Exterior

Reviews of Holiday Inn Lyon Vaise, an IHG Hotel

4 out of 5
Holiday Inn Lyon Vaise, an IHG Hotel
13d Avenue Victor Hugo, Tassin-la-Demi-Lune, Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 539 reviews" "
Rating 8 - Good. 216 out of 539 reviews" "
Rating 6 - Okay. 82 out of 539 reviews" "
Rating 4 - Poor. 38 out of 539 reviews" "
Rating 2 - Terrible. 28 out of 539 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Situated in the outskirts of Lyon center, cosy place, breakfast was adequate. Carpets could be removed to make the place a bit cleaner. The bed and pillows were comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Alexis on Oct 11, 2023
Bonjour,Nous vous remercions pour votre retour.Nous espérons vous revoir lors de vos prochains passages dans la région.Bien cordialement.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight on a long trip.
Getting there was interesting to say the least - would not have attempted without a GPS. Rooftop parking was tight but free. Apparently my definition of a king sized bed differs from the European definition, but the bed was comfortable enough. Could have used more bedside plugs. They have a great pet policy and I am happy that the surcharge was not excessive. Overall a pleasant stay. We did not have the breakfast so no comment there.
Stayed 1 night in Aug 2023
Response from Elisa on Sep 11, 2023
Dear customer, Thank you very much for your comment.Best regards

4/10 Poor

Ilia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elisa on Sep 11, 2023
Bonjour, Nous avons pris connaissance de votre note et nous souhaiterions en savoir plus sur ce qui ne vous a pas satisfait. Pouvez vous nous contacter à l'adresse suivante s'il vous plait ? manager@hotel-lyon-vaise.fr

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property location is a little funky .... in a very busy area outside of Lyon. Free parking is on the roof. We had dinner at the hotel, and it was terrific. In addition, the free breakfast buffet was outstanding. The staff was courteous and friendly without exception.
Stayed 1 night in May 2023
Response from Elisa on Jun 8, 2023
Dear Stephen, thank you very much for your review and for staying at Holiday Inn Lyon Vaise. Best regards

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was not in a convenient area for first timers in Lyon. Restaurant was closed our entire stay and had multiple issues with our room key.
Stayed 4 nights in Jan 2023
Response from Holiday Inn Lyon Vaise on Feb 21, 2023
Dear David, Thank you for your advice. Regards

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French travel
Nice hotel, we’ve stayed there a number of times on our journeys through France . And for overnight stay good rooms and good restaurant and also free parking on roof of hotel with gates that were shut at night.
Stayed 1 night in Aug 2022
Response from Aliénor on Aug 22, 2022
Dear Client,Thank you for choosing HolidayInn Lyon Vaise for your stay and for taking the time to share your review with us. We are delighted to see from the note that your stay went well. Hoping to see you again soon.

8/10 Good

Evdokia

Stayed 1 night in Aug 2022
Response from Aliénor on Aug 22, 2022
Chère cliente,Merci d'avoir choisi HolidayInn Lyon Vaise pour votre séjour et d'avoir pris le temps de nous faire part de votre avis. Nous sommes ravis de voir par la note que votre séjour s'est bien déroulé. En espérant vous revoir prochainement.

8/10 Good

Ivana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Elisa on Jun 24, 2022
Cher cliente, nous vous remercions pour cette note. Nous sommes ravis de constater que vous avez apprécié notre établissement. Cordialement

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected..I have been there before, friendly
Stayed 2 nights in Dec 2021
Response from Sylvain on Dec 20, 2021
Hello, We thank you for your loyalty. We are happy that you enjoy the hotel. Best regards

6/10 Okay

Luz

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Location, organized parking on the roof, axes to the parking and to the property was OK. Restaurant does not work on Sunday!! We had smoke alarm, Irresponsible worker in the kitchen. We had to restart electronic key twice.....
Stayed 3 nights in Sep 2021

