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Reviews of Quinta das Vistas Palace Gardens

5 out of 5
Quinta das Vistas Palace Gardens
Caminho de Santo Antonio, nr. 52, Funchal

Reviews

8.2

Very Good

Rating 10 - Excellent. 78 out of 193 reviews" "
Rating 8 - Good. 72 out of 193 reviews" "
Rating 6 - Okay. 22 out of 193 reviews" "
Rating 4 - Poor. 16 out of 193 reviews" "
Rating 2 - Terrible. 5 out of 193 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what you expect.
The hotel was running on skeleton staff, the facilities were mainly out of order or unusable. The breakfast was okay, and the view was stunning, but overall was a struggle given the fact it’s advertised as luxury.
Stayed 7 nights in Oct 2023

10/10 Excellent

Joey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was amazing. I would visit again. Impressed with the facility.
Stayed 1 night in Dec 2023

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

paul

Stayed 1 night in Oct 2023

8/10 Good

Ilidio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service
The hotel was very nice and I enjoyed my stay. I had only booked for B&B which was fine but the fact that the bar and restaurant were closed completely otherwise was disappointing. I don’t think it is unreasonable to expect to be able to buy a drink!
Stayed 4 nights in Sep 2023

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Overall disappointing. Some staff were nice, but at breakfast I was disappointed by the service. I asked for some ketchup with my meal, and was just bluntly told 'no we don't have any' without apology or any offer to find some (I can't believe a big hotel would not have any ketchup anywhere in it??). The same member of staff insisted I use a saucer for my teacup in a way that felt like policing me, and they continued to stand in the room glaring at the customers in a most unfriendly manner. It felt very uncomfortable. The room was basic, and the bedding and bed was not very comfortable. The windows were also quite dirty. Also the air conditioning was poor and the room remained very warm throughout our stay. Overall I would not recommend this hotel or stay here again.
Stayed 1 night in Jun 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Wonderful, lived up to its name of a great view!
The view was absolutely amazing and the rooms were wonderful. No complaints at all about that :) breakfast was fantastic and you can not beat the incredible views from the hotel breakfast, it was a little sun trap with views of the ocean and the beautiful mountains. It was a shame the hotel bar was closed in the day / evenings and it felt a little quiet and perhaps a little like it has been frozen in time since the 90s. It may be because we were there in May so a little out of season. Everything in brilliant condition, very grand hotel and could imagine it would have been a fabulous and very glamorous spot in its hay day! It was a really restful and relaxing stay here and we had a lovely garden off our room too with incredible views. there were a few very minor things like the lights in the hotel didn’t work in all parts of the corridor (not a big deal at all though) and the wifi didn’t really work in the rooms (again not a huge deal if you wanted to just disconnect but may be an issue for some)! It was only €6-9 euros in a taxi to the town, however we were hoping to be able to walk (google maps says 18 min walk), unfortunately the roads were a little precarious with no safe pavement to walk on so we decided mostly to taxi to be on the safe side! Overall we absolutely loved our stay here and honestly can’t complain, the little things we mentioned didn’t negatively affect our stay at all.
Stayed 7 nights in May 2023

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there for 1 night so didn't get chance to use all the facilities, but the room was very clean and comfortable with great views over Funchal, the bathroom and shower were clean and everything worked well, plenty of channels on the TV. WiFi is good in the bedrooms but no drink making facilities. Breakfast was excellent with loads of choice of hot and cold food and the ambience in the restaurant and adjoining outside terrace makes it a lovely place to eat. The only downside is the walk up from town, steep and a little convoluted so make sure you've got plenty of charge on your phone as you set off walking and allow around 30 minutes. Otherwise around 7 euros by taxi.
Stayed 1 night in Apr 2023

