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Reviews of Allegro Madeira - Adults Only

4 out of 5
Allegro Madeira - Adults Only
Rua Gorgulho NR 1, Funchal

Reviews

9.2

Wonderful

Rating 10 - Excellent. 176 out of 274 reviews" "
Rating 8 - Good. 86 out of 274 reviews" "
Rating 6 - Okay. 10 out of 274 reviews" "
Rating 4 - Poor. 1 out of 274 reviews" "
Rating 2 - Terrible. 1 out of 274 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff were excellent and friendly….25mins walk into Funchal or lots of buses…..good local restaurants and bars too….all good.
Stayed 7 nights in Feb 2024
Response from Vânia Madureira, Manager on Feb 27, 2024
Dear Derek, Thank you very much for your kind feedback.We're delighted to hear you enjoyed the local dining options and our hotel's convenient access to Funchal. It's great to know that our staff made a positive impression and contributed to a pleasant stay. Your kind words about the cleanliness, hotel condition, service, and room amenities truly mean a lot to us.We look forward to welcoming you back for another memorable experience.Best wishes,Vânia Madureira, Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

8/10 Good

Kiera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was all very welcoming and lovely.
Stayed 3 nights in Feb 2024
Response from Vânia Madureira, General Manager on Feb 20, 2024
Dear Guest,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We also thank you for highlighting our high standards when it comes to cleanliness; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back on a future occasion.Kind regards, Vânia Madureira, General Manager

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Rooms were clean and had everything you needed, Amazing breakfast! Would highly recommend staying here!
Stayed 4 nights in Feb 2024
Response from Vânia Madureira, Manager on Feb 8, 2024
Dear Shauna,Thank you for your positive feedback.We're thrilled to hear that you found our staff to be friendly and that the cleanliness of our rooms met your high standards. It's wonderful that our breakfast selection made such a positive impression, and we appreciate your recommendation. Our team strives to provide a comfortable and enjoyable experience for every guest.We look forward to welcoming you back on a future occasion.Best regards,Vânia Madureira, Manager

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 11 nights in Jan 2024
Response from Vânia Madureira, General Manager on Jan 22, 2024
Dear Guest,Thank you very much for taking the time to review our hotel. It is always our aim to achieve maximum customer satisfaction and we are delighted to read that you enjoyed your holiday at the Allegro Madeira Hotel. Once again we thank you for choosing us for your holiday in Funchal. It has been a pleasure for us to welcome you and we look forward to serving you again in the future.Kind regards, Vânia Madureira, General Manager

8/10 Good

Andre Tomas, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very minimalistic, but we had a good time and the service at the hotel was Excelent.
Stayed 9 nights in Nov 2023
Response from Vânia Madureira, General Manager on Jan 13, 2024
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that our service met your expectations and contributed to your enjoyable stay. Your appreciation for the room cleanliness, hotel condition, and the service provided by our team is truly valued. We take great pride in maintaining a high standard across all aspects of our hotel, ensuring that every guest has a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards, Vânia Madureira, General Manager