2/10 Terrible

GEORGE, Redmond

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged my credit card even though I already paid through Orbitz. It seems this is standard practice. Always check your credit card bill. I shouldn't have to worry about fraud when it comes to a brand such as Holiday Inn.
Stayed 1 night in Aug 2021

2/10 Terrible

Abdullah

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was flooded by water all over the place . They promised to refund for that night and nothing really happened!
Stayed 2 nights in Aug 2021

6/10 Okay

maria carolina

Disliked: Staff & service
Stayed 4 nights in Jun 2021

6/10 Okay

Kamela

Like almost all hotel in france, bad standard for all this stars. We came into the room and that was really cold, the aircondition was broken and in the bath was hair in the bath.... But maybe hotels in france dont thing about standard who knows.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast was very very poor, almost embarrassing. It was almost just sweet things, like fruit yoghurt, a few dry croissants and some jams and bread and very hard boiled eggs. We asked if we could get some cheese or something and we got a few dried pieces of (cheap) cheese that tasted like they had been kept a long time in the fridge with other foods.
Stayed 1 night in Sep 2020

8/10 Good

Allen, Brighton, UK

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, clean and well organised. Breakfast is minimal.
Stayed 1 night in Jul 2020
Response from . on Jul 31, 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Carlos

Business traveler
Stayed 1 night in Feb 2020

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from . on Dec 9, 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Athan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Disliked: Room comfort
No aircon, but got discount.
It was a hot summer and the air conditioner in our room did not work (maybe on the whole floor?). The only good thing was the fron desk refunded 30% of the cost of room. Front desk staff very helpful.
Stayed 1 night in Jul 2019

4/10 Poor

Sylvie, Gatineau Quebec

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We chose this location because of its close location to leaving the city easily the following day. There was no air conditioning in the rooms during the warmest weather seen in years, the pool could not be accessed as completely covered with algae. Green light to have you proceed in garage broken. We were offered to be moved to another hotel but we decided to stay. Would have expected a reduction in rate or complimentary offer of a reduction on meals but nothing. Obviously not well managed in terms of upkeep and repair. Room clean, staff accommodating but not acrestful night
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
I had to check out 2 hours after i checked in. The air conditioning wasn't working and it was hot as hell. If i remember correctly, it was around 38 degree Celsius. I am not sure why i am not getting my money back. Terrible service from Expedia.
Stayed 1 night in Jun 2019

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms good, but we arrived to find on Friday and Saturday the restaurant was going to be closed, as we picked this hotel because they had a restaurant it was upsetting. Fortunately the manager managed to book us into a nearby hotels restaurant which was ok so all ended well, and hotel brought us our first drink
Stayed 2 nights in Mar 2019

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Steven

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2018
Response from Martin V on Sep 1, 2018
Steven, Merci d'avoir pris le temps de partager votre avis concernant votre séjour à l'holiday Inn Lyon Vaise. Au plaisir de vous recevoir,

6/10 Okay

P P W

The condition is a bit tired. However, the location is good for us to stop over before continuing our journey to south of France. This is a bit more expensive than we expected possibly due to the bank holiday weekend.
Stayed 1 night in Aug 2018
Response from Corentin S on Sep 3, 2018
Hi, thanks for your review, we do apreciate ! Hope to welcome you again with a better condition ! Best regards,

10/10 Excellent

Verified traveler

Second time, one night stay
Our second time in this hotel. Nice, clean rooms. Lovely breakfast. Young boys, who are working at the bar and restaurant, very helpful and polite.
Stayed 1 night in Aug 2018
Response from Martin V on Aug 27, 2018
Thanks for this nice review ! We hope to see you soon !! Best regards

8/10 Good

Ryad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Martin V on Aug 23, 2018
Cher Ryad, Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir !

