Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2015
In town for one night for a friend's wedding. Clean room and bathroom, comfy bed. Everything in good working order, save a couple of small cosmetic issues. Overall a great deal.
2 out of 5
by A verified traveler

Disappointed but helpful front desk staff

Posted Jan 28, 2015
Pros: The front desk staff were helpful. The breakfast was okay and I appreciated that there was an option for something other than cereal.
Cons: The heater was very loud and made cracking noises while it was turned on. Additionally, the bathroom had an odd odor.
Location: I had to attend a workshop in Bedford which is why I chose the Super 8. There was not much to do there, but the hotel was very close to my meeting.
When I arrived and checked in, I realized that the room I was given had not been cleaned. I notified the front desk staff and they apologized and went to check on another room for me to make sure it was okay. After they came back, they realized that a lot of rooms on that floor had not been cleaned. They were very apologetic and actually upgraded me to a nicer room that had been cleaned. The front desk staff did a great job at making sure I received a good room and I appreciate that. However, my first impression of the room not being clean (which was the housekeepers fault, not the front desk staff) definitely put a bad taste in my mouth for the rest of the experience. I was very excited about having an upgraded room but my TV did not work for most of the trip. The channels would randomly go out which forced me to switch channels. The bathroom had an odd odor in it; I am not sure if it was just where it is an older hotel or a cleaning issue. Additionally, the heater made a popping noise the entire time it was on. I was not able to leave it on during the night because it woke me up. The breakfast was adequate and I appreciated that I had something to eat other than just cereal. If you need to stay in Bedford, this was an ideal location. However, if I have to return to Bedford for another training I will probably stay in Lynchburg so there will be more to do in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gloucester, Va.

Bedford Va.

Posted Dec 8, 2014
Pros: Staff, comfortable beds. clean
Cons: TV guide for stations and updated HBO guide. Maybe a couple of more choices on the continental breakfast.
Location: Only there for one day and that was specifically to go to D-Day National Memorial, which was nice. Ate at Ruby Tuesdays.
We had a quick visit arriving at 7pm and leaving at 9am. Staff was extremely nice and helpful. room was fine and clean. no problems at all.
1 out of 5
by A verified traveler

Posted Nov 15, 2014
Pros: Nothing
Cons: Clean up!
Location: Good Location
Our door would not lock. The carpet on the floor was nasty would not walk on it without shoes. It was just dirty.
4 out of 5
Recommended
for Getaway With Friends
by David

This traveler left a rating score only Posted Nov 14, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by kathy

This traveler left a rating score only Posted Nov 6, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 29, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Desk clerk was difficult to understand- there was construction which made the entrance difficult to locate- when we called for directions it was very difficult to communicate due to the language barrier.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to our son's house

Posted Oct 23, 2014
Pros: It is convenient for us.
Cons: Friendliness of staff.
This is our 2nd time to stay here and will do so again because it is close to our son's house.