Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Was in town for a football game. Nice hotel, a little expensive for what we were looking for, but overall had a good stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison WI

Location was close to where we were going

Posted Oct 14, 2014
Hotel was well kept and our room was clean. I was disappointed that they did not offer any free snacks in the lobby such as coffee, fruit or maybe a continental breakfast. They did have Starbucks coffee but for a charge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Staff was specially friendly and helpful

Posted Oct 14, 2014
Pros: convenient
comfortable beds and pillows. I also took advantage of the hot tub. Very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2014
I was here for a UW parents weekend and football game. A bit out of town, but very nice and clean. Roomy rooms. I would go back.
2 out of 5
by A verified travelerfrom St. Paul, MN

Bad condition of room

Posted Sep 21, 2014
Pros: Previously stayed at this hotel when we come to town to visit grandkids. Trip did not include a Saturday night so we avoided the wedding crowd noise.
Cons: Let people know room on floor not remodelled - rooms are pretty dirty and broken down. Should offer a discount or option to have better room.
Location: Close to many options for dinner.
Bed was very uncomfortable, not enough pillows to make up for that, ceiling in bathroom was badly patched and painted, vanity top had huge crack, caulking in tub was painted over but some black areas still exposed. Showed pictures to desk clerk and response is that they are remodelling hotel and have finished floors 4-6, we were on floor 3. Never offered an option for a substandard room at a lower rate!!. No apology and no offer to encourage me to return. Sign on desk for clerks to see said "I am empowered" yet she was not.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Sep 2, 2014
Stayed here for a wedding. The room was very big with a separate living room area. Very clean and very nice
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle , WA

Posted Aug 31, 2014
Pros: comfortable and clean
Traveling for business and the hotel was fine. Checked in before 10pm after a long day of air travel and ordered room service for dinner. The service was quick and perfect - exactly what we were looking for. Staff was friendly.
4 out of 5
Recommended
for Students
by A verified travelerfrom Minneapolis

Pleasant Stay

Posted Aug 28, 2014
Pros: Grand lobby
Cons: Wallpaper and paint in hallways was worn.
Location: Great place to stay before touring UW-Madison.
Everything was very clean and pleasant. Room was comfortable. Lobby was very nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Damp room

Posted Aug 25, 2014
Pros: Courteous service,
Cons: Add exhaust fan in bathroom; add a dehumidifier to air handling unit.
Location: Very close to I94 and east side of campus.
We spent 8/23 at Crowne Plaza Hotel. The staff and facility were very nice. However, our room was so humid that clothes I had hanging up over night were damp in the morning! Towels from shower use Sat afternoon never did dry. Saturday was a rainy, humid day, but still. The whole room was clammy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Second time this summer

Posted Aug 22, 2014
Pros: Website
Cons: Just showing a little wear and tear- minor paint touch ups would help a lot.
This was our second visit this summer to Crowne Plaza. While this is definitely a nicer hotel than most in the area, we had an experience with booking that was problem that caused my rate to be different than expected. The manager Val, exceeded my expectations in resolving the issue. The staff was great there and we are very happy. Thank you kindly!