Water view

Reviews of Crowne Plaza Lyon - Cité Internationale, an IHG Hotel

4 out of 5
Crowne Plaza Lyon - Cité Internationale, an IHG Hotel
22 Quai Charles De Gaulle, Lyon, Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 629 reviews" "
Rating 8 - Good. 224 out of 629 reviews" "
Rating 6 - Okay. 39 out of 629 reviews" "
Rating 4 - Poor. 18 out of 629 reviews" "
Rating 2 - Terrible. 7 out of 629 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Karin - Attachée Qualité on Oct 9, 2023
Chère Cliente, Cher Client,Je vous remercie d’avoir pris le temps d'évaluer notre établissement. Je suis ravie de constater que dans l’ensemble vous avez passé un agréable séjour parmi nous.N'hésitez pas à revenir vers moi pour me donner plus de détails sur les services que vous estimez devoir s'améliorer. Vos remarques nous sont précieuses et contribuent à améliorer notre qualité de service. Nous attendons impatiemment le plaisir de vous revoir.Bien à vous.

10/10 Excellent

Samuel

Stayed 1 night in Oct 2023
Response from Karin - Attachée Qualité on Oct 9, 2023
Cher Samuel, Merci d'avoir pris le temps d'évaluer notre établissement. Je constate avec plaisir que nous avons su vous faire passer un agréable séjour et j'en suis ravie!Dans l'attente du plaisir de vous accueillir à nouveau.Bien à vous.

8/10 Good

deniz

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy for short stays, tricky neighborhood
Stayed 3 nights in Jun 2023
Response from Valentin - Guest Relations on Aug 8, 2023
Dear client, Thank you for your feedback,We are glad to read that you experienced a great stay.We sincerely apologize for the inconvenience caused to the neighbors and would be very interested to have more details on the situation. If you have any specific suggestions on how we can improve your experience with the neighborhood, we'd love to hear them. Your feedback helps us better understand our customers' needs and make continuous improvements.Kind regards

8/10 Good

Alp

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what i would expect from Crowne Plaza. Thank you once again.
Stayed 2 nights in Jul 2023
Response from Valentin - Guest Relations on Aug 8, 2023
Dear client, Thank you so much for taking the time to tell us more about your feelings. We are delighted that you experienced a great stay and that it has met your expectations.What could we do during your next visit to improve your experience ? We are looking forward to seeing you again, Kind regards,

10/10 Excellent

Ronald

Stayed 2 nights in May 2023
Response from Valentin - Customer Relations on Aug 11, 2023
Dear client,Thank you very much for your feedback and your 5 out of 5 star rating.We are delighted to read that you had a pleasant stay at our establishment and we are looking forward to seeing you soon for another stay of the same quality.Best regards,

10/10 Excellent

Subodh

Stayed 1 night in Apr 2023
Response from Karin - Attachée Qualité on May 2, 2023
Cher Client,Je vous remercie d’avoir pris le temps de partager votre expérience.Je suis ravie de constater que vous avez passé un agréable séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous.

8/10 Good

Marcel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza Lyon Parc de la Tête d'Or is comfortable, clean, and the staff was very friendly. Beautiful location next to the river and the park. Only drawback is the closest store to buy water, snacks or anything is about a 20 min walk. It would be nice if the hotel had a little shop that sold little items like that.
Stayed 2 nights in Mar 2023
Response from Karin - Guest Experience Manager on Mar 16, 2023
Dear Marcel,Thank you for your feedback. It is a pleasure to see that overall you had a pleasant stay with us.Be assured that I have shared your suggestion with our team regarding "a little shop". We look forward to welcoming you again.Best regards.

10/10 Excellent

Myra

Stayed 1 night in Sep 2022
Response from Karin - Relations Client on Sep 29, 2022
Chère Myra,Je vous remercie d’avoir pris le temps de partager votre expérience.Quel plaisir de lire votre satisfaction suite à votre récent séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous.

2/10 Terrible

Nicola

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Karin - Guest Relations on Aug 22, 2022
Dear Customer,I am really sorry to read your dissatisfaction with your stay. I have forwarded your feedback to our front desk manager. I regret that I cannot modify your previous stay. I would love to change your mind about our hotel.If you return to Lyon, I will be happy to help you with the reservation and with an upgrade.With my best wishes.

10/10 Excellent

MAGDALENA

Traveled with family
Great
Stayed 1 night in Aug 2022
Response from Karin - Relations Client on Aug 19, 2022
Chère Magdalena,Je vous remercie d’avoir pris le temps de partager votre expérience. Quel plaisir de lire votre satisfaction suite à votre récent séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous.

