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Reviews of Hôtel Le Pavillon

5 out of 5
Hôtel Le Pavillon
3 Avenue Du Casino, Charbonnieres-les-Bains, Rhone

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 186 reviews" "
Rating 8 - Good. 26 out of 186 reviews" "
Rating 6 - Okay. 9 out of 186 reviews" "
Rating 4 - Poor. 4 out of 186 reviews" "
Rating 2 - Terrible. 4 out of 186 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Great staff especially Nadir
Brilliant staff at reception, breakfast and the lady that brings the chocolate to me every day. She has a wonderful smile
Stayed 3 nights in Nov 2023
Response from N Boyd on Dec 11, 2023
Dear Guest,Many thanks on behalf of the Team! We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Love this hotel. Friendly front desk staff and super big and comfortable room with all the amenities we needed. It you need to have a car cos it’s about 30min drive to Lyon.
Stayed 2 nights in Oct 2023
Response from N Boyd on Oct 30, 2023
Many thanks for your feedback. We are delighted that you enjoyed your stay with us.Best regards

10/10 Excellent

Jon

Stayed 1 night in Jul 2023

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Large high end rooms. Excellent service. Reasonably close to Lyon (though a car is necessary). Highly recommended.
Stayed 1 night in Jul 2023

10/10 Excellent

ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms and bathrooms and very comfortable bed. Clean. Very friendly and helpful staff. Nice spa facilities.
Stayed 2 nights in Oct 2021
Response from Nelly on Oct 18, 2021
Dear customers, Thank you for leaving this nice comment! All the team of the Pavilion hopes to see you again for a delightful stay. Yours sincerely,

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The service was appalling.
Stayed 1 night in Oct 2021
Response from Nelly on Oct 5, 2021
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay with us did not live up to your expectations. The lack of consideration that you describe is certainly not part of the habits of our House. Indeed, the customer is at the heart of our attention and we are sorry that you did not feel this way. We value your feedback and will follow up on it to further improve the quality of our services. We hope to see you again for a better feeling, Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful room and in very charming setting
Stayed 1 night in Jun 2021
Response from Nelly on Jul 19, 2021
Dear clients, Thank you very much for this great feedback. We hope that you come back soon in our House.

8/10 Good

Sebastien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Nelly on Jul 19, 2021
Bonjour Sébastien, Nous vous remercions d'avoir choisi notre Maison pour votre séjour et nous espérons vous accueillir de nouveau prochainement. Sincèrement

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and can be better
It was an overnight stay on our way to Nice. The room is very big with a terrace, the front desk speaks very good English and is very helpful with questions. It was end of November so the place is quiet too, and we had a great rest. Initially I was concerned about any noise issue with the Casino next door, and it turned out to be fine since these are two separate buildings. A few details can be improved considering this is a 5-star hotel: bathroom/toilet could be more clean, one of the double sink did not drain. Overall we had a great stay and would come back again.
Stayed 1 night in Nov 2019
Response from Reception Desk on Dec 9, 2019
Dear Madam, Sir, Thank you so much for your feed-back. We really appreciate !

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel - our room was huge and had a nice balcony. The bathroom is well equipped and had a jacuzzi bath, which my daughter particularly loved. The staff are very friendly and go out of their way to be helpful. The grounds are beautiful - they connect to a forest.
Stayed 1 night in Aug 2019
Response from Reception Desk on Sep 2, 2019
Dear Madam, Sir, Thank you so much for your feed-back. We really appreciate !

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and the staff was friendly. Hotel is clean and decorated nicely. The 5 star restaurant was completely booked so we didn’t get to try it. Both restaurants are in the casino - don’t leave your passport in the room, they won’t let you in without it. The spa was less exciting than advertised, but the treatment we got was really good.
Stayed 1 night in Jul 2019
Response from Reception Desk on Jul 13, 2019
Dear Sir, Thank you for your feed back. Do not hesitate to book in advance our gastronomic restaurant 1* La Rotonde for your next stay. Our room service stay at your entirely disposal for lunch and diner. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019
Response from Reception Desk on Jul 12, 2019
Dear Madam, Sir, Thank you for you feed back, we really appreciate. Kind regards

6/10 Okay

Shirley, Thousand Oaks

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
See above. Also, we could not get into the restaurant for dinning so we drove back to Lyon.
Stayed 1 night in Jul 2019
Response from Reception Desk on Jul 9, 2019
Dear Madam, Thank you for your feed back. Do not hesitate to book in advance our gastronomic restaurant 1* La Rotonde for your next stay. Our room service stay at your entirely disposal for lunch and diner. Kind regards

