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Reviews of La Quinta Inn & Suites by Wyndham Lynchburg at Liberty Univ.

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lynchburg at Liberty Univ.
3320 Candlers Mountain Rd, Lynchburg, VA

Reviews

7.6

Good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very nice, we were given extra pillows even though it was busy. Check in and out was super simple! We will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price and closeness to Liberty University.
Stayed 3 nights in Apr 2024

2/10 Terrible

lisa marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was not very friendly. The morning breakfast women were very rude to customers.
Stayed 2 nights in Apr 2024

4/10 Poor

Christy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were here for 3 nights. 2/3 nights there were parties in the lobby that carried thru the hallways throughout the night. I tried calling the office with no answer. The breakfast was ok. They ran out of batter for the waffles and didn’t replace it. The popcorn was fun for my kids. Linens were stained on the bed and shower curtain. There are only 3 towels per room. We requested more, we had 4 people in our family staying there but they literally have no extras. Room was not cleaned each night. The pool was closed. They did let us check in at 1pm instead of 3.
Stayed 3 nights in Apr 2024

6/10 Okay

amy

Traveled with family
The employee at the front desk was extremely slow. I’m not sure if it was intentional but there was literally a line out the front door of customers simply waiting to check in 4/4/24. The property was visibly clean, and did not smell inside. Our room had stained sheets on one bed, possibly an old ink stain (could’ve easily been replaced with non stained sheets). Friday night there were children literally racing down the hall every 15 minutes until 2 AM 4/5/24 By Saturday we had discovered ants. They were inside the chair, they were on the window ledge. We were constantly shaking out our clothing after finding an ant also on the clothing. We did not ask for another room because I had already asked to switch to a single king bed and was told they were fully booked. I knew the sheets were clean just stained. I knew there was nothing we could do about the ants without losing my money and a place to sleep for the next 2 nights. We did let the front desk employee know about the ants everywhere in the room 4/7/24 Sunday morning when we checked out. She said she was sorry about that.
Stayed 3 nights in Apr 2024

4/10 Poor

Refugia

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was very dirty- floors had not been vacuumed, garbage and debris were under tables in our room, no mattress pads on beds, old mattress, they didn’t have enough bed comforters for the hotel, so we slept thr first night with just sheets, the hotel was very understaffed, the hallway smelled badly of Marijuana, we ended up cleaning our own room with our own clorox wipes.
Stayed 3 nights in Apr 2024

6/10 Okay

PATRICK

Traveled with family
Liked: Property conditions & facilities
The bedding didnt seem clean. Very noisy hallways in the morning. Unfriendly front desk.
Stayed 3 nights in Mar 2024
Response from Sarah Holliday on Apr 12, 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We have shared your comments with our housekeeping staff and are reviewing our room inspection procedures with our staff. Please know that we take your feedback to heart and will use it as a valuable tool to improve our services and facilities. We are committed to delivering the high-quality experience you deserve, and we hope you will consider giving us another opportunity to demonstrate our commitment to your satisfaction.

4/10 Poor

Jeffery

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Check in was slow, and we were the only ones there. The clerk had gone to get towels for someone else , but then left us several time to go in the back; was unnecessary . Room was not terrifically clean, stains on floor , and on mattress (which was visible on side of bed), could see bits of things on carpeting (it was dark so it showed everything ), and I had to wipe something discussing off of the headboard . Bathroom floor looked messy and it seemed to be paint splatters which easily could be scraped off.(which would look better) . Cleaning staff needed to open their eyes and not just work off of a check list . Bed was a little too firm for me.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a quick visit to Liberty
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 11, 2024
Thank you for your kind words. We are delighted that you found our location close to Liberty University to be convenient for you. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

8/10 Good

Paul, Bensalem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your experience at the La Quinta Inn & Suites Lynchburg at Liberty University. We appreciate your feedback and hope to be of service again soon.

10/10 Excellent

tyesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was The BEST from checkin to breakfast and check out! Thank you guys
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 20, 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

10/10 Excellent

CARL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well kept definitely a 8/10 and they upgraded my room for free when there wasn't any rooms
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 18, 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that we could help make your visit comfortable. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

4/10 Poor

Suleyman, Springfield

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 14, 2024
It is never easy to receive a lower rating on a guest’s stay and we would like to apologize for any disappointments you may have encountered. Should your travels return you to our area, please allow us the opportunity to replace this experience with a superior one!

