Superior Suite, Multiple Beds | In-room safe, desk, blackout drapes, soundproofing

Reviews of Novotel Suites Luxembourg

4 out of 5
Novotel Suites Luxembourg
13 Avenue J F Kennedy, Quartier Europeen, Luxembourg City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 305 out of 538 reviews" "
Rating 8 - Good. 180 out of 538 reviews" "
Rating 6 - Okay. 40 out of 538 reviews" "
Rating 4 - Poor. 9 out of 538 reviews" "
Rating 2 - Terrible. 4 out of 538 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robb, Pointe Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2024
Response from Bram Maes, General Manager on Feb 26, 2024
Dear Guest,Thank you for this review of your recent stay.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We hope that you will be able to return for another great experience. Kind regards,Bram Maes, General Manager

10/10 Excellent

Thomas, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend in Luxemburg. This place is but really downtown but super easy to reach. Very friendly and accommodating staff.
Stayed 2 nights in Feb 2024
Response from Bram Maes, General Manager on Feb 19, 2024
Dear Thomas,We are grateful for this kind review about your recent stay.We're delighted to hear that you found our team very friendly and accommodating, reflecting our commitment to excellent guest service. Though not in the heart of downtown, we're glad you found our location easily accessible and convenient for reaching the city's attractions, thanks to the nearby tram station 'Philharmonie-Mudam' providing complimentary transit to the centre.It would be a pleasure to welcome you again.Best regards,Bram Maes, General Manager

8/10 Good

alec

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel in Kirchberg, close to public transportation, clean and practical. The suites are modern, but not suitable for a family (single sink in bathroom, small beds with average comfort), they are clean though, and appropriate for 2 people.
Stayed 3 nights in Jan 2024
Response from Bram Maes, General Manager on Jan 8, 2024
Dear Alec,Thank you for taking the time to share your review.We're delighted to hear that you found our hotel convenient and appreciated the cleanliness and practicality of our suites. It's also great to know that our location near public transportation was beneficial for your stay. Regarding the suite size and amenities, while we understand that the layout with a single sink and bed sizes may not have been ideal for your family's needs, we do strive to cater to a variety of guests, including offering Queen size beds and a pillow menu on request for added comfort. Additionally, we have rooms with different views and blackout facilities to ensure a restful sleep.We hope to see you again on another occasion.Warm wishes for 2024!Bram Maes, General Manager

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, highly recommend.
Fantastic hotel, staff at reception were fantastic. Thank you!
Stayed 1 night in Dec 2023
Response from Bram Maes, General Manager on Dec 15, 2023
Dear Alex,We are grateful for this kind review about your recent stay.We're delighted to hear that you found our reception team to be fantastic, and we appreciate your compliments on their service. It's also great to know that the cleanliness and comfort of our rooms met your expectations, and that you found the overall condition of our hotel to be exemplary. We continuously strive to maintain our high standards to ensure our guests have a pleasant stay.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Bram Maes, General Manager

10/10 Excellent

Juan-Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Bram Maes, Hoteldirektor on Dec 2, 2023
Sehr geehrter Elias,vielen Dank für Ihre positive Bewertung!Wir sind begeistert, dass es Ihnen bei uns so gut gefallen hat und dass bei Ihrem Aufenthalt keine Wünsche offen geblieben sind.Wir freuen uns schon, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen! Mit besten Grüßen,Bram Maes, Hoteldirektor

10/10 Excellent

Snehal Santosh, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and allowed us an early check-in. As we were super tired from our travels.
Stayed 1 night in Aug 2023
Response from Bram Maes, General Manager on Sep 1, 2023
Dear Guest,We are grateful for this kind review about your recent stay.We are delighted to hear that our friendly staff were able to accommodate an early check-in for you, allowing you to rest after your travels.We look forward to welcoming you back to our apartment in the future. Best regards,Bram Maes, General Manager

