Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Madison Junction Court

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 470 reviews" "
Rating 8 - Good. 163 out of 470 reviews" "
Rating 6 - Okay. 101 out of 470 reviews" "
Rating 4 - Poor. 55 out of 470 reviews" "
Rating 2 - Terrible. 37 out of 470 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. Room was clean but had an off odor. Later in evening we had a strong smell of fried grease that seem to be coming from another room into ours. Definitely a no frills hotel but price was reasonable.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Dear Robert, Thank you for sharing your experience with us. We appreciate your kind words about the cleanliness and our convenient location. However, we apologize for any discomfort caused by the pervasive odor you encountered. Thank you for bringing this to our attention, and we will address this issue with our team to prevent such matters from repeating. It was a pleasure hosting you, and we hope to welcome you back soon for an improved experience.Sincerely,Hotel Management

10/10 Excellent

Carrie

Older hotel
Stayed 1 night in Oct 2023

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get things I need in the area and just a great location for me to get back and forth to work, and staff was awesome
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 12, 2023
Dear Eric, It was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments and for highlighting our convenient location. We are glad to know how much you appreciated that our hotel was closely located to everything you needed on this visit. We also love reading wonderful comments about the thoughtful and attentive service offered by our associates, and we will be sure to share this review with our entire team. We look forward to having you as our guest again whenever your travels bring you back.Sincerely,Hotel Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

6/10 Okay

Mohammed, Columbus

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Mike

Disliked: Amenities
Sad
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 6, 2023
Dear Mike, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

6/10 Okay

Santosh Kumar

Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023

8/10 Good

courtney

Liked: Property conditions & facilities
Under better management and much cleaner than used to be. Very nice stay!!!
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 24, 2023
Dear Courtney, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments about our cleanliness and service. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

MARC

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No real breakfast (only coffee and cereal bar), no equipment in the kitchen (plate, glasses,...) very rude staff, room smell marijuana,..... The Expedia description do not match reality, we had the impression to being played!
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 23, 2023
Dear MARC, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, to ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. We will remind our front desk to communicate this more clearly going forward. We hope to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Place was drab and smelled damp and some other smell.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Charles, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 Excellent

Jeffrey

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and clean room.
Stayed 1 night in Apr 2023

6/10 Okay

Kimberly L

Stayed 1 night in Mar 2023

8/10 Good

Samantha

Stayed 2 nights in Feb 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Richard

Liked: Staff & service
Confusing Two Hotel Situation
There are two hotels with the same name on the property. So, we went to the wrong one first and brought our bags in with us. Then, we needed to reload and drive the 800 feet to the other one. Otherwise, it's rather low-frills. Calling these rooms "suites" is a stretch. Our room had had a small kitchen within a rather normal hotel room. That said, the room was functional and did what we needed.
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 25, 2022
Dear Richard, we are sorry for the confusion with the hotel names and any inconvenience caused. On the other hand, we are glad that your stay was pleasant and that you liked the room. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

6/10 Okay

Ninna

Stayed 1 night in Oct 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were very close to the highway where we had to go. Also, plenty of places to pick from for eating. Shauna, our hotel lady was just absolutely amazing! she was so friendly and helpful. She made us feel right at home.
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 3, 2022
Dear Jessica, thank you for your kind review and compliments about our convenient location. It is great to know that our associates made your stay more comfortable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Shauna. We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique property, have never stayed at this type of hotel but found it pleasant once I understood what it was like. Very friendly staff and very helpful, clean and nice rooms.
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 22, 2022
Dear Beth, thank you for choosing Extended Stay America and for taking the time to post your review. We are delighted to know how much you loved our location, friendly service, and amenities. We strive for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
One night stay
Staff was very friendly and accessible. Breakfast was grab and go but adequate. Bed was comfortable. Room was clean except the tub had hair in it so that was concerning. Otherwise good stay for the money.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 7, 2022
Dear Guest, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Staff and Hotel were great
Stayed 3 nights in Aug 2022

8/10 Good

Kevin

Stayed 1 night in Aug 2022

8/10 Good

Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfy, room was clean, staff were friendly, good washing facilities.
Stayed 7 nights in Aug 2022
Response from Hotel Management on Aug 11, 2022
Linda, thank you for sharing your experience with us! We are so pleased you had a great time at Extended Stay America. We appreciate your kind comments regarding our friendly staff and comfortable suites. It was a pleasure to host you, and we look forward to welcoming you back soon! Sincerely, Hotel Management

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Brigid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints
Stayed 2 nights in May 2022
Response from Hotel Management on Jun 11, 2022
Brigid, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

