Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

May have been a 5 star at one time

Posted Jul 11, 2014
May of been a 5 star at one time but extremely run down now. Sheraton in name only & not what you would expect from a Sheraton Hotel Maybe more along the line of 3star now.
Comment from Hotel Management
Jul 16, 2014 by Nahla, Hotel Management
First of all, we would like to thank you for writing your heart review and also to extend our sincere apology for unexpected experience you may not like. we will put your comments in our consider ation for nearest training to deliver a good service to our guests. Looking forward to welcome you back again in order to redeem ourselves. Thank you and regards nahla youssef
5 out of 5
Recommended
by Tom from Afghanistan

View of the Nile!

Posted Apr 21, 2014 on Hotels.com
Great time to take advantage of the downturn in Egyptian tourism. Luxor is friendly and a long way from the action in Cairo.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Fantastic Service but Pricey Internet!

Posted Apr 4, 2014 on Hotels.com
Pricey Internet is a bummer.
4 out of 5
Recommended
for Couples
by gary and bev from london

truly on the banks of the nile

Posted Apr 1, 2014
Pros: peaceful and relaxing with friendly staff
Cons: there was no entertainment
Location: rirght on the banks of the nile, boat trip and fishing was good
a friendly area near to ancient monuments with the valley of the kings and queens only a £15 taxi fare away, boats are plentiful as the river nile is right in front of the pool area therefore a trip by river or fishing is very good and not expensive.
Comment from Hotel Management
Apr 3, 2014 by Nahla, Hotel Management
Dear Mr.Gary and Bev from London First, we would like to thank you for choosing Sheraton Luxor Resort to spend your late vacation in Luxor. I want to take this opportunity to thank you for your feedback which was provided to us via your Satisfaction Survey concerning your most recent stay. Your experience and comments are important to us, we are very pleased to read that you have enjoyed your holiday and you were generally happy with the staff services and the hotel facilities. Also would like to thank you for your valuable points for no entertainments,as it's a result of lack of tourists. Hope that above meets with your requirements. See you soon Best regards Nahla Youssef
5 out of 5
Recommended
for Everyone
by luda from detroit

Nice location

Posted Feb 3, 2014
Pros: Stuff and f location
Cons: No
Location: . Take taxi around or tour city on horse carriage. That is not expensive ,just bargain.
Stuff is very helpful.restaurant very expensive for its level
Comment from Hotel Management
Aug 9, 2014 by Nahla, Hotel Management
Thank you very much for having spent your recent visit with us at the Sheraton Luxor Resort. Thank you as well for having taken the time to write a review on Expedia and for your positive comments for the staff . In regards to your comments for the resturants prices ,it's approved by Mininstry of tourism. As well for the horse drivers and taxis are some kind of a nuisance .,and we will send your comments to Police tourism to control that. Hope that above meets with your requirements,looking forward to welcome you again soon. Best regards Nahla Youssef
4 out of 5
Recommended
by A verified traveler

comfy

Posted Jan 18, 2014 on Hotels.com
great internet in room over price but free hour at business center each day. not much outside hotel to do.
Comment from Hotel Management
Mar 29, 2014 by Nahla, Hotel Management
First, we would like to thank you for choosing Sheraton Luxor Resort to spend your late vacation in Luxor. I want to take this opportunity to thank you for your feedback which was provided to us via your Satisfaction Survey concerning your most recent stay. Your experience and comments are important to us, I am delighted to read that you have enjoyed your holiday and you were generally happy with the staff services and the hotel facilities. Looking forward to welcome you again soon Best regards Nahla Youssef Front Office Manager
4 out of 5
Recommended
by Joe from USA

Great for the price

Posted Jan 5, 2014 on Hotels.com
The property is away from the hustle and bustle of the main town in its own enclave. Staff are friendly and helpful. Dont' expect a 5-star Western hotel experience, but for Luxor this is probably one of the better hotels. Tourists are so few and far between, it's amazing that any of the hotels can continue in business with the amount of overhead necessary just to maintain the grounds. We thought the on-premises Indian restaurant had the best food.
Comment from Hotel Management
Mar 29, 2014 by Nahla, Hotel Management
Dear Mr.Joe First,we would like to thank you for your nice comments concerning your recent visit at our Sheraton Luxor Resort. We are delighted to read that you have generally enjoyed with the hotel facilites and staff services also with deep thanks for your feelings towards the current situation for few business. Looking forward to welcome you again soon Best regards Nahla Youssef Front Office Manager
5 out of 5
Recommended
for Everyone
by Steve from Riyadh

Excellent base for Luxor and surrounding areas

Posted Aug 13, 2013
Pros: Location, facilities, service, all good!
Cons: The Nile facing balconies were very, very small, but I would doubt that could be changed.
Location: Just out of the way enough to be secluded and quiet without being too distant from the city.
From what I could see, this is the best hotel in Luxor for its location (close to city but secluded), its facilities (very well maintained) and unspoilt views of the Nile. There is a choice of two pools and the grounds are large enough to take a decent stroll. The place is spotless, the staff very polite and attentive without being over-bearing, and the restaurants were all good quality. I couldn't criticise it at all!
4 out of 5
Recommended
for Everyone
by A verified traveler

We enjoyed it with my kids.

Posted Apr 24, 2013
Pros: Italian restaurant and the staff.
Location: In front of the nile.
Very nice staff and the Italian Restaurant is very good.
5 out of 5
Recommended
for Everyone
by Abraham from London, UK

superb hotel.

Posted Apr 22, 2013
Pros: The location
Cons: none
Location: The other hotels were on the high street. But the Sheraton hotel was at the end of the street where it was peaceful and quiet with a big front garden
We find the setting of the hotel was fantastic having breakfast and lunch and dinner overlooking the river Nile. The staffs were really nice and courteous to our needs. The food was lovely. everywhere was very clean and spotless.