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Reviews of Coral Sands Motel

3.5 out of 5
Coral Sands Motel
44 Macalister Street, Mackay, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 182 out of 474 reviews" "
Rating 8 - Good. 203 out of 474 reviews" "
Rating 6 - Okay. 64 out of 474 reviews" "
Rating 4 - Poor. 14 out of 474 reviews" "
Rating 2 - Terrible. 11 out of 474 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Al on Mar 11, 2024
Hi there.Pat.Thanks so much for your review- we appreciate the feedback!Kind regards.Sal

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at the Coral Sands because of its convenient location. The staff are lovely and super helpful. I think the parking is a bit tricky but that is not an easy fix so if it takes me 3 goes to reverse out then it takes that many.
Stayed 1 night in Feb 2024
Response from Sal on Feb 20, 2024
Hi there Katherine.Thanks for your review.Yes, the parking can be tricky- but you made it!We hope to see you again at the Coral Sands.Kind regards,Sal

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, close to everything
Stayed 2 nights in Jan 2024
Response from Sally on Jan 26, 2024
Hi there.So glad you enjoyed your stay.Happy Australia Day!Kind regards,Sally

10/10 Excellent

Deon

Stayed 1 night in Dec 2023
Response from Sally on Jan 26, 2024
Hi there Deon.Seems as though you did not enjoy stay, but we unable to fix anything as you have not provided any details.Bad review, no comments Very boring as valid and constructive comments are always looked in to.We wish you safe and happy travels.Kind regards,Sally

8/10 Good

Kym

Liked: Cleanliness, staff & service, property conditions & facilities
This property owner/manager and staff are excellent very helpful, the motel is in a great location, the room was very clean and tidy. The age of the motel is what it is.
Stayed 2 nights in Dec 2023
Response from Sal on Dec 22, 2023
Hi there Kym.So glad you enjoyed your stay.We wish you all good things for 2024Kind regards,Sally

10/10 Excellent

Subramaniam

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023
Response from Sal on Jan 16, 2024
Hello there.Thanks so much for your review- we appreciate your feedback!Kind regards,Sally

8/10 Good

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sal on Jan 16, 2024
Hi there Colin/Glad to hear you enjoyed your stay.We wish you all good things for 2024Kind regards,Sally

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sal on Dec 22, 2023
Hi there Rodney.So glad to hear you enjoyed your stay.Wishing you all the best for a great 2024!Kind regards,Sally

10/10 Excellent

Gauai

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was close to the shopping centre, i could go for walks, run along the river
Stayed 1 night in Nov 2023
Response from Sal on Dec 22, 2023
Hello there Gauai.Thank you for your review.We wish you a very happy New Year.Kind regards,Sally

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, well-maintained and had everything needed for a comfortable stay. Good value and friendly service.
Stayed 1 night in Oct 2023
Response from Sal on Nov 2, 2023
Hello there Kevin.Thanks for your review- we wish you safe and happy travels!Kind regards,Sal

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Good & convenient
Stayed 1 night in Oct 2023
Response from Sal on Nov 2, 2023
Hi there Phil.Happy to hear you enjoyed your stay- we wish you safe and happy travels.Kind regards,Sal

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Close to everything
Stayed 1 night in Oct 2023
Response from Sal on Nov 2, 2023
Hi there.Thank you for your review.We are glad you enjoyed your stay, and we appreciate the feed backKind regardsSal

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the whole it was quiet well secured very friendly staff easy access to parking
Stayed 1 night in Oct 2023
Response from Sal on Oct 22, 2023
Hi there Pamela.We are glad you enjoyed your stay and we appreciate your review.Kind regards,Sally

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great very quiet for a Saturday night. Happy with the price will stay there again
Stayed 1 night in Oct 2023
Response from Sal on Oct 10, 2023
Hello there Gregory.So happy to hear you enjoyed your stay.We hope to see you again soon !Kind regards,Sally

10/10 Excellent

Zakk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and great rooms. Will stay again
Stayed 1 night in Oct 2023
Response from Sal on Oct 10, 2023
Hi there Zakk -Glad you enjoyed your stay and we look forward to seeing you again soon!Kind regards,Sally

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Beware that Travelocity's website is in US dollars. We got caught out thinking it was in AU dollars. The motel was good and although the bed mattress was dated, it was still OK. The motel is very central.
Stayed 1 night in Oct 2023
Response from Sal on Oct 10, 2023
Hi Graeme.Thanks for your review- we appreciate your feedbackKind regards,Sally

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sal on Oct 3, 2023
Thank you for your review- wee appreciate your feedback.Kind regards,Sally

8/10 Good

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean & tidy. Chinese restaurant was good.
Stayed 1 night in Sep 2023
Response from Sal on Oct 3, 2023
Hi there.Glad you enjoyed your stay- we appreciate the review.