6/10 Okay

Ava

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2022

2/10 Terrible

Diane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost power in the room and because I booked through a third party could get my money back. I really don’t have a desire to stay in another property they own.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 25, 2022
Diane, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to apologize for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you next year
Very clean. Bed comfortable. Checked in late and staff was on duty, courteous, and efficient.
Stayed 2 nights in Mar 2022
Response from Hotel Management on Mar 25, 2022
William, thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Eric

Liked: Property conditions & facilities, room comfort
Flies or fleas in the bathroom floor drain.
Stayed 2 nights in Nov 2021

4/10 Poor

Kelly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were described as having pots, dishes, silverware, coffee makers. None of the three rooms rented had any of these items in the rooms. When we asked the desk clerk, he brought out several large tubs and then told my semi - disabled husband that he could use one of the valet carts to take the tubs up to the rooms. Desk clerk stated it wasn't his job to bring said items to the rooms.
Stayed 1 night in Oct 2021
Response from Hotel Management on Oct 31, 2021
Kelly, thank you for your review. We are sorry for the issue you encountered and apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Vern

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean
Stayed 1 night in Oct 2021
Response from Hotel Management on Oct 25, 2021
Vern, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept, spacious suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Too expensive. Minimal breakfast for cost. Beds were barely average. Great shower - hot water
Stayed 1 night in Oct 2021
Response from Hotel Management   on Oct 19, 2021
Kerry, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2021

2/10 Terrible

Andre

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was dirty and smelled bad hair in the tub room smell like fish never will stay their again total disappointment
Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 6, 2021
Andre, thank you for your detailed review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

4/10 Poor

Mary

Traveled with pets
Disliked: Cleanliness, staff & service
Zero hospitality. There are signs all over about how I should be comfortable knowing how well they clean, yet when I used a white towel to blot up a little water I spilled on the floor, the towel came away filthy black.
Stayed 2 nights in Aug 2021
Response from Hotel Management on Aug 29, 2021
Mary, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
Staff was rude when I told them the room I booked was not the one I was provided.
Stayed 3 nights in Jul 2021
Response from Hotel Management on Aug 22, 2021
Thank you for posting a review of your recent stay. We regret we were not able to accommodate you in the room of your choice and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

2/10 Terrible

Madason

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Rude and disrespectful
Stayed 1 night in Dec 2020
Response from Hotel Management on Dec 17, 2020
It was disappointing to read about your experience at our hotel. This is not the impression that we like our guests to leave with. As you may have noticed from previous reviews, this is not normal for our hotel. We hope you will consider this an isolated incident and come back for another stay. Sincerely, Hotel Management

6/10 Okay

JimH, Illinois

Business traveler
Liked: Cleanliness
The price was great but poor initial impression. The parking lot had cars on bricks and others with flat tires! Rooms were quiet and clean. Location is convenient to get onto belt line.
Stayed 3 nights in Sep 2020
Response from Hotel Management on Oct 14, 2020
Jim, thank you for your review. We are happy to know you liked our ideal location as well as our well-kept accommodations. However, we are sorry for not meeting all of your expectations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2020
Response from Hotel Management on May 10, 2020
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management

10/10 Excellent

Frangina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALWAYS AMAZING!
I absolutely love staying in this chain of hotel! The fact that there is a kitchen makes it always feel like I’ve never left home!
Stayed 1 night in Mar 2020
Response from Hotel Management on Mar 11, 2020
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments and for your loyalty to our brand. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

8/10 Good

Nancy

Liked: Room comfort
It was great for the price. WiFi extremely slow unless upgraded to enhanced which is not worth it unless you plan on streaming or heavy data usage.
Stayed 2 nights in Mar 2020
Response from Hotel Management on Mar 10, 2020
Nancy, thank you for your review of Extended Stay America. We are glad you were happy with our reasonable rates. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was just a nice and decent hotel nothing special about it, just mainly check and check out. There is nothing I didn’t like about it.
Stayed 1 night in Jan 2020
Response from Hotel Management on Feb 29, 2020
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
I liked the beds and the set up of the rooms either the kitchen. I didn’t like there was no ice machine available.
Stayed 1 night in Jan 2020
Response from Hotel Management on Feb 15, 2020
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay, liked our comfortable beds and well-equipped kitchen. Kindly note, we provide ice trays for your convenience, so we do not have an ice machine. We hope to see you again soon on your next trip this way. Sincerely, Hotel Management

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 2 nights in Feb 2020
Response from Hotel Management on Feb 12, 2020
Denise, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

8/10 Good

chartrise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020