Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Jun 2, 2015
Hotel was nice and modern. However the bed was a little too firm and the WiFi didn't work on our floor which was disappointing.
Comment from Hotel Management
Jun 3, 2015 by Margaux, Hotel Management
Dear Guest, I would like to thank you for choosing SuiteNovotel Luxembourg, and for taking time to post your review on Expedia. I am sorry to read that the WiFi did not work on your floor; please accept my sincerest excuses. I am happy to inform you that we have now changed our Internet provider, and that a better quality high-speed WiFi network is available in the entire hotel. However, I am delighted to learn that you enjoyed our nice and modern hotel. I hope your next stay will be as pleasant as the previous one. Best regards, Margaux, Quality Department
3 out of 5
Recommended
for Everyone
by A verified traveler

Very unusual, quirky hotel.

Posted Apr 13, 2015
Hotel was very clean with good facilities in the room. Limited meal options and not in a tourist area / no shops near by. Great bus link and short journey to centre of town.
Comment from Hotel Management
Jun 3, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg as your accommodation choice, and for taking time to share your feedback. Regarding the meal options, you can choose to buy some snacks at the Gourmet Boutique near the reception. Otherwise you can eat at the Novotel or Softel restaurants just next to us: you will benefit from a 10% discount by showing your room card! It is true that we are located in the Kirchberg area, where are situated many European Institutions and cultural venues. For shopping you can either go to the Auchan shopping center (20-25 minutes walk or by bus), or visit boutiques in the city center. We are really happy you enjoyed your Suite and your stay with us; please rest assured that your comments will be shared with our team. We hope you will give us the pleasure of welcoming you back in our hotel very soon. Best regards, Margaux, Quality Department
3 out of 5
by A verified traveler

Ok Hotel

Posted Apr 11, 2015
Pros: Hotel Staff
Location: Its in a business area, not much to do.
The room had a weird chemical smell. Not close to the tourist areas or restaurants, only two other hotel restaurants. Very limited parking that is shared with two other hotels, don't be late checking in or you won't have a good option to park. All four of us had back pain from the beds, not comfortable at all. Noisy work going on at the hotel next door with power tools in the middle of the night. We had to have the windows open to vent the chemical smell. Hotel staff was very friendly and check-in and check out were both quick a easy.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thak you for choosing SuiteNovotel Luxembourg, and for taking time to send us your feedback. We are sorry about the unpleasant smell; please rest assured that we have taken measures to make sure this does not happen again. Your comments regarding the parking and the beds have also been noted; they will be taken into consideration. We are happy to inform you that there is no longer noisy work going on outside our hotel. Best regards, Margaux, Quality Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Ruhiges Hotel in Zentrumsnähe

Posted Apr 7, 2015
Location: großes Einkaufszentrum und Kino mit Restaurants in der Nähe
Schönes Hotel, ruhig gelegen, helle, sehr freundliche und ansprechende Rezeption große Zimmer, alles sauber, großes Bad mit riesiger Dusche. Wir waren mit 2 Kindern dort. Jedes hatte sein eigenes Bett. Wasserkocher, Kühlschrank, Mikrowelle im Zimmer Bushaltestelle in die City ca. 3 Minuten Fußweg, in die Stadt zu Fuß ca. 25 Minuten
Comment from Hotel Management
May 15, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg as your accommodation choice, and for taking time to share this very nice 5/5 review of our hotel with Expedia users! We are delighted to learn that you enjoyed your Suite, our hotel and its location too. We look forward to the pleasure of welcoming your family and you back with us in the near future. Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Families
by Tatiana from London

Very good

Posted Apr 3, 2015 on Hotels
Very nice Hotel. Very helpful ladies in reception but I can't say same about gentleman in reception, not so friendly and helpful.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Tatiana, Thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review! We have noted that a member of our staff was not as helpful as other members; please rest assured that we are taking measures over this matter. We are happy to read that you enjoyed your stay with us, and hope your next visit will be as pleasant as the previous one. Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good for business trip if the location is right

