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Reviews of Tui Blue Gardens - Adults Only - Savoy Signature

4 out of 5
Tui Blue Gardens - Adults Only - Savoy Signature
Azinhaga Da Casa Banca, Funchal

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 129 reviews" "
Rating 8 - Good. 58 out of 129 reviews" "
Rating 6 - Okay. 8 out of 129 reviews" "
Rating 4 - Poor. 7 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abilio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 3 nights in Apr 2024
Response from . on Apr 23, 2024
Dear Abilio,Thank you for taking a moment of your time to review your recent stat with us.We are delighted that you enjoyed your stay with us and thank you for your kind words towards our staff. It is comments like yours that we find motivation to work harder in order to exceed your customers' expectations. We look forward to welcoming you back to our hotel soon.Warm regards, Nuno XavierHotel Manager

4/10 Poor

Nicholas

Stayed 1 night in Jun 2023

10/10 Excellent

Michaela, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

2/10 Terrible

Katie

Liked: Cleanliness, amenities
Disliked: Staff & service
On one of the morning at 6am I witnessed one of the most poorly organised fire evacuations I have ever seen. The fire alarm was going off for half an hour, some people were told to turn around and go back to their rooms some didn’t have information. No member of staff was around to co-ordinate us or send us to the assembly area. We were stood outside with no information. Even when the fire alarm finished, there was no check in place, no one was told it was safe to return. It was a shambles! I’ve never experienced anything like it. I am a young solo traveller and this was a very scary experience. i suggest you review your fire procedure because of there was a severe issue you would have fatalities on your hands. I have also grievances with the lack of facilities advertised. When I booked I was made aware that there was a jacuzzi (the reason I chose this hotel as I thought it would be nice in winter months) when I went up to the roof to use it was taped off and closed. I went down to reception to speak to the lady and she was very short with me, saying it was being fixed right now (there was no one up there fixing it) I asked if she had a rough timeline, did she expect a couple of days/ months? She was very rude and didn’t give me any clarity or decent customer service! I also had broken air on (which has now been fixed) and broken safe (also fixed) but should have been inspected upon check in. I contacted management but had no response or support whatsoever.
Stayed 7 nights in Jan 2023

8/10 Good

Zheng Zhang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were great for adults. The sauna could be hotter.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great views and staff
Stayed 6 nights in Sep 2022

4/10 Poor

Eugene

Liked: Staff & service, property conditions & facilities, room comfort
Stay somewhere else for the money
Air conditioner was not working properly at check in. Two requests were made to fix it, resulting in a small fan being provided. This lasted until we left a week later. When I asked for a discount for our inconvenience at checkout, we were told that the hotel does not participate in such things. Breakfast buffet was okay, nothing special. On the upside, general staff was very good and attentive. If you go anywhere in Madeira be prepared for a lot of hills! 45 degree inclines are common and you are never far from passing traffic and exhaust fumes. We paid $200 a night, expected more for our money. Plenty of other hotels in Madeira, try one of those first.
Stayed 7 nights in Sep 2022

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommend
I can't say enough good things about this hotel and our stay. All of the staff were friendly and helpful and the grounds and view were gorgeous. We stayed in a deluxe ocean view room and it did not disappoint. The only thing I'd say that I took any issue with is the bathroom setup. Aesthetically it's beautiful, but practically ... not so much. The toilet has a sliding door without a lock and the shower is basically open. There is a curtain you can close from the bed side of the glass, but only on that side. If you're there by yourself or with a partner (and you're not shy) it's no problem, but I do tend to prefer a bit more privacy. This would absolutely not deter me from staying there again. Regarding food, breakfast was excellent everyday. The dinner, for me, was a bit less so, but still good. My partner loved all of the fish and though I don't like fish as much, I always found something good to eat. As for the location, it depends on what you want. For relaxation that's still close to restaurants and some shops, it's perfect. We didn't take the bus, but there's a stop immediately in front of the hotel to take you to the center and old town of Funchal. Walking takes about 25 minutes, depending on your speed. We travel pretty frequently (once or twice a month) and this was one of the best hotels/stays we've ever had. I have no intention of staying anywhere else the next time we go to Madeira.
Stayed 5 nights in Jul 2022