8/10 Good

Sergio

Stayed 7 nights in Jan 2024

10/10 Excellent

Jonas

Stayed 7 nights in Dec 2023

10/10 Excellent

Jan

Stayed 4 nights in Dec 2023

2/10 Terrible

Ilia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Careles staff
Hotel was nice and clean but the service was atroucious. We were having our honeymoon trip to Madeira to celebrate the new years eve and watch the famous fireworks. The hotel provides guests with a rooftop that has quite spectacular view of Funchal and the fireworks. Appareny access to the rooftop on new years eve is limited to only guests that purchased their dinner. Staff failed to inform us about this policy and we ended up missing out. Yet the worst was the way staff handled the cab reservation. Not only they they made the original reservation that was inadequate considering traffic that night, the delay had mounted to 20 minutes and we were lucky to simply catch a cab on the street and make it to Airport at the last minute. There were multitude of other considetably smaller blunders during our stay. Overall, the main impression is that Staff has not the slightest idea of customer service. They are as much polite and nice to the guests as they are inept and slow. Suggestion to guests is to study their policies ahead of time and never to rely on their front desk for things that are time sensitive. Otherwise, location was terrific and the ocean view was excellent.
Stayed 4 nights in Dec 2023
Response from Vânia Madureira, General Manager on Jan 2, 2024
Dear Guest, We are delighted to hear that you appreciated the convenient location and the excellent ocean view during your stay. It is always a pleasure to know that aspects such as room cleanliness and the condition of our hotel met your expectations. However, we regret to hear about the challenges you faced with the rooftop access on New Year's Eve and the taxi reservation. We strive to provide clear communication regarding our policies and services. Our Rooftop bar is normally open for all guests until 23:00 pm; being the 31st December a special evening, the hotel hosted a private party for New Year’s Eve, with limited availability under reservation.Regarding the taxi service, we are sorry to hear that your car arrived late. Our front desk department assists our guests with taxi reservations, but it is not a service under our control. Please rest assured that we value your feedback as it helps us to continually improve our guest experience.Kind regards, Vânia Madureira, General Manager

10/10 Excellent

Johnny

Stayed 9 nights in Dec 2023

10/10 Excellent

Laura, stoney creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for exploring Funchal, surrounded by many restaurants and a 5 minute walk from the ocean - very hilly thu. Hotel closet needs longer hanging space and better coffee facilities in room
Stayed 4 nights in Dec 2023
Response from Vânia Madureira, General Manager on Dec 10, 2023
Dear Laura,We appreciate that you took the time to share your experience with us.It is delightful to hear that our location served as the perfect spot for you to explore Funchal and that you found the proximity to the ocean and local restaurants to your liking. We are also proud that our cleanliness and service met your high standards, reflecting our commitment to providing an exceptional stay.Regarding your feedback on the hotel closet and coffee facilities, we value your input as it helps us to improve our guest experience. While our rooms are designed to cater to a variety of needs, we acknowledge that there may be room for enhancement in certain areas.Please rest assured that we are dedicated to ensuring our guests' comfort and satisfaction, and we take all comments into consideration as we continually strive to meet and exceed our guests' expectations.We look forward to the pleasure of welcoming you back on future occasions.Kind regards, Vânia Madureira, General Manager

10/10 Excellent

MIGUEL

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel with very nice staff and breakfast!. Close to everything!
Stayed 7 nights in Nov 2023
Response from Vânia Madureira, General Manager on Dec 7, 2023
Dear Guest, Thank you very much for your kind feedback.We're thrilled to hear that you found our staff to be very nice and that the included breakfast added value to your stay. It's great to know our proximity to local attractions contributed to your enjoyment. We are, however, sorry to hear that your perception of room cleanliness did not meet your expectations. Our team is committed to maintaining high standards, and we take feedback seriously as we strive to provide a comfortable environment for all our guests.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Vânia Madureira, General Manager

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Sten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra hotell i trevligt område. Utmärkt frukost.
Stayed 7 nights in Nov 2023
Response from Vânia Madureira, Manager on Nov 29, 2023
Kära Sten, tack för att ni har betygsatt er vistelse.Vi är glada att höra att ni tyckte om vår goda frukost.Det är fantastiskt att ni fann rummens renlighet till belåtenhet, vilket speglar vårt engagemang för hög standard. Vi tackar även för era positiva ord om vår service. Vårt team arbetar hårt för att hjälpa våra gäster och det är fint när det uppmärksammas.Med vänliga hälsningar,Vânia Madureira, Manager

10/10 Excellent

Loan

Stayed 7 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mr T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
I can't fault the hotel in any way but I ended up thinking it was a bit less than luxurious. It was modern and a bit clinical but our room was a good size with a sea view and breakfast was extremely good.
Stayed 7 nights in Nov 2023
Response from Vânia Madureira, General Manager on Nov 14, 2023
Dear Guest,Thank you for your review of your recent stay with us.We are delighted to hear that you found our hotel to be good value for money and appreciated the spacious room with a sea view, and our extensive breakfast offerings. We strive to provide a comfortable and enjoyable stay for all our guests.Our hotel has been designed with a contemporary and minimalist style, focusing on the comfort and needs of our guests. We apologize if this did not meet your personal preferences. We appreciate your feedback and will take it into consideration for future improvements.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Vânia Madureira, General Manager

