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Reviews of Vidamar Resort Madeira - Dining Around, Free Dinner

5 out of 5
Vidamar Resort Madeira - Dining Around, Free Dinner
Estrada Monumental 175-177, Funchal, Madeira

Reviews

9.0

Wonderful

Rating 10 - Excellent. 337 out of 575 reviews" "
Rating 8 - Good. 175 out of 575 reviews" "
Rating 6 - Okay. 43 out of 575 reviews" "
Rating 4 - Poor. 16 out of 575 reviews" "
Rating 2 - Terrible. 4 out of 575 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

PETER

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Special mention to Juan in the main restaurant please. At dinner there was not one desert from at least 20 that was dairy free. When I asked Juan said no problem and he went and made one in 5 minutes. Amazing and unexpected
Stayed 1 night in Apr 2024

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here with my partner, I would love to repeat it
Stayed 5 nights in Jan 2024

8/10 Good

LORRAINE VAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel many times before and the reasons for returning are: - the amazing views from the rooms (floors 5 -10) out over the Atlantic - every room has sun and sea views all day - the spa built into the cliff side with incredible ocean views and wonderful relaxation areas as well as the hydro pool - the sea platform which has a choice of pools and is a sheltered suntrap all day long (we were there in December).
Stayed 7 nights in Dec 2023
Response from Guest Experience Ambassador Supervisor on Dec 17, 2023
Dear Guest,Thank you very much for your feedback. It is a pleasure that you enjoyed the excellent sea views and our facilities. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

fraank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Experience Ambassador Supervisor on Dec 17, 2023
Dear Guest,Thank you very much for your positive rating. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this resort and I must say, it was a beautiful experience. The resort was stunning and the pool was absolutely amazing. I spent most of my time lounging by the pool and enjoying the serene atmosphere. The only downside was the taste of food which was okay. However, overall, I had a great time and would definitely recommend this resort to anyone looking for a peaceful getaway.
Stayed 2 nights in Nov 2023
Response from Guest Experience Ambassador Supervisor on Dec 17, 2023
Dear Guest,Thank you very much for your positive review and future recommendation. We are glad that you had a great time with us. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
Great hotel
Lovely 2 night half board stay here. Very clean, staff helpful, 3 pools especially nice, with steps down to safe sea swimming. Food, gym & spa all very good, beautiful sea view from balcony. Only negative was the pillows on bed were hard .
Stayed 2 nights in Sep 2023
Response from Guest Experience Ambassador Supervisor on Sep 27, 2023
Dear Guest,Thank you very much for your review. We are glad that in general you had a great stay. Feather pillows are provided upon request. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very n8ce.
Stayed 2 nights in Sep 2023
Response from Guest Experience Ambassador Supervisor on Sep 25, 2023
Dear Guest,Thank you very much for your positive feedback. We are glad that succeeded to meet all your expectations. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

James

Traveled with family
Liked: Amenities, property conditions & facilities
Enjoyed the property, food choices at buffets, room view, access to pools and ocean on the property. The Vidamar has it all
Stayed 9 nights in Sep 2023
Response from Guest Experience Ambassador Supervisor on Sep 20, 2023
Dear Guest,Thank you very much for your positive review. We are glad that you enjoyed our facilities and the beautiful sea view. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Deborah

Stayed 5 nights in Sep 2023
Response from Guest Experience Ambassador Supervisor on Oct 15, 2023
Dear Guest,Thank you very much for your positive rating. We are glad that succeeded to meet all your expectations.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

william, Champlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a five star hotel... I'll never go back to hostels. Vidamar and staff are exemplary even with my limited experience. You must stay here.
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador Supervisor on Sep 19, 2023
Dear Guest,Thank you very much for your positive feedback. We are glad that you enjoyed a great holiday. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Luis Manuel Antunes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 2 nights in Sep 2023
Response from Guest Experience Ambassador Supervisor on Sep 7, 2023
Dear Guest,Thank you very much for your positive review and continued loyalty. It is great that you enjoyed your holiday with us. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Yufeng, Calgary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is good. The only concern is that the room is a bot outdated. An innovation will improve and quality.
Stayed 4 nights in Aug 2023
Response from Guest Experience Ambassador Supervisor on Sep 5, 2023
Dear Guest,Thank you very much for your positive review. We have started to refurbish our rooms. Hopefully, you will appreciate all changes on your return visit.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Prof Sanowar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, good food, quiet ...
Stayed 9 nights in Aug 2023
Response from Guest Experience Ambassador Supervisor on Aug 30, 2023
Dear Guest,Thank you very much for your positive review. We are glad that succeeded to meet all your expectations. Welcome back!Kind regards,Tatiana Danich Guest Experience Ambassador Supervisor