10/10 Excellent

Shabnam

Stayed 1 night in Aug 2022
Response from Karin - Relations Client on Aug 19, 2022
Cher Shabnam,Je vous remercie d’avoir pris le temps de partager votre expérience. Quel plaisir de lire votre satisfaction suite à votre récent séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous.

10/10 Excellent

Olivier

Stayed 1 night in Jul 2022

8/10 Good

Richard

Stayed 2 nights in Jul 2022
Response from Karin - Relations Client on Aug 19, 2022
Cher Richard,Je vous remercie d’avoir pris le temps de partager votre expérience.Je suis ravie de constater que, dans l'ensemble, vous avez passé un agréable séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous.

10/10 Excellent

BIJOY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 5 nights in May 2022
Response from Karin - Guest Relations on May 27, 2022
Dear Bijoy, Thank you for taking the time to share your experience at the Hotel Crowne Plaza Lyon. I am delighted to read that you had a pleasant stay with us. We look forward to seeing you again. Best regards.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the hotel room was fine, the AC left the room quite dry though and the drain in the bathtub wasn't a complete seal so it was draining slowly over time though. Getting transport into central Lyon isn't hard via bus, you can use TCL E-Ticket app to purchase bus passes. There's also a nice park to visit and take a stroll through. Nearby dining is nice.
Stayed 3 nights in Feb 2022
Response from Karin - Guest Relations on Mar 8, 2022
Dear Owen, Thank you for taking the time to share your experience at the Hotel Crowne Plaza Lyon. I am delighted to read that overall you had a pleasant stay with us. Let me apologize concerning the dysfunction with the bathtub. Thanks to your feedback I informed our technical manager to fix it. We look forward to seeing you again. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Revie
The bed was small and the room was a little bit cold but the service provided by the employees was perfect
Stayed 1 night in Jan 2022
Response from Karin - Guest Relations on Jan 24, 2022
Dear Customer, Thank you for your feedback regarding your stay at the hotel Crowne Plaza Lyon. I want to apologize if the bed size was not to your convenience. For your next stay, I advise you to request a room with a bed of 180m. This is the largest size available. For the temperature, we could have accommodated you in another room or provided extra heating for more comfort. For your information, our reception team is at your disposal 24 hours a day to help you with any request. I hope we will have the pleasure to welcoming you again. Best regards.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
its a great hotel and the kids and i loved staying there. My only complaint is that it was way too hot, and even after turning off the heat the room was dehydrating.
Stayed 1 night in Dec 2021
Response from Karin - Guest Relations on Jan 4, 2022
Dear Kristin, Thank you for taking the time to share your experience at the Hotel Crowne Plaza Lyon. I am delighted to read that overall you had a pleasant stay with us. I feel really sorry to read that the temperature in the room was not to your satisfaction. We sincerely care about your experience, and I appreciate you took the time to get in touch with us. I have shared your comments with our team and am confident they are taking the necessary steps to prevent similar situations in the future. I sincerely hope that for your next stay we will be able to make your stay a perfect one. We look forward to seeing you again with the kids. The all team and I wish you all the Best for the New year. . Best regards

10/10 Excellent

Sara

Business traveler
Liked: Property conditions & facilities, room comfort
The perfect place to stay!
This was an amazing place to stay! The front desk staff helped us find our way around, guided us with written directions even. This was extremely helpful as we do not speak French. We would definitely stay here again and recommend it for anyone visiting Lyon.
Stayed 3 nights in Nov 2021
Response from Karin - Guest Relations on Dec 17, 2021
Dear Sara, Thank you very much for your comments and especially your recommendation. This is our best reward! We sincerely care about the well-being of our customers. Hospitality is our daily priority. We are very grateful that you shared your sentiment regarding the way our team welcomed and cared for you during your stay. We look forward to seeing you again. I wish you a safe and wonderful holiday season! Warm Regards.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Clean, and friendly staff.
Stayed 5 nights in Oct 2021
Response from Karin - Guest Relations on Nov 24, 2021
Dear Customer, Thank you for taking the time to share your experience at the Hotel Crowne Plaza Lyon. I am delighted to read that overall you had a pleasant stay with us. We look forward to seeing you again. Best regards.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a river view. Able to get breakfast in the room, however there was no room service or restaurant for the evening. All the local eating places opened at 1900, so we ended up driving to McDonald’s! Car parking is not cheap, it is in a secure car park, but no direct lift into the hotel. Baggage trolleys are available. A comfortable room.
Stayed 1 night in Jul 2021
Response from Karin - Guest Relations on Aug 20, 2021
Dear Customer, Thank you for your comment. I regret that we did not get the chance to help you when you were on site with the room service. This service is now available as well as a catering offer at the bar from 4.30 pm. I hope to have the opportunity to welcome you again. I look forward to your next visit. Warm Regards.

