Indoor pool, outdoor pool

Reviews of The Cliff Bay

5 out of 5
The Cliff Bay
Estrada Monumental 147, Funchal

Reviews

9.8

Exceptional

Rating 10 - Excellent. 725 out of 819 reviews" "
Rating 8 - Good. 79 out of 819 reviews" "
Rating 6 - Okay. 10 out of 819 reviews" "
Rating 4 - Poor. 4 out of 819 reviews" "
Rating 2 - Terrible. 1 out of 819 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from The Cliff Bay Team on Mar 22, 2024
Dear Mrs.SusanThank you for your comment.Happy to hear that you have enjoyed your stay.Kind Regards

10/10 Excellent

Soonkie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view and pretty garden. Food was wonderful.
Stayed 4 nights in Mar 2024
Response from The Cliff Bay Team on Mar 17, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the picturesque view and charming garden ambiance. It is delightful to know that our culinary offerings met your expectations and that you found the food to be wonderful.We continually strive to provide exceptional experiences for our guests, and your feedback serves as a source of encouragement and motivation for our team.We look forward to welcoming you back for another memorable visit in the near future.Warm regards,The Cliff Bay Team

10/10 Excellent

Janet, Watford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, restaurant excellent and facilities very goid
Stayed 4 nights in Mar 2024
Response from The Cliff Bay Team on Mar 8, 2024
Dear Mrs. Janet,Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon.Best regards,

10/10 Excellent

janice, rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Avista restaurant. Good and sea view were great.
Stayed 3 nights in Dec 2023
Response from The Cliff Bay Team on Jan 10, 2024
Dear janice,Thank you for your comments and we hope to be able to see you again in the near future.Kind regards,The Cliff Bay Team

10/10 Excellent

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to be back
Cliff Bay hotel was nothing short of amazing. We cried when we had to leave.
Stayed 6 nights in Dec 2023
Response from The Cliff Bay Team on Dec 19, 2023
Dear Matilda,It was with great pleasure that we read your words of appreciation. Thank you for sharing yourexperience. We were very happy to hear that you made the most of your holiday.See you soon!The Cliff Bay Team

10/10 Excellent

Opal G D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the property, views, location, amenities, and most importantly, the staff for their professionalism, respectable, thoughtfulness, and kindness.
Stayed 7 nights in Dec 2023
Response from The Cliff Bay Team on Dec 18, 2023
Dear Opal G D,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay Team

10/10 Excellent

Myra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault this hotel, immaculate, nothing was too much trouble. We visited for a special anniversary and we're thoroughly spoilt. We will be back.
Stayed 5 nights in Dec 2023
Response from The Cliff Bay Team on Dec 17, 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay Team

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Cliff Bay Team on Feb 5, 2024
Dear Jacob,Thank you for your evaluation and we hope to be able to see you again in the near future.Regards,The Cliff Bay Team

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great location and water view Great dinning option
Response from The Cliff Bay Team on Feb 5, 2024
Dear Ana,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter sunshine idyll
Very good, professional, friendly staff, great facilities and great food.
Stayed 3 nights in Dec 2023
Response from The Cliff Bay Team on Dec 10, 2023
Dear Chris,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay Team

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical stay
Beautiful hotel and gardens. Wonderful staff, very friendly and helpful. Food was excellent and the breakfast buffet had a huge choice. Very clean, quiet and restful. Will be back
Stayed 7 nights in Nov 2023
Response from The Cliff Bay Team on Dec 10, 2023
Dear Claire,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay Team

10/10 Excellent

Myra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing in every way. Lovely pool side seating with lots of different nooks. Pool Assistants were very attentive as was the lifeguard. Spotlessly clean. Prosecco with breakfast a massive plus! Plenty of choice to eat and bedrooms very stylish and comfortable. Great location about 20 minute walk from the centre but lots of lovely restaurants nearby. Will definitely come back.
Stayed 3 nights in Nov 2023
Response from The Cliff Bay Team on Dec 10, 2023
Dear Myra,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay Team