Posted Mar 25, 2015 on Hotels
The hotel rooms very clean, well furnished although a little sterile, its a business hotel in the business quarter so it is expected. There is not much of facilities, a 24h reception with small bar and few fridges with frozen food to be prepared in the suites' microwave. Actually all that makes the suite is the MW, small sink and a curtain between the sofa and bed. Location is very good if you are there for business in the quarter. But there are always taxis in front or 2 bus stops 5 min walk with 3 or more lines each that get you to center in 5 minutes. For what it is, the hotel is nice.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thank you very much for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review after your stay with us. We are so happy you enjoyed your visit at our hotel, and we hope to welcome you back in the near future. Warm regards, Margaux, Quality Department
2 out of 5
Recommended
for Business Travelers
by A verified traveler

parking very expensive

Posted Feb 25, 2015 on Hotels
Ontbijt was heel duur (15€ pp) voor wat het was. Geen bar, geen mogelijkheid om iets te hebben om waar te zitten. Op de bar in de kamer stond alleen een flesje water, niets anders! De straat stond nog niet op internet of op tom tom. Parkeer was 5 keer duurder dan in het stad!
Comment from Hotel Management
May 14, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg and for taking time to share your feedback with Hotels.com users and with us. We are sorry to learn that our breakfast did not meet your expectations, please allow us to express our apologies. We are happy to inform you of our new offer, with fresh and good quality products. The GPS address of our parking is 49.620997, 6.146072 and you have to follow "(Plateau de) Kirchberg" or "Quartier Européen Nord", and then "Novotel/Sofitel" directions, as we share the parking with them. Your comments have been noted; please rest assured that they will be taken into consideration. Thank you again for sharing your concerns -- it helps us to improve our service. We hope you will give us the opportunity of welcoming you again in the near future. Kind regards, Margaux, Quality Departmentx
5 out of 5
Recommended
for Families
by A verified traveler from Dorking

Smart, modern hotel outskirts of Luxembourg.

Posted Feb 24, 2015
Pros: Big 5 foot double bed and lovely ensuite as well as proper beds for the children in our family room.
Cons: Reading lights or bedside lamps for the children.
Location: Luxembourg enough for 1-2 days but well worth going to Vianden for the castle and cobbles and the military museum in Diekirch (battle of the Ardenne)
Short bus ride from town centre (no 16 goes all the way to the main station)). Easy to catch no 16 bus from airport and get off just past the Suite Novotel building. Lovely spacious family room. Nice roomy shower and bath. Larger kettle might have been useful (take your own tea bags). Auchen shopping centre, good for provisions, not too far away. Didn't have breakfast as quite dear, but overall room was really good value. Not entirely dark at night because of light from surrounding buildings but very quiet and civilised while we were there. Fire alarm and fire exits definitely work (somebody burnt the toast 1 morning)
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Dorking, We would like to thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review with us! We are absolutely delighted to learn that you enjoyed your Suite and your stay in Luxembourg -- we are sorry about the fire alarm inconvenience, we hope that it will not happen again soon! We hope you will give us the pleasure of welcoming you back at SuiteNovotel Luxembourg very soon! Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Families
by A verified traveler from London

Great Luxembourg Suite!

Posted Feb 23, 2015
Pros: The thoughtful design and space for the family.
What a great place to stay with family (2 children). Our suite was very well laid out and designed and in great condition. Good quality finishes made it a very easy stay for adults and children alike.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review! We are thrilled to read that your family and you enjoyed your Suite, and we look forward to welcoming you back very soon. Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Families
by A verified traveler

Fornøyd

Posted Feb 18, 2015 on Hotels
Fint stilrent hotell, god service, et stykke unna sentrum, men godt kollektivtilbud!
Comment from Hotel Management
May 15, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg, and for taking time to share this wonderful 5/5 review with Hotels.com users and with us! We are delighted to learn that you enjoyed your stay, and we look forward to the pleasure of welcoming you back with us very soon. Warm regards, Margaux, Quality Department