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

4/10 Poor

catherine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY DISAPPOINTING
I am not a person that would normally complain but feel scammed and wouldn't want anyone else to waste their hard earned money. This is most definitely NOT a 5* hotel as advertised. The whole place is in dire need of renovating. The carpets are worn and stained, towels are badly frayed, stained with holes. The whole hotel decor is plain and in need of a deep clean. The beds are uncomfortable, shower curtains not fit for purpose - the main curtains fabric resembled shower curtains material (also stained and filthy) Indoor swimming pool (which is also one of the outdoor pools) not heated so not fit for use in February which was also not maintained to decent standard. Jacuzzi was only just lukewarm. Food was extremely basic, not replenished as frequently as needed. Only one staff member on to clean tables/replenish which meant there were many days of having to clear tables yourself. Amenities stated on the website don't exist - no yoga, robes, slippers, free water or massage service. Some sites state it has a local shuttle to get to town - it doesn’t. No tea making facilities in the room (when asked, was provided with kettle and cups only) If i'd booked a 3* hotel I wouldn't complain but this is a far cry from a 'Luxury 5*' as stated. It is an absolute insult to the hotels that are awarded 5* for their efforts, amenities and luxury. It's not allowing me to upload photos of which I have plenty. The only decent thing about this hotel are the views.
Stayed 7 nights in Feb 2023

4/10 Poor

Ian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This isn't a five star hotel. It's more like three star with a few four star bits thrown in. The room was quite big and it had a nice balcony. None of that is any good if the beds are rock hard though. If there is one thing that you expect in a five star property, it's to have comfortable beds. The breakfast buffet was very disappointing too. The choice very limited. The bacon was fake, as was the juice, and the mushrooms we're tinned. There wasn't even any toast - surely a very basic requirement. The pool was nice but wasn't heated and Madeira rarely gets hot enough to do the job by the sun. The towels were old, worn and even patched up. The views were great but not nearly enough to make up for the many shortcomings of the hotel. Poor value for money.
Stayed 4 nights in Aug 2022

10/10 Excellent

RT, Preston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made my stay at the Quinta Das Vistas Palace very relaxing, no complaints about anything regarding this hotel
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view over Funchal is the best.The hotel was very busy with guests on promotions. In that respect we felt we were paying over the odds for bed and breakfast.
Stayed 14 nights in Mar 2019
Response from Marketing - Charming Hotels Madeira on Mar 29, 2019
Thank you so much for reviewing our Hotel. We really appreciate your time. We are very sorry for any inconvenience, but we truly hope that you enjoyed your stay with us. Thank you so much.

8/10 Good

Verified traveler

Stayed 14 nights in Mar 2019
Response from Marketing - Charming Hotels Madeira on Apr 2, 2019
Thank you so much for your time. We hope you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of Madeira
It was a wonderful hotel, staff were on hand at reception all day and quick to respond to requests and queries. The pool bar was not always covered by staff but made up for it in service. Definately would recommend this hotel.
Stayed 1 night in Aug 2018
Response from Raúl Alves on Sep 20, 2018
Dear Madam/ Sir, Thank you very much for your comments regarding your recente stay at the Quinta das Vistas, and also we thank you for choosing us to spend your holidays at our beautiful Island of Madeira. We hope to have the pleasure of welcoming you again in the near future. Kind regards - Raúl Alves

8/10 Good

Joseph, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with Amazing views. *WiFi only in common areas*
Stayed 4 nights in Jul 2018
Response from Raúl Alves on Sep 20, 2018
Dear Sir, Thank you very much for comment on our Hotel, as it help us to improve our services. We hope you have had a safe journey back home, and also hope to have the pleasure of welcoming you again in the near future. Kind regards - Raúl Alves

2/10 Terrible

laura, manchester uk

Disliked: Staff & service, property conditions & facilities, room comfort
very disappointing all round
This is not a 5 star, I would suggest 2 or 3 star. Terrible facilities, not even a lounge to sit and read - just the entrance hall. Tiny swimming pool, the outdoor pool unheated. No hint of luxury or quality anywhere. We were gutted.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with nice lounge and dining room. Great views of Funchal and great garden. Found bed hard but hotel quickly fixed that. Walk to town is by busy narrow street, but can or public bus or hotel bus. Have stayed there eight to nine times!!
Stayed 14 nights in Nov 2017
Response from Charming Hotels on Jan 6, 2018
We would like to thank you for your preference in our hotel and look forward to hearing from you again.