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from The Cliff Bay Team on Dec 10, 2023
Dear paul,It is very important for us to receive your evaluation. Thank you and we lookforward to your next stay at one of our hotels.Kind regards,The Cliff Bay Team

10/10 Excellent

Wendy

Traveled with partner
I have visited the cliff bay hotel several times and am always pleased to return. It’s an outstanding hotel and the staff can’t do enough to make your stay great. Definitely, a 5 star choice. Have booked for next year already.
Stayed 12 nights in Nov 2023
Response from Feedback- Response on Nov 17, 2023
Dear Mrs. WendyWe are very grateful for your comments. We were pleased to hear that we met your expectations and we are looking forward again next year.Best regards,The Cliff Bay Team

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely stay at this hotel
Stayed 3 nights in Nov 2023
Response from The Cliff Bay Team on Nov 12, 2023
Dear Beverly,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay Team

10/10 Excellent

Ileana, driftwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beautiful hotel! The views are amazing! It is definitely a quiet quiet resort to stay at. If you’re looking for a place to relax, no noise, hardly any children or teens. Definitely a place to relax. This is the place for you.
Stayed 5 nights in Oct 2023
Response from The Cliff Bay Team on Oct 16, 2023
Dear lleana,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

8/10 Good

Sharlotte

Traveled with family
Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from The Cliff Bay Team on Oct 13, 2023
Dear Mrs.Sharlotte,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,The Cliff Bay

10/10 Excellent

HEATHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Wish we could have stayed longer.
Stayed 3 nights in Sep 2023
Response from The Cliff Bay Team on Oct 7, 2023
Dear HEATHER,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from The Cliff Bay Team on Sep 24, 2023
Dear Alex,It is very important for us to receive your evaluation. Thank you and we lookforward to your next stay at one of our hotels.Best regards,The Cliff Bay team

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time in The Cliff Bay. Loved the amazing views to the bay and city, service, pools, amenities and really good breakfasts. We had wonderful experience in spa and lunches in Avista. Hope we'll return soon!
Stayed 4 nights in Sep 2023
Response from The Cliff Bay Team on Sep 20, 2023
Dear Sandra,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

6/10 Okay

Anand, Woodhaven

Traveled with partner
Disliked: Staff & service
Check in was terrible. Expedia I booked a garden view . When I got to the hotel they claimed it’s a land view . They showed me the most terrible room and I said o would not take it . Eventually they showed some better rooms with better views for more per night . I had no choice but to pay for the upgrade . Point is front desk said they don’t ever have a garden view (Expedia’s website ) only land view ( in my case a parking lot )
Stayed 2 nights in Sep 2023
Response from The Cliff Bay Team on Sep 17, 2023
Dear Mr. Chetram,Thank you for your comments. We are very sorry that your stay did not match your expectations.Please note that we do not offer the Garden View room category, nevertheless we are carefully reviewing your comments and will act with the utmost speed toimprove our service. Once again please accept our apologies for any inconvenience caused.We hope to regain your confidence in our hotel.Yours faithfully,The Cliff Bay team

10/10 Excellent

Kevin

Stayed 5 nights in Jul 2023
Response from The Cliff Bay Team on Aug 26, 2023
Dear Mr. Kevin,It is very important for us to receive your evaluation. Thank you and we lookforward to your next stay at one of our hotels.Best regards,The Cliff Bay-team

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cliff Bay Hotel
We knew it would be good based on its reputation but were very impressed with the friendliness & efficiency of the staff. The position is great & as we had booked a seaview room, the view from our balcony was superb. We didn't eat at the hotel apart from the excellent breakfasts, tried to but unless you book in advance, convenient times weren't available at Avista restaurant. Overall, very pleased with our 9 nights there & will almost certainly return.
Stayed 9 nights in Jul 2023
Response from The Cliff Bay Team on Jul 23, 2023
Dear N,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Best regards,The Cliff Bay team

