Billiards

Reviews of Hotel do Carmo

3 out of 5
Hotel do Carmo
Travessa do Rego, 10, Funchal

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 240 reviews" "
Rating 8 - Good. 122 out of 240 reviews" "
Rating 6 - Okay. 23 out of 240 reviews" "
Rating 4 - Poor. 5 out of 240 reviews" "
Rating 2 - Terrible. 0 out of 240 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location for accessing the old town and shopping areas of Funchal all in walking distance. Very welcoming staff.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent value.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Stayed 5 nights in Feb 2024

10/10 Excellent

Roger, Lancaster

Liked: Staff & service, property conditions & facilities
The bed was comfortable, the shower was hot and had good pressure, the window opened, and there was plenty of storage space in the room. The buffet breakfast was excellent, particularly the fresh tropical fruit salad.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mirjam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special mention to the exemplary service from all staff members. Very helpful and accommodating, helped me with finding out about bus options when I had failed to notice it was a public holiday. No issue holding my luggage on the day of check out while I waited for my bus. The building makes the most of retro features and has all the amenities you'd expect. For a very central location it's tucked away on a side street which kept my room nice quiet at night. I'd happily stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. 1960s theme is very well done, but not overpowering. Hotel is comfortable and very clean, breakfast is excellent and plentiful. Most importantly the staff are unfailingly hard working, friendly and helpful. We would certainly use again.
Stayed 7 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Nov 2023

8/10 Good

Hetti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool
Stayed 1 night in Sep 2023

6/10 Okay

Brooke

Traveled with partner
Liked: Cleanliness
The pool and patio were fantastic and spacious. We had drinks and takeout dinner on the rooftop! The breakfast was okay, however the buffer dinner was awful and we felt quick sick afterwards. There is no AC in the rooms. Water pressure and patio were lovely! Provided a glass of champagne on arrival which was a nice touch.
Stayed 3 nights in Sep 2023
Response from Monica F on Sep 22, 2023
Thank you for your comments which helps us to improve our service.We regret to know that you didn't enjoy the dinner, but we have a very strick health and safety food programme so it's very unsual that the sickness was caused by our food.We don't have AC, but we never advertise it.We apoligize for any inconvinience caused on your holidays

10/10 Excellent

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff are great.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alan McCabe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good position
Stayed 7 nights in May 2023

10/10 Excellent

Kaylome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit :)
This hotel was so close to the city centre, with extremely lovely staff and service. The free breakfast was fantastic, and most of the buffet food was nice. The rooms were good for the price and the rooftop pool was refreshing after some long hikes.
Stayed 7 nights in Mar 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, comfortable bed, excellent breakfast and convenient for the centre of Funchal.
Stayed 5 nights in Mar 2023

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A secret Madeiran gem. This hotel was exactly what we were looking for. Beautiful service, excellent room, and the location couldnt have been handier. We stayed in a few places in Funchal. This was the best one. We are coming back!
Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher

Stayed 7 nights in Feb 2023

10/10 Excellent

Oliver

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very pleasant budget friendly and convenient hotel. Located close to all Funchal attractions. Spent 5 nights. Enjoyed friendly staff, clean rooms and nice breakfasts.
Stayed 5 nights in Feb 2023

6/10 Okay

Rita

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Feb 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, small but fully equipped and comfortable, next to a laundromat, great welcome snacks and drinks. Perfect stay for our last night as we dined at a beautiful restaurant nearby