6/10 Okay

Shelly

Liked: Staff & service, property conditions & facilities
Breakfast was good.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 10, 2024
Thank you for your kind words. We are delighted that you enjoyed your visit, and we look forward to hosting you again soon to demonstrate our commitment to your comfort.

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was relatively clean but the bathroom, especially the tub needs cleaned better or remodeled.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 8, 2024
Thank you for taking the time to leave a review. We are delighted that you enjoyed your visit, and we appreciate your feedback for the benefit of our future guests. We look forward to hosting you again soon.

4/10 Poor

Christina

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Terrible front desk customer service from the beginning with check in. I had been trying to cancel the last night of our stay for 4 days (within the cancellation timeframe) and they would not answer phone calls from me or Expedia. Expedia finally did get a hold of them and they refused to cancel the night. Front desk staff was very rude, said that they always answered the phone when I said my calls had gone unanswered. That they would not cancel the night and I needed to contact Expedia and kept repeating this even though I said I had contacted them. Never an apology for the inconvenience or any offer or attempt to help. Very frustrating and disappointing.
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Mar 8, 2024
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. As noted in other reviews, we are typically known for our friendly and helpful staff. We are disappointed to hear that this was not your experience during your stay. We have taken your comments to heart and redoubled our efforts to make sure each guest feels treated as if a guest in our own home. We are disappointed to learn that you encountered an issue with making changes to your reservation. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. I am so very sorry that all aspects of your stay were not top notch.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the staff friendliness.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 5, 2024
Thank you for your kind words about our friendly staff. We strive for each guest to feel welcomed and at home, and we look forward to hosting you again at the La Quinta Inn & Suites Lynchburg at Liberty University soon.

6/10 Okay

Allison

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 5, 2024
It was a pleasure having you as our guest and we appreciate your rating of your experience. We hope to be of service again and we hope all aspects of your next stay beat your expectations.

2/10 Terrible

John

Do not reserve a room at this place. Reserved through Expedia. Got there and the reservation had been unilaterally canceled by the hotel. Tried to call the next morning and no one would answer the phone at the front desk. It really doesn't get much worse than that.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 16, 2024
We are incredibly sorry to hear about your experience with a cancelled reservation and unanswered calls. This falls far short of the standards we strive for, and we sincerely apologize for the inconvenience and frustration it caused you. We will be reviewing our procedures with our front desk staff to ensure this doesn't happen again. Thank you for bringing this matter to our attention. We value your feedback and are committed to providing a better experience for all our guests.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clea..n Staff very helpfull an nice
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 5, 2024
Thank you for being our guest and sharing your experience. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and we are thrilled that you enjoyed our helpful service, welcoming atmosphere, and high standards of cleanliness. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 5, 2024
Thank you for being our guest at the La Quinta Inn & Suites Lynchburg at Liberty University, and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excellent

Elijah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Mar 5, 2024
Thank you for your kind words. We are delighted that you enjoyed our quiet atmosphere and high standards of cleanliness. We appreciate you sharing your experience, and we look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

4/10 Poor

Latoshia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was not clean from the previous guest before we arrived. Pull out couch had covers left from previous guest and cereal crumbs all over the bed. The king bead had hair on top and under the covers. I spoke with the manger who was very helpful and apologetic. She told me she would have the room cleaned for while my family and I were out. When we arrived back to the room house keep only took the covers off the pull out as cereal crumbs were still on the mattress. This let me know that the room was not properly cleaned for the second time.
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for taking the time to share your experience. I am deeply sorry about the unacceptable cleanliness issues you encountered in your room. This is far below our standards, and I sincerely apologize for the inconvenience and discomfort it caused you and your family. It's important to us that you feel valued, and we sincerely hope you'll give us another opportunity to demonstrate our commitment to providing exceptional guest experiences.