8/10 Good

Mary, Hastings, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel with Impressive Views.
Lovely Hotel, spacious & comfortable. Loved the pool area and used the small gym to do Tai Chi. Quite a long walk into town and uphill to get back ,on busy narrow road. Best to use hotel shuttle, local bus or taxi.
Stayed 10 nights in Oct 2017

10/10 Excellent

MB, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
An excellent hotel in a good location. Staff were very friendly and helpful. Room was big and bathroom was clean. Breakfast was a varied continental with cooked options. Eating on the patio overlooking Funchal was a great way to start the day. Hotel has a free shuttle into town but it is a pleassant walk down but we used taxi to get back. Would stay here again. Hotel has a pool but we didn't use it
Stayed 5 nights in Oct 2017

10/10 Excellent

Lone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll happily return to Quinta das Vistas
This is a lovely, comfortable, hotel with spacious rooms and great service. The terrace has a spectacular view of Funchal and was great for breakfast, where we also enjoyed the complementary bubbles! The pool is small, but adequate, and the pool area also faces the town and ocean (though sun loungers need an "upgrade" as they are quite worn). It is a 5-minute taxi-drive from the hotel to the centre of Funchal (~euro 6) - walking is tricky as there is no side-walk/pavement for the better part of the walk into town. There is free wifi in public areas (though not at the pool), but no wifi at all in the rooms.
Stayed 1 night in Oct 2017

8/10 Good

DCW, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff
All staff VERY FRIENDLY, HELPFUL, and ACCOMMODATING. Cannot fault staff despite other reviews. Wifi seems to have improved, plenty of access in large atrium but slow in room. Here during bad weather causied BA to cancel our return flight - absolutely no help from BA! - coinciding with Monarch demise. Staff here could not have been better at supporting our predicament. At time of writing Expedia have arranged return flight 5 days after scheduled return - which was originally only a 5 night short break.......
Stayed 5 nights in Sep 2017

6/10 Okay

kevin, plymouth, uk

Liked: Staff & service
Struggling to maintain its class
This is a hotel ideally situated looking over Funchal, importantly its away from the new high rise hotels being crammed into what’s known as the tourist area. It has an elagent vibe to it, styled to match and more reminiscent of days gone by which is very nice. unfortunately it is now showing signs of use, chairs are starting to wear along with the rugs and carpets. In fact it could all do with a bit of TLC. However the staff make up for it by providing good service in a discrete and effortless way, especially as they seem to have no management support at all. The restaurant is very good both in food and views, if the menue is a bit limited. Overall it is a reasonable place to stay.
Stayed 7 nights in Sep 2017

10/10 Excellent

Beth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We had a really lovely stay in Quinta Das Vistas for four nights in Septemmber. We arrived early evening and were greeted and promptly checked in to our room. The hotel has free car parking just steps away from the main reception. The room we had was absolutely beautiful, spacious, an incredible balcony that overlooked the pond with two geese and a swan and the sea. The attention to detail was really nice with plenty of plug sockets, lamps and mirrors, a towel robe each, mini fridge, safe etc. We never had dinner in the hotel as it cost extra but breakfast was included and each morning there was a lot of choice. Restaurant staff were friendly. The hotel has an indoor and outdoor pool overlooking the sea and a jacuzzi, spa and gym. Can't fault anything here. We really enjoyed our stay and are coming back soon.
Stayed 4 nights in Sep 2017

10/10 Excellent

ian, coventry england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
very good hotel will return in future lovely views over the sea and hills
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Really nice hotel overlooking the bay, great views from rooms and breakfast terrace. Staff are superb and always obliging. Very clean and superb pools. Hotel however is away from sea front and up a steep hill (Hence the views) need transport to fully appreciate or allow for Taxis, Hotel does have a shuttle bus that works to a timetable. Overall, excellent.
Stayed 7 nights in Aug 2017

4/10 Poor

Arun, Staffordshire,United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a five star hotel,but far from it
I will start with the good things first . The quinta das vistas is surrounded by a well maintained garden and has a great view of Funchal .Unfortunately the view and experience within was disappointing.This is a very quite hotel that even internet would dread to venture in.Eventhough the hotel provided free wifi, there was virtually no wifi in the rooms. The hotel reception was always filled with guests with their lap tops since that was the only place with some trace of wifi. There were times when even the reception lacked any wifi. I had a difficult time sorting my itinerary/bookings/check in etc.Finding a member of staff at the pool side bar/main bar/terrace/restaurant was a more arduous task than walking the lavada.Even scarce was a smiling member of staff.The hotel did not provide any news paper or information regarding local tourist attractions. This is certainly not a child friendly hotel and did not provide any entertainment for adults or children alike . I had to wait a lot on the terrace before being served. I suspect the hotel is working with the bare minimum number of staff.The rooms are quite basic and do not qualify for a 5 star rating [expedia rating].The hotel failed to inform me that there is a 8 euro room service charge .I had to argue my case before the manager agreed to waiver the room sevice charge.Overall this hotel provides amenities that can be found in any 3 star hotel.A 5 star rating is an insult to all the genuine 5 star hotels around the world.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madeiran Luxury and charm in one
Madeira is an island of old-world charm, taking tea at Reid's. sauntering through the old town, beautiful tropical gardens and enjoying largely unspoilt, under developed scenery on this volcanic paradise. The Quinta das Vistas typifies this beautiful island. A mixture of turn of the century charm, beautiful furniture and beautiful gardens, this fabulous hotel has amazing views, excellent staff and couldn't do enough to meet your ever need. Whether it is the fantastic breakfast selection, the 4 course dinner menu, or just the chocolate on your pillow from the turn down service, every need was well and truly met in my week there. I couldn't recommend this hotel enough!