10/10 Excellent

Julien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Karin - Relations Client on Jul 23, 2020
Cher Client, Je vous remercie d'avoir pris le temps de partager votre expérience à l'Hôtel Crowne Plaza Lyon. C'est un plaisir de voir que nous avons su vous satisfaire. Nous attendons impatiemment de vous revoir. Bien à vous.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was great but the service was missing
The room was great but the service was missing. We followed the instructions for parking which was below the hotel. As my wife showered I went down to the bar to get us some drinks. The bartender was the slowest server. There were 2 other customers and it took close to 1/2 hour for him to serve me. When we arrived we were told what the parking rate was for guest. leaving the hotel they said we would have to pay the hourly parking rates since there were no hotel rates.
Stayed 1 night in Oct 2019
Response from Karin - Guest Relations on Mar 28, 2020
Dear Stephen, I wanted to thank you for your comment concerning your stay with us. Make sure that, on February, your feedback was sent to our Food & Beverage Manager & Front desk Manager concerning service at the bar and the parking. Let me give you apologies for the feeling of service missing. We sincerely hope that we will welcome you again to give us the opportunty to show you how service is important for us. Take care for you and your family during this difficult time of Covid19. Best regards.

2/10 Terrible

Hatem

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
very bad receptionist and worst checkin experience
The worst hotel check in I have ever had! The receptionist staff Dong was the rudest person I have ever meet, the moment we reached from a long drive where we were exhausted we had to wait for him more than 10 minutes while he was on his phone to answer a small question! Just needed to know where to park my car , and when I tried to talk to him he asked next to stop rudely by his hand which got me out of my temper, but still he continued to be rude and careless as if he own the hotel, not sure how would crown plaza have such people in front office it’s a big shame as he spoiled my first day in Lyon
Stayed 2 nights in Dec 2019

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Olivier Schirvel - Revenue Manager on Dec 10, 2019
Dear Guest, First of all, I want to thank you for your feedback. It helps future guests to project themselves into the hotel through your experience! Make sure, I have shared your feedback with our team. We cannot wait to welcoming you again. Warm Regards.

10/10 Excellent

Abdulaziz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Olivier Schirvel - Revenue Manager on Dec 10, 2019
Dear Guest, First of all, I want to thank you for your feedback. It helps future guests to project themselves into the hotel through your experience! Make sure, I have shared your feedback with our team. We cannot wait to welcoming you again. Warm Regards.

8/10 Good

Ingrid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Olivier Schirvel - Revenue Manager on Dec 10, 2019
Dear Guest, First of all, I want to thank you for your feedback. It helps future guests to project themselves into the hotel through your experience! Make sure, I have shared your feedback with our team. We cannot wait to welcoming you again. Warm Regards.

8/10 Good

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we arrived at 2 pm but the bar was closed already and no possibility to get a light lunch we are vegetarian.
Stayed 1 night in Oct 2019
Response from Olivier Schirvel - Revenue Manager on Dec 10, 2019
Dear Guest, Thank you for the time spent to write a feedback concerning your experience with us. What a pleasure to read your satisfaction with our staff and the room. As regards our bar, it s opened from 10.30 am to 11.30 pm. Our bar menu is available from 02.00 pm with a large choice of snacking, boards, homemade dishes – for example, actually we propose vegetarians options as market soup, cumin courgettes mousse, vegetable curry with potatoes puree, fruit salads. Our room service is also available all day long with vegetarians options. I hope to welcome you soon in our hotel ; make sure I wrote a note in your profile to discuss with you about our differents menu during your next stay. Regards

4/10 Poor

Kochdrei

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is far away from all the restaurants and town areas. We had to walk 30 mins just to get food. The staff was not helpful with restaurant recommendations, a bit cold. When they found that we reviewed the room as outdated they stopped us in the lobby and said they would love to make us happy and upgrade us into another room and we almost took them up on it but then we discovered they would do so but by charging us more for the upgrade so kind of pointless. Breakfast was really good however.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the rooms were super comfortable and spacious. Lots of small details that make the stay way more comfortable.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived very late (0220 AM) - staff were very helpful and the room was excellent considering my short stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Jakawana, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Laura

Liked: Staff & service, room comfort
Below average
Beautiful views from this hotel of the river. However our room seemed like it needed extra cleaning and it was a decent walk from the parking garage to the hotel. Our room smelled like stale water damage. Front desk staff were very nice and helpful!
Stayed 1 night in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza Lyon. Both thumbs up!!!
Everything was wonderful. The reception team was helpful and so lovely to work with
Stayed 1 night in May 2019

10/10 Excellent

Shelton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Bathroom was very clean and new.
Stayed 3 nights in May 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Karin - Relations Client on May 7, 2019
Cher Thomas, Merci d'avoir choisi l'hôtel Crowne Plaza de Lyon pour votre escapade lyonnaise. Merci également pour l'excellente note dont vous nous gratifiés. Nous attendons impatiemment de vous revoir. Bien à vous.