6/10 Okay

Dona

Traveled with family
Liked: Staff & service
It was just ok except they forgot to put towels and wash cloth in the room. Nobody was able to bring any up after getting in so late. Had to walk down to get them.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for being our guest and sharing your experience. We apologize for the condition you found your room. We hope you will give us another opportunity to exceeds your expectations.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there For 10 days, nice size rooms with microwave and fridge; hot breakfast was Good value with sausage eggs, pancakes and waffles, along with toast and cereal; close to Liberty University, conference Rooms if your coming with a team, large Eating area
Stayed 10 nights in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to have a stay that exceeds there expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, complimentary breakfast, and convenient location. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

6/10 Okay

Katrina

A good family hotel for a quick overnight stay.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for being our guest and reviewing your stay. We are delighted that you enjoyed your visit, and we appreciate your recommendation for future visitors. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

6/10 Okay

Heather, Basking Ridge

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property is convenient and the staff is always very gracious. Beds were ok, pillows meh. The room wasn't vacuumed very well, dust & hair around. The bathroom had a sour smell I think from the shower curtain. The make-up mirror over the sink is a huge plus.
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for taking the time to share your experience. We are delighted that you enjoyed our friendly staff and convenient location. We would like to apologize for the issues you experienced with our room cleanliness. We have high standards of cleanliness, and we are sorry we failed to meet those standards. We hope you give us another opportunity to demonstrate our commitment to your comfort.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new looking property with very friendly staff and great breakfast. Room was clean and very comfortable.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for taking the time to share your positive feedback about your recent stay at our hotel! We are thrilled to hear that you enjoyed our nice facilities, friendly staff, and delicious breakfast. It is always rewarding to know that we were able to provide you with a comfortable and enjoyable experience. We strive to consistently deliver exceptional service and comfortable accommodations for all our guests, and your kind words confirm that we are meeting our goal. Thank you again for choosing our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Diamond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent cleanliness
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
We set high standards for product, service and cleanliness and it is very gratifying to hear that we met those standards during your stay. We appreciate you taking the time to share your positive experience with others.

2/10 Terrible

Dawn

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty- there was blood on the sheets, mold on the pillow cases, hair in the shower and on the floor in the bathroom. Disgusting. I took the sheet and the moldy pillow up to the front desk and they didn’t offer to do anything other than give me a new set of sheets. A refund would have been nice.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
Thank you for taking the time to share your recent experience at our hotel. We are incredibly disappointed to hear about the uncleanliness you encountered in your room. his falls far short of the standards we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort this caused you. We understand your frustration and disappointment with the front desk response. We would like to assure you that we are taking your feedback very seriously. We have already initiated a thorough investigation into this matter to identify the cause of these issues and implement corrective measures to prevent similar occurrences in the future. This includes a review of our cleaning procedures and staff training. We would appreciate the opportunity to demonstrate the high level of service and cleanliness that you deserve.

2/10 Terrible

Grant

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed had a lot of blood stains on the bed and overall was not clean at all. The bathroom door was falling apart. Not happy with my stay...
Stayed 5 nights in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
We sincerely apologize that your experience fell far short of expectations, particularly regarding the cleanliness of your room and the condition of the bathroom door. We take all guest concerns seriously, and we are deeply disappointed to learn about the issues you encountered. We are immediately investigating this matter to determine the root cause and ensure such an incident never happens again. We understand that this experience has negatively impacted your stay, and we truly apologize for the inconvenience and discomfort caused.

10/10 Excellent

Brenda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 23, 2024
Thank you for your kind words. We are delighted that you enjoyed our pet friendly policy and we look forward to hosting you again soon.

6/10 Okay

Frances

Liked: Staff & service
Disliked: Cleanliness
There were soks left in our rom from the previous guests. It was in a corner , but still left us feeling that housekeeping may not have done as thorough of a job as they should have.
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 22, 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our apologies for the condition in which you found your room. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We are constantly working to update and improve our hotel and we would welcome the opportunity to exceed your expectations.