8/10 Good

Shanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Friendly staff. Shower was good - which is important. Window banged in the wind and parking was only easy in my small car.
Stayed 1 night in Sep 2023
Response from Sal on Sep 26, 2023
Hi there Thanks for your review.It has been 40 knot winds here, so I am sure there was a bit of noise!Thanks for letting us know, so can look at the window and make it more wind proof.Kind regards,Sally

8/10 Good

Mandy

Stayed 1 night in Sep 2023
Response from Sal on Sep 19, 2023
Hi Mandy,Thanks so much for taking the time to submit your review.We wish you sage and happy travels.Kind regards,Sally

4/10 Poor

Jim

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location. Room was clean and tidy. Unfortunately we had young neighbours who thought it was fine to party all night up to 12am and you could hear everything. There were also only sheets on the beds. 2 blankets in the cupboard for 3 beds, lucky we had sleeping bags in the car!
Stayed 1 night in Sep 2023
Response from Al on Sep 18, 2023
Jim we the managers are contactable 24 hrs. a day on the phone number for the motel i would have been more than happy to deal with either issue.

10/10 Excellent

Anne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are wonderful. Unfortunately there were some unruly guests, but the owners were able to remove them. Very nice owners would stay again
Stayed 1 night in Sep 2023
Response from Al on Sep 4, 2023
Hi Anne.Thanks for your review.It is so disappointing that 1 % of the Guests who stay here have no respect for the other Guests inhouse.It does not happen often, but really puts a dampner on other Guests peaceful night.We look forward to seeing you again.Kind regards,Alan

10/10 Excellent

Brett

Stayed 1 night in Aug 2023
Response from Sal on Sep 19, 2023
Hi Brett,So glad you enjoyed your stay- we hope to see you again soon!Kind regards,Sally

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & large and bed comfortable. Hot Work restaurant downstairs has awesome food. Highly recommended.
Stayed 1 night in Aug 2023
Response from Sal on Sep 4, 2023
Hi there.Thanks for your review.We are so lucky to have such a great Restaurant right next door!We wish you safe and happy travels.Kind regards,Sal

8/10 Good

Brett

Stayed 1 night in Aug 2023
Response from Sal on Sep 19, 2023
Thanks for your review- we appreciate your feedback.Kind regards,Sally

8/10 Good

Stewart

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sal on Aug 18, 2023
Hi there Stewart.Thanks for taking the time to submit your review.We wish you safe and happy travels.Kind regards,Sally

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Wasn’t a fan.
Stayed 1 night in Aug 2023
Response from Sal on Aug 18, 2023
Such a shame that whilst posting a very negative score, you did not submit any comments that Management can look into and improve.Therefore, we are not a "fan"" of your review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I originally booked for 2 nights but stayed for 6. So close to bars and shopping. Room was clean and staff fantastic and friendly.
Stayed 3 nights in Jul 2023
Response from Sal on Jul 8, 2023
Hi Steven.Thanks for the review.We hope to see you again on you next visit!Many thanks,Sal and Al

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Response from Sal on Jul 8, 2023
Hi Matthew.Thank you for review.We hope to see you again on your next trip to Mackay.Kind regards,Sally

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Location, Location, Location
Stayed 1 night in Jul 2023
Response from Sal on Jul 8, 2023
Hi there Ian.So glad to hear you enjoyed your stay.We wish you safe and happy travels.Kind regards,Sally

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, staff & service
Lovely lady at checkin, full of info and local knowledge. Walking distance to shops, cafes and restaurants. Great location. Room a little dated.
Stayed 2 nights in Jun 2023
Response from Sal on Jun 25, 2023
Hi there Mandy.Glad you enjoyed your stay and we appreciate the constructive review,Kind regards,Sal

8/10 Good

Xi

Stayed 6 nights in Jun 2023
Response from Sal on Jul 8, 2023
Hi there.Thanks for your review- we appreciate the feedback.Kind regards,Sally

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Sal on Jun 21, 2023
Hi there David.We appreciate your feedback.Kind regards,Sally

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here, and I will definitely be back. The staff are extremely friendly and helpful. It was centrally located for what I needed.
Stayed 5 nights in May 2023
Response from Sal on Jun 6, 2023
Hi there Allan.Thanks so much for your review.We look forward to seeing you again!Kind regards,Sal and Al