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is gorgeous! Ocean views that are breathtaking. The pools are beautiful with an elevator access to the ocean dock. The rose garden breakfast offered multiple good choices - friendly service always from staff at this hotel
Stayed 3 nights in Jul 2023
Response from The Cliff Bay Team on Jul 14, 2023
Dear Guest,Thank you for your choice and for sharing your PortoBay experience with us.All the best!The Cliff Bay Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved The Cliff Bay! Our room was facing the sea & cliff & it was amazing!!!!!! Great location! Great breakfast & dinning options! We had an amazing time celebrating our 10 year anniversary!
Stayed 3 nights in Jun 2023
Response from The Cliff Bay Team on Jun 26, 2023
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Best regards,

10/10 Excellent

Peter John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel whose staff are a delight. Spotlessly clean and well maintained. Facilities are excellent and the stay was a quiet. Food options which involved sister hotels were excellent. Room was large and had bath and separate shower. All in all we were very happy with our choice and would definitely stay here again. Splendid!
Stayed 7 nights in Jun 2023
Response from The Cliff Bay Team on Jun 18, 2023
Dear Mr. John,We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels.Best regards,The Cliff Bay Team

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from The Cliff Bay Team on Jun 12, 2023
Dear Mrs. Carolyn,It is very important for us to receive your feedback. Thank you and we lookforward to your next stay at one of our hotels.The Cliff Bay team

10/10 Excellent

Ronald

Stayed 7 nights in May 2023
Response from The Cliff Bay Team on May 30, 2023
Dear Mr. Ronald,It is very important for us to receive your feedback. Thank you and we lookforward to your next stay at one of our hotels.The Cliff Bay team

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
We have the best time of our lives! Everything was amazing
Stayed 8 nights in May 2023
Response from The Cliff Bay Team on May 20, 2023
Dear Mrs. Sandra,We were very grateful for your feedback and for choosing the PortoBay group. Your wordsconfirm the dedication of the entire team and our desire to continue to satisfy our guests’needs. We look forward to your next visit!Thank you,The Cliff Bay team

10/10 Excellent

Marcine

Stayed 2 nights in May 2023
Response from The Cliff Bay Team on May 31, 2023
Dear Mrs. Marcine,It is very important for us to receive your feedback. Thank you and we lookforward to your next stay at one of our hotels.The Cliff Bay team

10/10 Excellent

Ginger Kay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Great location. Wonderful staff and service!
Stayed 7 nights in May 2023
Response from The Cliff Bay Team on May 10, 2023
Dear Mrs. Ginger Kay,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay team

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great staff and service. We loved our stay!
Stayed 4 nights in Apr 2023
Response from The Cliff Bay Team on May 3, 2023
Dear Mr. John,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay team

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars in all departments.
Quietly classy. The overall perception is that it’s all about the comfort of the guests. The room was comfortable and had all the expected amenities. We had half board. The dinners were delicious. Obviously the kitchen have the “Michelin Star” touch. My only suggestion would be to provide a more detailed description of how the food will be served. And what accompaniments to expect. The waiters were never able to be very descriptive. It was always a surprise. Unfortunately olive mashed potatoes did not get 5 stars from me. Otherwise a super hotel and we will certainly return.
Stayed 8 nights in Apr 2023
Response from The Cliff Bay Team on Apr 18, 2023
Dear Mrs. Paula,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

10/10 Excellent

Frances Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly staff, great breakfast!
Stayed 5 nights in Apr 2023
Response from The Cliff Bay Team on Apr 18, 2023
Dear Mrs. Frances Elizabeth,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank youfor sharing it. We are very pleased to hear that our hotel and team were able to meet yourexpectations. We look forward to seeing you again.Regards,The Cliff Bay team

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Liked pool tables and ping pong. Pool and outside hot tub water was too cool.
Stayed 7 nights in Apr 2023
Response from The Cliff Bay Team on Apr 18, 2023
Dear Mrs. Bonnie,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

