Ratings based on 882 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton alberta canada

Excellent

Posted Apr 22, 2015
Pros: location
Cons: lower prices
Location: dai sam ba and souvenir area
love the fact hotel uses l'occitane as their product as i use that personally
Comment from Hotel Management
Apr 23, 2015 by Kathlene Marin, Hotel Management
Dear lisasa, Thank you for your comments. I am pleased that you liked the L'occitane amenities in the room, many of our guests do as well. We look forward to having you again as our guest in the future. Best regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom HONG KONG

整體不錯

Posted Apr 10, 2015
Pros: L品牌洗浴系列;自助早餐
Cons: 洗手間大門要用力推才可關上,小酒吧下的櫃門、衣櫃門有輕微下墮。
Location: 大三巴
我們曾入住曼谷Sofitel酒店,覺得他們管理不俗,今次來到澳門也選擇了Sofitel,而且由酒店步行到大三巴只須十多分鐘。進入宏偉的大堂即時嗅到一股應是L品牌的香氣,登記入住時非常順利,Expedia也記一功,大堂服務員也主動有禮。我預訂了河景房,當然是河景房了。進入房間,所有物品齊備,而且還有L品牌洗浴系列。唯一不足是房內的門欠缺維修,洗手間大門要用力推才可關上,小酒吧下的櫃門、衣櫃門有輕微下墮,不能正確關上。第二天,當然是品嘗他們的自助早餐,款式較其他酒店豐富,意外的是,12歲以下是免費的。很遺憾我行程傖倅,未能使用酒店設施,希望下次有空再入住此酒店。
Comment from Hotel Management
Apr 23, 2015 by Kathlene Marin, Hotel Management
Dear KY, Thank you for your comments. I am glad that your overall experience was pleasant and that you enjoyed the L'occitane bath amenities in the room. I am sorry for the inconvenience you experience regarding the maintenance of the room facilities. I have shared your comments with the Housekeeping team and reminded them to be more attentive to such details. I truly hope that we will have another opportunity to serve you again in the future. Best regards, Kathlene Marin Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location,excellent sound proof.

Posted Mar 31, 2015
I have been located at 16th floor. Nice city view facing many spotlight colorful tall bulding like i am watching firework! Good location and walking distance, which very convenient to us. This room was the most excellent sound proofing i ever stay! Can't hear sound of next door or corridor! Card access system are powerful. Smooth access doesn't have any problem occur. super clean room with twice room service per night my age3 little boy love the room very much. The curtain control features are amazing. room clean comfy bed also comfy location good. me and my mom and together my little boy very happy the stay.
Comment from Hotel Management
Apr 13, 2015 by Kathlene Marin, Hotel Management
Dear chris chong, Thank you so much for taking the time to write such great things about our hotel and service here at Sofitel Macau. We are truly happy to hear that you enjoyed our amenities and had comfortable stay with us. We hope to see you again on your next trip to Macau. Best regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Packagae

Posted Mar 17, 2015
A high class hotel. Only set back is it is set back from main Casino strip. Good views over Harbour.
Comment from Hotel Management
Apr 13, 2015 by Kathlene Marin, Hotel Management
Dear Valued Guest, Thank you for your comments. Our location is second to none. We are just close enough to the local attractions in the old Macau but a few blocks from the hustle and bustle to give our guests some relaxation. Nevertheless, we do hope that we will have the opportunity to serve you again in the future. Best regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2015
Pros: 部屋が清潔できれいでした。
Cons: 夕方のレセプションが、中国本土からのお客さんで混みすぎており、チェックインするのに30分くらいかかりました。
Location: マカオ市内からは少しだけ外れているので、カジノだけに興味がある方には向いていないと思いました。 世界遺産等も含めて観光を楽しみたい方にはよいと思います。
マカオ市内からは少しだけ外れているので、カジノだけに興味がある方には向いていないと思いました。 世界遺産等も含めて観光を楽しみたい方にはよいと思います。
Comment from Hotel Management
Apr 13, 2015 by Kathlene Marin, Hotel Management
Dear Valued Guest, Thank you for your 4-star rating. We are just close enough to the local attractions but a few blocks from the hustle and bustle to give our guests some relaxation. However, I agree if you are looking for big casinos, Sofitel Macau is not among the top options. Best regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong kong

