Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
for Couples
by Timofrom Lahti

Keskellä kaupunkia

Posted Dec 27, 2014 on Hotels.com
Loistava sijainti, keskellä kaupunkia. 4-tähteä ollut 1987..... Huoneet kuluneita. Ystävällinen palvelu, autolle parkkipaikka, pieni uima-allas katolla.
4 out of 5
for Couples
by Robertfrom Sweden

Perfect location in Funchal city

Posted Dec 26, 2014 on Hotels.com
Great with parking for hotel guests. It was close to the city and the aerobus stoped almost outside the hotel (no need for taxi). There was a lady in the reception that was very knowledgable about roads and sightseing places, very friendly. Perfect hotel if are in Madeira during of season like we where (end of December). But it has a pool on the roof so could work all around.
4 out of 5
for Couples
by A verified travelerfrom England

Excellent location, friendly staff, basic room

Posted Dec 8, 2014
Pros: The location and the staff were excellent. Free parking was a bonus.
Cons: The really need to be offering free WiFi. The undersized bath should be replaced with a proper shower.
Location: Old town, marina, restaurants, cable car all a few minutes walk. Perfect location.
my wife and I stayed for a week and found the hotel exactly as others had described so we were not disappointed. the room was very clean and the staff very friendly and helpful. The rooms are basic (no tea or coffee making) and you have to rent the fridge but the cost is minimal. WiFi is expensive so we didn't bother as it's readily available around Funchal and at most restaurants. The bath was too small to be used as such and the space would have been better used as a proper shower. Breakfast was continental and very limited but what they had was not unpleasant. We booked chiefly for the location and it was perfect - 10 min walk to marina, old town, cable car - perfect. we also had a car which we could park for free at the hotel - no problems at all with about 20 spaces.
5 out of 5
for Everyone
by A verified travelerfrom london

Lovely hotel in old town

Posted Nov 1, 2014
Pros: The breakfast buffet and the friendly staff
Cons: Provide free wi fi
Location: 5 mins cable car to Monte, prom, old market and bus station. Yellow bus tour was excellent value .
I love the fact it's only 5 minutes walk from the seafront and cable car. The swimming pool on the roof was lovely and very clean ,
2 out of 5
by vivifrom france

literie vraiment inconfortable

Posted Oct 1, 2014 on Hotels.com
hôtel très bien placé et personnels d’accueil très sympathique par contre, le confort de la chambre laisse vraiment à désirer, la literie est vraiment inconfortable et pas de clim juste un ventilateur qui fait un bruit pas possible et qui rafraîchie rien du tout.
4 out of 5
for Everyone
by A verified traveler

Nice hotel, great location!

Posted Sep 27, 2014
Spent a week here on vacation and had a pleasant stay. The room was clean and a little quirky (although the furnishings were a little dated). The rooftop pool is small, but ideal for cooling off after a bit day and the Terrance has a good view up to the mountains and over the city. It is very central in Funchal being only a few minutes walk from the marina, cathedral, market and old town. There are a good number of parking places for somewhere so central, but you need to be good at manouvering to get into some of them. Also the hotel staff ask for you to leave your car keys at reception (as cars are sometimes parked blocking other people) - not a big problem, but slightly strange. Breakfast was a little basic and the staff were slightly abrupt at times.
4 out of 5
for Everyone
by A verified travelerfrom UK

Good position for centre of Funnchal.

Posted Sep 21, 2014
Pros: The location and the friendly ,helpful staff.
Cons: Perhaps the decor over time.
Location: As above.
The hotel is in a very good location for the centre of Funchal with shops ,cathedral ,gardens, promenade and restaurants within a few minutes walk. The staff could not have been more helpful and accommodating. The room was comfortable ,although a little basic but it was always cleaned very efficiently. We had breakfast every morning which was a running Buffett always well topped up. In all the hotel was as we expected from the description and the staff were amongst the best we have ever had.
1 out of 5
for Overnight Stay Before Destination
by Andyfrom Somerset

"Moved to a sister Hotel"

Posted Sep 1, 2014 on Hotels.com
We had booked a night at the Hotel Windsor in August 2014 before flying home after a lovely 12 day holiday in Madeira/Porto Santo. Unfortunately when we arrived to check in at the Windsor they informed us that our room was flooded and the Hotel was full, they had arranged for us to stay at their sister hotel just down the road at no extra charge. I should hope not, we were taken by the receptionist to Hotel Do Centro, not happy. The Windsor looked like a plush 4 star hotel, Hotel Do Centro was a cramped 2 star at best. Family room for 4 was a 4th bed crammed into a tiny room, which you could hardly walk past it. Dirty, mould smelling noisy room on a side street. of the town. Breakfast was rolls, cheese and ham and very little else. Thankfully it was only for 1 night. We specifically booked the Windsor as we wanted to splash out on a nice hotel to finish off our holiday. Disappointed and let down.
3 out of 5
for Everyone
by A verified travelerfrom Enghien

Basique de chez basique

Posted Aug 30, 2014
Pros: Localisation, personnel, tarif économique
Cons: Chambre: Climatisation, isolation phonique et thermique, minibar et literie à remplacer, écran tv 12 pouces impressionnant.
Location: En lein couer du vieux Funchal : commerces, bars, restos, boites et points de départ excursions et téléphérique. Arret bus aeroport a 5mn.
Hotêl très bien situé dans le vieux Funchal d'où l'on fait tout à pied mais qui mérite 2 étoiles et certainement pas 4. Personnel très souriant, accueillant et serviable. Vraiment top. Par contre à part ça, pas top, la piscine est suffisante pour se mouiller vraiment rikiki comparée aux photos qui laissent imaginer une surface bien plus grande.... Concernant les chambres, c'est très basique, sallede bain très grande et fonctionnelle mais sinon pas de clim, minibar presque mort, literie qui permet de dormir mais de mauvaise qualité (ferme mais on sent la structure métal du matelas) à renouveler, insonorisation de la porte inexistante. Pas testé le petit déjeuner. Je recommande cet hotel comme un point de chute pour un passage de 2-3 jours ou juste avant de revenir à l aeroport.
5 out of 5
for Everyone
by A verified travelerfrom London

Very nice hotel in the old city of Funchal

Posted Aug 27, 2014
Pros: The receptionist was very helpful in providing some useful information and tips about what to do and where. E.g. free WiFi internet in Pingo Doce etc.
Cons: Air Conditioning would be nice, especially for preparing the room for sleeping. The temperature at night was too high: 26^C.
Location: Here are just a few: cable car to and from the Tropical Garden, beaches: Lido, Praia Formosa and Machico (by bus), Municipal Park, Catamaran Trip etc.
We really enjoyed our three weeks stay in Hotel Windsor, Funchal. The staff were exceptionally friendly and the room was very clean. Although it was quite hot at the time of our visit (August), the lack of air conditioner in the room did not detract much from the pleasantness of our experience. Besides, there was a big and oscillating fan present in the room which we turned on as required (which wasn't very often). The food in the hotel's restaurant was simply fabulous --- much better quality (and not expensive) compared to the other two or three restaurants we tried in the actual city.