8/10 Good

Liz

Liked: Cleanliness, staff & service, room comfort
Location, Service, Friendliness
Excellent location, easy and plentiful parking (not immediately obvious which street to go down to find it), excellent service at the front desk with well spoken English (one guy in particular on the morning shift on 22 August - wish i’d asked his name). He helped me make an overseas phone call and was very sympathetic to my issue with my bank - he even asked me the next day if i wanted to make another call to resolve my issue. EXCELLENT service! On day 2 i told staff that the shower dripped cold water from rainhead while showering with shower rose - technician couldn’t fix so the offered change of room, free breakfast or 3 days free car parking - again, excellent service. The bed was comfy, ample wardrobe space, separate toilet, good lighting, can open windows slightly for air, bath as well as shower, huge towels, eco bins for recycling. Really nice cosy seating outside for ambient relaxing. Very close to tram station for FREE tram into city, and a shopping centre with dining and supermarket. Would definitely come again - highly recommend, and thank you!
Stayed 3 nights in Aug 2023
Response from Manager on Aug 28, 2023
Dear Liz,Thank you for taking a moment to review your experience.We are thrilled to hear that you appreciated our excellent location, easy parking, and the outstanding service provided by our front desk team. Your kind words about our team's language skills and their assistance with your banking issue are truly appreciated.We are also glad that you enjoyed the comfortable bed, ample wardrobe space, separate toilet, good lighting, and eco-friendly features in your suite. Our outdoor seating area and the convenient access to the free tram and nearby shopping centre are indeed great assets for our guests.We apologize for the inconvenience you experienced with the shower and appreciate your understanding in the matter. Our team is always ready to address any issues and offer solutions to ensure a pleasant stay for our guests. We are happy that you found our offered compensation satisfactory. Thank you for your recommendation, and we look forward to welcoming you back in the future.We look forward to seeing you again in the future. Best wishes,

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean accommodations. Very friendly and helpful staff members.
Stayed 3 nights in Aug 2023
Response from Bram Maes, General Manager on Aug 7, 2023
Dear Pavel,We are grateful for this kind review about your recent stay.We are thrilled to hear that we met your expectations during your stay, and thank you for your kind comments regarding our team, it is always rewarding to get such feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Bram Maes, General Manager

8/10 Good

Neerav

Stayed 6 nights in Jun 2023
Response from Bram Maes, General Manager on Jun 27, 2023
Dear Guest,We appreciate that you have shared your positive feedback.Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations.We look forward to welcoming you back in the future. Take care,Bram Maes, General Manager

10/10 Excellent

ahmed

Stayed 1 night in Feb 2023
Response from Bram Maes, General Manager on Jun 18, 2023
Dear Ahmed,We are grateful for this kind review about your recent stay.Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations.The entire team look forward to welcoming you back on a future trip.Kind regards,Bram Maes, General Manager

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city stay
I had a one night stay, lovely team and very clean and comfortable hotel
Stayed 1 night in Jun 2023
Response from Bram Maes, General Manager on Jun 16, 2023
Dear Andy,We are grateful for this kind review about your recent stay.We are thrilled to know that you enjoyed your stay with us, and thank you for your kind comments regarding our team.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Bram Maes, General Manager

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is probably the best of the hotels around the area of the Court of Justice. The rooms are very large and it is quiet if you need to work all day in your room. The breakfast buffet is fairly standard, and there is no restaurant in the hotel, but there are restaurants in the Novotel, the Sofitel and the surrounding area.
Stayed 4 nights in May 2023
Response from Bram Maes, General Manager on May 25, 2023
Dear Philip,Thank you for taking the time to share your review.We are delighted to hear that you found our hotel to be the best in the area and appreciated the spacious and quiet suite for your work needs.It's great to know that our location near the Court of Justice was convenient for you. We are also glad that our breakfast buffet met your expectations.As you mentioned, we do not have an on-site restaurant, but we are happy to offer our Boutique Gourmande for snacks and drinks, as well as room service provided by Novotel Luxembourg Kirchberg. Additionally, there are several restaurants in the surrounding area for our guests to explore.We look forward to welcoming you back on your next visit to Luxembourg. Kind regards,Bram Maes, General Manager

8/10 Good

Tat Sang Edmund

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Bram Maes, General Manager on May 9, 2023
Dear Guest,We are grateful for this kind review about your recent stay.Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations.It would be a pleasure to welcome you again.Best regards,Bram Maes, General Manager

10/10 Excellent

Justine J

Stayed 2 nights in Mar 2023
Response from Bram Maes, General Manager on Mar 8, 2023
Dear Justine,Thank you for taking a moment to review your experience.Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations.We all certainly look forward to seeing you in the future. Best wishes,Bram Maes, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great access to tram service
Stayed 3 nights in Dec 2022
Response from Bram Maes, General Manager on Jan 11, 2023
Dear Guest,Thank you for this review of your recent stay.We are pleased that you had a good stay and appreciated the high standards that we work hard to uphold.Thank you for your kind mention of our convenient location with links to public transport.We look forward to welcoming you back.Kind regards,Bram Maes, General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and convenient.
Lovely hotel with lovely suites. Very handy having the free tramline straight into the city centre. Staff are friendly and welcoming and the housekeeping staff do a great job. The hotel just needs to update their information as not everything is as advertised in their materials onsite - for example the bar isn’t open until 1am just 22:30 - this may be a carry on from Covid restrictions though.
Stayed 2 nights in Aug 2022
Response from Bram Maes, General Manager on Aug 17, 2022
Dear Thomas, Thank you for sharing your feedback with us. We are delighted that you had a pleasant experience, we truly appreciate your kind words about our convenient location and the excellent service you received from team members. We apologize for any confusion regarding the bar hours. However, all information regarding this is available through a QR code provided in your suite, but of course, our team is always happy to answer any questions you may have We hope to have the pleasure of welcoming you again. Kind regards, Bram Maes, General Manager