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional courteous staff!
Excellent service! Professional as well. We stayed there on two occasions over five days. On our second stay, the A/C compressor failed and the hotel rooms did not have A/C (a heat wave is currently hitting France). Management offered to cancel the charges for the two bedrooms we had. Otherwise it’s a great hotel very well located with an excellent restaurant. The pool was clean and its water fresh. Will definitely come back to this hotel on my next trip.
Stayed 1 night in Aug 2018
Response from Martin V on Aug 8, 2018
Dear Maria, Thanks for this really nice review, it's important for us to have your feedback. I will share it with all our team ! We are working on the A/C and I hope we can give you a nice and fresh stay next time, and would like to apologize for this issue. Hope to welcome you,

2/10 Terrible

emer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
poor customer service
Very poor service in the restaurant two of the main dishes were not available and the staff were not concerned. We had to ask for water desert meus etc...They were junior staff who had no supervision and did not seem to have any experience of customer service. The hotel did not have access to a laptop or printer for guests to print boarding cards etc.. They was one member of staff at the front desk who did not seem to be able to speak or understand English. Out side the hotel there were prostitutes openly looking for business which was very concerning for those of us travelling with families
Stayed 2 nights in Jul 2018
Response from Martin V on Aug 8, 2018
Dear Emer, Thanks for taking time to let us know your feeling about your stay. I would like to apologize on behalf the restaurant, this is not our level of service. I will see the team immediately to know what happenned. For the laptop access, we have a computer and a printer available 24h/24 for our guest in the lobby. Please be sure that our guest are important for us and we try to give you the best services, I will find why our team wasn't able to help you during your stay. For the prostitutes, it's the first time a guest report me that, we will inform the police departement and we will check every nigth. Hope to welcome you with better services. Kind regards, Martin

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lyon, France stay
Had to leave after one night due to no air conditioning in the room. Not able to resolve problem and no refund offered for the last 2 nights.
Stayed 3 nights in Aug 2018
Response from Martin V on Aug 8, 2018
Dear Patricia, I would like to apologize for the A/C issue, one of our compressor failed during this weekend due to the heat wave. Please contact us at quality@hotel-lyon-vaise.fr so I will check your reservation. Kind regards

8/10 Good

Verified traveler

Disliked: Staff & service
Slow service
Literally had to get parts of the dinner myself the service was so slow.
Stayed 1 night in Jul 2018
Response from Martin V. on Jul 30, 2018
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

6/10 Okay

Carlos

8/10 Good

Tada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Location is far from city center. There is a metro station nearby. Room is a little bit worn but it's clean and cozy. Quality of breakfast buffet is good except coffee which is served by vender machine. Staff is friendly.
Stayed 3 nights in Sep 2017
Dear Tada, Thank you for your fair feedback. We hope to welcome you again in our hotel during your next trip to France. Best regards, Administration of the hotel Holiday Inn Lyon Vaise

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team of people , very satisfied
Quiet , very clean and hugely helpful staff . After visiting a local water park and leaving my daughters sunglasses , the receptionist kindly called the park and we were reunited with the glasses . Very kind and accommodating staff. Recommended.
Stayed 2 nights in Aug 2017
Dear Philip, We thank you for your positive feedback. We are glad that our staff has helped you with your daughter's sunglasses. We are looking forward to welcome you again in our hotel durong your next journey to Lyon. Best regards, Administration of the hotel Holiday Inn Lyon Vaise

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just passing through Lyon!
This is a great hotel for the price.
Stayed 1 night in Aug 2017
Dear Erwin, Thank you for rating our hotel. We hope see you again during your next journey through the city of Lyon. Best regards, Administration of the hotel Holiday Inn Lyon Vaise

