Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews of Casa Velha do Palheiro, Relais & Chateaux

5 out of 5
Casa Velha do Palheiro, Relais & Chateaux
Rua de Estalagem 23, Funchal

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 75 reviews" "
Rating 8 - Good. 11 out of 75 reviews" "
Rating 6 - Okay. 2 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Great stay. Staff were very welcoming and we enjoyed our meals in the hotel restaurant and in the clubhouse.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really enjoyable stay.
A relaxing and very comfortable stay with friendly staff in a great location.
Stayed 5 nights in Feb 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely location, incredibly relaxing
Stayed 7 nights in Sep 2022

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique property
We had a lovely stay at Casa Velha do Palheiro. It is a beautiful property, the gardens being the highlight. Gorgeous, well-kept and quiet. A privilege to spend time there. Staff is very polite and competent. Rooms a tad tired, but we were told they are being renovated. That said they are still very clean and comfortable. All in all, we had a great deal and a memorable stay.
Stayed 6 nights in Jun 2022

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old fashioned/dated and Golf not in good condition
The hotel is beautiful on first sight and is a really cute setting. However, the rooms are very dated with few modern amenities. It would be very good for those looking for a bit of nostalgia but not as a getaway with modern conveniences . Long way out of Funchal at a cost of €20 to get to the centre which makes it 40 both ways. What is more, the food is very expensive as I think they know they have a captive audience, and the choice of dishes is quite limited. My partner is a vegetarian, and there is almost no choice on the menu. The gardens are stunning and beautiful to walk around. As I am a golfer, I’d say one needs to be cautious if going here for golf. Whilst the course has an amazing view, the condition itself is that of an average municipal course in the UK. With the price of €110 per round it’s way overpriced and awful value for money.
Stayed 2 nights in Sep 2021
Response from Casa Velha do Palheiro on Sep 29, 2021
Dear Mr. William, we are truly sorry to hear you didn’t enjoy your very short stay at our hotel. I would like to start by clarifying that our product is designated as "quinta" and as such we try our best to keep the building's history, this implies that the facilities are classic and elegant. Regarding the vegetarian dishes, you were informed at the check in that we have other options besides those available in the menu but since you choose to leave the hotel 4 hours after your arrival your partner didn’t have the chance to taste it. Concerning golf, we are sure that you did not get this information from our reception as we obviously have special prices for our guests, to be more precise at the moment we offer 36% discount on the public rate. Finally, we apologize once again for not being able to provide the experience you were looking for but however it’s worth saying you didn’t pay for anything, not even to visit the garden and we feel your feedback is inappropriate considering that you have not experienced our services. Wish you all the best.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely Estate, great hikes, spectacular landscapes and garden. Very quiet and relaxing, helpful staff that arrange activities around the island. Great breakfast, not so great lunch options. Spacious Rooms, nice touch with VIP perk: local cake and Madeira wine. Bathroom bit dated: shower leaked water all over it. Would stay again? Probably
Stayed 3 nights in Aug 2021
Response from Casa Velha do Palheiro on Aug 20, 2021
Dear guest, thank you very much for your review. We are glad to know you enjoyed staying with us and hopefuly you will come back in a near future. Best wishes.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent the staff were very friendly and helpful especially Sonia on the reception desk. She helped us so many times including sorting our Covid-19 test. The only thing we didn’t like was the evening meals because it was not what we liked to eat! That was okay we used to visit different ones in Funchal. The rooms were clean and bright would visit again
Stayed 7 nights in Jul 2021
Response from Casa Velha do Palheiro on Jul 26, 2021
Dear Mrs. Elaine, thank you so much for your review. We are delighted to know you enjoyed your stay and that you appreciate all the assistance that Sonja provided to you. We are sorry that we didn't meet your expectations regarding the offered meals and maybe our menu changes by the time you decide to return, every feedback is very important to us. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to relax in with excellent facilities and gardens Service from staff was great and food to a high quality, as a vegetarian was able to get evening meals cooked especially for me.
Stayed 10 nights in Sep 2019
Response from Palheiro Village on Oct 1, 2019
Dear guest, thank you for your review. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet peaceful hotel and the beautiful gardens are unique. Would thoroughly recommend a stay even if you are not a golfer.
Stayed 5 nights in Sep 2019
Response from Casa Velha do Palheiro on Sep 16, 2019
Dear guest, thank you very much for your review. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house is unique in that it is situated in the beautiful Palheiro Gardens. One could spend a whole day relaxing and ambling around looking at the beautiful flowers and trees. Breakfast provides a wide choice from which to chose and with eggs and omelettes cooked to order
Stayed 7 nights in May 2019
Response from Casa Velha do Palheiro on May 28, 2019
Dear guest, thank you very much for your review. We are glad to know you enjoyed your stay and had time to visit our levely gardens. We hope you come nack in a near future. Best wishes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the garden, so beautiful and big! I truly recommend this oasis.
Stayed 1 night in Feb 2019
Response from Palheiro Village on Feb 13, 2019
Dear guest, thank you very much for your review. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