4/10 Poor

muhammad, Richardson

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No curtains/drapes on the windows. No working AC in the rooms.
Stayed 1 night in Jul 2022
Response from Bram Maes, General Manager on Jul 19, 2022
Dear Muhammad, Thank you for taking the time to share your experience with us. We are sorry that you had an issue with your air conditioning unit and regret you did not inform us at the time as we would have immediately sent an engineer to deal with this. Furthermore, we do have blinds at all of our windows; the operation of these requires the button on the wall to be pressed. We apologise if there was any misunderstanding and urge our guests to let our reception know immediately if there are any issues or concerns. We hope to have the pleasure of welcoming you back in the future for a better experience. Best regards, Bram Maes, General Manager

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I have been mistreated in the front desk
Amazing how one person can spoil your whole trip, everyone else in the hotel was very friendly and helpful but this person named Sallhia, was very rude, she made sure she did not want to help us with anything, and always displaying an angry face. I tried to PAY for a late checkout , she lied the hotel as fully booked and when I told her that there was plenty of rooms available online she got even ruder. Also rude and quite bully with the other receptionist (that was lovely) in front of us. I find it unacceptable and will never go back to this hotel
Stayed 1 night in Jun 2022
Response from Bram Maes, General Manager on Jun 25, 2022
Dear Guest, Thank you for your review of your recent stay, It is always rewarding for our team members to be complimented by a guest, and we are delighted to know that you received such excellent service, we will be sure to pass on your comments. However, we apologise that this was not the case throughout your stay and your comments will be addressed with the team member concerned. Normally, we accept free late checkout so that our guests can make the most of their stay, but as our hotel was fully booked at the time, we were unable to meet your request and apologise for any inconvenience. We hope to welcome you back. Best wishes, Bram Maes, General Manager

8/10 Good

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern room. Air conditioner in my room wasn't working, and they were booked, and couldn't give me other room. I was not very happy about it, but they treated me to free dinner to make up for it, so it was nice of them.
Stayed 1 night in May 2022
Response from Bram Maes, General Manager on Jun 12, 2022
Dear Larisa, Thank you for taking the time to review your recent stay We are glad that your room was to your liking, however, we are sorry to read about the issue with your air conditioning unit. Nevertheless, we are glad that our team looked after you and offered a free meal as an apology whilst this was fixed. We hope to welcome you back again in the future. Best wishes, Bram Maes, General Manager

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022
Response from Bram Maes, General Manager on Aug 30, 2022
Dear Austin,Thank you for rating your recent stay.We are glad your stay was enjoyable.We would certainly like to learn more about that in a private message.We look forward to the pleasure of seeing you again in the future. Kind regards,Bram Maes, General Manager

6/10 Okay

marlene

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The suites are not really suites. Very small When we arrived the room was very hot , no towels, no cups, no toiletries
Stayed 6 nights in May 2022
Response from Bram Maes, General Manager on Jun 13, 2022
Dear Marlene, Thank you very much for your review. We have tried to ensure that all information about our apartment, including the size of the suites, is available on our website and all other booking platforms to assist with booking. We do have suites of different sizes and would be happy to help you with choosing one perfect for your needs next time you visit. We sincerely regret that you did not reach out to us while on-site with all your concerns, so that we could have immediately dealt with some of them and in other cases looked for a solution to ensure your stay with us was as comfortable as possible. We look forward to welcoming you back on a future occasion. Best wishes, Bram Maes, General Manager

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good location and lovely hotel.
Stayed 2 nights in Dec 2021
Response from Bram Maes, General Manager on Dec 18, 2021
Dear Sami, We appreciate that you took the time to share your feedback. It is wonderful to know that you enjoyed our location and that you had a great experience. Thank you for recommending us to fellow travellers. We would be delighted to welcome you back. Best wishes for the holiday season, Bram Maes, General Manager