8/10 Good

Stephanie

Stayed 7 nights in Aug 2023
Response from Guest Experience Ambassador Supervisor on Sep 17, 2023
Dear Guest,Thank you very much for your positive classification. We hope to welcome you back soon.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly hotel with good amenities in a great location! We would definitely stay again!
Stayed 7 nights in Aug 2023
Response from Guest Experience Ambassador Supervisor on Aug 21, 2023
Gear Guest,Thank you very much for your positive review. We look forward to welcoming you back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Yewande

Stayed 4 nights in Aug 2023
Response from Guest Experience Ambassador Supervisor on Aug 30, 2023
Dear Guest,Thank you very much for your positive rating. We are glad that succeeded to meet all your expectations. Welcome back!Kind regards,Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

MICHAEL

Stayed 5 nights in Jul 2023
Response from Guest Experience Ambassador Supervisor on Aug 16, 2023
Dear Guest,Thank you very much for your positive feedback. We look forward to welcoming you back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Beverley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 20 min safe walk to Funchal. Pools and sea access beautiful. Restaurant beside pool at lunchtime fantastic. Buffet restaurant is fine for a buffet. Omelettes are brilliant! The other 2 dine around are not open every night. Ate in the meat restaurant it was excellent. Great drink prices with a marvellous cocktail list. Bar had music on at weekends. Close to tour bus stops. Hire car company on site. We used hire care company 7m DONT! Did the red bus tour, but don’t bother with the extra 7€ for the blue route. Use the cable car and then either return with them or use basket ride, then local bus. North side of island beautiful, visit lava pools 3€ to swim. Kids loved it. Fantastic scenery. We did the Christopher Columbus galleon which was great fun. The pirates were very helpful!
Stayed 5 nights in Jul 2023
Response from Guest Experience Ambassador Supervisor on Aug 2, 2023
Dear Guest,Thank you very much for your positive feedback. It is great that you enjoyed the hotel facilities and had a fantastic family holiday. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An emergency overnight stay
It was an emergency stay after our flight home got cancelled. The staff at the hotel was fantastically accommodating and the stay overall was really great.
Stayed 1 night in Jul 2023
Response from Guest Experience Ambassador Supervisor on Aug 2, 2023
Dear Guest,Thank you very much for your positive review. We are glad that made you feel comfortable and hope to welcome you back soon. Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

HABIBA

Stayed 4 nights in Jun 2023
Response from Guest Experience Ambassador Supervisor on Aug 2, 2023
Dear Guest,Thank you very much for your positive rating. We look forward to welcoming you back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

8/10 Good

Preeti

Traveled with partner
Liked: Cleanliness, staff & service
We had a nice stay at Vidamar. The food was great and they had nice facilities. The only down side was the beds which we didn’t find very comfortable. The staff were very friendly and made our celebration extra special.
Stayed 3 nights in Jun 2023
Response from Guest Experience Ambassador Supervisor on Jun 7, 2023
Dear Guest,Thank you very much for your feedback. It is a pleasure that you enjoyed our facilities and friendly service. The hotel provides a bed topper upon request. We hope to provide a more comfortable experience on your return visit.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, clean and well maintained. Very attentive staff. Good location. Only disappointment I was unable to book a spa service as they were all booked up!
Stayed 2 nights in May 2023
Response from Guest Experience Ambassador Supervisor on Jun 4, 2023
Dear Guest,Thank you very much for your positive feedback. We are glad that you enjoyed the attentive service and cleanliness of the hotel. Hopefully, you will enjoy our SPA facilities on your return visit. Welcome back.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Guest Experience Ambassador Supervisor on Apr 19, 2023
Dear Guest,Thank you very much for your positive feedback. We are glad that you had great experience with us. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Alan, Newark