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americans in Lyon
This is a very nice hotel with large rooms and there were three of us. The hotel has a very good breakfast and the wifi in the rooms is just as strong as the wifi in the lobby. The parking is easy to get to and they accept your pet here. We will be staying here again in a week on our way back to Germany when we return from our cruise out of Barcelona. Lyon is a very good halfway point between Frankfurt and Barcelona if driving.
Stayed 1 night in Aug 2017
Dear Erwin, We thank you for your positive feedback and we appreciate your good words about our hotel. We will be glad to welcome you again in our property. We wish you a nice vacation in France and Spain. Best regards, Administration of the hotel Holiday Inn Lyon Vaise

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Give it a miss...
We were booked into a family room that they knew had non-functioning air-conditioning. We had to push to get changed, and when we asked, they said that they knew that the room had a problem. We then got two rooms - one with good aircon and one without. Too late in the evening to do much more than this. Also, there is nowhere else local to eat - and the inhouse food was disappointing. All the salad was brown...
Stayed 1 night in Jul 2017
Dear Customer, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LYON - VAISE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comment to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards, Floriane CINO Direction - HOLIDAY INN Lyon Vaise

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Average stay
The room was tight for the 4 of us, and the parking was on the roof. When we came back from dinner there was literally one spot left and it was a very tight squeeze. The pool did not look clean.
Hello Derek, Thank you for your feedback. Our pool was closed for the season and will re-open mid-june. Regards Julien PEGON General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean hotel with good breakfast
The heat was too high inside the room during the winter and there was no way to stop it except opening the window at night. That was very annoying. The soap was not provided after the 1st day.

2/10 Terrible

Alexandru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double charged for 2 extra rooms - unresponsive
The hotel charged me again on top of the hotels.com charge. They said they had 4 rooms booked under 2 names, which makes no sense. The manager refunded half of the additional charges and directed me to email their online support for the rest. They were unresponsive and didn't issue the rest of the refund. Great hotel, but watch your credit card statement.
Response from General Manager on Dec 20, 2016
Dear Anonymous, Thank you for taking the time to let us know that your experience was below par. Please accept our most sincere apologies for this inconvenience. We strive to provide our guests with a hassle-free experience and we are sorry we did not meet your expectations. Julien PEGON General Manager

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel not too far from the city center. Also very nice breakfast and free roof parking. I recommend.

10/10 Excellent

lm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean comfortable hotel
Stayed 3 nights visiting friends.The location for us was good but for those wishing to be closer to the town centre not so good.Although there is a very good bus service into town which takes approximately 20 to 30 minutes.There is very little in the way of restaurants and bars in the immediate vicinity so could be expensive ifuyou are reliant on the hotel facilities.

8/10 Good

Marc , Oxford and Mt View

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modest, clean, comfortable. Excellent breakfast
Hotel is modest, clean, comfortable with many services. The room and bedding is fine. The breakfast was excelllent and served from early. The location is in a bit of an indstrial district at the edge of Lyon, in the commune of Vaise. All OK. The one big drawbackk for me: I stayed because they advertise a large, outdoord swimming pool. Apparently the outdoor pools in Lyon all close on 15 September, a few days before I arrived.

6/10 Okay

Philip

Liked: Property conditions & facilities
Disliked: Staff & service

8/10 Good

lior, Munich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
Just OK

8/10 Good

Rhian, Anglesey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but bit of a trek by public transport
We decided to stay an extra night in Lyon after a Euro 2016 game, and wanted a hotel with a pool in a decent location for a decent price. This was our solution. The pool is very small (it's for lounging, not for swimming), but did the job for cooling down. The location is decent if you are planning to stick to the neighbourhood, with a few decent looking restaurants / eateries in the area, however it's a good 25-30 minute walk from the metro if you want to get in to the centre of Lyon to do some sightseeing. Not a problem for us, but may be for others. The room itself was standard Holiday Inn. Clean, comfortable, all the necessary creature comforts. Hotel has a bar if that's your thing. They had the France v Germany game showing on the screen there while we were there. Breakfast was a decent buffet. Nothing special, nothing awful. I'd probably just grab a croissant down the road next time, though.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort