Comfort Room, Double Bed | Premium bedding, in-room safe, desk, blackout drapes
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Reviews of Hotel Saphir

3 out of 5
Hotel Saphir
18 Rue Louis Loucheur, Lyon, Rhone

Reviews

8.4

Very Good

Rating 10 - Excellent. 173 out of 454 reviews" "
Rating 8 - Good. 225 out of 454 reviews" "
Rating 6 - Okay. 37 out of 454 reviews" "
Rating 4 - Poor. 10 out of 454 reviews" "
Rating 2 - Terrible. 9 out of 454 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Alice

Disliked: Staff & service
Dont stay here
Front desk gentleman extremely rude. Not helpful with parking and accused us of letting csts into the garage behind us. When checking out after 3 days the older lady in reception had trouble with running our credit card snd suggested we mydt be over our credit limit? When she tried the other machine it went thru immediately. We were asked to use the same towels for three days when i asked for an extra towel it was really big deal. This is a one star hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Fabrice

Stayed 5 nights in Apr 2023

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff.
Short stay, good condition for a 3 star hotel. Receptionist was polite. You can have access to underground carpark if driving with a €12 charge. No issues.
Stayed 1 night in Sep 2022

8/10 Good

Rita

Stayed 1 night in Jun 2022

10/10 Excellent

Anna-Maria

Traveled with partner
Liked: Staff & service, property conditions & facilities
the fact that at no point until I was given a sheet of paper at checkin to hotel, was it highlighted that no housekeeping would be available. It wasn’t until I asked receptionist on the afternoon of day 1 of our stay why the room hadn’t been cleaned was it mentioned that it says on the sheet of appear we were given. Pity this wasnt reflected on the price!
Stayed 4 nights in Sep 2021

2/10 Terrible

Barry

Disliked: Staff & service, room comfort
Please be aware that this hotel is quite far away from lYon city centre. There are very few amenities close by.
Stayed 2 nights in Aug 2021

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just needed a night stay between travels. The hotel is in a residential area, with a few apartment building, pretty quiet overall. The hotel lobby was pleasant and clean, the room was a little small with the “king size” bed being a “French king”? size… But comfortable and clean. 20-minute drive to the Part-Dieu train station. I recommend this hotel.
Stayed 1 night in Sep 2021

8/10 Good

serge

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Everything was good except the fact that I pay for breakfast and only had a bottle of water and a croissant. I understand the Covid is making everything difficult but it is better not to take the breakfast
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel located close to metro station with a few restaurants conveniently around. The bed was comfortable and the shower was nice. However, the room had a bit of an off smell. I don't know if that is always the case or they were having issues as the next day the lobby smelled like sewer and I got to witness a maintenance guy go off on one of the hotel managers about something leaking and him not being given the tools/opportunity to repair. Maybe all smells will disappear once the issue is fixed? Also (minor) the VIP amenity is free WiFy but everyone gets free Wifi...
Stayed 1 night in Jan 2020

8/10 Good

Achille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and near public transport.
Nice clean hotel, the only thing to change is the carpet in the rooms. The carpet looks clean however these days for hygiene and easy cleaning hotels should avoid them in the bedrooms. Hotel fairly well situated not far from public transport getting you to all touristic and shopping sites. I will stay there again.
Stayed 4 nights in Dec 2019

6/10 Okay

Giora

Business traveler
Liked: Cleanliness
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Asher

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price for sure
Staff is great, very friendly and helpful, restaurant had good breakfast but not so much for dinner...
Stayed 4 nights in Jul 2019

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay, convenient location
Our stay was very good, the room was comfortable and location close to the metro. Not many restaurants around but close to groceries, bakery and the an on site restaurant. Breakfast was great, one of the few locations where I was able to find soy milk and gluten free items.
Stayed 2 nights in Jul 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved your hotel. Room was clean and comfortable.
Stayed 1 night in Jul 2019

10/10 Excellent

Melville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laidback in Lyon
Room was comfortably large and fresh with king size bed. Staff very helpful and friendly. Location is a little out of central area but that is accessible in 1 or 2 stops using close by metro. Street parking is payable Monday to Saturday, hotel can provide undercover parking for 12 euro/day.
Stayed 3 nights in Jun 2019

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel in a relatively central area of Lyon. The room was comfortable and well equipped. Service was friendly but check in took a little while as there were 2 or 3 other customers who had problems with their keys not working. If you arrive late, there aren't too many options to find a late dinner and the restaurant has a rather limited late-night menu.
Stayed 1 night in Jun 2019

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good.
Staff couldn’t have been more helpful. Breakfast was good. First impressions weren’t great as surrounding area doesn’t look great but once parked up in the garage me and my 7nyear old son walked 500m to a bar/restaurant the hotel recommended were again everyone was friendly and the food was great. Very pleasant stop off on our way to the south.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good for the price. Very clean and the staff were welcoming and helpful. The area was very disappointing.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, comfortable and clean. Great location.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
This place is a dump. Avoid
Stayed 1 night in Jan 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and comfortable. Great position for Metro into Lyon centre and surrounding area
Stayed 2 nights in Nov 2018
Response from RW on Nov 26, 2018
Thanks for your review

8/10 Good

Richard, Leicester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed two nights. Room was spacious, well laid out, bright and clean. Appeared to be new or at least recently refurbished. Staff were all very pleasant and helpful. Metro is quite close and only one stop to vieux ville so really well situated. Glad we decided to stay here.
Stayed 2 nights in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from carlos ANTONANZAS on Jul 6, 2018
Dear guest, Thanks a lot for your comment. Hope you enjoyed your stay in Lyon Kind regards

6/10 Okay

Roman

Disliked: Staff & service, property conditions & facilities, room comfort
Ok for 1 night
Decent hotel for the money, but needs some serious updates and better upkeep in general. Bathtub is old and shower curtains are plain nasty.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for visiting central and old town Lyon. Very clean with good rooms
Stayed 2 nights in Sep 2017

10/10 Excellent

chris, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off point to the south of France
We drove from Calais to Lyon and were looking for a cheap but comfortable hotel to stop en route to the south. The room was clean and comfortable and the staff were very friendly and food very good at reasonable price. If you are fortunate enough you can park on the road outside the hotel which is free rather than paying 12 euros.
Stayed 1 night in Jul 2017

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff and comfy rooms
This hotel is a surprise. From the outside it is nothing special but the inside is really nice - rooms have all been remodeled and the beds are very comfy. Better yet, the staff at the reception desk are really professional and very helpful and friendly. We will stay here again when we return to Lyon because it is a good value and well located for access to Vieux Lyon by Metro. The breakfast is very good too and gets you off to a good start for touring the city.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't be beat for the price.
Very nice hotel with a great price in a location that was just what I needed. They have secure off street parking . Breakfast was very good and the bed a dream.

8/10 Good

jhon , san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, in general , not exactly in the center of the city, but very easy access whit the metro

6/10 Okay

Jamal

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation
I love my stay there and I hope to come more and more to see wonderful hotel professional staff

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for public transport to city center
Quiet location with easy public transport access

4/10 Poor

Dorothy, US

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unsafe location
The automatic door to the hotel is locked on weekends. You have to ring to get in. Notice in the elevator warns you to watch for pick pockets in their restaurant. Although the hotel is well maintained they need a security guard. They create anxiety, especially if you are a single traveler. Cut short my days due to this. No evenings out

8/10 Good

Spaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western v Air b n b
Been staying at air b n b places and it was a relief to book a comfortable room with all facilities working

8/10 Good

Andy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was great, staff were very helpful. A little disappointed by the location, way too quiet an area, not much to do unless you take the train to the city centre. Everything closes really early around. However, the hotel was great, the room was very comfortable, wifi was excellent, great croissants (rest of the food JUST OK) and not too far from the city centre.

10/10 Excellent

nicolas, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in Lyon
Very good and nice hotel. Clean and good service. Breakfast is good

8/10 Good

TONY J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lauren, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the train station.
The hotel itself was nice and only one train station from the centre of Lyon. The hotel was not located in a nice location and the area is run down.

8/10 Good

Robert, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel shame about the location
This is a very good value hotel only downside is that it is quite a way from the station.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was of a good standard and the rooms were very clean. Well located for the old town and great value for money. I would stay there again.

8/10 Good

Janine, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clise to the metro and the city centre
The room was lovely, only recently renovated. The lobby is in need of renovation. The staff were helpful.