4/10 Poor

Brink, Copenhagen

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent view - 20 minutes walk from City Center
It seems like there is no management here. A lot of things did not work and it seemed like the staff did not know how to solve the problems. The internet is non-excisting in the room (despite a room with WiFi access was booked) High cost if they should solve it - EUR 25/day. One pool should be heated to 26 degrees Celcius which is nice during this time of the year (March 17) since it is still a bit cold at Madeira. The pool in the 2 weeks we stayed there was never above 15 degrees. Several request to the hotel staff resulted in absolutely nothing. At the breakfast restaurant - every morning you had to ask the staff to refill the food trays several time was totally empty.

8/10 Good

Bob, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but pleasant stay in Madeira
My wife and I spent a very pleasant week's stay in this hotel. The room was comfortable. The food good and plentiful. The staff were, without exception, very helpful - a real plus for the hotel. The e-connection was not good, almost non-existent, in the bedrooms but excellent in the most comfortable lobby. I failed to find the location of the "foreign newspapers" but have to confess that I did not ask staff just tried to follow directions in the Hotel Guide. I feel that the other missing feature for a Hotel of this quality was a small shop selling newspapers, magazines and other necessities including bus passes. One excellent feature was the dine around opportunities where you could be taken for free to one of the other hotels in the group for dinner. with sometimes entertainment included.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Quinta with fab views
This is a lovely clean, comfortable Quinta overlooking Funchal and the ocean. This will be our third visit and is recommended for those needing a complete chill out. We prefer this hotel to the busier ones on the usual resort part of Funchal. Great food and service at a reasonable price. However on this occasion, we felt they just needed more staff. Highly recommended.

8/10 Good

John & Marilyn, Surrey UK

Liked: Cleanliness, staff & service
Not 5* but 3.5 to 4. Small things need fixing.
Hotel bus takes you to sister hotel not in the centre of town. 9AM and 11.45AM. We had to take a Taxi to town and for the return. Room service is OK but there is an 8Euro tax every time. Pools and sun deck are good and clean.

10/10 Excellent

Markku, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful sea views.
We had a great welcome from Clara at the reception. Our room was large and in good condition and the balcony had a beautiful sea view. The staff members were nice and efficient during the breakfast service and the service in the dining room was also excellent. The food was good and there was nice variety in the set dinner menus. The bathroom was good, but in my personal opinion would need modernisation, although there was nothing as such wrong with it. However, the shower curtain is too short so there was inevitable flooding of the floor; maybe a shower screen would be more efficient.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
We were happy to walk just over a mile into town and back but part of the road had no pavement and was very steep, however there is a regular bus, also there is a hotel shuttle. Lovely gardens, terraces and pool with super views over Funchal and the port. Excellent staff & good selection at breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fair price, but no wifi in rooms
Great facility with wonderful views marred by lackluster service and lack of wifi in rooms.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, views and garden. Been 7 times over many years.

10/10 Excellent

Binnsy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellence
Very helpful and attentive staff, peaceful, generally older clientele with no noisy children, very well appointed , good food and excellent pools / spa. Organise free minibus transfers to town and other hotels in the same Group Great gardens. Funchal in general: VERY well presented and we always felt safe walking around - even in the back streets and at night. Very good, cheap urban bus services to all areas.

8/10 Good

keith, chepstow uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of tranquility
Good sized room with generous sized bed. Good view from the balcony. However there was a Lack of care in the small details - shower curtain too short, no nonslip mat in the bath. We did not try the main restaurant - the bar snacks were more than adequate. Pleasant grounds. We found the hotel to be very relaxing.

