Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales, UK

High quality hotel with excellent staff

Posted Aug 21, 2014
Pros: Many facilities for those that want to chill out at the hotel, including extensive gardens, pools, spa .
Location: the hotel shuttle is useful instead of the walk back from Funchal promenade. Many restaurants near to hotel to suit all budgets.
Visited in Aug 2014. A hotel of the highest standard that distinguishes itself by very attentive staff who went out of their way to give a high quality experience. We tried all the hotel restaurants throughout our stay as well as 'afternoon tea' - not inexpensive but a special experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Sumptuous hotel, wonderful staff.

Posted Aug 17, 2014
Exquisite gardens and buildings, every member of staff gave absolutely brilliant service, great ambiance. The best hotel I have ever stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler from bewdley

Hotel that takes you back to a bygone era

Posted Jul 20, 2014
This is a hotel you won't forget. Many 5 star hotels these days, though modern and thoroughly enjoyable, become "just another hotel". Reids palace is different. As you wander past huge fresh flower arrangements and pianos being played while the guests are dressed to be served afternoon tea (guests always dressed suitably, men in jackets, trousers, shirts & ties and women in dresses) it takes you back in time. This hotel makes its mark on you. This is a hotel you will remember! There is an option for a romantic moonlit dinner, it sounds exquisite. 4 days flew by and I know I will definitely be going back! Don't expect modern and spacious rooms and bathrooms, again the rooms are original, but do expect oodles of charm. I can't wait to go back!
5 out of 5
Recommended
for Everyone
by lynne from scotland

Lovely hotel, lovely location and lovely staff

Posted Jun 25, 2014
Pros: Everything!
Cons: Nothing
Location: Location is perfect and walkable to the centre of town although we did use the courtesy bus a couple of times.
We are just back from a stay at reids. From the minute we entered the hotel we knew it would be a memorable stay. The staff were excellent throughout and couldn't be more helpful even when we asked for a late checkout it was no problem. Breakfast was always good and plentiful. We ate at ciprianas one night which was nice. The location of the hotel is quite spectacular and their gardens are well worth a visit. All in all a great holiday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible Hotel!!

Posted Jun 22, 2014
This hotel is incredible! The service was from a bygone age with careful attention to detail. We went for our anniversary and were pleasantly surprised with a bottle of bubbly, flowers and lotion from the spa. Peace and tranquility made our stay very relaxing. The food was great and the location was fine. Some nights there was live music which was a treat. We will definately stay there again.
5 out of 5
Recommended
for Everyone
by Peter from Wokingham

60th Birthday Treat

Posted Jun 8, 2014
Pros: Everything
Cons: Stay out of the bar the prices are ridiculous. We went once,if the prices hadn't been so high we would have gone most evenings.
From the moment we were picked up at the Airport we were treated as valued guests. Nothing was too much for the staff who were unfailingly cheerful and helpful.This gave the hotel a wonderful atmosphere .Our room although advertised as charming with a petite partial sea view balcony was lovely with two chairs and table in the room and the same on the balcony.Our view was of the pool area and out to sea.Everything we could have wished for was provided.Breakfast was served in a beautiful room overlooking the pools and out to sea.The choice and quality of breakfast was outstanding and the staff delightful.A perfect way to start the day.We ate in Les Faunes restaurant once and had a lovely meal. We have had better food elsewhere but the views, pianist and staff made it an evening to remember.Unfortunately the weather was not good during our stay so we did not swim at all .There is so much to do and see on Madeira the weather did not really matter and of course it provides us with a perfect excuse to return as soon as possible.Thank you for a wonderful week .
5 out of 5
Recommended
for Everyone
by DCJ from East Devon

Quick getaway

Posted May 28, 2014
Pros: Everything, we could not find fault.
Location: A gardeners paradise. From walking to lazing by the pool, touring the island by road or by boat, this island truly is magical, revisits will be a must
We decided to have a week away with my wife and my in laws after a very difficult six months. Reid's proved the exact tonic we needed. Nothing was too much and would thoroughly recommend a visit even if it is just to recharge the batteries for a few days.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Reids hotel

Posted May 27, 2014
Great place and wonderful staff. Highly recommend.
5 out of 5
Recommended
for Couples
by nicky from sussex England

Best hotel in Madeira

Posted May 13, 2014
Pros: clean sheets and towels every day. Fantastic buffet breakfast. Free soft drinks from mini bar. Staff parked car for you .Two lovely swimming pools. Ve
Cons: cleanliness especially in bathroom.
Location: Everything is on a hill but not too far to walk into town centre plenty of restaurants. Had a car so had trips around the island everyday
Great room with balcony best to upgrade to suite for very big balcony and bigger room and ocean views. Toothpaste on shelf in bathroom not cleaned so cleaning could be better. Liked the bed being turned down with slippers at side of bed on a cloth and glass and water on bedside cabinet.
5 out of 5
Recommended
for Everyone
by First time DC

Fabulous hotel, in a wonderful location.

Posted May 10, 2014
Pros: All facilities clean and well-maintained, and they didn't run out of things.
Perfect for a relaxing break - can do as much or as little as you want. The hotel is well-equipped and well maintained, in lush and interesting gardens. The staff are attentive but not overbearing, and the attention to detail is excellent. I can't wait to go back.