10/10 Excellent

John

Stayed 3 nights in Oct 2022

4/10 Poor

Marcus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Avoid the Hotel do Carmo
No pick up at airport as arranged prior to arrival. We booked this hotel 5 months in advance and were promised a Superior Room with a balcony. Construction noise started at 7 a.m. in the morning and ended at 7 p.m.in the evening. Balcony faced, a tree and apartments next to construction location. There were other rooms available with a limited view but we were told we would need to wait to speak to a supervisor in the morning. It was after 9 p.m. at night, so we just unpacked and sat on our balcony with metal folding card table chairs and just cried. The light on the balcony was burned out which made it even worse for us. The next morning we tried to make the best of our poor choice. Positives are:the breakfast each day was good, the staff nice, and the rooftop pool lovely. This is an old hotel with limited electrical plugs and beds that need to be replaced. There is just one ceiling fan and when we tried closing the doors it was very hot and we could still hear the noise. The hotel is centrally located but search for another place. We would have cancelled and tried to find a new hotel after they told us we had a Standard Room with no balcony less than 2 weeks before our arrival. At that date we could not find a new hotel for less than 200 dollars a night in central Funchal. October is a busy time on Madeira and that was why we booked 5 months ahead of time. The management said they corrected their booking mistake after many e-mails in late September, avoid this hotel.
Stayed 7 nights in Oct 2022
Response from Monica Freitas on Nov 14, 2022
We tried to explain you (on the several mails we exchanged with you before your stay) that the type of room and other conditions of the hotel were something that didn’t exist. We even wrote you that you could have cancel your reservation without any costs, and you insisted on keeping the reservation.That’s why we don’t understand this review, as during your stay you never advise us about anything wrong.We are sorry that you didn't enjoyed Madeira and your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short 3 night break, and wanted to be in the middle of the Old Town to make the most of it. Carmo was in the perfect location - 10 minute walk from everything we wanted to do! The hotel itself was brilliant too - great breakfast, comfy room, nice bar, amazing rooftop pool - and the staff were all incredibly helpful. We would definitely come back here the next time we return - but hopefully stay for longer. Thanks for the great few days Hotelk do Carmo! Cheers Adam & Mel Taylor
Stayed 3 nights in Sep 2022

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in the perfect location close to the market, the water, many restaurants, a mall and grocery stores. The staff were amazing everyone is kind and helpful. They arranged for a taxi ride to airport. Just keep in mind there is no airconditioning in the room might be difficult for you to sleep at night if you cant stand the heat but there are windows that open and a ceiling fan.
Stayed 2 nights in Aug 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Staff & service
Wonderful hotel, close to the centre of town. Superb staff- always friendly and super-helpful. Great breakfasts and you can eat indoors or outdoors.
Stayed 3 nights in May 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are superb: helpful and friendly and always went the extra mile. Nice clean rooms, in an older building with updated bathrooms and useful little touches like USB plugs beside each bed. The rooms could use more drawer space and I wish there were more electrical plugs in the room.
Stayed 1 night in May 2022

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week stay
Excellent hotel, good breakfasts, looks slightly dated but that's the look they are going for, comfortable bed, everything very clean, staff very friendly. Would consider returning, overall better than expected.
Stayed 7 nights in May 2022
Response from Monica Freitas on May 10, 2022
Thank you for your feedback and we hope you can come back again!

10/10 Excellent

paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb.
We chose hotel Carmo because it was cetral location,thats what we wanted. And since the arrival we didn't regret it. All you need its there,steps away. Hotel very clean,receptionists vey friendly and vey hepful. It's a 3 star hotel but the service is definately 5 stars.
Stayed 4 nights in Mar 2022
Response from Monica Freitas on Mar 22, 2022
Thank you very much for your feedback. We hope you can come back on another opportunity.

10/10 Excellent

Karin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, charming hotel. Lovely breakfast buffet.
Stayed 1 night in Nov 2021

8/10 Good

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, convenient location
Nice people, and good breakfast with cold and hot meals. Convenient location for walking around downtown Funchal and also catching airport bus. The bus stop is 3rd stop coming from airport by express bus. The hotel building is old but kept very clean, and smoking rooms are separated by solid door in the corridor. There was no AC in the room but the large room, high ceilings, and ceiling fan made 28C (82F) temperature feel not too bad. At night, the air cools down quickly in Funchal. The only problem for me was that there was no fridge in the room and I was not able to keep cold drinks.
Stayed 1 night in Oct 2021
Response from Monica Freitas on Oct 21, 2021
Thank you for your feedback that help us to improve our service. It's a pity you didn't ask at reception for a minibar, because we have them available for rent. Hope you can come back on another opportunity.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great value and the location is fantastic
Stayed 8 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has great character, so much more interesting than a chain hotel. It is also ideally located - turn left and walk about 4-5 minutes got the old town. We couldn’t have asked for better in this regard. The pool on the roof terrace was ideal for the kiddies to cool off and for us all to relax. Breakfast was the typical continental - simple but a good start to the day and I love the furniture in the restaurant. The room was fine, and the main bed was very comfy but the rollaways were apparently not comfy - hence the 4 stars, but we would happily stay here again for more than our one night. Shout out to the staff inc Nadia who are extra helpful with info and ordering a car for us.
Stayed 1 night in Jul 2021
Response from Monica on Jul 29, 2021
Thank you for your feedback. We hope you can come back again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 11 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019

