Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Wonderful toiletries!

Posted Jul 1, 2015
Pros: Everything. It suited me quite well.
Cons: -
Location: Across the street from East Towne Mall if you're into that sort of thing. Public transportation is easily accessible.
Hotel was clean, quiet and pleasant. I enjoyed the retro feel. The toiletries are provided by Temple Spa. They are wonderful, especially the "Sleep Tight" trio. The lovely people at the front desk gave me an extra set to take home. The staff was SOOOooo accommodating about our bicycles which they stashed for us free of charge. I slept like a rock. We'll stay there again. An excellent value, a lovely stay.
1 out of 5
by A verified traveler from Ohio

Will NEVER stay at a Crowne Plaza again.

Posted Jun 30, 2015
Pros: Proximity to shopping and restaurants. Room service young man was the only saving grace for this hotel.
Cons: Hotel staff could use a course in hospitality and the entire hotel needs to be de-smelled.
Location: Great mall and restaurants across from the hotel
Hotel is not at it was advertised on web sites. Pictures must have been taken when the hotel was first built. Hotel had a horrible musty smell thru out. Wall paper was peeling from the walls in the halls and the room was cramped and also smelled musty/moldy. No coffee maker in the room only a one cup ancient devise for a cup of coffee. Vending machine/ice machine and micro wave were down the hall. Vending machine did not work with cash but you could use your credit card. I did not use mine. Went to the lobby and bought my bottle of water there. Micro wave was old and dirty. House keeping was sporadic. Shower had zero water pressure. Beds were not awful but certainly not comfortable. Front desk staff were not friendly, and shuttle service was not dependable. Asked if we could be picked up from the mall across the way and brought back to hotel and was told absolutely just call (was given a card with a number). Called when we were ready to return to hotel and was told the shuttle would be there in 15 mins. Shuttle did not arrive after 30 mins so my daughter and I walked back to the hotel to find the shuttle driver standing behind the front desk chatting with other employees.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly comfortable

Posted May 26, 2015
Location: Starbucks a few doors down. That helps.
A decent hotel: Easy parking, clean, quiet, comfortable enough. Two things I didn't like: 1)The blanket/comforter "system" is lame (a couple sheets, a couple rough thin blankety things). Not good. 2) Pet peeve of mine: Free coffee and tea downstairs (thank you), but the tea water is clearly made through a coffee machine and/or stored in a thermos that usually holds coffee, so the water comes out smelling and tasting like old coffee. As a snobby tea drinker, this is always my test of whether a place has some class or is just middling.
4 out of 5
Recommended
for Families
by Jennifer from Neenah WI USA

Convenient Madison Location

Posted Mar 25, 2015 on Hotels
Hotel was nice, Pool looked larger on pictures but still decent and great water temp. One of our rooms, however, had a thermostat that would not adjust so stayed too warm all night. Location is right across from mall and restaurants. Breakfast was OK but not worth the asking price if had to pay full price for buffet. Would go back.
4 out of 5
Recommended
for Couples
by Robert

This traveler left a rating score only Posted Feb 23, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
EVERYONE was very nice. Every staff member we saw, asked how we were doing, if we needed anything. Beautiful hotel. Will definitely stay here again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 7, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by John from Superior, WI

Madison conference

Posted Jan 27, 2015 on Hotels
We thoroughly enjoyed our stay. We actually met one of the managers and revealed how much we liked her hotel.
3 out of 5
by A verified traveler

It's only ok.

Posted Jan 27, 2015
Pros: The staff was nice
Cons: Fridges in each room
Location: Every type of corporation near by
No fridge in any room. Beds not comfortable and small.
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Very positive experience

Posted Jan 23, 2015
Pros: Food/beverage srvice, including a Starbuck's on premises.
Pleasant facility with good amenities. Very helpful staff.