Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Smithfield, VA

Great Stay

Posted Jan 30, 2015
Location: Lots of shopping and restaurants nearby.
The overall hotel appearance was excellent. Our room clean, and quiet. We had room service for dinner, it was brought in a timely manner and really good!
3 out of 5
Recommended
for Families
by A verified travelerfrom Richmond, VA

Expected better of a Hilton branded hotel

Posted Jan 19, 2015
Pros: Staff was overall very nice.
Cons: Better communication about pool, better room prep.
Location: Head to downtown/riverfront Lynchburg and check out Amazement Square if you have kids, eat at the Depot, and get chocolate at Cao.
We booked this hotel specifically because it listed a pool. However the pool was closed, but this was not communicated to us upon check in - we didn't find out until the next morning when we were ready to go swim. The front desk told us there was a sign we should have seen when we checked in regarding this (obviously, we didn't see it). By 10:30am the pool was "cloudy and likely to be cold, but totally okay to swim in" ... no thanks. They comped our breakfast, but that doesn't do much for two children who were really, really looking forward to the indoor pool. Additionally, the room was not well-prepared for us: one roll of TP was completely out (just an empty brown tube), the other was very thin. There were not enough towels to have one per guest, and there were no extra pillows nor blankets in the closet. In fact, when we talked to the staff, they were "out of extra blankets for the night". They did bring an extra comforter cover. Thankfully though they were able to get us more TP! The entertainment center/dresser shelving was noticeably dusty, and the heat was very loud and cycled on/off too frequently, interrupting sleep. One redeeming thing is that the bed/mattress was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Nice hotel close to Liberty University.

Posted Jan 2, 2015
This has been my 2nd year staying at this hotel. We go to Lynchburg, to see Winterfest in December. This is such an excellent hotel, staff very friendly, and free shuttle to/from airport and vicinity. Lynchburg is such a nice location.
3 out of 5
Recommended
for Families
by A verified traveler

Nice hotel but could and should be better

Posted Dec 25, 2014 on Hotels.com
Above average hotel with a beautiful lobby. Rooms are less attractive than you'd expect after walking through the entrance. Staff is friendly but you can tell from background conversations and slowness to respond to matters like spills on the floor that the hotel is not focused on service excellent. I blame the developers for the mundane rooms and the manager for the uninpired service.
5 out of 5
Recommended
for Families
by Danielfrom South Carolina

Would stay again and again

Posted Dec 1, 2014 on Hotels.com
Wonderful hotel! Everything was perfect!! We love Hilton Hotels!!
5 out of 5
Recommended
for Families
by A verified traveler

Excellent stay in Lynchburg

Posted Nov 26, 2014 on Hotels.com
Room was very quiet, clean, comfortable and well-appointed. Hotel is very close to Liberty U. Only sound all night was a train passing by the area. Breakfast is optional cost, but offers a very good selection. Staff are friendly and helpful. Many restaurants are nearby, and location is convenient to major routes. Overall it was an excellent stay.
5 out of 5
Recommended
for Business Travelers
by Tommyfrom Blacksburg, Va.

Holiday Inn who?!!!

Posted Nov 16, 2014 on Hotels.com
This was my first time at a Hilton Garden Inn and it won't be my last. Having been a Holiday Inn Club person for years, I'm thinking I should rethink that. Beautiful lobby, outstanding and efficient staff both at the front desk, restaurant, bar and cleaning staff. Always a smile and a greeting. The room was a suite and the very clean, very well done and had a bed that I wanted to load up and take home with me. Had dinner which was fantastic and the restaurant prices were the same as room service. Very pleased and would highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 14, 2014
We had a great stay.highly recommend eating breakfast at the hotel. Good food and good service. Excellent waitress at breakfast. Had the same waitress when we came a year ago and had the same friendly great service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chesapeake, VA

Great Stay!

Posted Nov 11, 2014
Pros: Close to all the stores and the college.
Cons: Nothing I can think of.
Location: Go shopping and sight seeing. Good places to eat as well.
The room was very nice. Nice pool and exercise room. I noticed the business center was nice but with the Wi-Fi in my room I did not need to use the hotel computers. The complimentary coffee and newspaper was nice in the morning. Will definitely stay at the Hilton Garden on my next trip to Lynchburg.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
Location: Shoemakers and Dish were excellet places to eat downtown.
Hotel was very clean, comfortable bedding, typical Hilton family quality. I would definately stay here again. Thanks!