8/10 Good

Arild

Stayed 3 nights in Nov 2023

10/10 Excellent

Mia

Stayed 5 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a beautiful room with a gorgeous view of the ocean and sunset. It was very clean. The staff was extremely helpful. The roof top bar was really nice too! I really enjoyed my stay.
Stayed 6 nights in Nov 2023
Response from Vânia Madureira, General Manager on Nov 17, 2023
Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at our Allegro Madeira hotel.We are delighted to hear that your accommodations provided a stunning view of the ocean and that the sunset added to the beauty of your stay. It is also wonderful to know that our team's dedication to service excellence made a positive impact on your visit. The cleanliness of our rooms is a top priority, and your acknowledgment of this is much appreciated. Additionally, we are thrilled that you enjoyed the ambiance and offerings at our rooftop bar, which is indeed a highlight for many of our guests. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Vânia Madureira, General Manager

10/10 Excellent

Jie

Stayed 4 nights in Oct 2023

10/10 Excellent

Valeriy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , clean , superb location with ocean view , very good breakfast
Stayed 5 nights in Oct 2023
Response from Vânia Madureira, Manager on Oct 18, 2023
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you appreciated our great service, cleanliness, and superb location with ocean views. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to receive such positive feedback. It's also great to know that you enjoyed our delicious breakfast offerings, as we strive to provide a variety of options to suit all tastes.We look forward to welcoming you back for another memorable experience.Best wishes,Vânia Madureira, Manager

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel. The rooms are comfortable and adequate but there are only 2 small drawers in which to store your clothes. Also there is not really a closet to hang your clothes - only an open railing. Breakfast buffet was generally good although the orange 'juice' is orange flavoured water and the coffee at all machines is very weak.
Stayed 6 nights in Oct 2023
Response from Vânia Madureira, General Manager on Oct 14, 2023
Dear Richard,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe are glad to hear that you found our rooms comfortable and appreciated the cleanliness. Our team takes great pride in maintaining a high standard of cleanliness and service for our guests.We apologize for any inconvenience caused by the limited storage space in the room and the open railing for hanging clothes. We understand that these details can impact the overall experience, and we will take your feedback into consideration for future improvements. Regarding the breakfast buffet, we are sorry to hear that the orange juice and coffee did not meet your expectations. We strive to provide a variety of options for our guests, and we will review these concerns with our team to ensure a better experience in the future.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Vânia Madureira, General Manager

10/10 Excellent

Jayne

Stayed 10 nights in Sep 2023

8/10 Good

Helder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Gillian

Stayed 2 nights in Sep 2023

8/10 Good

Eduardo L

Stayed 6 nights in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Julie

Stayed 8 nights in Aug 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel for a chilled holiday
Great place to chill. Breakfast gives plenty to choose from and everything is spotless. Staff are welcoming and friendly. Walkable in to the old town. Alternatively numerous transport options. Roof terrace bar is a real bonus with great views while sipping a cocktail or two.
Stayed 7 nights in Aug 2023
Response from Vânia Madureira, General Manager on Aug 14, 2023
Dear Georgia,Thank you for choosing our hotel Allegro Madeira for your holiday in Funchal, and for your positive feedback.We are thrilled to read that you found our hotel to be a great place to relax and that our breakfast selection met your expectations. Our team takes pride in providing a welcoming and friendly atmosphere, so it's great to know that their efforts were appreciated. We're also glad that you enjoyed the convenience of our location, with easy access to the old town and various transport options. The Rooftop Bar 360 is indeed a fantastic spot to unwind and take in the stunning views of Madeira, and we're happy that you had a chance to experience it during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Vânia Madureira, General Manager