10/10 Excellent

Buljinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great find everything is very clean check in was very fast breakfast choice is very good and all staff members were very pleasant and helpful. Only downside is it’s on a very steep hill if getting airport bus it’s only €5 per person each way very cheap. So just be prepared for the uphill walk!!. Lovely views from the roof top bar area
Stayed 3 nights in Mar 2022

10/10 Excellent

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go again.
Stayed 13 nights in Nov 2021

10/10 Excellent

Tammy Lynn

Stayed 4 nights in Jul 2021

10/10 Excellent

J, Somerset UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have just returned from a lovely stay at the Savoy Gardens. Staff were helpful, room was clean and spacious and we had a great view. We'd asked to be away from the noise and this was accommodated. The breakfasts were good, hot tub on roof was good with a great view. We were celebrating our 20th wedding anniversary and this was a great choice.
Stayed 5 nights in Oct 2018
Response from manager on Nov 7, 2018
Dear Valued Guest, Warm greetings to you from Funchal! Thank you very much for your review following your visit to the Sensimar Savoy Gardens Hotel and for choosing to stay with us for your special 20th Wedding Anniversary. We are delighted you enjoyed your time here and very much we appreciate you highlighting the many qualities that define our hotel and services. We will be sure to share your positive feedback with the entire team who will be very pleased with your kind words. From all of us, our renewed Congratulations on your anniversary and we hope to welcome you again for another enjoyable holiday experience. With best wishes and Muito Obrigado. Aida Nunes Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel just a shame there was no warning regarding the construction site. Was quite noisy
Stayed 4 nights in May 2018
Response from manager on Jun 1, 2018
Dear Guest, Warm greetings from Funchal! Many thanks for taking the time to provide us with your valuable feedback following your recent stay with us at the Sensimar Savoy Gardens Hotel. We are pleased to note that you enjoyed our services and facilities and do regret to learn that you were not aware of the works taking place close to the hotel. On this opportunity, we inform you the construction is of a low-story block of deluxe residential apartments and completion is due for late 2018. The works have now reached the final phase of fittings and finishes and we have liaised with the builders to ensure any sporadic noise is only carried out at certain times of the day and of less inconvenience to our guests. We are sorry to hear that this has affected the full enjoyment of your stay on this occasion. We hope to have the opportunity of welcoming you back and to be of service to you again with our warm Madeiran hospitality. Warmest regards, Aida Nunes Hotel Manager

10/10 Excellent

TSADIKOV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from manager on Apr 12, 2018
Dear Guest, Thank you for kindly taking your time to evaluate your recent visit to the Sensimar Savoy Gardens Hotel. We were most pleased to note that you enjoyed every aspect of your stay and we very much appreciate your excellent rating on our hotel and services. We hope to have the pleasure to welcoming you again on a future visit. With warm regards and Muito Obrigada. Aida Nunes Hotel Manager

8/10 Good

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2018
Response from manager on Feb 14, 2018
Dear Guest, Thank you for kindly taking your time to evaluate your stay at the TUI Sensimar Savoy Gardens Hotel. It was a pleasure having you with us and we hope to have the opportunity to welcome you back again on a future visit when we will be sure to strive to meet your expectations. With warm regards and Muito Obrigado. Aida Nunes Hotel Manager

6/10 Okay

Richard, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Review
The a/c dosent m work , the shower tube were damage
Stayed 1 night in Jan 2018
Response from manager on Jan 26, 2018
Dear Guest, Thank you for sparing the time to review your recent stay at the TUI Sensimar Savoy Gardens Hotel. Your comments are very important to us in our efforts in attaining complete guest comfort and satisfaction and we will be sure to review your feedback with our technical services for repairs where necessary. Please accept our apologies for any inconsistency you may have experienced during your stay on this occasion. We do hope that you will decide to return to our hotel one day, it will be a pleasure to serve you again and to provide you with a more positive experience. With warm regards and Muito Obrigado The Management

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from The Manager on Jan 10, 2018
Dear Guest, Thank you ever so much for your excellent rating on our services and facilities following you stay at the TUI Senismar Savoy Gardens Hotel. We all look forward to welcoming you back sometime soon to enjoy our warm Maderian hospitality, once again. The Management

