Ratings based on 314 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Convenient to promenade walk and our next hotel.

Posted May 4, 2015
Used hotel for the 3 days prior to our usual week in timeshare at nearby Residence, Porto Mare Hotel. Breakfast was excellent. Our balcony was the narrowest we have experienced anywhere previously. No dressing table for wife!! No tea/coffee making facilities in room either despite asking for them. Barely met our needs and was pleased to move on to out timeshare.
5 out of 5
Recommended
for Everyone
by A verified traveler

Veramente bello

Posted May 4, 2015
Veramente bello, personale cordiale, pulizia impeccabile, e cibo ottimo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom linkithgow

Wonderful hotel

Posted Apr 23, 2015
Great hotel and staff. Wonderful location suitable for couples and families
Comment from Hotel Management
Apr 27, 2015 by RA, Hotel Management
Dear Guest, Thank you for your feedback, for taking out your valuable time posting this survey. Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. With our Warmest Regards, Ricardo Assis Unit Supervisor / Pestana Promenade
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Superb service and great facilities

Posted Apr 12, 2015
Pros: The facilities and the various rest areas available
Cons: The lifts can get very busy at times
Location: Walking distance to town
This was the second time we stayed at this hotel and it was again a very pleasant stay in Funchal. We can thoroughly recommend this hotel. Staff were extremely friendly and helpful, the facilities were clean and in good condition. There was a great choice of breakfast (cereal, porridge, English breakfast, and fresh fruit as well as freshly made omelettes and cakes). It was very busy at the breakfast buffet so it might be worth getting up a bit earlier (between 7 and 8 am was the quietest time). The food we had at the restaurant was excellent and also very reasonably priced.
Comment from Hotel Management
Apr 27, 2015 by RA, Hotel Management
Dear Guest, Thank you for your feedback, Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. On behalf of the all Team, we thank you for your most appreciated contribution. With our Warmest Regards, Ricardo Assis Unit Supervisor / Pestana Promenade
5 out of 5
Recommended
for Everyone
by A verified travelerfrom gothenburg

Fräscht med fantastisk trädgård.

Posted Mar 28, 2015
Pros: Rummen var stora och fräscha. Inomhuspoolen och jacuzzin bra. Väldigt trevlig personal. Stora och fräscha utrymmen. Poolområdet och trädgården.
Cons: Maten. Frukosten var bra. Lunchen var dyr och usel. Middagarna Ok. Dåligt med aktiviteter för små barn.
Location: Promenera, bada, shoppa, äta mm
En fantastisk vecka på detta hotel. Två vuxna och ett barn(6 år) trivdes. Badade mycket i inomhuspoolen då vi hade otur med vädret.
Comment from Hotel Management
Apr 7, 2015 by RA, Hotel Management
Dear Guest, Thank you for your feedback, for taking out your valuable time posting this survey and for your preference for the Pestana Hotels & Resorts. Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. On behalf of the all Team, we thank you for your most appreciated contribution. With our Warmest Regards, Ricardo Assis Unit Supervisor
5 out of 5
Recommended
for Couples
by A verified travelerfrom Essen

Wohlfühlen in schönes Umgebung

Posted Mar 20, 2015
Pros: Lage, Ausstattung, Personal, Frühstück
Cons: wenn überhaupt: reservierte kostenlose Parkplätze für Gäste
Location: direkt an der Strandpromenade ca. 20-25 Min. Fußweg von Funchal-Zentrum gute Lokale (Restaurants und Pubs) in naher Umgebung
- sehr schöne Unterkunft, die wir wieder buchen würden - überaus freundliches Personal - gute Lokalitäten in der Umgebung - schöne Promenade und toller Blick - ca. 20-25 Min. Fußweg bis Funchal-Zentrum
5 out of 5
Recommended
for Couples
by A verified travelerfrom peterborough

Location & facilities all superb

Posted Mar 8, 2015
Pros: Location, room size, lovely gardens, several pools, spa & buffet breakfasts were super, free parking outside or on main road close to reception
Cons: As said, room towels!,,,
Location: Many restaurants close by all good value, walk into town centre approx 3 miles, well worth it.
Only minor criticism is the room towels were a bit like cardboard and not very absorbent, other than that this is a first class hotel with very pleasant staff not too pushy either.
Comment from Hotel Management
Mar 12, 2015 by tf, Hotel Management
Dear Guest, Thank you for your feedback, for taking out your valuable time posting this survey and for your preference for the Pestana Hotels & Resorts. Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. On behalf of the all Team, we thank you for your most appreciated contribution. With our Warmest Regards, Tania Felgueiras
5 out of 5
Recommended
for Personal Event
by Diannefrom UK

Outstanding

Posted Feb 4, 2015 on Hotels.com
Fantastic hotel with friendly and efficient staff, couldn't fault it in any way.
Comment from Hotel Management
Mar 5, 2015 by Paula Coutinho, Hotel Management
Dear Dianne, Thank you for your great feedback, for taking out your valuable time posting this survey and for your preference for the Pestana Hotels & Resorts. Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. On behalf of the all Team, we thank you for your most appreciated contribution. With our Warmest Regards, Pestana Promenade
5 out of 5
Recommended
for Everyone
by A verified traveler

Mycket fint hotell med utsikt över havet

Posted Feb 1, 2015
Pros: Läget, arrangemangen, personalen
Location: Promenera, äta gott, bada, shopping i mindre skala runtikring, SPAR mkt bra för mindre matbehov o vin, samt ett större shoppingcenter på gångavstånd.
Mycket fint hotell, vackert sydläge med härlig utsikt över havet, blomstrande trädgård (trots jul-nyårstid) och pooler. Fantastiskt läge att bo på och äta måltider nära havet. Fin strandpromenad nedanför, men hotellet är ändå fint avskiljt. Fantastiskt välarrangerade och familjära jul- och nyårsfiranden. På nyår ordnades resa ner till bästa plats i centrum för att få se världens bästa nyårsfyrverkerier med ett eller flera glas mousserande vin. Mycket vänlig och engagerad personal. Vi kommer gärna tillbaka!!
Comment from Hotel Management
Mar 9, 2015 by tf, Hotel Management
Dear Guest, Thank you for your feedback, for taking out your valuable time posting this survey and for your preference for the Pestana Hotels & Resorts. Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. On behalf of the all Team, we thank you for your most appreciated contribution. With our Warmest Regards, Tania Felgueiras
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orleans

Parfait. Très bien situé et très agréable.

Posted Feb 1, 2015
Pros: tout
Cons: Aucun
Location: Centre ville de Funchal à proximité
Hôtel à proximité de la mer. Nombreuses chambres avec vue mer.