8/10 Good

Shiva Shankar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Bram Maes, General Manager on Nov 25, 2021
Dear Shiva, Thank you for taking the time to rate your stay with us. We are pleased to know that you were satisfied with your stay. We look forward to welcoming you back. Best regards, Bram Maes, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Bram Maes, General Manager on Nov 16, 2021
Dear Guest We are grateful for this kind rating of your recent stay. We are glad that we met your expectations. We would love to know what would have made your stay a perfect one. We look forward to welcoming you back. Best regards, Bram Maes, General Manager

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent suites-hotel in an excellent location for the European Court
Stayed 4 nights in Oct 2021
Response from Bram Maes, General Manager on Oct 22, 2021
Dear Philip, Thank you for such a positive review. We are thrilled to receive your feedback as our team work hard to ensure that every guest has the best experience possible and this will inspire us to continue with our efforts. We are happy to read that overall, your time with us was enjoyable and our location was ideal for you. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Bram Maes, General Manager

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, very close to the Court of Justice
Stayed 5 nights in Sep 2021
Response from Bram Maes, General Manager on Sep 27, 2021
Dear Philip, We are grateful for this kind review about your recent stay. We are thrilled to receive your feedback as our team work hard to ensure that every guest has the best experience possible and this will inspire us to continue with our efforts. It would be a pleasure to welcome you again. Best regards, Bram Maes, General Manager

6/10 Okay

Shee Boon

Stayed 1 night in Aug 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Near the metro stop. Good breakfast. Friendly staff. Nice rooms
Stayed 1 night in Jul 2021
Response from Sonia Zaied, General Manager on Apr 9, 2022
Dear Lisa, Thank you for taking the time to review your stay. We are delighted that our location was convenient for you and that our team members had such a positive impact on your time with us. We look forward to welcoming you back in the future. Best wishes, Sonia Zaied, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

PIERRE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit in Luxembourg...
Very quite and pleasant stay thanks too a welcoming and caring staff. Much appreciated. The Novotel Suites at Kirchberg is super clean and well designed. A great location to visit Luxembourg City and the Grand-Duchy using the high-tech (and free) tram situated at 200 meters. We'll be back !
Stayed 3 nights in Aug 2020
Response from Sonia Zaied, General Manager on Aug 12, 2020
Dear Pierre, Thank you for such a positive review. It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members and high standards are truly appreciated and inspire us to continue with our efforts. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

6/10 Okay

mohamad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Sonia Zaied, General Manager on Jul 27, 2020
Dear Mohamad, We would like to thank you for sending us your rating. We are sorry that not everything was to your satisfaction. We would like to know how we could improve your experience with us. Best regards, Sonia Zaied, General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from check in to check out. We were allowed to check in early which was great. Hotel has tram stop just outside and easy to access city. Room was big, clean and modern.
Stayed 3 nights in Feb 2020
Response from Sonia Zaied, General Manager on Feb 24, 2020
Dear Guest, Thank you for such a positive review. We are delighted that we are able to meet all of your expectations. Your positive feedback encourages our team members to continue upholding the high standards we set ourselves. It's great that you found our location ideal for your needs and which brings transport options to our guests and must-see attractions closer. We look forward to welcoming you back again soon. Kind regards, Sonia Zaied, General Manager

8/10 Good

Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sonia Zaied, General Manager on Feb 11, 2020
Dear Samuel, We would like to thank you for sending us your rating. We would have liked to have met all your requirements. We would welcome your suggestions on how we could improve your experience. We look forward to the pleasure of seeing you again in the future. Kind regards, Sonia Zaied, General Manager

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service but parking not included
Fantastic hotel, modern clean and well thought out. The staff were friendly, professional and very helpful and overall we had a great experience. We would highly recommend this hotel, only issue we had was that to park a car was €18 a night and it was not included in our room rate and there was no mention of the extra cost.
Stayed 1 night in Dec 2019
Response from Sonia Zaied, General Manager on Jan 6, 2020
Dear Barry, Thank you for taking the time to share your feedback. It was a pleasure to receive your kind comments regarding our quality facilities and service. Our team works hard to ensure that every guest feels welcomed and comfortable during their stay, and your feedback is truly rewarding. Please know that we have duly noted your comments concerning parking, and we would like to apologize for any inconvenience. We will take this into consideration for the future. We wish you a very happy New Year and hope to see you again! Best regards, Sonia Zaied, General Manager