10/10 Excellent

SandyandSteven, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking into this property was a Regal experience! From the moment you entered the hotel, you were treated like royalty! The grounds are spectacular, our room, 22, was enormous, with a private balcony and an automatic awning. We would especially like to thank Julia, Leo, Jared, Nelly, and Denise for taking such good care of us. It was so difficult to check out; we wanted to extend our stay to forever. We would especially like to thank Julie, Denise, Nellie, Jared, and Leo for all their attentiveness and courtesy. We look forward to seeing you again!!
Stayed 2 nights in Jul 2019
Response from Reception Desk on Jul 9, 2019
Dear Madam, Sir, Thank you so much for your feed back !

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Reception Desk on Jul 5, 2019
Thank you for your feed back !

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Nelly on Jun 3, 2019
Many thanks for your review, kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Nelly on May 23, 2019
Un grand merci

10/10 Excellent

Eytan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 2 nights in Apr 2019
Response from Reception Desk on Apr 29, 2019
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Amalia - Head Receptionnist on Jan 31, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Amalia - Head Receptionnist on Jan 31, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

H, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location in a lovely village Staff couldn't have been more welcoming and helpful. To our surprisse we were upgraded to a stunning suite with hammam and a most spacious room.
Stayed 3 nights in Sep 2018
Response from Nelly on Oct 23, 2018
Dear H, Many thanks for your feedback, I am delighted to read that you enjoyed your stay with us. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
We had a lovely stay! The grounds, the room and the staff were just perfect!
Stayed 1 night in May 2018
Response from Nelly on Jun 12, 2018
Great to hear you enjoyed your stay with us! Many thanks fror taking the time to share your feedack. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel! We had such a great experience - the room, the service, the spa - all of it was amazing. I can't recommend this hotel enough, we hope to be back!
Stayed 2 nights in May 2018
Response from Nelly on Jun 12, 2018
Dear guest, We are looking forward to welcoming you back very soon! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly, excellent room! I'll definitely return to this hotel a next time If I'm travel to Lyon
Stayed 1 night in Nov 2017
Response from Nelly on Dec 31, 2017
Dear guest, Our sincere apologies about the very late reply, we somehow misplaced your review. We are delighted that your enjoyed your stay with us and are looking forward to welcoming you again in the new year. Kind regards

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Room!
This was the best room we've stayed in EVER! It was beautiful, spacious and welcoming and had a lovely balcony with a view. The bathroom was AMAZING -- huge, double sinks, big soaker tub and HUGE shower/sauna with all the accoutrements you'd expect. The front desk attendant was friendly, knowledgable and very helpful. We wish we hadn't had another hotel booked for the next day or our road trip as we'd have LOVED to stay here another night instead. There were additional spa facilities but because we were only there one evening and left the next day, we didn't have time to check them out.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

D, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Beautiful facility, beautiful rooms, beautiful spa

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but let down by service
Overall great, but: room service breakfast arrived 30 mins late and was poor. Not what you'd expect from a 1 star kitchen! Still the room was great.

10/10 Excellent

Nicole, Ferney-Voltaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, beautiful hotel
We had such an enjoyable stay here! The hotel was quiet even though it is located just 200 meters from the casino. The room was beautiful, just as advertised. We were too late to receive breakfast in the restaurant on Sunday morning, but were quickly given a seat in the lobby and were able to enjoy a perfect breakfast. Though it was a 30 minute drive outside of Lyon (which is where we spent our weekend), it was worth the drive.

10/10 Excellent

Mei Fan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It was a bit difficult to locate the hotel ，，even with the help of GPS But it is worth to find it as the hotel was impeccable The staff was very pleasant and helping It was a very pleasant stay and we shall go back

8/10 Good

siwelku, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem to escape from the busy world
Lovely surrounding and the room is very spacious. The nearby local village offers all the daily necessities and driving further 10 minutes, you got other choices of restaurants and shops in Tassin. Very helpful and friendly staff. We stayed four nights and use the free Park and Ride going into Lyon, very convenient but got to be early as this is a popular choice for most drivers. You can also use the local train just next to the hotel going into Lyon centre for exchanging to the Metro.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It is difficult to rate the neighborhood. If you want to be in the city, it would be a -; if you like to be in a nature surroundings, it is a +++++. The rooms are gorgeous; the restaurant is worth the splurge. The only thing that we did not like is that the breakfast is expensive and there is little variety offered. We would certainly go back to the hotel, but would take breakfast somewhere else.