10/10 Excellent

Gillian, Rugby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High class hotel set alongside a golf course and botanic gardens Food was excellent plenty of variety and innovations A 20 min walk to the Clubhouse where there was a wonderful view down over Funchal and the harbour And a terrace and restaurant which was sheltered and a sun trap Food here was also excellent
Stayed 10 nights in Nov 2018
Response from Palheiro Village on Nov 21, 2018
Dear Mrs. Gillian, thank you very much for your review. We are glad to know you enjoyed your stay and that you had time to visit our facilities. We hope you come back in a near future. Best wishes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely house , beautiful gardens; staff efficient. Excellent breakfast; car necessary.
Stayed 5 nights in Oct 2018
Response from Casa Velha do Palheiro on Nov 6, 2018
Dear guest, thank you very much for your review. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

10/10 Excellent

JaneB, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, gorgeous location, very peaceful, very comfortable large clean rooms. Staff are superb, nothing is too much trouble.The main restaurant is first class along with the Restaurant Manager, Luis, and his superb team. The restaurant at the Golf clubhouse is also superb with stunning views over Funchal. we shall return and highly recommend.
Stayed 7 nights in Oct 2018
Response from Casa Velha do Palheiro on Oct 16, 2018
Dear Mrs. Jane, thank you very much for your review. We are delighted to know you enjoyed your stay and that you had time to visit other facilities. We hope you come back in a near future. Best wishes.

10/10 Excellent

Sue, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Space
Beautiful setting, helpful staff, delicious food, clean room and plenty of peaceful space.
Stayed 7 nights in Sep 2018
Response from Casa Velha do Palheiro on Sep 27, 2018
Dear Mrs. Sue, thank you very much for your review. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

6/10 Okay

George, Toronto, On.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy at night To much lights on around rooms at night No nightly entertainment Spa and dining service was great
Stayed 4 nights in Sep 2018
Response from Palheiro Village on Sep 25, 2018
Dear Mr. George, thank you for your review. We are sorry to know we didn't meet your expectations but we hope you were still able to have a proper rest. Nevertheless, we hope you come back. Best wishes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel for relaxation
Great place to stay, calm, stylish (buildings, gardens, personnel, and even guests). Personnel goes out of their way to help you have the greatest possible holiday. Somewhat upmarket, but everything is top class: rooms, food (breakfast).
Stayed 6 nights in Aug 2018
Response from Casa Velha do Palheiro on Sep 6, 2018
Dear guest, thank you very much for your review. We are delighted to know you enjoyed your stay and despite the mentioned cons we hope you come back in a near future. Best wishes.

10/10 Excellent

Tricia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Individual, stylish hotel away from Funchal
Charming hotel in 200 year old mansion with new wings in grounds.
Stayed 4 nights in Nov 2017
Response from Casa Velha do Palheiro on Nov 15, 2017
Dear Mrs. Tricia, thank you very much for your review. We are glad to know you enjoyed your stay. We hope you come in a near future. Best wishes.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B Smith Oct 17 Review
Our holiday was booked to celebrate a special birthday. The hotel proved to be a great pick for our base as we explored the island of Madeira. Quiet, comfortable and stylish, it sits in lovely surroundings and is convenient for both excursions into Funchal and its environs as well as further afield. The ability to join a classic Levada walk from the hotel grounds as well as the beauty of the surrounding gardens makes it very suitable for the independent traveller.
Stayed 6 nights in Oct 2017
Dear guest, thank you very much for your review. We are delighted to know you enjoyed your stay and hope you come back soon. Best wishes.

10/10 Excellent

sandra, macclesfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful gardens
A great 4 nights here. Helpful staff, lovely big room and great breakfast Enjoyed the Madeira wine tasting!
Stayed 4 nights in Oct 2017
Response from Casa Velha do Palheiro on Nov 3, 2017
Dear Mrs. Sandra, thank you very much for your review. We are delighted to know you enjoyed your stay and hope you come back soon. Best wishes.

10/10 Excellent

Marcus, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Had a great holiday. Hotel very comfortable. Staff very helpful and friendly. Restaurant nice, good quality food with excellent service. I would highly recommend.
Stayed 7 nights in Oct 2017
Response from Casa Velha do Palheiro on Oct 30, 2017
Dear Mr. Marcus, thank you very much for your review. We are glad to know you enjoyed staying with us and hope you come back soon. Best wishes.

