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Reviews of Grand Coloane Resort

4.5 out of 5
Grand Coloane Resort
1918 Estrada De Hac Sa, Coloane

Reviews

8.4

Very Good

Rating 10 - Excellent. 369 out of 1000 reviews" "
Rating 8 - Good. 489 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachael

Traveled with group
Liked: Amenities
The Grand Coloane is a great place to get away for a different e-work environment or family vacation. I highly recommend staying ocean side. Sitting on the balcony at night or early morning is quite relaxing. The staff are very helpful and kind.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us. I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral Manager

6/10 Okay

Ivan

Traveled with family and small children
Good for children and young teens due to swimming pool, but no life guards.. Short of staff. Nature around the area is very good, beach and hiking.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us. I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral Manager

8/10 Good

Po Chu Monique

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and refreshing surroundings. Room designs are spacious and comfortable. Hotel facilities are clean and relaxing.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us. I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral Manager

10/10 Excellent

Yamima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite spacious, friendly staffs 11/10 would stay there again
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us. I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral Manager

8/10 Good

Po Chu Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and design of the hotel is clean, relaxing and beautiful. Staff service is excellent. But transportation to downtown should improve. e.g. hotel shuttle bus service should be available on weekdays as well.
Stayed 1 night in Jan 2024
Response from Grand Coloane Resort on Feb 1, 2024
Dear Valued Guest, Thank you very much for giving us your feedback of your stay in Grand Coloane Resort. We’re glad to know that you have an enjoyable stay with us. We will keep improving our service and looking forward to having you back in the future. Christian Buggelsheim General Manager Grand Coloane Resort

6/10 Okay

Evan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staffs were great. The facilities were great. The building was a bit run down. The hotel may or may not worth the 5 stars. One big problem is transportation as the Taxi in Macau is basically mafia operated with no Uber or Grab or Ola or Didi or Gocar. Several times we had to rely on public bus.
Response from Christian Buggelsheim on Jan 11, 2024
Dear Valued Guest, Thank you very much for giving us your feedback of your stay in Grand Coloane Resort. We’re glad to know that you have an enjoyable stay with us. We will keep improving our service and looking forward to having you back in the future. Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Gantsolmon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy place
Response from General Manager on Feb 17, 2024
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us. I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral Manager

10/10 Excellent

richard, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with super friendly staff.
Stayed 2 nights in Nov 2023
Response from Christian Buggelsheim on Nov 14, 2023
Dear Valued Guest, Thank you very much for giving us your feedback of your stay in Grand Coloane Resort. We’re glad to know that you have an enjoyable stay with us. We will keep improving our service and looking forward to having you back in the future.

8/10 Good

KWOK WAI

Stayed 2 nights in Nov 2023
Response from General Manager on Jan 17, 2024
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us. I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral ManagerGrand Coloane Resort

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a spacious hotel in a location that you can see a different side of Macau. Love the beach and sea view from the hotel room. The swimming pool area also nice and kids friendly environment. The only down point is that it is not at a very convenient location that you might have difficulties for getting a taxi during peak hour if you have missed the shuttle bus or buses outside the hotel (they all runs in every 30 minutes). Also, it would be nice if they had a convenient shop inside the hotel. As if customers need some daily necessity or snacks, they would have to bring themselves or travel back to the main city center to get them.
Stayed 2 nights in Nov 2023
Response from General Manager Grand Coloane Resort on Nov 14, 2023
Dear guest, Thank you very much for sharing your stay experience with us. I am sorry to learn that you had a less satisfactory experience. My team and I will review the comments that you have shared with us and will strive hard to improve our quality of service. We look forward to welcoming you back with us in the coming future. Best regards,

8/10 Good

nah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent
Billy, Director of Rooms, helped us assure all details in place, as we traveled with baby and had many requests. Then, the F&B room service and pool staff was excellent too. Very accommodating and beautiful setup for birthday. We stayed at this property ALWAYS when in Macau, before called Westin, now changed name. We would continue staying there.
Stayed 4 nights in Sep 2023
Response from Christian Buggelsheim General Manager on Oct 17, 2023
Dear Guest, Thank you for taking the time to reply the survey about your recent stay. I am delighted to learn that you have overall enjoyed your stay with us and especially service provided by Billy. My team and I most sincerely hope to welcome you back in the coming future. Warmest Regards,Christian BuggelsheimGeneral ManagerGrand Coloane Resort

10/10 Excellent

Aftab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christian Buggelsheim on Sep 25, 2023
Dear Valued Guest, Thank you very much for giving us your feedback of your stay in Grand Coloane Resort. We’re glad to know that you have an enjoyable stay with us. We will keep improving our service and looking forward to having you back in the future. Christian Buggelsheim General Manager Grand Coloane Resort

