean with spacious rooms. Has everything to meet our needs.
Stayed 1 night in Jul 2022
Response from Victoria on Sep 26, 2022
Thank you, Connie! We look forward to SEAing you again soon!

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view Choice of pools Friendly staff spacious room!!definately will return
Stayed 2 nights in Aug 2022
Response from Victoria on Sep 26, 2022
Thank you, Mary- we look forward to SEAing you again soon!

10/10 Excellent

Katja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Donna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Booked this trip for our 46th wedding anniversary. I booked for the amenities that the hotel offered and the location. Very disappointed! Restaurant was closed and no back up plan other than a boxed breakfast. No room service! No garbage pick up, no towels refill, no coffee refill, no clean sheets during 4 day, 3 night stay. Drinks were expensive.
Stayed 3 nights in Jul 2022

6/10 Okay

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The ac shuts off at night Unbearably hot
Stayed 1 night in Jul 2022

8/10 Good

Sue

Liked: Cleanliness, staff & service, room comfort
Stay more than one day!
Lovely stay here. The surroundings, the room, the service, and amenities were all great. Our only issue was with the fact that there are multiple levels but no elevators which made it awkward to bring cart our luggage to and from our room. I was advised to let them know ahead of time and they would arrange for a room at ground level, but that doesn't address the fact that others will have to cart their bags up and down stairs. It detracted only marginally from an otherwise great stay. It would be best to stay here multiple days to take advantage of all the amenities.
Stayed 1 night in Jun 2022

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and everyone was friendly and helpful.
Stayed 1 night in Apr 2022
Response from Oak Island Resort & Conference Centre on Apr 21, 2022
Thank you, your review is greatly appreciated.

10/10 Excellent

John

Traveled with partner
Liked: Staff & service
There was limited dining no cleaning and someone else hair in the shower
Stayed 3 nights in Mar 2022
Response from Oak Island Resort & Conference Centre on Apr 21, 2022
Thank you for your review. We are so sorry that your stay wasn't what you had hoped for. Your feedback is appreciated and will help address future training issues.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings
Lovely and relaxing weekend. I appreciated the large, stone fireplace. For me it was the perfect place to relax with a good book. Enjoyed the live entertainment in the evenings.
Stayed 2 nights in Mar 2022
Response from Oak Island Resort & Conference Centre on Apr 21, 2022
Thank you, your feedback is appreciated.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view... lots of activities
Stayed 1 night in Aug 2021
Response from Amanda on Sep 16, 2021
So glad you you enjoyed your stay!

10/10 Excellent

Angela

Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Games area was un kept , not tidy Short staff so no breakfast menu Restaurant staff very nice and good food at atmosphere
Stayed 1 night in Aug 2021
Response from Amanda on Sep 14, 2021
Thank you for your feedback and glad that you enjoyed your stay. Know that we are working hard to hire more staff (this has been a big challenge over the summer across the hospitality industry). We hope this problem is fixed soon, both for our guests and for the current staff. We appreciate your support!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very pleasant experience, staff were superb!
Stayed 2 nights in Aug 2021
Response from Amanda on Sep 14, 2021
Thank you! We are so happy that you enjoyed your stay!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Needs to improve.
Under staffed, slow checking, the staffs frustration was expressed openly. Restaurant was only open 5-9 pm. Pools where ice cold, indoor and out. It is a nice place with a great location but appears to be either cutting costs, unwilling to hire enough staff, badly managed. Nightly entertainment was great.
Stayed 2 nights in Aug 2021
Response from Amanda on Sep 14, 2021
Thank you for your feedback Daniel. We are working very hard to hire more staff. This year has been especially challenging for the hospitality industry across Nova Scotia (and Canada) in not being able to get the staff we need. We continue to post for positions regularly and hope that we will have the staff we need soon. Thank you so much for your understanding and know that we have heard your feedback and are working on fixing the problem.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This is my 3rd time staying there - and last. Hotel is overpriced, needs a bit of a makeover inside (don't get fooled if they say room with water view). Staff never bothered to inform guests that restaurant was booked for private reunion in morning - offering no options to other guests for breakfast (nor offering suggestions off site).
Stayed 1 night in Aug 2021
Response from Amanda on Sep 14, 2021
Thank you for your feedback. We are so sorry that your stay wasn't what you had hoped for. We are taking your feedback seriously and will be updating the way we communicate with our guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a couple
Wonderful staff at check in, very helpful. Update to resort very nice, had not stayed here for over a year- but the refresh in the rooms and throughout is fabulous. Very clean and great atmosphere throughout.
Stayed 2 nights in Jul 2021
Response from Amanda on Sep 21, 2021
So glad you loved your say with us! Thank you for leaving a review.

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Will definitely be going back.
Stayed 1 night in Jul 2021
Response from Amanda on Sep 14, 2021
Thank you for visiting us at Oak Island Resort! We look forward to seeing you again!

