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Reviews of Le Royal Hotels & Resorts

5 out of 5
Le Royal Hotels & Resorts
12 Boulevard Royal, Luxembourg City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 596 out of 849 reviews" "
Rating 8 - Good. 194 out of 849 reviews" "
Rating 6 - Okay. 42 out of 849 reviews" "
Rating 4 - Poor. 9 out of 849 reviews" "
Rating 2 - Terrible. 8 out of 849 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lequn

Business traveler
Liked: Cleanliness, staff & service
Location is great for business travellers who need to see clients nearby. However, the hotel is a bit old and room facilities are lacking modern touches.
Stayed 1 night in Apr 2024
Response from Cynthia Blaszczyk on Apr 18, 2024
Dear Guest, Thank you for your kind notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We have taken good note of your remarks.We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Mher, Ile Bizard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 2 nights in Apr 2024
Response from Cynthia Blaszczyk on Apr 12, 2024
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Gerardo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice swimming pool Excellent breakfast in nice surroundings
Stayed 2 nights in Mar 2024
Response from Cynthia Blaszczyk on Apr 3, 2024
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Salih, Istanbul

Stayed 2 nights in Mar 2024
Response from Cynthia Blaszczyk on Apr 15, 2024
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa and beautiful location
Stayed 1 night in Mar 2024
Response from Cynthia Blaszczyk on Mar 11, 2024
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cynthia Blaszczyk on Feb 6, 2024
Cher Monsieur,Nous vous remercions pour l'excellente notation attribuée suite à votre récent séjour à l'hôtel Le Royal Luxembourg.Nous sommes ravis d'avoir répondu à vos attentes et espérons avoir le plaisir de vous accueillir à nouveau prochainement.Merci et bien à vous,Cynthia BlaszczykAssistante de direction

8/10 Good

Julien

Stayed 3 nights in Jan 2024
Response from Cynthia Blaszczyk on Jan 19, 2024
Cher Monsieur,Nous vous remercions pour cette très bonne notation suite à votre récent séjour dans notre établissement.Nous espérons que nous aurons le plaisir de vous accueillir à nouveau prochainement et que votre expérience vous apportera entière satisfaction.Merci et bien à vous,Cynthia BlaszczykAssistante de direction

10/10 Excellent

Dipesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cynthia Blaszczyk on Jan 12, 2024
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Duwayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and would comeback
Great location, fantastic service, allowed us to borrow a wheelchair. 10’s across the board. 1 improvement would be door that is flush with sidewalk was card activated to open vs walking around to unlock. I’m sure there are reasons, just a minor tweak for a great hotel that spoiles you with luxury.
Stayed 4 nights in Dec 2023
Response from Cynthia Blaszczyk on Jan 11, 2024
Dear Guest,Thank you very much for taking the time to share your kind notation following your recent stay in our hotel. At Le Royal Hotels & Resorts Luxembourg we feel a strong passion and commitment for delivering unforgettable experiences to our guests and make them feel at home.Your satisfaction is our best reward and our staff will be very delighted with your kind notation.We look forward to welcoming you back soon,Kind Regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location. We chose it because of it's proximity to the shops and restaurants which where a few minutes walk away. Super easy parking in the underground carpark which was discontinued to €22 euros per day from the adverted €28 per day on checkout. Really enjoyed the pool and gym as well which where great additions. All the staff where amazing and wouldn't hesitate in staying again. The only downside for me was not having a kettle on the room to make tea and coffee
Stayed 2 nights in Dec 2023
Response from Cynthia Blaszczyk on Jan 11, 2024
Dear Guest,It brings us great pleasure to hear that you were thoroughly enjoying your stay with us. We are delighted to know that your room has exceeded your expectations, and we appreciate you taking the time to share your positive feedback with us.Our team is committed to providing the best possible service to all our guests, and your satisfaction is our top priority. We take pride in our accommodations and the amenities we offer, and we are thrilled that you are enjoying them.Please do not hesitate to reach out to us if you need any assistance or have any additional feedback during your next stay. We are always here to help and make your experience with us as comfortable and enjoyable as possible. For information, kettles will be put in place over the next few weeks.Thank you again for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back in the future.Best regards,Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cynthia Blaszczyk on Dec 18, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cynthia Blaszczyk on Dec 18, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Le Royal was a great property. The service by everyone was amazing and extremely helpful. Rooms are lovely and the restaurant was excellent. The bar had some issues with being able to serve drinks efficiently, but when they did, it was great.
Stayed 3 nights in Dec 2023
Response from Cynthia Blaszczyk on Dec 12, 2023
Dear Madam,It brings us great pleasure to hear that you were thoroughly enjoying your stay with us. We are delighted to know that your room has exceeded your expectations, and we appreciate you taking the time to share your positive feedback with us.Our team is committed to providing the best possible service to all our guests, and your satisfaction is our top priority. Please do not hesitate to reach out to us if you need any assistance or have any additional feedback during your next stay. We are always here to help and make your experience with us as comfortable and enjoyable as possible.Thank you again for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back in the future.Best regards,Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
This hotel is absolutely superb. Highly recommend. Short stroll into the heart of the city, free 20min bus ride from airport.
Stayed 1 night in Nov 2023
Response from Cynthia Blaszczyk on Nov 21, 2023
Dear Guest,Thank you for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel services and appreciated our perfect location in the heart of Luxembourg.Your satisfaction is our best reward and our staff will be delighted with your great review.Thank you for recommending Le Royal Hotels & Resorts and we hope to see you again soon,Kind regards,Cynthia BlaszczykExecutive Assistant