6/10 Okay

hyun

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staffs were very nice. The condition of hotel was a bit old and smelly. The location of hotel was not good as we thought because it was hard to get a taxi to go outside.
Stayed 3 nights in Aug 2023
Response from Grand Coloane Resort on Aug 16, 2023
Dear hyun, Thank you for taking the time to reply the survey about your recent stay. We are delighted to learn that you have enjoyed your stay with our service. We have taken note of your feedback in regards on transportation and we will do our utmost in order to improve our services as your satisfaction is our priority. We most sincerely hope to welcome you back in the coming future. Warmest Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Samson

Stayed 2 nights in Aug 2023
Response from Christian Buggelsheim on Sep 25, 2023
Dear Valued Guest, Thank you very much for giving us your feedback of your stay in Grand Coloane Resort. We’re glad to know that you have an enjoyable stay with us. We will keep improving our service and looking forward to having you back in the future.

10/10 Excellent

Salina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the area was very good But it was lil bit inconvenient for the transportation at late night
Stayed 1 night in Jun 2023
Response from Grand Coloane Resort on Jul 30, 2023
Dear Salina, Thank you for taking the time to share your feedback about your recent stay. We are delighted to know you enjoyed your stay with us. We have taken note of your feedback in regards on transportation. We will do our utmost in order to improve our services as your satisfaction is our priority. We look forward to welcoming you back with us in the coming future. Warmest Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Yat Ming David

Stayed 1 night in May 2023
Response from 金沛 總經理 鷺環海天度假酒店 on Jul 21, 2023
尊敬的賓客，非常感謝您選擇入住鷺環海天度假酒店。我們很高興您對整個入住體驗基本感到滿意，我們期待不就的將來與您再次相見。致意！

10/10 Excellent

Suzy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband stay a night for our wedding anniversary. It’s a beautiful hotel and the staff are so nice and helpful. It’s very big space no matter the room, swimming pool and garden. And we love the singing bird and sea view. If they can do some renovation for the property even better !
Stayed 1 night in May 2023
Response from General Manager Grand Coloane Resort on Jul 21, 2023
Dear Ms. Suzy,Thank you for staying with us and giving us such kind words.We are glad to know that you have a enjoyable stay in Grand Coloane Resort. we will keep it up and try to do it as better as we can.Looking forward to seeing you again in the future.Best regards,Christian Buggelsheim

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
poor property maintenance not enough staff , poor buffer breakfast service
Stayed 2 nights in May 2023
Response from General Manager Grand Coloane Resort on Jul 21, 2023
Dear Mr. James,Thank you for staying with us and taking time to share your experience with us.We apologize that we failed to meet your expectation during your stay, in regards of the matters that you mentioned, it's has been improved and we believe you will have a different experience in you future stay.Looking forward to seeing you in the near future.Best regards,Christian Buggelsheim

6/10 Okay

Qin

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Needs much maintenance and staff updates
Stayed 7 nights in May 2023

6/10 Okay

Teppei

Liked: Staff & service
Nice set up. Am sure it was very nice 30 years ago. Now feels quite dated and parts of the property is in need of updates. I applaud the staff for trying to deliver the best experience possible with what they have. Very family friendly and good destination for families
Stayed 1 night in May 2023

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service
A nice resort, close to the beach, and there is an excellent Portuguese restaurant close by (not part of the hotel). Spacious rooms with large balconies overlooking the beach, ocean or gardens. The property is a little run down but the staff are very friendly and helpful. Great resort for families.
Stayed 2 nights in Apr 2023

8/10 Good

Joseph

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs a new make over!
Hotel has a beautiful setting fronting ocean and backing against hills. However, it’s generally dated and needs refurbishing. Stair Carpets leading to indoor swimming pools actually have sand and dirt, and should be at least vacuum cleaned. Dirt on carpets were there for the 4 days of my stay and remained uncleaned. Transportation to Coloane central, Taipa and Macao proper is spotty and difficult to arrange especially in evenings.
Stayed 5 nights in Apr 2023
Response from Grand Coloane Resort on Apr 26, 2023
Dear guest,Thank you very much for staying with us and taking the time to write us a review. My team and I will review the comments that you have shared with us and will strive hard to improve our quality of service. We look forward to welcoming you back with us in the coming future.Best regards,Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Brenda

Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make my day
There would be perfect if the resort to resume the shuttle bus normally.
Stayed 12 nights in Mar 2023
Response from Grand Coloane Resort on Apr 26, 2023
Dear guest,Thank you very much for staying with us and taking the time to write us a review. We have also taken note of your feedback regarding the shuttle bus, which will definitely help us to improve in providing the best for our guests. We look forward to welcoming you back to the only true Beach Resort in Macau soon.Best regards,Christian Buggelsheim General Manager Grand Coloane Resort

4/10 Poor

Joao

Disliked: Staff & service, property conditions & facilities
I was shocked the last time I stayed at Grand Coloane. None of the facilities was in operation. Room service stopped at 23:00. Most public areas of the hotel had fallen into an absolute state of disrepair. At the time of booking there was no warning about any of this. I made management aware. They apologised and explained the hotel had been used as a quarantine facility until recently. I'm unsure why they'd think that's of any relevance to guests? They authorised an early check out without penalties but no further compensation was offered. My advice is stay away until they get their act together.

6/10 Okay

Yu

Stayed 2 nights in Feb 2023

8/10 Good

Ka Man Carmen

Stayed 1 night in Feb 2023

10/10 Excellent

Mario fernando

Stayed 3 nights in Oct 2020
Response from General Manager on Nov 4, 2020
Dear Mario, Thank you taking your time to rate us with the fantastic 5 stars on Google.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Geraldina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with friends. We celebrated birthday for 4 friends, the hotel sent us 2 free birthday cakes :)
Stayed 1 night in Jul 2020
Response from General Manager on Jul 26, 2020
Dear Geraldina, Warm Greetings from the hidden gem of Macau! I am so glad to know that you have had a blast while staying at one and only true resort in Macau and that celebration of your friend's birthday was an absolute success. I hope to welcome you back at Grand Coloane Resort Macau in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Dominic

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice view
Stayed 2 nights in Jan 2020
Response from General Manager on Feb 3, 2020
Dear Dominic, Warm Greetings from one and only resort in Macau! I am so glad to know that you have had a blast while staying with us. Thank you for your amazing 5 stars rating on Hotels.com. I hope that I will be welcoming you back with us in not so distant future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from General Manager on Jan 23, 2020
Dear Adam, Thank you taking your time to rate us Hotels.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau which is Grand Coloane Resort. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Retards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Mike, Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great place to relax, staff were all friendly and helpful and rooms were very spacious if a little dated.
Stayed 3 nights in Jan 2020
Response from General Manager on Jan 17, 2020
Dear Mike, Thank you for taking your time to share your thoughts about your recent experience at Grand Coloane Resort. I am very pleased to know that you have enjoyed spacious and comfortable rooms overlooking to the Black Sand Beach and especially that you were satisfied with the service. It gives me great pride that my team has taken excellent care of you and made you feel well looked after. I hope to welcome you back at one and only true resort in Macau in the near future. In meantime, I would like to wish you a Happy Coming New Year of the Rat! Warmest Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Fung Fun

Traveled with family
Liked: Property conditions & facilities, room comfort
Family and friends gathering
OK in general, comfortable and relax environment, but the outdoor pool was under renovation/maintenance that we were not be able to use it or to take photos at the poolside.
Stayed 1 night in Jan 2020
Response from General Manager on Jan 17, 2020
Dearest Fung, Thank you for taking your time to spare your valuable time and share your thoughts on Hotels.com. It gives me great pleasure to know that your family and friends gathering was a success and you enjoyed yourselves at Grand Coloane Resort which provides the perfect background and location for relaxation and comfort. Indeed our outdoor pool was closed for the maintenance and improvement however, our in door pool is open as well as toasty warm Jacuzzi. I hope that my team and I will be welcoming you back with us in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Michael Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium at a discount with a great seaview
If you are debating the prices of the hotel around Taipa, you won't get a better deal than this that is both cost effective and premium.
Stayed 1 night in Dec 2019
Response from General Manager on Jan 14, 2020
Dear Michael Sean, Warm Greetings from the hidden gem of Macau! I am so glad to know that you have had a blast while staying at one and only true resort in Macau. Thank you for your amazing 5 stars rating on Hotels.com. I hope that I will have an opportunity to see you back at one and only true resort in Macau in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from General Manager on Jan 5, 2020
Dear Jeremy, Warm Greetings from the hidden gem of Macau! I am so glad to know that you have had a blast while staying at one and only true resort in Macau. Thank you for your amazing 5 stars rating on Hotels.com. I hope that I will have an opportunity to see you back at one and only true resort in Macau in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from General Manager on Jan 5, 2020
Dear Guest, Greetings from Grand Coloane Resort! Thank you for taking your time to rate us on Hotels.com. I am very happy to know that you had a blast while staying at one and only true resort in Macau. I hope to welcome you back with us in the near future. Cheers, Christian Buggelsheim General Manager Grand Coloane Resort

