Ratings based on 277 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Akron, OH
Nice, comfortable roomsPosted Jul 23, 2014
Pros: The comfort of the rooms.
Cons: Customer service and communication.
Location: Thomas Road Baptist Church
I had two rooms; three adults and a child in one and one adult in the other. Our room only had two sets of towels, so I went to the front desk to ask for more towels. I was told by the desk clerk I had to give him dirty towels in order to get clean towels. I informed him that we had four people in the room but only two sets of towels and we prefer not to share. He checked his computer and said,"Sir, you've only paid for one person for that room." I told him he must be looking at my second room. He said both rooms were booked for one person. I told him he needed to take that up with Expedia because when I requested and paid for the rooms I input the correct information. After being told that the general manager was unavailable, I told him I was calling Super8. He then wrote a phone number on the back of the GM's card and handed it to me. When I asked what is this, I was informed I could reach the GM at that number. After leaving a voicemail asking for a return call, the desk clerk told me the GM would call him first to see what was going on. He then said "this one time" I'll give you two additional sets of towels. Why did I have to go through all of that stress for such a simple, customer service request?
by Mom from Danville, Va area
Poor quality hotel near Liberty UniversityPosted Jun 15, 2014
The night shift clerk was extremely nice and friendly, but the day time clerk was away from the desk when we tried to check out. One bed had a big hole in the coverlet. The other bed was made up with two fitted sheets instead of one of each. The box spring covers were fuzzy and unclean looking. One of the sheets had stains, although they looked laundered. The tub had a razor cover stuck in the drain. The sink had a tooth paste cap stuck in the drain. There was no stopper in tub, so my child couldn't take a bath. On the plus side, the AC, tv, and fridge all worked.
by Jordan from Richmond, VA
Rough environmentPosted Jun 2, 2014
Pros: People at the desk were nice.
Cons: The whole hotel needs to be renovated.
Location: Liberty University is across the street. There are ample restaurants close by.
Upon arrival at the hotel the first disturbing factor that jumped out to me was the lack of lighting in the main lobby of the hotel. I also noticed in a quick overview of the room that there was long dark hair in the bath tub. My wife did not feel comfortable staying here and asked if we could change hotels, but I convinced her to stay based on the limited availability at other hotels. It was a less than stellar experience.
by A verified traveler
very bad conditionPosted May 25, 2014
Cons: remodel it
bed looked like a banana,sunkin in the middle. bathroom in poor condition,caulking all over everything,dirty,faucet crooked,toilet crooked,tile dirty. stayed there 10yrs ago but never again.can't believe i had to pay to stay there.funny smells everywhere.
for Everyoneby A verified traveler
Convenient to Liberty UniversityPosted May 4, 2014
Pros: It is very close to Liberty University, it is relatively inexpensive, and the room is large.
The bathroom was not as clean as I would like. Also, there was almost never anybody at the front desk. The continental breakfast was very limited, but also was not restocked very well.
by Liberty Parent from Bowie, MD
Location great/Comfort not-so-muchPosted Apr 22, 2014
Pros: The location is excellent! You can keep your car parked there and walk to anything on Liberty University's campus.
Cons: The noise insulation needs much improvement! Also, the breakfast supplies need to be replenished more often, and the drink machine needs replacement.
Location: Liberty University has a lot of amazing things to do. We especially enjoy the plays by the Alluvion Stage Company at Liberty's Tower Theatre.
I booked this hotel because the price was lower than others during Liberty University's College for a Weekend. Wanted a location close to the Tower Theatre as we were going to see a play there. Location was awesome! We walked to the theatre in less than 5 minutes! Price was still too high for the condition of the hotel. I got very little sleep because I could hear EVERYTHING from the hallways and neighboring rooms, especially creaky floors and stairwells. Breakfast was OK except when I went to get some orange juice, it came out as only water. I poured it into the bottom of the dispensing machine, and it all came spilling out onto the counter and down the cabinets to the floor. Not a very relaxing stay, but it did the job.
by A verified traveler
Super...far from itPosted Apr 7, 2014
I totally understand that when I get a room a place called the Super 8 it's not going to be crazy awesome, but I would at least like to come into my room turn on the air conditioner and cool off on a comfy bed. The air conditioner didn't cool off anything unless you stood right in front of it. My bed was terrible, I could feel each spring in the bed when I laid down. Lastly the bathtub didn't drain well at all. I showered with 3 inches of water at my feet. Needless to say I will not be returning to the Super 8.
by Bobby from Richmond, VA
Poor night's rest.Posted Feb 17, 2014
Pros: The roof didn't leak and the bed was comfortable. I would have liked to sleep in it if there had been peace and quiet.
Cons: Remodel. Hire responsible mature staff. Run off the drug dealers.
Location: Location is fine. Close to Liberty University.
I first stayed in this hotel in 2008. At that time it was well staffed, clean, and comfortable. As of February 2014, this hotel is worn out and in bad need of remodeling. The carpets are badly worn. The hallways have an identifiably strange odor. The staff gave me a very uncomfortable feeling. The worst part was the room above ours was used for a racquetball tournament, or so it seemed, from 11 at night to 7 in the morning. All night there were thumps and bangs with the occasional scream. Individuals came and knocked at the door all through the night. My suspicion was some form of nefarious and likely illegal activity was taking place there. A call to the front desk at around midnight made no difference. I was charged $90. The room wasn't worth $40.
for Personal Eventby Dan from Ohio
its okPosted Jan 14, 2014 on Hotels.com
The hotel staff was great. You could tell it was well used and could stand some updating. For the price I can't complain but if you want breakfast, better get there 30 min before they say it ends because we went out 15 min before and it was all cleaned up.
for Personal Eventby A verified traveler
DisappointingPosted Jan 14, 2014 on Hotels.com
This hotel is well below average in both comfort and amenities. The bed mattress was concave and extra towels were not available. Additionally, unless arriving early, little food was left at the end of the continental breakfast hours. Hotel staff were unapologetic and did nothing to ensure customer satisfaction. Stay away from this one!!