Stayed 5 nights in Apr 2023
Response from Guest Experience Ambassador Supervisor on May 8, 2023
Dear Guest,Thank you very much for your positive feedback. We are glad that you enjoyed a fabulous holiday. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Caroline Mary Catherine, Worthing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, huge room with sitting room area and stunning sea view. Dine around each evening with a choice of restaurants is great. Pool areas and free fitness classes as well as happy hour cocktails. Convenient for walking in to Funchal and lots of facilities around the hotel and bus stops if you don’t want to walk. Can’t wait to return again. Staff are all so helpful and professional ensuring that you have a great stay.
Stayed 5 nights in Mar 2023
Response from Guest Experience Ambassador Supervisor on Mar 9, 2023
Dear Guest,We are pleased that you enjoyed your stay with us and look forward to welcoming you back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

4/10 Poor

Ian

Disliked: Staff & service, property conditions & facilities, room comfort
Does not live up to its five star rating
Thoroughly disappointed. The hotel for a five star lacked soul. There were no comfortable welcoming lounges for you to relax in and staff failed to interact with residents. There was a lack of information as to what was going on in the hotel and the surrounding area. My wife got up one morning to go to the gym when it opened at 7.00 am only to find after waiting half an hour outside in the dark that it didn’t open until 10.00 am that day as it was a public holiday. There were no notices to inform you of this. The beds were really hard and uncomfortable. Although breakfast was quite good. The evening buffet meal was really awful. The food lacked taste, was just about warm and a lot of the meats were tough. The desserts although looked nice were rubbery and tasteless. We had lunch in the poolside restaurant and I have to say, the food here was really very good, staff interacted and were friendly. We also ate at the Casa das Espetadas which again we thought was very good. The one positive I can say is that whatever you asked for at reception, it was delivered to your room promptly. Would I stay here again. - probably not.
Stayed 6 nights in Feb 2023
Response from Guest Experience Ambassador Supervisor on Mar 5, 2023
Dear Guest,Thank you very much for your detailed reiew. It is a pity that your experience did not meet all your expectations, though some negative comments could be avoided during the stay. We hope that you will give us another opportunity in the future.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

6/10 Okay

Linda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2023
Response from Guest Experience Ambassador Supervisor on Mar 9, 2023
Dear Guest,Thank you very much for sharing your experience with us. We hope to provide a more enjoyable holiday on your return visit.Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Binakumari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel overall.
Stayed 7 nights in Oct 2022
Response from Guest Experience Ambassador Supervisor on Nov 15, 2022
Dear Guest,Thank you very much for your great feedback. We are happy that succeeded to meet all your expectations. Welcome back!Kind regards,Tatiana DanichGuest Experence Ambassador Supervisor

6/10 Okay

ANASTASIA

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2022
Response from Guest Experience Ambassador Supervisor on Oct 6, 2022
Dear Guest,Thank you very much for your feedback. We hope to provide a more enjoyable experience on your return visit. Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

10/10 Excellent

Tonja

Stayed 3 nights in Sep 2022

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous ocean front setting with couple infinite pools. Great for family vacations. The hotel offers free breakfasts and dinner in a buffet styled which is very nice. They also have a few restaurants for dinner options. Gym is also very nice too. If I have to suggest the hotel can be a bit better - I had wished the bed sheet (additional protective layer) can be a soft typed rather than a rough plastic film Tyler which makes every turn noisy and annoying so eventually we had to pull off this layer for a better sleep quality)
Stayed 4 nights in Aug 2022
Response from Guest Experience Ambassador Supervisor on Aug 31, 2022
Dear Guest,Thank you very much for your review. It is a pleasure that you enjoyed a great family vacation. We all do our best to make our guests feel special. Welcome back!Kind regards,Tatiana DanichGuest Experience Ambassador Supervisor

6/10 Okay

Sergio

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022
Response from Guest Experience Ambassador Supervisor on Aug 29, 2022
Estimado Sergio,Agradecemos a sua avaliação. Lamentamos que a sua estadia não tenha sido do seu agrado e não tenha correspondido às suas expectativas. Esperamos conseguir proporcionar-lhe uma experiência mais agradável na sua próxima visita.Com os melhores cumprimentos,Tatiana DanichGuest Experience Ambassador Supervisor

6/10 Okay

Susan

Stayed 7 nights in Aug 2022
Response from Guest Experience Ambassador Supervisor on Aug 21, 2022
Dear Guest,Thank you very much for your rating. We hope to provide you a more enjoyable experience on your return visit. Welcome back!Kind regrads,Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Jhoan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service ever!
Amazing resort with unmatched customer service
Great ocean views from the infinity pools
View from my room at night
The breakfast and dinner buffet were excellent
Panoramic View from my room
Stayed 3 nights in Aug 2022