10/10 Excellent

Brian

Liked: Staff & service
Stayed 1 night in Jul 2021
Response from Tracy on Jul 6, 2021
Thank you very much

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

Kristopher J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We live in Nova Scotia and wanted a weekend away. My wife and I brought our 6 month old to relax, unwind and get away for the weekend. Hotel is in a great location. It’s a very short drive to Mahone Bay and Lunenburg which are two of our favourite places to visit. Hotel appears to have been renovated in the past few years. The lobby, restaurant and bar were all incredibly clean and bright with lots of natural sunlight. Room was clean with a great view of the marina. Hotel staff was incredibly courteous and friendly from the time I called to request a crib right through until checkout. There was live entertainment both nights of our stay which was lovely. We will definitely return.
Stayed 2 nights in Oct 2020

10/10 Excellent

Marie, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort - the view is spectacular, great service and the room was well appointed.
Stayed 1 night in Sep 2020

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The staff were accommodating & provided us a fantastic pet friendly room to allow our large dog to stay with us.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We are in unprecedented times! This review takes that into consideration! Check-in was not favourable but upon checking out we were able to get the $25 room upgrade taken off. We had a room facing the parking lot and when we asked for a water facing room were told because we booked through a third-party, Expedia, that we would have to pay an upgrade Fee! We knew the hotel was not full and found that to be cheesy! Upon checkin found out that most of the amenities were closed down we wanted a room overlooking the bay so we would not be looking at a parking lot! To use the pool we had to book a time, that turned out to be an issue! If one could book time to use pool what would be the problem, with also booking time in the hot tub and sauna? We are After all bubbling here in the Martimes, One would assume therefore it was quite safe for all! The pool washroom was not open, public safety issue? Food was very good! Atmosphere in restaurant could be improved by adding paper placemats and setting tables! Entertainment was excellent, one man band playing guitar and singing! My personal belief amenities are not open to save money and blame it on COVID!
Stayed 1 night in Aug 2020
Response from Management on Sep 4, 2020
Thank you for your review- we always welcome feedback from guests. Due to regulations set by the province and Dr Strang, we are not able to open the sauna and hot tub. The pools are by appointment as they need to be sanitized between guests. Unfortunately, we're unable to set tables prior to guests being seated due to provincial regulations. We do our best to ensure guests are made aware of these changes and are sorry that the stay wasn't satisfactory. We hope you'll return when things are back to the new normal!

10/10 Excellent

John, Timberlea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and new as well the bar had a very good band each night we were at the resort. Played a wide assortment of tunes which were very good.
Stayed 2 nights in Aug 2020

2/10 Terrible

nadine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Loyalty ruined.
We are so disappointed. After coming to Oak Island Resort at least once a year ( usually twice and a few times with our businesses for multiple nights and multiple rooms) for six years we are disheartened with the poor customer service. With Covid19 we decided out of loyalty to make Oak Island our choice even with the huge increased in room price. We agreed to stay 2 nights instead of resorts in Cape Breton and Digby. We spent over $1000 on our two nights. During our stay we meant another couple that have a longer stay. They too are “older” and professionals. We both purchased meals and beverages for those that might be struggling. While there were many examples of cranky staff, the last straw was when at midnight, the young bar tender told us that we were being too loud. There were 4 of us and we did no more than a regular laugh. They said that there was a noise complaint ( we were very far from any room... the closest being out personal rooms) yet they just wanted us to leave so they could be off for the night. This false accusation was insulting and false. After being “ dispersed” we talked to 4 that felt disrespected. Sorry Oak Island. We were warned that the service was worse since Covid but were willing to give you a chance. Hurtful and dishonest... reviews will not be positive.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

lana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hidden gem for a staycation! The staff are probably the nicest I’ve ever encountered & the area is just lovely! And try the soup!!
Stayed 1 night in Aug 2020

4/10 Poor

Calvin

Disliked: Property conditions & facilities, room comfort
no door
screen door missing /not able to enjoy the fresh night sea air ..room was clean,service okay,staff seemed over worked ...looked tired and or frustrated
Stayed 1 night in Aug 2020

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Re-opening issues in the restaurant
Food service was out of sync- waited over one hour for two bowls of porridge at breakfast. Not much explanation and full bill was charged. The porridge was cold as well but we just wanted to eat and leave. Resort had only been open a couple weeks so I think that they are just trying to keep afloat. Rooms were very nice, beds comfortable and renos looked good. Beautiful location- overall we enjoyed our stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated so beautiful and clean! Great location to visit nearby towns but lots to do on the property. It will be better as restrictions get lifted of course.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2020

10/10 Excellent

Sherelle C.

Liked: Cleanliness
Great
Great
Stayed 1 night in Jul 2020

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool was under repair Room was clean & comfortable except for the air conditioning, which was very loud
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Jackie, Derry, Pennsylvania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from maintenance, kitchen, wait staff, house keeping, gardening and front desk went out of their way to make sure my stay was the best I ever had. I would go back in a heart beat .
Stayed 7 nights in Oct 2019
Response from Guest Services on Dec 10, 2019
Thank you for your feedback, Jackie! 'Sea' you again!

8/10 Good

Larry

Liked: Cleanliness, staff & service
Electric was outdated. Could not get CPAP plugged in on the side of the bed I sleep on. Weak remote batteries.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Decking was not very stable on the roof top and the seat cushions wearer removed already. Residents and music were very loud.
Stayed 1 night in Oct 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was very good. A couple of problems need to be addressed. First, there is no easy access to your room when you have luggage. Second, our room was very warm even though we turned “off” the heat
Stayed 2 nights in Oct 2019

8/10 Good

Gill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Somewhat Outdated
Great service, friendly staff. Comfortable but slightly outdated. Bathroom door wouldn't shut and latch. Beautiful scenery, great food.
Stayed 1 night in Oct 2019