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent🌟🌟🌟🌟🌟
Modern, spacious room with friendly staff. Walk was about 30 minutes from the town centre, or you could catch a tram. The walk was really plesant so I preferred to walk.
Stayed 2 nights in Dec 2019
Response from Sonia Zaied, General Manager on Jan 6, 2020
Dear Allen, Thank you for such a positive review. We are pleased to know that you enjoyed so much of your stay with us, from our prime location to our modern amenities. Thank you for acknowledging our team's friendly service. This will inspire us to keep up the good work! We look forward to welcoming you back. We wish you a Happy New Year! Sonia Zaied, General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Luxembourg Stay
Great hotel. Close to transportation or walking into city. Very modern and clean hotel.
Stayed 4 nights in Dec 2019
Response from Sonia Zaied, General Manager on Jan 1, 2020
Dear Scott, Thank you for such a positive review. We are pleased that your stay with us met all of your expectations. Our hotel aims to provide a memorable experience and it is truly rewarding to know that you appreciated our convenient location and contemporary decor. It would be a pleasure to welcome you back and we wish you all the best for the festive season. Kind regards, Sonia Zaied, General Manager

8/10 Good

Felicity

Stayed 3 nights in Dec 2019
Response from Sonia Zaied, General Manager on Apr 5, 2020
Dear Felicity, Thank you for letting us know how you rated your recent stay. We are glad that this was to your satisfaction. We would love to know what would have made your stay a perfect one. We look forward to the pleasure of seeing you again in the future. Kind regards, Sonia Zaied, General Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Business Trip
The staff was amazing. Very helpful and friendly. Property was decent. The bed was one of the most uncomfortable ever. It woke me many times in the night. The sheets were likely made of hay as they were super low quality. The train is also right next to the hotel so expect to be woken by that every morning. Overall, the stay was ok. Not for the price though.
Stayed 5 nights in Dec 2019
Response from Sonia Zaied, General Manager on Dec 23, 2019
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service. However, we regret to learn that your stay was not quite satisfactory. Firstly we are sorry that your bed and linens weren't to your expectations. We have taken note of your remarks and will be taking them into consideration. Please don't hesitate to inform our reception team of any issues or concerns you may have, so that we may take the appropriate action. We encourage guests to let us know of any issues on site, so that our team can offer an alternative suite, should one be available. Please let us know if you would prefer a quieter room for your next stay. We hope to see you again in the future. Happy holidays, Sonia Zaied, General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous service! All members of staff were incredibly friendly and ready to help! Unusual on that level! Bravo
Stayed 2 nights in Dec 2019
Response from Sonia Zaied, General Manager on Dec 20, 2019
Dear Guest, Thanks for positively reviewing your time at Novotel Suites Luxembourg. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Happy holidays! Sonia Zaied, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Sonia Zaied, General Manager on Oct 17, 2019
Dear guest, We would like to thank you for your rating so highly your recent stay. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards, Sonia Zaied, General Manager

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, lovely and modern, spacious room, silent and comfortable, large shower and bath!
Stayed 1 night in Sep 2019
Response from Sonia Zaied, General Manager on Oct 17, 2019
Dear Guest, Thank you for such a positive review. We are very happy to hear that our team members made you feel at home. This personal attention is really one of the things that we try to maintain in our hotel. The comfort and well-being of our guests is of the utmost importance to us, and we are delighted that you were pleased with your accommodation. Thank you for your kind mention of our bathroom facility. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

8/10 Good

Lady

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend city break
The hotel is clean, comfortable and well-located for access to Luxembourg City.
Stayed 3 nights in Aug 2019
Response from Sonia Zaied, General Manager on Sep 4, 2019
Dear Guest, It's kind of you to take the time to send us this review about Hotel Novotel Suites Luxembourg. We are delighted to know that your suite suited you in terms of cleanliness and comfort. Thank you as well for highlighting our location, we are glad you found this to be so convenient. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

10/10 Excellent

Noreen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Convenient and easy access as beside tram line and close to stop. Also not too far to a bus stop. Easy to get to from Airport. Black out electric shutters on windows. No noise, very quiet.
Stayed 3 nights in Aug 2019
Response from Sonia Zaied, General Manager on Sep 4, 2019
Dear Noreen, Thank you for reviewing your recent stay at Novotel Suites Luxembourg. We are delighted that our location was ideal for you and that your stay was peaceful. Thank you for your kind recommendation, it is greatly appreciated. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet part of Luxembourg city at the weekends, pleasant walk to the city and very close to a Tram stop which will take you to the town in few minutes. Room very clean with big shower. Bed comfortable. Staff friendly.
Stayed 2 nights in Aug 2019
Response from Sonia Zaied, General Manager on Aug 13, 2019
Dear Guest, Thank you for your positive feedback. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sonia Zaied, General Manager on Aug 6, 2019
Dear guest, Thank you for such a positive rating. We are delighted that all your expectations were met and we thank you for the excellent rating you have awarded us. We look forward to seeing you on a future visit. Best regards, Sonia Zaied, General Manager