6/10 Okay

Lowell

Disliked: Staff & service, room comfort
Not a 5-star hotel
A hard-working, overworked, dedicated staff. Service generally poor at breakfast and dinner due to insufficient personnel.Frayed, stained carpet,torn curtain, ripped cushion on terrace, air-conditioner that never cooled the room, a sagging mattress, no wifi in room, no porter - not exactly my idea of a 5-star hotel.

8/10 Good

maggie, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views over Funchal.
Pleasant hotel, good facilities, friendly and helpful staff.

10/10 Excellent

G, Durham

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with jaw dropping views.
Stayed here for a week for a walking and sightseeing holiday. The rooms are clean, comfortable and have great views. Breakfast was included and was very good - being held on the terrace of the property which has really stunning views of the town. Staff were in generally very helpful but some of them could have been better briefed about the local area - when you ask a question a one word answer is not always what you are looking for!

4/10 Poor

Khash, London, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Almost there, but not quite
First let's start with the good points: This hotel is in a beautiful building and a nice area of Funchal. The staff are mostly very friendly and speak good English. The hotel interior design, especially the lobby is very nice and the views of the ocean in the morning during breakfast are amazing. However! The hotel is not very child friendly. I guess this is clear from the hotel specs, but there is creche or child care, the pool is unsupervised and the clientele are on the quiet side of the age and social range. Obviously nothing wrong with that but if you have children you might get some strange looks and rolling eyes. More importantly, I couldn't help but feel there is something strange about the hotel. As if someone was following the designers of the hotel and making small changes to their plans so they just fall into the stupid side: shower curtains are spangly short by just an inch, which makes a pool in the bathroom if you're not careful. The balcony door didn't lock, the lights in all corridors are always off and come on with sensors when you're half way through the corridor making the experience scary especially for kids, the wifi is not available in the rooms (despite it being advertised), I saw cockroaches in at least 2 occasions and took pictures and 1 insect in the baked beans.
On the way to the pool
Corridors to our room

8/10 Good

jane, s

Liked: Staff & service
Nice hotel
Hotel about ten minutes from the centre of Funchal. Beautiful gardens and comfortable room. Bathroom a little tired as are the pool areas and sun loungers. Staff charming but seemed overworked. Set menu quite good but food is better and cheaper in town. Breakfast good but dining room very warm. We got an excellent price so quite happy overall.

10/10 Excellent

Keith, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with glorious views.
We had a wonderful time at this hotel. We were upgraded to a Junior Suite which was excellent with a wrap around balcony affording superb views over the town and the harbour. There is an extensive range of facilities from sauna and turkish bath to crazy golf! The food was excellent and the staff vey helpful.

8/10 Good

G, Manchester,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view.
Me and my partner visited Madiera for the first time for a long weekend break sometime this July. Our stay in Quinta Das Vistas was very pleasant and comfortable. Breakfast was very good, I think there's enough option for everyone and it's perfect. The food at the restaurant in the evening is also great, can be a bit expensive, so try other restaurants when you go to town in Funchal which is only about 15 minutes away from the hotel. Having the courtesy shuttle bus to Funchal as one of the services the hotel have for the guests is very helpful and convenient. Hotel's location is absolutely perfect. Superb view looking at the sea and the mountains, day and night. Very relaxing. Staff are helpful, friendly and very hardworking. Swimming pool is big enough for everyone. Very relaxing and peaceful. Perfect for couples and individual of all ages.

10/10 Excellent

Margo, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Holiday
Should have been on a cruise which was cancelled 2 days before going and we took a late booking at this hotel. Reviews had been a bit mixed but we decided to take a chance. The hotel was beautiful. We could not fault the cleanliness in general, our room was lovely & big & cleaned everyday, and from the balcony a wonderful view of the gardens and the sea. The staff were always friendly and most willing and the food was excellent. Pool area both indoors and out were excellent and the pool was regularly cleaned. Only thing we had to ask for was to have our sheets changed and this was attended to the same day - this was noted so that it hopefully should not happen again. The management advised us that big changes had taken place at the hotel over the previous month due to complaints and they hoped that everything had been rectified. We felt that it certainly had. We had a wonderful stay there and would go back again tomorrow.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Noisy on some days with the local construction work going on.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - but be prepared to ride a bus, car or taxi to get down to Funchal.