10/10 Excellent

Pam, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful country house in peaceful surroundings
We wanted somewhere that wasn't a typical concrete block hotel in a busy area and this beautiful country house hotel fitted the bill perfectly. Set in the foothills around Funchal, it has a peaceful ambience as it is set within many acres including pretty gardens, a wooded valley and a golf course on the doorstep. Staying in early October was very pleasant although the gardens must look really stunning in the spring and summer when more flowers are in bloom. All the staff were friendly and efficient, though never intrusive. The manageress even rang the owners to find out exactly where we could find a specific tree that we wanted to see in the grounds - a nice touch! The Michelin-starred food in the hotel was superb but it was nice to have the choice of strolling to the golf club house with stunning views over Funchal bay where there was a good choice of dishes at a slightly more reasonable price. The Tea House in the hotel grounds was also perfect for a light lunch at a very affordable price - a glass of wine was about one third of the price of the hotel wine! Having a courtesy bus between the hotel and Funchal was convenient although it only goes and returns twice per day. The open air pool, set across from the main house, was quite cold but the spa pool and facilities were pleasant. We would definitely consider a return visit, perhaps at a different time of year, and would recommend the hotel unreservedly.
Stayed 11 nights in Oct 2017
Response from Palheiro Village on Oct 31, 2017
Dear guest, thank you very much for your review. We are glad to know you enjoyed your stay and hope you come back maybe in June, so you can also enjoy the Atlantic Festival. Best wishes.

10/10 Excellent

carina, G.B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location above Funchal
Fabulous hotel. Amazing staff. Perfect location. Very quiet surrounded by beautiful gardens. What more could one want!
Response from Casa Velha do Palheiro on Apr 17, 2017
Dear Mrs. Carina, thank you very much for your review. We are delighted to know you enjoyed staying with us and hope you come back in a near future. Best wishes.

10/10 Excellent

paul, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent get away
We choose this spa hotel based on the reviews here. We were not disappointed. Renting a car gives you more freedom if you are brave enough to tackle islands roads.
Response from Sales Executive on Apr 11, 2017
Dear Mr. Paul, thank you vor your review. We are glad to know you enjoyed staying with us. Hopefully you come back in a near future.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So peaceful
Wonderful atmospheric hotel. The staff are so helpful. It is the setting in the middle of the historic Palheiro estate that makes this place special

10/10 Excellent

Derek, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Casa away from the maddening crowd
We made a last minute booking with very little research and had never been to Maderia. We were delighted with the resort and with Funchal. Very few children to ruin the ambience!!!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant country house hotel in beautiful location
We spent a most enjoyable and relaxing week at this elegant hotel in the English country house style. The amenities were all we could have wished for:well-appointed and stylish public rooms; a delightful terrace on which to relax; excellent spa facilities; a most comfortable bedroom; delicious food and drink; attentive and charming staff; a quiet, relaxed and unpretentious atmosphere. To all this were added the charms of the island which are manifold. We left with a real desire to return before too long.

10/10 Excellent

Fiona, Finchley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Velha do Palheiro-a wonderful place to unwind
excellent service from hotel staff; information & bookings for restaurants, trips,travel arrangements & more

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with a slightly old fashioned elegance

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A country house hideaway
We were celebrating our 30th wedding anniversary in Madeira and I chose three hotels for our stay. Casa Velha do Paleiro was wonderful; a member of Relais Chateux it has a country house feel and has entertained Royalty in the past. Add to that, their gardens which are also open to the public, spa and very attentive Restaurant Manager, Luis Emanuel and you have a real gem of a hideaway from the world. There is a golf course adjacent to the Hotel, and levada walk from the grounds. Located high in the mountains of Madeira, access couldn't be easier because of the Hotel's complimentary shuttle service to and from Funchal, Madeira's hub of activity. Would I say there again - most definitely.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this small hotel
set in beautiful gardens with access to spa and golf as well. Marvellous food - An excellent all round package for a good price.

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard in every way especially the dinner cuisine! Only drawback to our garden room was that it could be very warm and only way to improve ventilation was to leave front door open. Will be happy to return.

10/10 Excellent

Bob, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, but vegetarians watch out.....
Great hotel and facilities, only down side was when my wife asked what the vegetarian starters were at the fancy restaurant in the hotel the waiter mentioned Gazpacho, which sounded great on a warm day, when it arrived it had squid and caviar in it. Thank goodness the risotto was vegetarian. When I raised this with reception, they mentioned that there was a vegetarian menu - would have been nice if that had been offered, as would have some form of compensation like a bottle of wine..... Restaurant 0 points, rest of hotel 5.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Classy, charming, understated Old World elegance, with precious silence & stunning panoramas!