8/10 Good

karl, Quebec

Stayed 7 nights in Aug 2023

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was top. At the reception staff was not that great,seemed uninterested by their work.Only that one person.They actually sent us a questionnaire to see how things were going, I mentioned it and they sent us free cookies and this person s attitude changed completely afterwards.
Stayed 4 nights in Jul 2023
Response from Vânia Madureira, General Manager on Jul 31, 2023
Dear Angela,We strongly appreciate that you took the time to share your experience with us.We apologize for the initial unresponsiveness of one of our staff members. We appreciate your feedback and are glad to know that the situation improved after you mentioned it in the questionnaire. Your satisfaction is our priority, and we continuously strive to improve our service.On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.We are also glad to know that you really enjoyed our unbeatable location to visit the wonders of a vacation in Funchal, near shops, restaurants and bars.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards,Vânia Madureira, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with great location
Nice hotel, good location with convenient parking. Photos online don’t do it justice. Great breakfast and surprisingly cheap rooftop bar. Lots of good restaurants nearby and there’s a bus stop next to hotel for easy access into the centre. Reception staff were helpful, housekeeping were hit and miss (taking towels, cups but not replacing). I’d definitely stay here again.
Stayed 7 nights in Jul 2023
Response from Vânia Madureira, General Manager on Jul 19, 2023
Dear Guest,Thank you very much for the fantastic reviwe, we appreciate that you took the time to share your experience with us.We are delighted that you enjoyed your stay and appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit memorable. Thank you for highlighting our convenient location. We value the opinions of our guests and will certainly be considering your feedback.We hope to welcome you back on a future occasion.Best wishes,Vânia Madureira, General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Nice staff beautiful room great location
Stayed 2 nights in Jul 2023
Response from Vânia Madureira, General Manager on Jul 13, 2023
Dear Donna,Thank you for your positive feedback.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We look forward to welcoming you back on a future occasion.Best regards,Vânia Madureira, General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The included breakfast was fabulous
Stayed 8 nights in May 2023
Response from Vânia Madureira, General Manager on Jun 3, 2023
Dear Leslie,Thank you very much for your positive feedback regarding your recent stay at Allegro Madeira.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.Moreover, we would like to thank you for mentioning the cleanliness of our installations, because we are fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future.Kind regards,Vânia Madureira, General Manager

10/10 Excellent

José

Stayed 11 nights in May 2023

10/10 Excellent

Václav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Arlan

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023

10/10 Excellent

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti huone, merinäköalan kera
Siisti huone, merinäköalan kera.
Stayed 15 nights in Apr 2023
Response from Vânia Madureira, General Manager on Apr 21, 2023
Arvoisa vieraamme HannuKiitoksia paljon mukavasta palautteestanne.Loistavaa, että piditte hyväkuntoisesta ja siivoushenkilökuntamme on tehnyt hyvää työtä huonesiivouksessa. Välitän mukavan palautteenne eteenpäin siivoushenkilökunnallemme. Kiva juttu, että piditte huoneenne tarjoamasta näköalasta.Parhain terveisin ja pikaisin näkemisin,Vânia Madureira, General Manager

10/10 Excellent

Karin

Stayed 5 nights in Apr 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice adult hotel with great access to waterfront and all kinds of restaurants / cafes / shopping.
Stayed 4 nights in Mar 2023
Response from Guillermo Marañón, General Manager on Mar 24, 2023
Dear Tom, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guillermo Marañón, General Manager

10/10 Excellent

Helen Raphaella

Stayed 6 nights in Mar 2023

8/10 Good

Filippo

Stayed 4 nights in Feb 2023

10/10 Excellent

J m jackson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Mark

Stayed 5 nights in Jan 2023

10/10 Excellent

Edward, Norfolk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. We stayed 1/2 board and were very pleased with food and the exceptional service. And this hotel is so convenient to the public buses and the magnificent cliff walk that is just a few 100m away. Fantastic island all around!
Stayed 3 nights in Jan 2023
Response from Guillermo Marañón, General Manager on Jan 20, 2023
Dear Edward, Thank you very much for your kind feedback.We are glad to know your stay with us was a great experience. Our strategic location is one of the things we are very proud of about our hotel that allows easy access to transport options. Your kind words about our team's quality service are especially appreciated and encourage us to continue with our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,Guillermo Marañón, General Manager

8/10 Good

Frauke

Stayed 4 nights in Jan 2023