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
Nice enough hotel, we were only here for one night because of delayed flight home. We like the roof terrace. However room was very small and hotel is located up a very steep hill away from bars and restaurants.
Stayed 1 night in Oct 2017

6/10 Okay

shirley, united kingdom

Disliked: Cleanliness, room comfort
Nice hotel good choice of breakfast
building work carried out next to hotel was very noisy all around also the dogs
Stayed 9 nights in Aug 2017

8/10 Good

Taz, Planet Earth

Liked: Cleanliness, staff & service, room comfort
Very good with a couple of observations
Loved the hotel for the most part. Friendly staff good location and comfortable stay over all. However, I would have liked to see better selection of coffee and teas in the room than cheap lipton and nestcafe given that it is a 4 star hotel as such are found in 2 star accomdation. I would have also loved to see a gym/health club facilities. Lastly, the breakfast buffet is generous, indeed, however if one is staying for more than a couple days it gets really boring. Aside from that all the best.
Stayed 4 nights in Jun 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Savoy Gardens April17
Food not fantastic, buffet very expensive at 30 euros per head Rooftop good but bar not open for drinks

4/10 Poor

retired journo

Disliked: Cleanliness, room comfort
no 4 star experience
No hot water and broken shower dirty bathroom on arrival. No water in room. Dirty carpet told due to flood. Room damp and smelt. On leaving and checking under bed found rotten apple left by a previous guest. Checking sea facing rooms they looked good. Manager found after 3 days of requsting. - apologised said room due to be decorated offered free dinner. Computer not working. Pool not heated. No courtesy bus and hotel on very steep hill not near shops or restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Sensimar
Nice hotel, with everything we needed for a pleasant stay. Walking distance to everywhere,bus stops and restaurants nearby and reasonably cab fares if you are too tired to walk back the hill. Breakfast is plenty with variety of choices and the staff is friendly and efficient. Room is clean and the bed is comfortable ,you get a free bottle of water in the room everyday and there's even a radio that you can listen to in the bathroom as you get ready in the morning! It is very quiet ,you can relax by the pool or or on the roof terrace with an amazing view!

8/10 Good

Frequent travel, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a good location
The staff were very helpful and friendly and the view from the rooftop was very beautiful. You do get very fit walking up and down the hill.

8/10 Good

Andy, Heidelberg, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, convenient to the Lido area of Funchal
Nice hotel, catering especially to English-speaking guests and adults. Rooms were comfortable, clean, and relatively spacious. Our balcony offered a lovely view of the ocean. A substantial breakfast was included. The hotel styles itself somewhat as a "cruise ship on land," with nightly entertainment, spa, on-site tour directors (from TUI/Thomson), etc., and largely succeeds in this endeavor. True to much of this area of Funchal, it sits on a substantial hill, so if you are badly out-of-shape or mobility impaired, getting around may be an issue. Otherwise, you are a <5 minute walk to a "levada" walking trail and numerous restaurants, and ~15 minutes walk to shopping and the Lido Promenade. Only real complaint is that the hot tub was more akin to a "tepid tub," but that is small potatoes.

10/10 Excellent

George, Sevenoaks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Savoy Gardens
Comfortable large room with good views. The only downside was a shower in the bath.

10/10 Excellent

N/A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excedllent and well atisfying in all areas
As above, as above and as above. What more can I say - its a great hotel - I amn unable to spend time writing reviews on hotels when I stay in them all the time

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring in the New Year in Madeira
We have stayed in numerous hotels for both pleasure and business and can honestly say the hotel staff at Savoy Gardens was amazing. This was our first time visiting Madeira and really had no idea of what to expect. We were not surprised to find the hotel bustling with guests from various countries given the time of year. However, we were surprised at how professional, informative and pleasant all the staff were. They answered our numerous questions patiently. We would happily recommend this hotel to any friend or relative.