10/10 Excellent

Kate , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with gardens spa and golf court
Recommended for sport lovers that like to spend their time engaging in sports, enjoy an old style small hotel with excellent service. Average guest age fairly high - comfortable hotel around 25 min from Funchal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023

10/10 Excellent

Stefano, GARLASCO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location spettacolare, inserita in una grande tenuta a pochi chilometri da Funchal. Ottimo servizi, ottimo ristorante

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish retreat in Madeira
Superb property in the middle of gardens overlooking the city of Funchal
Stayed 1 night in Jan 2022
Response from Casa Velha do Palheiro on Jan 6, 2022
Dear Mr. Frederic, thank you so much for your review. We are delighted to know you enjoyed your stay and we hope you come back soon. Best regards.

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok. Ma da un 5 stelle cu si aspetta di piu’
Bella struttura immersa nel verde e vicino al campo da golf. Possibile fare lunghe passeggiate anche se non segnalate. Infatti rischi di finire nel bel mezzo del campo da golf ed è pericoloso. Ci hanno fatto upgrade in stanza piu nuova e piu grande con vasca e doccia anche se senza bidet. Doccia perdeva acqua e allagava tutto il bagno. Per covid sauna e chiusa ma si puo usare poscina outdoor e idromassaggio ma ambiente non e riscaldato perche le finestre devono stare aperte per normativa covid. Consigliamo di tenere chiusa tutta la Spa Buona la colazione con prodotti freschi e preparata al momento Personale gentile. Stanza pulita e spaziosa. Letto comodo
Stayed 3 nights in Dec 2020
Response from Palheiro Village on Dec 30, 2020
Dear Mr. Alessandro, please allow me to reply in english. Hope you enjoeyd your stay despite all the inconveniences mentioned. And also hope you come back in a near future. Kind regards.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Schönes Hotel mit einigen Kritikpunkten
Sehr schönes Hotel, tolle & ruhige Lage. Einzige Lärmquelle sind die Zimmertüren, welche praktisch nicht leise zu öffnen / schliessen sind.. Empfang sehr freundlich und zuvorkommend. Restaurantangestellte leider nicht alle motiviert & freundlich. Getränkekarte der Bar dürfte reichhaltiger sein. Speisekarte im Restaurant nebst Daily Menue ebenso; mehr Auswahl wäre top. Shuttle nach Funchal 2x am Morgen ist nicht ausreichend. Ebenso Shuttle Service vom Clubhouse zurück ins Hotel: am Abend um 18h der letzte! Wer im Clubhouse zu Abend isst muss ins Hotel laufen! Zimmerausblick irreführend: hatten zum Golf Course gebucht und schauten direkt an eine Mauer. Zimmerwechsel zwar möglich nach einer Nacht, aber wirklichen Blick auf den Golfplatz hat kein einziges Zimmer. Dasselbe mit Gartenblick; schade!
Stayed 7 nights in Dec 2019
Response from Casa Velha do Palheiro on Jan 13, 2020
Sehr geehrter Gast, Dank für Ihre Bewertung. Es tut uns leid zu wissen, dass wir Ihre Erwartungen nicht erfüllt haben Trotzdem hoffen wir, dass Sie zu einer anderen Jahreszeit zurückkehren. Mit freundlichen Grüßen.