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from General Manager on Jan 5, 2020
Dear Guest, Thank you for taking your time to rate us in Expedia.com. I am sorry to learn that you have had less satisfactory experience while staying at Grand Coloane Resort. I hope that I will have an opportunity to see you back at one and only true resort in Macau in the future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Grace, Australia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach View Spacious and comfy room Great to have Family connecting room
Stayed 1 night in Jan 2020
Response from General Manager on Jan 4, 2020
Dear Grace, Warm Greetings all the way to Australia! Thank you for your amazing review and for rating us with 5 stars. I am very pleased to know that you have enjoyed spacious and comfortable rooms overlooking to the Black Sand Beach while staying in the family connecting rooms. I hope that we will have another chance to welcome you back at one and only true resort in Macau in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Richard Luis Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort
Wonderful
Stayed 1 night in Dec 2019
Response from General Manager on Jan 3, 2020
Dear Richard, Thank you very much for taking your time to rate us with amazing 5 stars. I am very delighted to know that you have enjoyed your stay at one and only true resort in Macau. I hope that my team and I will be welcoming you back with us in not so distant future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from General Manager on Jan 3, 2020
Dear Guest, Greetings from Grand Coloane Resort! Thank you for your fantastic 5 stars on Expedia. I am so glad to know that you had a blast while staying us. I hope to welcome you back with us soon. Cheers, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
Great resort to relax in compared to the rest of Macau. good base for touring Taipa and Coloane and thanks to Roy and other staff who looked after me well and recommended places to see
Stayed 2 nights in Dec 2019
Response from General Manager on Jan 4, 2020
Dear Donald, First of all, I would like to sincerely thank you for taking your time to write your amazing review on Hotels.com. It gives me such pride reading your comments and knowing that Roy made your stay experience warm and most importantly memorable. I will personally pass your kind words to him and praise him for his continuous hard work. I hope my team and I will be welcoming you back at one and only true resort in Macau in the near future. In meantime, I would like to wish you a Happy Coming New Year of the Rat! Warmest Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from General Manager on Jan 3, 2020
Dear Guest, Thank you taking your time to rate us with the fantastic 5 stars on Expedia.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau which is Grand Coloane Resort. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Retards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Suk Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from General Manager on Jan 3, 2020
Dear Guest, Thank you taking your time to rate us with the fantastic 10 stars on Hotels.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau which is Grand Coloane Resort. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Retards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from General Manager on Jan 4, 2020
Dear Guest, Thank you taking your time to rate us with the fantastic 5 stars on Hotels.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau which is Grand Coloane Resort. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Retards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Wong,, kuala lumpur

Traveled with group
Liked: Cleanliness, staff & service
Needs some upgrading to walls and common areas....
Stayed 3 nights in Nov 2019
Response from General Manager on Jan 5, 2020
Dear Wong, Thank you for taking your time to share your comments on Expedia.com. I am very glad to see your good rating and to know that my team has made your stay warm and comforting at one and only true resort in Macau. I hope that my team and I will be welcoming you back with us in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Jose Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally recommend it
very pleasant stay. great service and amazing buffet for lunch on Sunday. great location as well.
Stayed 1 night in Nov 2019
Response from General Manager on Jan 4, 2020
Dear Jose Juan, Thank you for sparing you valuable time to share your feedback about your stay. I am very pleased to learn that you have enjoyed lush green environment as well as gorgeous sea views from the room. I will pass you comments about delicious food and personally compliment my chefs for their hard work. I hope that I will have an opportunity to see you back at one and only true resort in Macau in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

8/10 Good

Weng Si

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from General Manager on Jan 3, 2020
Dear Guest, Thank you taking your time to rate us on Hotels.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau which is Grand Coloane Resort. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Retards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

Shanthi Pavan

Stayed 4 nights in Nov 2019
Response from General Manager on Feb 15, 2020
Dear Shanthi Pavan, Thank you taking your time to rate us with the fantastic 5 stars on Hotels.com. It gives me great pride knowing that you have enjoyed your stay at one and only true resort in Macau which is Grand Coloane Resort. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort

10/10 Excellent

giovanni

Stayed 1 night in Nov 2019
Response from General Manager on Feb 15, 2020
Dear Giovanni, Thank you taking your time to rate us with the beautiful 5 stars on Hotels.com. I am so happy to know that you had a blast during your stay at one and only true beach resort in Macau. I sincerely hope that my team and I will be welcoming you back with us in the near future. Best Regards, Christian Buggelsheim General Manager Grand Coloane Resort