10/10 Excellent

Greatshoes, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel...exceeded our expectations
This was the last of several places we stayed in during a two-week tour of France, and we loved it. The rooms were a great size, well-appointed and comfortable. The setting is lovely, and the front-desk staff were very helpful. The location is in the "suburbs" of Lyon, and given that it was the tail end of a long trip, we weren't sure we wanted to deal with the hassle of going into the city. However, there's a train stop literally in the back yard of the hotel, and it couldn't have been easier to get into the old town, no car or cab necessary. Lyon is beautiful, so we were glad we made the effort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel in the woods
Had a wonderful stay at this hotel, rooms were spacious, staff friendly, and very accessible to old Lyon by train. Dining options were minimal however, and many restaurants in the area were closed through the week.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
We arrived very late after driving from Spain. The front desk attendant went out of her way to make us welcome.The property itself is in a small town only a few kilometers from Lyon. The grounds are lovely, rooms were extremely comfortable and well appointed. The only negative was the absence of certain bathroom amenities(which probably would have been remedied if we had arrived earlier). All in all an excellent property.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Igor, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pavillon De La Rotonde
Excellent hotel.

10/10 Excellent

Rhian, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Hotel
Huge luxurious rooms, beautiful spa and lovely food

10/10 Excellent

Mark, Melbourne ,Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After 20 years of international travel this is the Everest of Hotels
Travelling with my wife and 2 young children is a challenge. From the moment we opened the door to our 75 square metre room with 2 individual,high quality camp beds for the girls to the presentation of the room service meals to the amazing service,food quality and ambience of our meal in the 2 Michelin Star restaurant our expectations continued to be exceeded. The 2 Star standard exudes throughout. When was the last time the chef the restaurant is named after enquired after your satifaction with your breakfast service? If style,understated elegance and quality of presentation is something you will enjoy stay here at least once. We booked for 2 days. I am writing this on day 4.

10/10 Excellent

Allison

Stayed 1 night in Jan 2024

8/10 Good

Alban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe établissement
Superbe chambre spacieuse et luxueuse. Très bonne literie. Endroit et cadre idyllique. Accès au spa et piscine très facile Bémol : petit déjeuner 30€, en deçà de ce qu'on peut attendre pour un tel prix.
Stayed 1 night in Oct 2023
Response from La Direction on Nov 27, 2023
Cher client,Merci d'avoir pris le temps de partager vos retours. Bien cordialement

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Tres bon hotel. Personnel sympa
Stayed 1 night in Oct 2023
Response from N Boyd on Oct 30, 2023
Cher client,Nos équipes sont ravies de lire votre satisfaction. Bien cordialement

10/10 Excellent

Alice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Incroyable, du service à la chambre !
Stayed 1 night in Oct 2023
Response from N Boyd on Oct 30, 2023
Quel plaisir de vous lire. Un grand merci pour ce score parfait!

10/10 Excellent

Sabila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from N Boyd on Oct 30, 2023
Merci!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
On a adoré notre séjour qu'on a trouvé trop court du coup ! Les chambres sont très spacieuses et confortables et le service est top. Le petit-déjeuner n'est pas donné mais les produits sont très frais et de qualité.
Stayed 1 night in Oct 2023
Response from N Boyd on Oct 30, 2023
Chère cliente,Merci d'avoir choisi notre Maison!

6/10 Okay

Domenico

Steuern: EUR 30.30 Lokale Tourismusabgabe: EUR 6.60 mussten doppelt bezahlt werden: 1 Mal bei Ebookers / 1 Mal im Hotel
Stayed 1 night in Aug 2023

6/10 Okay

Deniz

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Das Personal war sehr nett und hilfsbereit. Leider wurde das Restaurant gerade renoviert. Die Aussenterrasse war trotz herrlichem Sommerwetter geschlossen. Große Baustelle am Nachbargrundstück. Hier wird das Casino renoviert. Das Zimmer war überdurchschnittlich groß.
Stayed 1 night in Jul 2023

10/10 Excellent

Laure

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente
O Hotel é excelente, quarto grande e confortavel, atendimento muito bom, em especial a Nagir, muito atencioso.
Stayed 2 nights in Jun 2023