8/10 Good

Elie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oooh my coffee
For the best hotel , not having a coffee machine in the room is not from this world anymore ...
Stayed 3 nights in Nov 2023
Response from Cynthia Blaszczyk on Nov 14, 2023
Dear Guest,Thank you very much for your feedback regarding your recent stay at Le Royal Hotels & Resorts in Luxembourg.It is a pleasure to know that you appreciated your stay.Regarding the coffee machine in the room, please note that, at the moment, they are only available in our Privilege and Royal Club rooms and all our Suites.We are looking forward to welcoming you back on your next visit to Luxembourg,Best regards,Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your while. Will be going again
This hotel was outstanding. The customer service from all staff was 5*. Very clean room and amenities. I would definietly go again.
Stayed 1 night in Oct 2023
Response from Cynthia Blaszczyk on Oct 24, 2023
Dear Guest,Thank you very much for taking the time to share your kind notation following your recent stay in our hotel. At Le Royal Hotels & Resorts Luxembourg we feel a strong passion and commitment for delivering unforgettable experiences to our guests and make them feel at home.Your satisfaction is our best reward and our staff will be very delighted with your kind notation.We look forward to welcoming you back soon,Kind Regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat stat
Stayed 1 night in Oct 2023
Response from Cynthia Blaszczyk on Oct 17, 2023
Dear Guest,Thank you very much for taking the time to share your kind notation following your recent stay in our hotel. At Le Royal Hotels & Resorts Luxembourg we feel a strong passion and commitment for delivering unforgettable experiences to our guests and make them feel at home.Your satisfaction is our best reward!We look forward to welcoming you back soon,Kind Regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Simply amazing
from start to finish it was an amazing experience. great service, awesome room, clean bathroom etc etc
Stayed 2 nights in Oct 2023
Response from Cynthia Blaszczyk on Oct 17, 2023
Dear Guest,On behalf of the entire Le Royal Team, I would like to thank you very much for your great review!We are delighted to acknowledge that you had such an excellent stay in our 5* Superior property.We hope to welcome you back soon,Sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cynthia Blaszczyk on Oct 4, 2023
Dear Guest,On behalf of the entire Le Royal Team, I would like to thank you very much for your great review!We are delighted to acknowledge that you had such an excellent stay in our 5* Superior property.We hope to welcome you back soon,Sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Shengzhen

Stayed 1 night in Sep 2023
Response from Cynthia Blaszczyk on Sep 20, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

2/10 Terrible

GREGORY

Stayed 2 nights in Sep 2023
Response from Cynthia Blaszczyk on Oct 17, 2023
Dear Sir,We are really sorry to learn you did not appreciate your last stay.In order to better address your concerns, we would be grateful if you could provide more specific details about the issues you encountered during your stay. Your feedback will help us to identify the areas that need immediate attention and improvement. Our aim is to ensure that all our guests have a positive and memorable experience and we want to make it right for you.Looking forward to hearing from you,Best regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Le Royal Hotel & Resorts Luxembourg
Lovely city hotel with excellent staff & beautiful rooms. The restaurant was also great with excellent food beautifully presented.
Stayed 3 nights in Sep 2023
Response from Cynthia Blaszczyk on Sep 20, 2023
Dear Guest,Thank you for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel services and appreciated the quality of service.Your satisfaction is our best reward and our staff will be delighted with your great review.Thank you for recommending Le Royal Hotels & Resorts and we hope to see you again soon,Kind regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Andrey