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Karin - Relations Client on May 3, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience parmi nous et de nous avoir choisi pour votre séjour Lyonnais. Dans l'attente du plaisir de votre prochaine venue. Bien à vous

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Karin - Relations Client on Mar 8, 2019
Bonjour Julie, Il semble que votre séjour s'est déroulé selon vos attentes. Merci d'avoir pris le temps de noter votre experience parmi nous. Nous attendons impatiemment de vous revoir. Bien à vous.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Karin - Relations Client on Jan 2, 2019
Dear Guest, Thank you for choosing the Hotel Crowne Plaza Lyon for your Stay. We look forward to your next visit. Warm Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Congress centre
Staff helpful and friendly. Room and bed comfortable. Not soundproof but okay. Easy to use climate control. Free bottled water. Good light in bathroom and magnifying mirror appreciated. Nice shower, towels, toiletries. Right by park. Buses to city easy and efficient once sussed out the routes. Also walked to town some days. Enjoyed my stay.
Stayed 7 nights in Aug 2018
Response from Julie - Sales manager on Aug 23, 2018
Dear guest, Thank you for sharing your experience with us. Our aim is to provide the highest customer satisfaction, so thanks you for taking the time to review our hotel. I am very glad that your stay with us went well. I will not forget to share your lovely review with our team. On behalf of all the staff, I would like to thank you for trusting us and I hope to have the pleasure of welcoming you again very soon! Regards

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Best stay I ever had.
Stayed 1 night in Aug 2018
Response from Julie - Sales manager on Aug 21, 2018
Dear guest, Thank you for the time spent to give your feedback about our Hotel. . Thank you for choosing the Crowne Plaza Lyon! Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parklife
Excellent hotel in a fantastic location across from an amazing park.
Stayed 4 nights in Jul 2018
Response from Julie - Sales manager on Aug 21, 2018
Dear Guest, We are so happy to read your "parklife" experience. We are glad to know you had a pleasant stay with us. We remain at your disposal to orgnanize your next visit for business or leaisure stay Thanks again for choosing ou hotel ! Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Julie - Sales manager on Jul 17, 2018
Dear guest, Thank you for the time spent to give your feedback about our Hotel. Our best reward is to read that you enjoyed staying with us. Thank you for choosing the Crowne Plaza Lyon! Warm Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Central, quiet, comfortable. No free oarking us a bit if a oain, but car park next doir, abd a socuak rate uf car there fir 24 hrs.
Stayed 2 nights in Jun 2018
Response from Julie - Sales manager on Jul 17, 2018
Dear Guest, What a pleasure to read your feedback ! I understand that you had a pleasant stay with us. That what we care about the most. We are now looking for your next visit, maybe for leisure, for a walk in the Tète d’Or Park or along the Rhône river, or to deserve a drink on our terrace at the lounge bar after a visit of the old town. Thank you for choosing us! Warm regards

6/10 Okay

C J

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018
Response from Julie - Sales manager on Jul 19, 2018
Dear guest, Thank you for the time spent to give your feedback about our Hotel. I will be pleased to discuss with you about our stay with us and to make personnaly your next booking. Warm Regards.

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Lyon
Friendly staff from reception to room service. Bright, large and welcoming room. Breakfast was nice, made of continental and English breakfast. Greatly located, close to a huge park “Parc de la tête d’or”. I didn’t have the opportunity to go for a run unlike my colleague but I paid a visit to their 24/7 fitness room. Somewhat basic but with the necessary accessories.
Stayed 1 night in May 2018
Response from Julie - Sales manager on Jul 17, 2018
Dear Guest, I want to thank you for your feedback. You mentioned the friendliness of our staff and I shared your comment with all our team. True Hospitality is the focus of our daily work. If you felt welcomed, relaxed and enjoyed your stay it means a lot to us. We can’t wait to see you again! Warm Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally helpful staff. Location is quiet and comfortable with some restaurant options within walking distance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Second visit at the Crowne Hotel, and once again we had an amazing time, the staff was very professional and friendly, the room comfortable and the view very pretty. We will certainly come back.
Stayed 1 night in Jan 2018