10/10 Excellent

NR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right in the center of Funchal. Staff was great; breakfast was fresh and tasty daily.
Stayed 13 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not close enough to the beach. But the hotel was good the road it was on could do with some work.
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Location convenient to Market, Old Town, and Cathedral area shops & sights. Lovely pool and deck though too cold to swim when we were there. Very helpful, friendly reception staff. Neighborhood OK but not the prettiest in town. The hotel building has a look of c. 1970, when it was probably built and could use some brightening up with paint and carpets to achieve a chic retro look.
Stayed 4 nights in Apr 2019

8/10 Good

Reay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven day stay in Spring.
Reception was very good and the staff were very friendly and welcoming. Breakfast was plentiful and varied. The unheated swimming pool was very cold as they rely on the sun to warm it and took some getting used to. Overall the hotel was very clean and tidy. The hotel decor reflects a 1960's style which is not to everyone's taste. Minor issues such as lighting in the toilet near reception not entirely working and certain carpet runners in the stairwell wearing, need attention. However this does not detract from a pleasant stay and friendly atmosphere. The hotel is ideally situated close to the town centre being a ten minute walk from everything of importance. Good value for money.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Rooms were dark and gloomy, better lighting would have improved the ambiance Soundproofing poor.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the perfect location. Lovely helpful reception staff. Nice rooftop pool with great views. Breakfast was pretty good, a decent selection. Some of the decor was a little tired but we loved the 60s images and setting.
Stayed 4 nights in Jan 2019
Response from Monica F on Feb 5, 2019
Thank you for your comments. We hope you can come back on another opportunity Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location at an excellent price, good facilities and excellent staff
Stayed 1 night in Sep 2018
Response from Monica F on Oct 30, 2018
Thank you very much for your comment. We hope you can come back soon. Best Regards

8/10 Good

amanda, maidstone kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel staff were great and friendly
Breakfast was good choices were good very friendly staff this hotel is value for money
Stayed 4 nights in Jun 2018

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location, no fuss
Just missing room service now, but the restaurants' food was better than all the food I ate in the town combined. Buffet dinner for a cost was great too, to have that option.
Response from MonicaF on Jun 6, 2018
Thank you very much for your comments. Hope we can welcome you back again in Hotel do Carmo! Best Regards,

8/10 Good

lynn, PA

Liked: Cleanliness, staff & service, room comfort
Great location
Enjoyed our stay at Hotel do Carmo; great location near the old town, waterfront promenade, shops and grocery store. Very comfortable tho dated, friendly and helpful staff, good breakfast with hot and cold items.. Would definitely recommend and would stay again
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills. Excellent staff
I stayed at Hotel do Carmo for 8 nights. This is a no frills hotel. Basic amenities but clean. I requested an Iron which they do not provide. My room had a double bed which was not very comfortable, and there are only ceiling fans. A charge of 5 euros a day for a fridge if required. Wifi was good Breakfast provided was the same eveyday but had enough variety to accommodate everyone. I didn't get a chance to use the pool as it was always busy. The staff are excellent, very helpful and friendy. The day of my departure, I left very early before breakfast was being served. Reception staff the night before and the morning of, made sure I had access to some breakfast before my departure. There is a Pingo Doce supermarket around the corner. The city centre, Mercado and old town is also a 5min walk. Praia Barrerinha is a 10-15min walk, and is a swimming complex in the ocean. its cost a few Euros but good for a dip in the ocean. The Bar next door is great for sunset drinks Over all a good stay but I feel it was over priced
Stayed 8 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service
excellent location in central Funchal
This hotel is clean but fairly basic. I would class this as a budget hotel. Its location is excellent and is close to all the attractions in Funchal. You can walk to the old Town and to the Marina and cable car from the hotel. The hotel is fine for a short break in Madeira especially if you are on a budget. The staff are very helpful and friendly and the breakfast buffet is good. I would happily stay at this hotel again for a short break,
Stayed 4 nights in Oct 2017