Stayed 1 night in Sep 2023
Response from Cynthia Blaszczyk on Sep 20, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super city getaway hotel
Super hotel in the middle of the city. Perfect place to stay. The pool was a bit dated but absolutely spotless and sauna was good and hot
Stayed 5 nights in Aug 2023
Response from Cynthia Blaszczyk on Sep 7, 2023
Dear Guest,Thank you very much for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel! Your satisfaction is our best reward !Thank you for recommending Le Royal Hotels & Resorts and we hope to welcome you back soon,Best Regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

LINA

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores hoteles que he ido!
Stayed 2 nights in Aug 2023
Response from Cynthia Blaszczyk on Aug 25, 2023
Dear Guest,On behalf of the entire Le Royal Team, I would like to thank you very much for your great review!We are delighted to acknowledge that you had such an excellent stay in our 5* Superior property.We hope to welcome you back soon,Sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Yotam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel, bad showers
The hotel was nice and located just outside the old town. Rooms were nice and large, hotel was overall very nice. The one disappointment was the shower, where the water kept fluctuating between hot and cold no matter what you did. There is simply no way to get a consistent temperature. Too bad, because other than that the hotel was very nice.
Stayed 1 night in Aug 2023
Response from Cynthia Blaszczyk on Aug 16, 2023
Dear Guest,Thank you very much for your feedback regarding your recent stay at Le Royal Hotels & Resorts in Luxembourg.It is a pleasure to know that you appreciated the comfort of the room and our perfect location in the heart of Luxembourg city.Regarding the shower, we have immediately informed our technical department in order to fix the problem.We are looking forward to welcoming you back on your next visit to Luxembourg,Best regards,Cynthia BLASZCZYKExecutive Assistant

8/10 Good

Sahar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, just at the edge of the historic centre. Walking distance to shops and restaurants and tourist sites.
Stayed 2 nights in Aug 2023
Response from Cynthia Blaszczyk on Aug 14, 2023
Dear Guest,Thank you very much for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel! Your satisfaction is our best reward !Thank you for recommending Le Royal Hotels & Resorts and we hope to welcome you back soon,Best Regards,Cynthia BlaszczykExecutive Assistant

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was excellent , just missed not having a coffe machine in my room.
Stayed 5 nights in Jul 2023
Response from Cynthia Blaszczyk on Aug 3, 2023
Dear Guest,Thank you very much for your feedback regarding your recent stay at Le Royal Hotels & Resorts in Luxembourg.It is a pleasure to know that you appreciated your stay with us.Regarding the kettle in the room, please note that it is available on request. Tea and coffee making facilities are available in our Royal Club & Privilege rooms and Suites.We are looking forward to welcoming you back on your next visit to Luxembourg,Best regards,Cynthia BLASZCZYKExecutive Assistant

8/10 Good

Alexander, Huntington Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel close to the downtown area. Everything is great, just needs a few modern amenities. No USB ports, slow internet, classic room furniture. Would stay again.
Stayed 2 nights in Jul 2023
Response from Cynthia Blaszczyk on Aug 9, 2023
Dear Guest,Thank you very much for your very good review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel! Your satisfaction is our best reward !Thank you for recommending Le Royal Hotels & Resorts and we hope to welcome you back soon,Best Regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived in LUX during a heatwave and our original hotel was older with no AC -- luckily within a few blocks was Le Royal, and they had 2 rooms left! The hotel is beautiful, clean, and the staff is too notch. Highly recommended.
Stayed 3 nights in Jul 2023
Response from Cynthia Blaszczyk on Jul 19, 2023
Dear Guest,Thank you for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel services and appreciated the quality of service.Your satisfaction is our best reward and our staff will be delighted with your great review.Thank you for recommending Le Royal Hotels & Resorts and we hope to see you again soon,Kind regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Victoria, Cottonwood Heights

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Our room was beautiful, quiet, clean and comfortable. All personnel was congenial, helpful and nice. The breakfast buffet was excellent. Loved the location and everything about our stay at Le Royal. We would definitely stay there again. Thank you Le Royal for such a great three day visit!
Stayed 3 nights in Jul 2023
Response from Cynthia Blaszczyk on Jul 25, 2023
Dear Guest,Thank you for your comments regarding your stay at Le Royal Hotels & Resorts - Luxembourg. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am sure will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel is constantly striving to meet your needs and expectations.Thank you again for sharing your experience and we look forward to serving you in the future.Yours sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

LorieAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with high class amenities and excellent service.
Stayed 2 nights in Jul 2023
Response from Cynthia Blaszczyk on Jul 19, 2023
Dear Guest,Thank you very much for taking the time to share your kind notation following your recent stay in our hotel. At Le Royal Hotels & Resorts Luxembourg we feel a strong passion and commitment for delivering unforgettable experiences to our guests and make them feel at home.Your satisfaction is our best reward and our staff will be very delighted with your kind notation.We look forward to welcoming you back soon,Kind Regards,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
LOVE HTE STAFF, THE LOCATION, THE SERVICE, EVERYTHING!
Response from Cynthia Blaszczyk on Jul 12, 2023
Dear Guest,On behalf of the entire Le Royal Team, I would like to thank you very much for your great review!We are delighted to acknowledge that you had such an excellent stay in our 5* Superior property.We hope to welcome you back soon,Sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Cynthia Blaszczyk on Jun 27, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Best service i have ever had
Stayed 2 nights in May 2023
Response from Cynthia Blaszczyk on Jun 2, 2023
Dear Guest,We appreciate your comments regarding your stay at Le Royal Hotels & Resorts - Luxembourg. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Cynthia Blaszczyk on Jun 2, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Great location right at Old Town. Very easy and convenient to walk everywhere. The hotel staff was helpful, professional and friendly. The room was very comfortable and extraordinarily quiet. I would highly recommend this hotel and would stay there again.
Stayed 2 nights in May 2023
Response from Cynthia Blaszczyk on May 30, 2023
Dear Guest,Thank you very much for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel services and appreciated our perfect location in the heart of Luxembourg.Your satisfaction is our best reward and our staff will be very delighted with your great review.Thank you for recommending Le Royal Hotels & Resorts and we hope to welcome you back soon,Best Regards,Cynthia BLASZCZYKExecutive Assistant

6/10 Okay

Abbas Khider, London Knightsbridge

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I really tend to give a very honest reviews to help others make an informed decision, so If you’re expecting a 5* hotel/ services, then this is by no means the one. Probably it was on its heydays. It’s the equivalent of a very good 4* hotel. We have booked a double room /twin bed, & we made sure to write a request for the twin beds as I was travelling with my cousin, only to be told by a rude receptionist that she can’t do anything as they are fully booked. After speaking to the manager this issue was rectified. For us was the rude manners of the receptionist, rather than the lack of the twin beds “I forgot her name, but she was wearing glasses” Another very helpful and pleasant receptionist named Oksana from Ukraine was absolutely the 5 stars of the hotel. A person we were happy to remember their name! Another issue was that our booking comes with complimentary free shuttle to airport, when we asked for it, we were told that it’s not available. I would rather not make false promises to customers, regardless of the overall free transportation in the city. So this wasn’t a 5* hotel behaviour. The best part was the hotel location walking distance to all part of the city centre. Breakfast was also excellent. The duty manager of the hotel Elsie Danjou was very pleasant so as Oksana.
Stayed 2 nights in Apr 2023
Response from Cynthia Blaszczyk on May 23, 2023
Dear Sir,Thank you for taking the time to tell us about your stay at Le Royal Hotels & Resorts - Luxembourg. We regret that your experience did not fully meet your expectations and would like to extend our sincere apologies.At Le Royal Hotels & Resorts - Luxembourg, one of The Leading Hotels of the World, we are constantly striving to meet your needs and expectations and therefore your feedback is very important to us. Please be assured that the attitude of the receptionist is not representative of the service we provide to our guests.Regarding the shuttle, we do offer our guests a pick-up service from/to the airport, but this free service is subject to booking and availability. We cannot guarantee it.Thank you for your compliments about Elsie and Oksana. They will be very pleased!We appreciate the time you have taken to share your concerns and hope you will give us the opportunity to serve you better in the future.Yours sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

susanti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Cynthia Blaszczyk on May 30, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. We hope to welcome you back soon,Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Cynthia Blaszczyk on May 1, 2023
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. Best regards, Cynthia BLASZCZYKExecutive Assistant

10/10 Excellent

Francois

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very classy ... staff very friendly and available ... very close to center city and walking distance from stores and restaurants.
Stayed 1 night in Mar 2023
Response from Cynthia Blaszczyk on Apr 3, 2023
Dear Guest,On behalf of the entire Le Royal Team, I would like to thank you very much for your great review!We are delighted to acknowledge that you had such an excellent stay in our 5* Superior property.We hope to welcome you back soon,Sincerely,Cynthia BlaszczykExecutive Assistant