8/10 Good

nykwrx, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Twenty min walk to town. A few restaurants nearby.
At checking given first floor "garden view" room while reservation was made and paid for, more expensive, ocean view. Fortunately with one trip back to reception this was quickly corrected. Internet ok in the lobby but no connectivity in the room. Overall fair value for the price paid.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Relaxed, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super roof terrace!
We thoroughly enjoyed our long weekend here. All staff were welcoming, friendly, professional and very kind. We moved on to a different destination for the rest of our holiday in Madeira and, by mistake, I left behind some jewellery, my perfume and my Radley shopping bag in the desk drawer. I phoned reception in the evening. The following day all the forgotten items had been brought to our second destination by lunch time and given back to me. How's that for service! We loved the roof terrace sun bathing facility. This includes a choice of styles of sun beds including a canopied double sunbed, and a jacuzzi on a raised platform giving wonderful views out to sea or across Funchal. Also, there is an 'honesty' bar area stocked with drinks, including tea & coffee, packeted nibbles, sandwiches and fresh fruit and lovely seating area in which to enjoy these. Good choice at buffet style breakfast including English type back bacon 'properly' cooked! We were booked for b&b and chose to eat out in the evening, so unable to comment re dinner, but there seemed to be lots of choice on the menu as well as an additional a la carte facility if guests wanted it.

8/10 Good

Josée Bénédicte THOMAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien, personnel très agréable et serviable. Piscine intérieure sympa. Massage très bien très professionnel
Stayed 7 nights in Feb 2024

10/10 Excellent

Eliane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très beau et propre, avec un service d’exception .Le séjour était parfait. Je recommande et reviendrais !
Stayed 3 nights in Jan 2024

2/10 Terrible

pierre

Disliked: Staff & service
Stayed 4 nights in May 2023

8/10 Good

Valérie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dommage que le petit dejeuner ne puisse pas etre pris dehors
Stayed 3 nights in Feb 2023

10/10 Excellent

Grete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2023

8/10 Good

Sami

Liked: Staff & service, room comfort
Stayed 12 nights in Dec 2022

8/10 Good

iiro

Stayed 7 nights in Dec 2022

10/10 Excellent

José Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Profesionalidad y comodidad
Genial de principio a fin. Trato de 10, el personal fantástico del primero al último con el que coincidimos.
Stayed 4 nights in Dec 2022

10/10 Excellent

Jérémy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine!
Stayed 7 nights in Oct 2022

10/10 Excellent

jean francois

Stayed 1 night in Nov 2022

10/10 Excellent

Isabel Maria Lopes Lourenco

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
😍
Stayed 5 nights in Oct 2022

8/10 Good

Nabila

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é belíssimo e muito confortável, conta com uma hidromassagem no terraço com uma vista linda. O café da manhã era sempre saboroso e bem servido. A localização era boa considerando que na Madeira os pontos turísticos ficam espalhados pela ilha. Tem restaurantes bons próximo do hotel. O atendimento era muito bom, porém a acessibilidade não era das melhores considerando que para ir ao terraço era necessário subir um lance de escada e para acessar o prédio novo era preciso passar um pequeno lance de escadas da recepção até a piscina externa, apesar de ter recebido ajuda tanto na chegada no hotel quanto na saída com as malas ainda sim caso uma pessoa com deficiência quisesse acessar o terraço ou ir para a piscina externa seria difícil, não era o caso porém seria bom que eles pensassem sobre isso para qualquer imprevisto futuro. Minha estadia foi muito confortável e o hotel oferecia pacotes de passeios pela ilha com saída do hotel (minha dica é que vocês agendem logo que chegarem ao hotel assim conseguem escolher as datas que realmente desejam). Espero poder voltar a Madeira algum dia!
Stayed 6 nights in Aug 2022

10/10 Excellent

Inmaculada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos un pequeño incidente al principio que rápidamente solucionaron
Stayed 9 nights in Aug 2022

8/10 Good

Annabelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chambre conforme à ce que nous avions demandé, avec petit balcon vue sur mer. Nous avons apprécié les 2 piscines (extérieur et intérieur) ainsi que le rooftop avec jacuzzi et bar. Personnel serviable et accueillant. Le spa et le restaurant Culinarium sont à faire (sur réservation). L’hotel est à 30min à pied du centre de Funchal mais plusieurs bus sont disponibles dans la zone si besoin. Seul bémol : pour un 4* on s’attend à avoir des peignoirs dans la chambre. En option payante (8€ /peignoir).
Stayed 6 nights in Mar 2022

8/10 Good

ADNANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Eliane e Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

8/10 Good

Petteri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021