8/10 Good

Elke, Belgie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Netheid kamer is minder. Reeds 2x gebleven in vergelijkbare quinta jardins do lago en dit hotel is onvergelijkbaar qua netheid en vriendelijkheid van personeel. De Jardins do Lago is dan ook wel echt uitzonderlijk te noemen. Zelden zo een goed hotel gezien met zo een gedreven personeel. De Casa Velha do Palheiro heeft het van zijn prachtige ligging, accomodatie en nabij gelegen park. Personeel is ok maar zeker niet op niveau van het ander genoemd hotel. De kamers waren qua faciliteiten ok maar ook niet op niveau van de jardins do Lago. Bijvoorbeeld verschillende spinnenwebben in de kamer. Zelfs 5 kleine spinnen moeten doden bij ontvangst kamer. Is geen ramp en het is logisch bij een hotelkamer die zich meer in de natuur bevindt maar achter de tv bijvoorbeeld was volgens ons zeer lang niet gepoetst. Groot spinnenweb met spin erin. Ook bijna geen sponcontacten om gsm e.d..op te laden. Beide lakens waren niet helemaal proper. Het andere hotel had bijvoorbeeld usb aansluiting langs nachtkastje. Algemeen zou ik dit hotel een 7 a 8 geven en allicht voor golfers eerder aanbevelen maar voor mensen die zoals wij, louter voor wandelingen daar waren, zijn er betere alternatieven. De spa niet gebruikt maar wel bezocht. Ziet er wel topklasse uit.
Stayed 2 nights in Oct 2019
Response from Casa Velha do Palheiro on Oct 8, 2019
Dear guest, please allow me to reply in english. We are truly sorry for not being able to meet your expectations. We can ensure you that we are always trying to improve our services and that we are fully committed on working daily to satisfy our customers in order to have them back. Once again we apologize for all the inconveniences cause. Best wishes.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe !
Des prestations sans nul doute à la hauteur d'un 5*, le cadre, le service, le petit déjeuner délicieux, le dîner (gastronomique), tout était parfait
Stayed 3 nights in Sep 2019
Response from Casa Velha do Palheiro on Oct 2, 2019
Cher Monsieur Eric, merci beaucoup pour votre commentaire. Nous sommes heureux de savoir que vous avez apprécié votre séjour. Nous espérons vous accueillir à nouveau dans un proche avenir. Meilleurs vœux.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
remarques générales
Nous étions situés au RDC, avec un petit jardinet, sans vue golf (alors que j'avais commandé avec vue sur le golf ou sur le jardin). L'hôtel est entouré de jardins remarquables sur plusieurs hectares (donc trés calme et reposant). Il est accolé à un golf. C'est incontestablement le point fort de cet hôtel. Il y a peu de bruits superflus. Le restaurant de l'hôtel est trés bien (celui du golf nettement moins - il n'a aucun intérêt sauf pour le coucher de soleil). Le personnel est attentif. L'hôtel est relativement bien tenu (surtout l'intérieur de la bâtisse principale), même si son côté surrané pourrait gêner certaines personnes. Nous avons regretté l'absence de fonctionnement du spa et des services y attachés (pas de compensation spontanée). Les services proposées n'étaient pas toujours fonctionnels. A noter que la piscine extérieure ferme à 18H00 et que l'hôtel est situé à l'extérieur de la ville (20'), qu'il faut une voiture pour s'y rendre même si l'hôtel possède une navette et qu'il faut savoir conduire en l'état de routes extrêmement abruptes et tortueuses.
Stayed 7 nights in Aug 2019
Response from Casa Velha do Palheiro on Sep 5, 2019
Cher Monsieur Philippe, merci pour votres commentaires. Nous sommes vraiment désolés de ne pas avoir répondu à vos attentes. Nous espérons sincèrement que vous nous donnerez une chance de vous accueillir à nouveau. Meilleurs vœux.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaucoup de charme, un jardin magnifique. Petit déjeuner copieux et de qualité. Personnel disponible. Dîner au restaurant très cher pour la qualité et l'originalité des plats mis à part les plats "signature" du chef qui étaient recherchés. Pas de carte en français. Du bruit à certaines heures car nos chambres étaient situées au-dessus de machines (Lave-linge peut-être). Besoin de demander quelques réparations sur la robinetterie de la salle de bain mais service réactif. Accès peu aisé en raison des routes abruptes et sinueuses ce qui rend le centre de Funchal éloigné de l'hôtel. Bonne adresse pour qui recherche le calme et le charme loin des standars de l'hôtellerie classique.
Stayed 6 nights in Aug 2019
Response from Casa Velha do Palheiro on Aug 21, 2019
Cher client, merci pour votres commentaires. Nous sommes vraiment désolés de ne pas avoir répondu à vos attentes. Nous espérons sincèrement que vous nous donnerez une chance de vous accueillir à nouveau. Meilleurs vœux.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Casa Velha do Palheiro on Aug 12, 2019
Dear Mrs. Christine, thank you very much for your evaluation. We are delighted to know you enjoyed your stay and hope you come back in a near future. Best wishes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erg prettig hotel in een prachtige rustige omgeving, direct naast tuinen en een mooie golfbaan. Ik zou altijd half pension nemen hier, goed eten, goede variatie
Stayed 7 nights in Jun 2019
Response from Casa Velha do Palheiro on Jun 18, 2019
Dear guest, please allow me to reply in english. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019
Response from Casa Velha do Palheiro on May 8, 2019
Dear guest, thank you very much for your evaluation. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.

8/10 Good

Ulla-Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Casa Velha do Palheiro on Apr 18, 2019
Dear Mrs. Ulla-Britt, thank you for your evaluation. We are glad to know you enjoyed your stay and hope you come back in a near future. Best wishes.