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years. Love everything about it. Love the pool right in front of the ocean
Stayed 3 nights in Aug 2022
Response from Guest Experience Ambassador Supervisor on Aug 10, 2022
Dear Guest, Thank you very much for your continued loyalty. We are pleased that you had an enjoyable stay with us and look forward to welcoming you back. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Cosmin

Stayed 10 nights in Jul 2022
Response from Guest Experience Ambassador Supervisor on Aug 11, 2022
Deat Guest, Thank you very much for a positive rating. We are glad that you enjoyed your experience and hope to welcome you back soon. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022
Response from Guest Experience Ambassador Supervisor on Jul 28, 2022
Dear Guest, Thank you very much for your rating. We hope that you enjoyed a relaxing holiday with us. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, excellent staff
We stayed with Vidamar for our honeymoon, 7 nights. It was the best decision ever. Despite it being holiday season and lots of guests, the hotel had plenty of staff around who were all smiles and provided a great service. We were on 10th floor, with a sea view and balcony, and could not have been more comfortable in any way. We especially appreciated the small touches (fizz, red wine and trouffles on arrival). From our stay back in 2019, we remembered how the afternoon room service would leave small chocolates every day, and to our excitement, they still offer this lovely gesture. Breakfast and evening buffet was fabulous. Greeted by friendly and helpful staff, there was plenty of choice - many healthy and gluten free options - and everything was delicious. We were so impressed with how the hotel delivered such a seamless service, with no queues or shortages (new dishes were constantly brought out), despite all guests. The hotel boasts plenty of space and resource, so it also never felt crammed. We had 3 day trips planned during our stay, but could have easily stayed at the resort and been very happy there for the week (e.g. lots of fitness classes, gym, pool tables, spa, etc). A nice stroll away from Funchal town centre. We loved being able to swap our dinner vouchers for lunch at the pool restaurant, especially since the sushi restaurant is no more. (We hope this will come back!). Overall, we loved our stay and can't wait to come back. Obrigado!
Stayed 7 nights in Jul 2022
Response from Guest Experience Ambassador Supervisor on Jul 28, 2022
Dear Guest, Thank you very much for a great feedback. We are happy that succeeded to provide you a fantastic experience. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Dineschandra

Stayed 7 nights in Jun 2022
Response from Guest Experience Ambassador Supervisor on Jul 11, 2022
Dear Guest, Thank you very much for your positive rating. We are pleased that succeeded to provide you a great experience. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2022
Response from Guest Experience Ambassador Supervisor on Jun 8, 2022
Dear Guest, Thank you very much for a positive rating. We look forward to welcoming you back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madeira 2022
Amazing hotel couldn’t ask for nothing better
Birthday treat
King size bed
Swimming pool
Stayed 10 nights in May 2022
Response from Guest Experience Ambassador Supervisor on Jul 11, 2022
Dear Guest, Thank you very much for a great review and marvellous photos. We are happy that you had an amazing experience and hope to welcome you back soon. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always they made our stay beautiful
Stayed 3 nights in Apr 2022
Response from Guest Experience Ambassador Supervisor on Apr 13, 2022
Dear Guest, Thank you very much for a positive review. We are happy that provided you a great experience. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Caroline Mary Catherine, Worthing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in this hotel. My only comment is that the wifi is very poor and really didn’t work in the bedrooms. Normally it would be okay as I would use data roaming but Vodafone Portugal had a breach so no data roaming on Madeira. Hopefully the hotel can upgrade their wifi soon. Would highly recommend this hotel- had a wonderful stay.
Stayed 7 nights in Feb 2022
Response from Guest Experience Ambassador Supervisor on Mar 8, 2022
Dear Guest, Thank you very much for your review and recommendation. We are pleased that succeeded to provide a wonderful experience. Your notes have been taken into account for service improvement. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Goce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family friendly hotel
Great experience to stay at Vidamar hotel. Lovely and friendly staff that offer fantastic service. The hotel is located in a great area of Funchal with easy access of the Marina, town center or great starting point if you are heading to the mountains. We as a family had a great stay and enjoyed the facilities that this hotel had to offer. Just few things to mention, the rooms are clean and kept clean by very kind people. The pool facilities are excellent and the food options are amazing.
Stayed 7 nights in Feb 2022
Response from Guest Experience Ambassador Supervisor on Mar 3, 2022
Dear Guest, Thank you very much for a positive review. It is highly appreciated. We always strive to provide the best service to our guests and are thrilled to know that you had a perfect experience at the VidaMar Resort Hotel Madeira. Welcome back for another relaxing stay. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstandingly fabulous!
What a fantastic hotel to stay. The facilities, location, views, food and service was exceptionally good. The spa had a variety of treatments, and I enjoyed a relaxing massage.The staff are amazing - they are very welcoming and always ready to assist. The hospitality is outstanding - you feel as if you are the only guest. I will definitely stay here again. This is a true gem!
Stayed 3 nights in Jan 2022
Response from Guest Experience Ambassador Supervisor on Jan 25, 2022
Dear Guest, Thank you very much for your positive review. We are pleased that succeeded to provide you fantastic experience. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2021
Response from Guest Experience Ambassador Supervisor on Dec 4, 2021
Dear Guest, Thank you very much for a positive feedback. We are pleased that you enjoyed your experience with us. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