4/10 Poor

Neil

Disliked: Staff & service, property conditions & facilities, room comfort
Poor service, and very average
Stayed 5 nights in May 2023
Response from Sal on May 25, 2023
Hi there Neil.Thank you for review, but as you have not voiced any complaints to Front Office (either by phone or by person) and we have no idea what your issues were., and since you did not submit your last name , we have no idea what room you were in.Very disappointing on your half, as we would love to rectify any issues.Kind regards, and safe travels,Sally

8/10 Good

Denis

Traveled with partner
Liked: Cleanliness, staff & service
handy for our needs
Stayed 1 night in May 2023
Response from Sal on May 25, 2023
Hi there Denis.Glad you enjoyed your stay- we wish you safe and happy travels!Kind regards,Sally

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Friendly staff. Quiet area. Nice pool area. Room was musty( due to position). T.V faulty. Pillows need replacing.
Stayed 1 night in May 2023
Response from Sal on May 24, 2023
Hi Louise.Thank you for your review.As you have not put your surname on the review, we have no idea what room you were in to rectify the issue. In regards to the TV- there was a large Expo in town at the Showgrounds, with Live Radio broadcasts that was interfering with most Motels in the areas reception.Let us know what room you were in so we can check out the other issues you had.Many thanks,Sally

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sal on May 22, 2023
Good morning Rodney.We are very glad you enjoyed your stay and we hope to see you at the Coral Sands when you are next in MackayKind regardsSally

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy bed and easy check in
Stayed 1 night in May 2023
Response from Sal on May 5, 2023
Hi there Matthew.So happy to hear you enjoyed your stay, and we hope to see you again at the Coral Sands.Kind regards,Sally

10/10 Excellent

Clayton

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very enjoyable experience.
Stayed 3 nights in Apr 2023
Response from Sal on May 5, 2023
Hi Clayton.Thanks for your review. We are so happy you enjoyed your stay.Kind regards,Sally

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was comfortable and clean. Staff were polite, helpful and friendly.
Stayed 2 nights in Apr 2023
Response from Sal on May 5, 2023
Hi there Mark.So glad you enjoyed your stay- we hope to see you again soon !Kind regards,Sally

10/10 Excellent

Maree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the centre of Mackay, clean and affordable
Stayed 3 nights in Apr 2023
Response from Sally on Apr 25, 2023
Hi there Maree.Thanks for your feedback- we are very glad you enjoyed you stay!Kind regards,Sally

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the cleanest rooms I have ever been in. Even though they were completely full, it was still quiet and it's right in the middle of town.
Stayed 2 nights in Apr 2023
Response from Sally on Apr 24, 2023
Hi Kirsty.So glad to hear you enjoyed your stay.We wish you safe and happy travels!Kind regards,Sally

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sally on Apr 24, 2023
Good afternoon Geoffrey.Thank you for your review- we appreciate your feedback.Kind regards,Sally

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sal on Apr 10, 2023
Hi there.The facts:Excessive Guests ( One of whom was knocking on other Guests doors)Rifling through ashtrays for cigarette butts through out the MotelSmoking in the roomLeaving cigarette butts, ash, and a very suspect bowl of a certain tobacco all over the room bench.Unable to rent the room for 2 days after as we had to deep clean the room and get rid of the stench.As discussed with whoever it was who booked you in ( as they did not stay here) Please do not come back as you are black listed from ever staying here again.

8/10 Good

Berni

Traveled with family
.
Response from Sal on Apr 10, 2023
Hi there Berni.Thanks for your review.We hope you had a great Easter!Kind regards,Sally

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are quite old and not very well maintained. We rented the main 3 bedroom the front door was a change to open and close, there’s no power points in any of the rooms. It was tidy but worn, the couches are falling apart and the tv hardly got reception.
Stayed 1 night in Mar 2023
Response from Sal on Apr 6, 2023
Well, as you did not provide a name, we can not gauge what room you were in.Such a shame, as if we knew would be able to rectify any valid issues.Kind regardsSally

10/10 Excellent

Rosemerry

Stayed 1 night in Mar 2023
Response from Sal on Apr 6, 2023
Hi there Rosemary.Thanks for you review.We wish you and your family a very Happy Easter!Kind regards,Sally

10/10 Excellent

Doug

Stayed 1 night in Mar 2023
Response from Sal on Mar 19, 2023
Hi there Doug.Great to hear you enjoyed your stay- we look forward to seeing you again.Kind regards,Sally

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sal on Mar 18, 2023
Thank you for your review- we appreciate your feedback!Kind regards,Sal