“Overall very happy”

Overall excellent hotel. Its new so staff are bit confused during checkin at times which is annoying but normal for new hotels Interior is superb, great room design and overall great hotel. Pools and casino layout overall nice.

“Good hardware hotel less then software.”

Good hardware hotel, but they needed more upgrade for software and contents. I have stated so many hotels(Lisboa, Wynn, Crown, Hyatt, Four Seasons, Venetian....) in Macau before. Conrad is brand new hotel in Macau recently. So hardware is well done. But many staffs not control computer system well. They are looked not enough job trained compare with the other major hotels in Macau. It was too late to check in and out at this hotel, and I have to explain for about my booking condition each times. They have to upgrade for their internal system and mind-set of all staffs. Shopping center still not open entire.