“Excellent Hotel”

Modern, clean, comfortable, great location, very friendly and helpful staff. We did not eat at the hotel and thus cannot comment on its restaurant.

“Great for Karnaval”

This was an incredibly great stay!

“Breakfast needs to be included!”

Nice hotel, wonderful view of river and city scape.

“Excellent hotel”

A really positive experience. Staff were polite, hotel lobby was large a clean. I got an upgrade and had a wonderful view of the river. Room was very large, Bed comfortable, bathroom immaculate. Large flat screen TV rotates 360 degrees so it can be viewed wherever you are in the room. The only slight faults were the cost of the internet and the poor choice on the menu. There are plenty of restaurants in the vicinity so it wasn't really an issue.

“Location, view and helpful staff”

maastricht is a delight to visit and the Crowne Plaza is a great hotel to enjoy. The location across the river in the Wyck area is delightful. Get a room with the river and town view. Great shopping and wonderful restaurants just blcks from the hotel. staff was wonderful. I got a severe migraine during my stay and the staff helped my husband to direct him to get medication from the hospital along with some extra time at check out to allow the medicine to work before checking out. You remember a place when everything goes quite well, but you are grateful for the ones that take care of you when things aren't totally 100%. Comfortable rooms and very convenient to the train station. Only a few blocks walk from the train.

“Good hotel for value of the money”

Recommended

“Great location, clean hotel”

We were traveling with an infant and the hotel staff were very gracious in accommodating our requests (baby bed, etc.). Everything was clean and functional. The age of the property was apparent — some things had a bit of a worn-out look to them — but not in any way that affected our stay or gave us concern about cleanliness. Our river view room on the 2nd floor was relatively quiet. There was some noise from passing boats but that is to be expected. We were concerned about reports from other guests that noise from the bar could be a problem, however during our stay we never heard anything. I visited the bar at around midnight on Friday and it only had a handful of older couples quietly sipping glasses of wine, so perhaps it's only a problem when boisterous groups happen to be staying in the hotel. It is definitely not the sort of bar any local resident would ever visit — it has a strong hotel bar feel. The location was very convenient; easy to make it on foot from the train station with light luggage and a stroller; a large supermarket around the corner; two pedestrian bridges to the historic old town within a few minutes' walk.

“Not impressed”

I had booked and paid in advance for a 4 night stay at the Crowne Plaza in Maastricht. When I arrived at the hotel I was told by the receptionist that I could only stay for 3 nights as a company had booked out the entire hotel for the 4th night. She showed me another hotel on a small map and told me that I would have to move there for the 4th night of my stay. I was not happy about this but she told me that I didnt have a choice. The Crowne Plaza Maastricht is in a good location but I felt that my room, and especially the bathroom was a little shabby compared to other 4 star hotels I have stayed in. On the morning following the 3rd night of my stay at the Crowne Plaza I asked the reception what time I should leave my room. I was told that I would have to be out by 12.00pm. I asked if the room at the other hotel would be ready. The receptionist said she would ring them to find out. She told me that the room in the other hotel would be ready for my arrival. I decided to pack up and go the other hotel but when I arrived there they told me that they had no notification of my stay. The problem was eventually dealt with by the second hotel where the reception staff could not have been friendlier. I am going to be returning to Maastricht a few times over the next year but needless to say will not book a room at the Crowne Plaza. How do I know that they will not double book my room out again?