Have a sea view room

Posted Feb 27, 2015
Better to have the sea view room, the city view is no good than a 3-star hotel. The staff in the lobby are very friendly, but the lobby is always crowded with visitors, especially visitors from China.
Comment from Hotel Management
Mar 12, 2015 by Kathlene Marin, Hotel Management
Dear Adrian, Thank you for your comments. The sea view rooms indeed provide a great view to the Pearl River overlooking the mountains at Zhuhai. On the other hand, the city view is recommended for a more exotic view of the city especially at night when all the glitzy lights illuminate Macau. We hope to see you again. Best regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Vary good place to stay

Posted Feb 26, 2015
Pros: It is remote and away from the casino action, but that;s the way I like it. Smack in the middle of the old town
Cons: Take care of the room renovations better
This is the second time staying at the Sofitel. the staff was excellent as usual. Service with a smile always. However I was a little disappointed with the room. It was the same type of room as the first time I stayed, only a different floor (and Inner Harbor view). The first time I stayed there, there was a nice glass partition/window (wall sized, separating the bathtub room and the sleeping section, this partition had blinds which could be drawn for privacy. This 2nd time around however, this 2nd room did not have that window partition and instead had been filled in with a wallpapered wall with the wallpaper seam starting to split up - a poor repair/reno job.
Comment from Hotel Management
Mar 12, 2015 by Kathlene Marin, Hotel Management
Dear Valued Guest, Thank you for sharing your comments. I am pleased to see that your experience with our Ambassadors remained consistent with your previous stay with us. I am sorry to note your disappointment with the room allocated to you this time. From your description, it seems that your room on your first stay was on the Club Floor hence the difference. This year, we have planned to conduct a soft refurbishment of some rooms and we will look into your comments on the wallpaper installation. Thank you again for your comments and we hope that on your next visit we will not disappoint. Best regards, Kathlene Marin Guest Experience Manager
2 out of 5
Recommended
for Couples
by A verified traveler

期待はずれでした。

Posted Jan 28, 2015 on Hotels.com
初めてのマカオ訪問でしたが、とにかく中国人観光客が多くて騒がしかったです。 フロント、コンシェルジュ、ベルボーイ、とりあえずは英語を話せますが、 スタッフ同士の私語が多く、感じ悪かったです。 コンシェルジュで尋ねようと前に立っていても、キーボードに向かって作業を続けてこちらに視線も向けないという態度で、不愉快でした。 SPAもクチコミでは評判が良かったので試してみましたが、メニューの説明をする前に強引にコースを決めつけてくるような説明でした。 室内の清掃はきちんとなされていましたが、窓ガラスが無残にも汚れていたのが残念でした。
Comment from Hotel Management
Apr 23, 2015 by Kathlene Marin, Hotel Management
Dear valued guest, Thank you for taking the time to tell us about your experience at the Sofitel Macau at Ponte 16. The team and I were truly sorry to read that your experience did not reflect the high quality of service that we usually provide to our guests and for this we offer our most sincere apologies. Your comments were a true exception to our normal practices and we have taken the appropriate measures to address your feedback with the teams involved. I would like to reassure you that all our efforts are concentrated in preventing future occurrences. We truly hope that you would be able to give us another chance at providing you with the usual warm hospitality Sofitel Macau is known for and regain the confidence you have given us in the first place. Thank you again for your constructive comments. Yours sincerely, Kathlene Marin Guest Experience Manager
5 out of 5
Recommended
for Getaway With Friends
by Ka Chunfrom 香港

提早Check=in時間

Posted Jan 27, 2015 on Hotels.com
各方面都很好,只是Check In時間比較晏...而且Check-out時間亦比人早。
Comment from Hotel Management
Apr 4, 2015 by Kathlene Marin, Hotel Management
Dear Ka Chun, Thank you for your 5-star rating. I am glad that your experience was overall good. I understand your sentiments with regard to the check-in and check-out time. However please allow me to mention that this is a common practice among many hotels. Nonetheless, I hope we will have the opportunity to welcome you back on your next visit to Macau. Best regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
by Jacob LEEfrom Seoul

편안한 쉼을 원한다면 강추but 교통 별로임

Posted Jan 26, 2015 on Hotels.com
솔직히 쉼만 평안함만 본다면 5점중에 5점이다. 모든 어메니티가 록시땅에 친절한 서비스까지 너무 만족한다. 다만 교통편이 나쁘다. 코타이 스트립 호텔들 대비 셔틀수가 매우적다. (적은정도가 아니라 페리터미날 셔틀만 있다..그것도 밤11시 마감) 세나두 광장까지는 걸어서 10분정도 괜찮지만 나머지는 솔직히 힘들다. 택시타도 괜찮다면 적극적으로 고려하시고 아니라면 코타이로 잡길~ 호텔은 정말 안락하다~