SIMA

Stayed 4 nights in Nov 2021
Response from Guest Experience Ambassador Supervisor on Nov 30, 2021
Dear Guest, Thank you very much for your top review. Welcome back! Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL EVER. Trust me, this is not a 5 star hotel. WiFi never works, called the front desk every day to fix it but they said that’s as best as it’s going to get. The maint. crew said that if there’s a lot of people, the WiFi rarely works. The rooms and hotel are bare while the bathrooms aren’t cleaned very well. Towels are stiff. Beds are uncomfortable. In addition, the guest services and customer service is a joke. When we called to fix the WiFi on the first day, the front desk said to wait for the maintenance team to come to the room. We waited for 2 hours then called to ask for an update to which they said “they said they went there… oh I’m so sorry they don’t need to go to the room.” Wow. I spoke to guest services at the end for my feedback, to let them know the issues we found instead of leaving a review, they did not respond with empathy and customer service - they responded with hostile defensiveness and contradictions. When told about the WiFi - the Guest Services lady said that I should’ve talked to her about it. I called the front desk every day, shouldn’t the front desk communicate that to her? When told about the surprise charges for the drinks during dinner as Expedia said dinner is inclusive, the Guest Services lady said “well dinner is food and everywhere in Madeira we charge water”. Yet breakfast drinks are free and water is free in rooms. Just the worst customer service ever. Have a better holiday at any nearby hotel for better value.
Stayed 3 nights in Nov 2021
Response from Guest Experience Ambassador Supervisor on Nov 18, 2021
Dear Guest, Thank you very much for your detailed review. The mentioned issues have been taken into account for quality improvement. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, Prime Location,Exceptional Staff
The hotel consist of twin towers and is in prime location of Funchal , easily accessible by walk both to city centre and the other side to Forum shopping mall . Hotel is exceptionally well maintained and managed as it is immaculately clean and running like a clock . Staff at all areas from reception to restaurants are all very polite and attentive . Tables at buffet get constantly cleaned and they attend to guests regularly. Life guards are always looking out for guests and swimming pools are never crowded and there is always space on sun beds . The cafe by the beach serves a nice selection of meals , snacks and drinks which is very handy . I am really surprised how some reviewers previously could fault Vidamar as I am dubious anyone can criticise the quality of service and generally the Vidamar Funchal . You get a nice relaxing holiday by the beach with fantastic breakfast, a nice buffet dinner or to swap for one of the restaurants on site ,beautiful spa and more than everything, welcoming polite staff who go extra mile to provide the best service for guests. Thank you Vidamar staff and management, we really enjoyed our stay .
View from one angle outside the hotel
View from the window in hallway at 9th floor
View from window in hallway at 9th floor
The hall way
Stayed 1 night in Oct 2021
Response from Guest Experience Ambassador Supervisor on Oct 11, 2021
Dear Guest, Thank you very much for a fantastic review. We are pleased that you enjoyed your stay at the VidaMar! It would be great to welcome you back soon. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and great location
Stayed 3 nights in Sep 2021
Response from Guest Experience Ambassador Supervisor on Oct 5, 2021
Dear Guest, Thank you very much for a positive feedback. We are pleased that you enjoyed the hotel. Kind regards, Tatiana Danich Guest Experience Ambassador Supervisor