10/10 Excellent

Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel service was excellent - from free pickup and shuttle service at the airport to early room check-in at 10 am and daily fresh fruit plates. And, the location of the hotel was most convenient to lots of tourist attractions.
Stayed 4 nights in Mar 2023
Response from Cynthia Blaszczyk on Apr 3, 2023
Dear Guest,Thank you very much for your feedback regarding your last stay at Le Royal Hotels & Resorts in Luxembourg.It is a pleasure to know that you appreciated our high level of service and perfect location in the heart of Luxembourg city.We are looking forward to welcoming you back for your next visit to Luxembourg,Best regards,Cynthia BLASZCZYKExecutive Assistant

4/10 Poor

Chris

Stayed 1 night in Dec 2022
Response from Philippe Scheffer on Dec 16, 2022
Dear Guest, Thank you for your notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. Considering your rating, it would have been interesting to have more details about your dissatisfaction. We remain at your disposal.Best regards, Philippe SchefferGeneral Manager

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale property convenient to Haute Ville. Wonderful staff, room, and breakfast
Stayed 3 nights in Dec 2022
Response from Philippe Scheffer on Dec 14, 2022
Dear Guest,Thank you very much for your feedback regarding your last stay at Le Royal Hotels & Resorts in Luxembourg.It is a pleasure to know that you appreciated our high level of service and perfect location in the heart of Luxembourg city.We are looking forward to welcoming you back for your next visit to Luxembourg,Best regards,Philippe SchefferGeneral Manager

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Staff was super friendly and helpful. The adea is amazing. Free transportation and local to the town. Parking is hard to find but we were able to just leave it at the hotel
Response from Philippe Scheffer on Nov 11, 2022
Dear Guest,Thank you very much for your excellent review and for choosing Le Royal Hotels & Resorts Luxembourg for your stay.It is a great pleasure to know that you enjoyed our hotel services and appreciated our perfect location in the heart of the city.Your satisfaction is our best reward and our staff will be very delighted with your great review.Thank you for recommending Le Royal Hotels & Resorts and we hope to welcome you back soon,Best Regards,Philippe SchefferGeneral Manager

8/10 Good

Dina

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Incredible location near central shopping and restaurant district. Bar was nice and staff were friendly. Rooms are in need of an update.
Stayed 3 nights in Oct 2022
Response from Philippe Scheffer on Nov 3, 2022
Dear Guest,Thank you very much for your feedback regarding your last stay at Le Royal Hotels & Resorts in Luxembourg.It is a pleasure to know that you appreciated our high level of service and perfect location in the heart of Luxembourg city.We have taken good note of your remark regarding the room. May we suggest you to discover the Traditional or Privilege rooms during your next stay. We are looking forward to welcoming you back for your next visit to Luxembourg,Best regards,Philippe SchefferGeneral Manager

10/10 Excellent

Leandro Mota de

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly place
Stayed 1 night in Oct 2022
Response from Philippe Scheffer on Nov 3, 2022
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. Best regards, Philippe SchefferGeneral Manager

10/10 Excellent

Robert, Ridgefield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel restaurant, for breakfast, lunch, or dinner. Business-friendly rooms with great workspace. Across the street from pedestrian city centre.
Stayed 3 nights in Oct 2022
Response from Philippe Scheffer on Oct 25, 2022
Dear Guest,On behalf of the entire Le Royal Team, I would like to thank you very much for your great review!We are delighted to acknowledge that you had such an excellent stay in our 5* Superior property.We hope to welcome you back soon,Sincerely,Philippe SchefferGeneral Manager

10/10 Excellent

Leonid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Luxembourg
Stayed 2 nights in Oct 2022
Response from Philippe Scheffer on Oct 25, 2022
Dear Guest, Thank you for your excellent notation about your recent stay at Le Royal Hotels & Resorts Luxembourg. Best regards, Philippe SchefferGeneral Manager

2/10 Terrible

Daria

Stayed 1 night in Oct 2022
Response from Philippe Scheffer on Oct 25, 2022
Dear Guest,Thank you for taking the time to tell us about your stay at Le Royal Hotels & Resorts - Luxembourg. I am sorry that your experience did not meet your expectations.At Le Royal Hotels & Resorts - Luxembourg, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore, your feedback is very important to us. It would have been interesting to have more details about your dissatisfaction. Do not hesitate to contact us directly. It is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Philippe SchefferGeneral Manager