10/10 Excellent

Jonathan

Stayed 6 nights in Apr 2023
Response from The Cliff Bay Team on Apr 29, 2023
Dear Mr. Jonathan,It is very important for us to receive your feedback. Thank you and we lookforward to your next stay at one of our hotels.The Cliff Bay team

10/10 Excellent

Kathleen, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful resorts I have stayed at. The amenities were first class and the breakfast buffet was plentiful and so fresh and tasty.
Stayed 6 nights in Mar 2023
Response from The Cliff Bay Team on Apr 9, 2023
Dear Mrs. Kathleen,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

8/10 Good

SIMON

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and views. Lovely breakfast and spacious bedrooms. Renovations work during our stay did produce noise disruption and reduced facilities which the hotel did try to minimise and I’m sure once completed will return the hotel to where it should be which is a quality 5 star hotel.
Stayed 7 nights in Feb 2023
Response from The Cliff Bay Team on Apr 9, 2023
Dear Mr. Simon,We would like to thank you for the time you spent giving us your opinion of your experience atour hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to seeyou again soon.Best regards,The Cliff Bay team

10/10 Excellent

Stephen Peter, Northampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 8 nights in Jan 2023
Response from The Cliff Bay Team on Mar 12, 2023
Dear Mr.Stephen Peter,Thank you for your choice and for sharing your PortoBay experience with us.All the best!The Cliff Bay Team

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jan 2023
Response from The Cliff Bay Team on Feb 14, 2023
Dear Mr.StephenIt is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels.The Cliff Bay Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from The Cliff Bay Team on Jan 16, 2023
Dear GuestWe are happy to hear that you had a good time with us.Until next time

10/10 Excellent

Yisi Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with really attentive service. Conveniently located and beautiful grounds. Daily breakfast buffet was also lovely.
Stayed 3 nights in Jan 2023
Response from The Cliff Bay Team on Jan 9, 2023
Dear Mrs Yisi,Thank you for taking the time to review your recent stay with us. We are delighted to read you enjoyed the service and facilities at the Hotel We appreciate the great feedback and hope to welcome you back in the near future.Kind RegardsThe Cliff Bay Team

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great service and fantastic views and amenities.
Response from The Cliff Bay Team on Jan 9, 2023
Dear Mrs.Ingrid,Thank you very much for your feedbackUntil next timeThe Cliff Bay Team

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every form
Response from The Cliff Bay Team on Jan 9, 2023
Dear Mr. James,We are glad to know that you enjoyed our hotel and had a pleasant, comfortable and safe stay.The Cliff Bay Team

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from The Cliff Bay Team on Nov 21, 2022
Dear Guest,Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon.Best regards,The Cliff Bay Team

10/10 Excellent

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous views friendly staff. Comfortable rooms Beautiful island
Stayed 4 nights in Sep 2022
Response from The Cliff Bay Team on Sep 24, 2022
Dear Guest, It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels.The Cliff Bay Team

10/10 Excellent

Suzanne

Stayed 3 nights in Sep 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion the Hotel does not pay enough attention to guests using hand sanitisers etc. and allowing a vast number of guests in the The Rose Garden at breakfast time to pick up bread etc with their hands! Surely some signage requesting to use the sanitiser provided and not to pick up articles with their bare hand should be on display.
Stayed 14 nights in Aug 2022
Response from The Cliff Bay Team on Oct 15, 2022
Dear Guest,Thank you for sharing your opinion with us.We will take your comments into account for the future, so that we can improve the points you mentioned.Thank you once again.The Cliff Bay Team

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar staff were slow All other services were good
Stayed 7 nights in Sep 2022
Response from The Cliff Bay Team on Sep 10, 2022
It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels.Yours truly, The Cliff Bay Team

10/10 Excellent

Jwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendliness of staff.
Stayed 4 nights in Aug 2022
Response from The Cliff Bay Team on Sep 6, 2022
Dear Mr. Jwan, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,The Cliff Bay Team