4/10 Poor

Patrick

Traveled with family
Disliked: Staff & service
Was ever told that my two queen would never be available due to some failure in housekeeping. I explained that I should have been notified earlier. She was quite unconcerned and nonchalant about it. She did not know I had 3 people. This is all developing at 1030 at night after a long day. We were given a king bed. I again reiterated we had 3 people. She said room had a small sleeper sofa. That was not in my opinion a very good solution as most sofa beds are not comfortable. It’s all they had and I wasn’t in mood to hotel shop that late. Terrible. On top of that two ambulances pull up and are working on my floor so it was another 15 minutes of delays getting to room due to multiple medical personnel using the elevator.
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to breakfast at 8 and the eggs and hadh browns were cold.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 27, 2024
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. Most of our guests are pleased with the breakfast as noted in other reviews – we do apologize that the offerings during your stay failed to meet the standards we strive for. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

8/10 Good

Dawit, Alexandria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and accommodating lobby
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 19, 2024
Thank you for your kind words. We are delighted that you enjoyed our high standards of cleanliness, friendly staff, and welcoming atmosphere. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

8/10 Good

Ira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 14, 2024
Thank you for your kind words. We are delighted that you enjoyed your visit to the La Quinta Inn & Suites Lynchburg at Liberty University, and we hope we have another opportunity to exceed your expectations.

8/10 Good

Judith, Winston-salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Feb 14, 2024
It was a pleasure having you as our guest at the La Quinta Inn & Suites Lynchburg at Liberty University, and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 24, 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Alton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 9, 2024
Thank you for your kind words. My favorite reviews are the ones that praise our hotel staff. We believe we have the best team of associates at any hotel in the area and it is great to read that this was your experience, too. Please consider yourself officially welcomed back to the La Quinta Inn & Suites Lynchburg at Liberty University, and I hope that you will decide to allow us to serve you again.

6/10 Okay

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property’s sheets looked so worn I wasn’t sure they were unused. Clock not set to correct time and dust and spiderwebs on top of a lamp.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 9, 2024
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. We have high standards for cleanliness and are very sorry that your guest room was not up to par. We have shared your comments with our housekeeping staff and are reviewing our room inspection procedures with our staff. Please stay with us again soon so that we can demonstrate our commitment to your comfort.

6/10 Okay

Drimeta

Liked: Staff & service
It was an okay stay
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 9, 2024
Thank you for your comments. We hope you continue to choose us whenever you are in the area and allow us another opportunity to exceed your expectations.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large breakfast with great selections, popcorn in the afternoon was a treat. Employees were very nice and helpful.
Stayed 6 nights in Jan 2024
Response from Sarah Holliday on Feb 9, 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, complimentary breakfast, and great service. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
This hotel was not that clean. While sitting in the lobby area, a staff member was spraying lysol on all the chairs.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 29, 2024
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. However, we are disappointed to hear about the inconveniences that you experienced on this particular visit. Our goal is to provide clean, comfortable accommodations to each and every hotel guest and we are very sorry that we did not live up to those high standards on this particular visit. We appreciate your feedback and will certainly utilize it to improve future guests’ experiences.

4/10 Poor

Belkys, Charleston

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not good
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 24, 2024
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and polite and the breakfest was great
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 30, 2024
Thank you for you kind words. We are delighted that you found our staff to be friendly and enjoyed our complimentary breakfast. We look forward to hosting you again soon at the La Quinta Inn & Suites Lynchburg at Liberty University.

6/10 Okay

Lisa

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 17, 2024
Thank you for rating your experience. We hope to be of service again in the future and hope your next stay exceeds your expectations.

8/10 Good

Yashica, Monroe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we has a good stay until leaving when there was a disturbance outside my room where two employees were engaged in an heated argument where I became concerned about my safety as well as my daughters. So needless to say I do not feel I will stay there again.
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 17, 2024
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. As noted in other reviews, we are typically known for our friendly and helpful staff. We are disappointed to hear that this was not your experience during your stay. his does not reflect the standard of service we strive to provide. Please be assured that we take your concerns seriously, and we have already taken steps to address these issues promptly. We have taken your comments to heart and redoubled our efforts to make sure each guest feels treated as if a guest in our own home. Thank you for the opportunity to respond to your concerns.

10/10 Excellent

Janelle, Hamilton Square

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable beds, close to Liberty University
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 17, 2024
Thank you for your kind words about your recent stay at the La Quint Inn & Suites Lynchburg at Liberty University. We are delighted that you enjoyed our comfortable beds, great service, and convenient location. We look forward to hosting you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 14, 2024
Thank you for being our guest and thanks for your "perfect 10" rating of your experience. We are delighted you enjoyed a great stay and hope to be of service again soon!