Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, cribs/infant beds, free WiFi, bed sheets
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Reviews of Motel 6 Mount Jackson, VA - Shenandoah

2 out of 5
Motel 6 Mount Jackson, VA - Shenandoah
250 Conicville Blvd, I-81 Exit 273, Mount Jackson, VA

Reviews

7.6

Good

Rating 10 - Excellent. 238 out of 821 reviews" "
Rating 8 - Good. 318 out of 821 reviews" "
Rating 6 - Okay. 154 out of 821 reviews" "
Rating 4 - Poor. 65 out of 821 reviews" "
Rating 2 - Terrible. 46 out of 821 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Apr 2024

8/10 Good

gilbert, ware

Liked: Cleanliness, staff & service, property conditions & facilities
It would been better if had offered a continental breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cheerful. The manager was friendly and helpful. There is a microwave and refrigerator, but no hairdryer or coffee in the room. There is coffee in the morning in the office. For the price, it was a very good deal.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Anita,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Joanna

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Joanna,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean well kept property friendly staff mattress too hard
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi David,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Don't expect five star Ritz-Carlton service you get what you pay for but if you're coming to motel 6 you should already know what to expect clean and remodeled rooms very small TVs It is what it is
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi ChrisWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truck parking
Stayed 1 night in Feb 2024

10/10 Excellent

Deshawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean room
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Tim,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Robert M.

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 8, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Olga,Thank you for the excellent review! Maz K.#Team6

8/10 Good

Marly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was alright for the price, comfortable enough for my family for an overnight stay. Its surprisingly clean and the receptionist changed our room without a question when I requested.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi MarlyThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Sushovan

6/10 Okay

Gregory

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

David

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The door to the room I stayed in kept opening every time a gust of wind would come through. There were a lot of noises that are unexplained. The huge picture windows in the room were filthy.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Simon

Traveled with family
Liked: Cleanliness, staff & service
The door had issues, it wouldn’t work with our key cards. The room had a stench of cigarettes. Bath tub had cigarette burns on it. The stay was ok for the price
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi SimonThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Zoha

Stayed 1 night in Oct 2023

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They just put a clean sheet over dirty sheets. The bathroom was gross very dirty. The shower appeared to have nothings between rooms because it glowed when all lights were off.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Patricia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jerri

Traveled with partner
Friendly staff. Comfortable bed. Convenient to interstate.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Jerri,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Dawn

Stayed 1 night in Oct 2023

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They did not have breakfast.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Oct 18, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Look elsewhere
Sink leaked water (disconnected under), several power plugs did not work. Hot water was a premium that disappeared fast. Staff was super nice, but without maintenance... meh.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Olexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel. Good value for the money.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi OlexanderWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Ladarious

Business traveler
It was Ight had gnats out the wazoo
Stayed 7 nights in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Ladarious, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room stunk of smoke. Gross!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

JAMES

The room we rented was a ADA ROOM, it would have been nice if the seat in the toilet height was at least 17'' in height.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Alisha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was skinny as crap. It was so hard you couldn't even sleep. My back and ribs hurt so bad.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Alisha, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

Whoopi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and super helpful. Just stayed the night but everything was fine.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to crash for the price.
For the price this place is great. Nothing fancy but a good place to crash while traveling. Mostly clean, hard to make older bath tubs look clean. Very friendly staff. Would stay here again if passing through.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Ellen,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

DrLisa, oxford

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to interstate
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi DrLisa, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Jessi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, room was very clean. It was perfect for our little anniversary vacay. Will definetly come back again!!
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Jessi, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Went down for yardsales had a great time
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Justin, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and cooperative check in
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Traveler,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

Delmer

Traveled with group
Liked: Cleanliness, property conditions & facilities
No shampoo or conditioner. Make sure you bring your own.
Stayed 1 night in Aug 2023

4/10 Poor

Karin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

John

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Amenities
Nice clean room. Just what we needed.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Kevin, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The weather was perfect. Very friendly staff. The was clean. The beds are very hard and are too soft.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Benjamin,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

8/10 Good

Lenora

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Denise

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and extremely accommodating!
Stayed 7 nights in Jun 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Denise,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Rene

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff at the property are so kind. The only Thing is that the rooms are dirty. I had to clean the bathroom with cleaner upon arrival. The shower I had to scrub to use it. Not good.
Stayed 1 night in Jul 2023
Response from General Manger on Jul 7, 2023
We apologize for the experiance you received at our property. This is not up to the standards that we live by and truly appreciate your feedback on the situation. Our hope is that you can give us another chance to offer you a much better experiance.

8/10 Good

Meghana

Stayed 1 night in Jun 2023

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good except pillows were cheap.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Mark,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Camden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jul 7, 2023
Thank you for your feedback!

10/10 Excellent

Melanie, Landrum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jul 7, 2023
Thank you for your feedback, It is much appreciated!

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from General Manager on Jul 7, 2023
Thank you for your feedback, it is much appreciated!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Room was clean. Friendly staff
Stayed 2 nights in May 2023
Response from Brand Experience Team on Jun 1, 2023
Hi Michael, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K. #Team6

6/10 Okay

David

Traveled with family
Liked: Room comfort
Stayed 2 nights in May 2023
Response from General Manager on Jul 7, 2023
Thank you for your feedback, it is much appreciated!