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Reviews of Hampton Inn & Suites Scottsburg

2.5 out of 5
Hampton Inn & Suites Scottsburg
1535 W Mcclain Ave, Scottsburg, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 382 out of 783 reviews" "
Rating 8 - Good. 245 out of 783 reviews" "
Rating 6 - Okay. 86 out of 783 reviews" "
Rating 4 - Poor. 45 out of 783 reviews" "
Rating 2 - Terrible. 25 out of 783 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. It even smelled great as soon as you walked in the door. We booked a suite and it loved it. The room had 2 queen beds and a double pull out couch, 2 tvs in separate rooms as well. We loved that it has a full sized refrigerator, dishwasher, and stove top. They even had cookware for you to use in the cupboards! The pool was clean and decent sized. The breakfast was delicious with many options available and the staff were friendly. It was in a convenient location as there are restaurants within walking distance, it is right off the highway, Walmart is just down the road, plus it's close to Louisville without having to stay in a larger/busier area. The only complaint I have that isn't a huge deal to us was that housekeeping did not restock toilet paper or leave extra trash bags in the room. I had to go find a housekeeper a couple times to get bags and toilet paper (there were 6 of us in the room). We also had to go to the front desk one night to get toilet paper.
Stayed 2 nights in Apr 2024
Response from Jill Miller, GM on Apr 24, 2024
Hello: Thank you so much for leaving such a wonderful review. I am glad you enjoyed your stay. We love our suites with so much room. I will let housekeeping know they should leave extra toilet paper and trash bags for sure. I hope you can stay with us again very soon. Sincerely, Jill Miller, GM

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice! Rooms were clean! It was very quiet!
Stayed 1 night in Apr 2024
Response from Jill Miller, GM on Apr 21, 2024
Thank you Glenda for leaving such a nice review. We have a great team and I love hearing they were friendly and you enjoyed your stay. I hope you can stay with us again very soon. Sincerley,

10/10 Excellent

Harriett

Stayed 1 night in Apr 2024
Response from Jill Miller, GM on Apr 21, 2024
Hello: Thanks so much for such a great review. We love hearing from our guests and sharing with our team. I hope you can stay with us again very soon. Sincerely,

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well and staff was helpful in getting us rooms. Breakfast was terrific with variety for us to choose from and we ate well. Thanks!!
Stayed 1 night in Mar 2024
Response from Jill Miller, GM on Apr 3, 2024
Hello: Thank you so much for the wonderful review and we are very happy you enjoyed your stay and breakfast. I hope you can stay again very soon. Sincerely,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jill Miller, GM on Mar 26, 2024
Hello Amanda: Thanks so much for the kind review. We love hearing from our guests and sharing with the team. I hope you can stay with us again very soon. Sincerely,

10/10 Excellent

Cory

Stayed 1 night in Mar 2024
Response from Jill Miller, GM on Apr 15, 2024
Thanks so much for the wonderful review. We love hearing that each guest is happy with their stay. I hope you can stay with us again very soon. Sincerely,

8/10 Good

David, Hoagland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid. Good place to stay
Stayed 1 night in Feb 2024
Response from Jill Miller, GM on Feb 26, 2024
Thanks so much for staying with us at Hampton Inn and Suites in Scottsburg, IN. We love hearing from our guests. I appreciate the great review. I hope you can stay with us again very soon. Sincerely,

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Stayed 2 nights in Feb 2024
Response from Jill Miller, GM on Feb 15, 2024
Hello: Thank you so much for your great review. We love hearing from our guests and sharing with our team. I hope you can stay with us again very soon. Sincerely,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jill Miller, GM on Feb 12, 2024
Thanks so much for the wonderful review. We love hearing from our guests and will share with our team. I hope you can stay again with us very soon.

10/10 Excellent

Lavanti

Liked: Cleanliness, staff & service, property conditions & facilities
the breakfast && the rooms
Stayed 2 nights in Feb 2024
Response from Jill Miller, GM on Feb 5, 2024
Hello: Thank you so much for the wonderful review. We love hearing from our guests and sharing with our team here at the Hampton Inn & Suites in Scottsburg, Indiana. I hope you can stay with us again very soon.

10/10 Excellent

Jerry

Stayed 1 night in Jan 2024
Response from Jill Miller, GM on Jan 31, 2024
Thanks so much for the kind review. We love hearing from our guests. I am thrilled you enjoyed your stay. I hope you can stay with us again very soon. Sincerely,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful desk person helped me sort out an issue when I booked the wrong day. Thanks Matt!
Stayed 1 night in Jan 2024
Response from Jill Miller, GM on Jan 22, 2024
Hello: We love hearing from our guests. I am thrilled that Matt was so helpful and you enjoyed your stay. We hope you can stay again very soon.

10/10 Excellent

Scarlet

Stayed 1 night in Dec 2023
Response from Jill Miller, GM on Jan 12, 2024
Thank you so much for the wonderful review. We love hearing from our guests. I hope you can stay with us again very soon. Sincerely,

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Front desk gal was very nice. Parking lot has work being done, but wasn't bad.
Stayed 1 night in Dec 2023
Response from Jill Miller, GM on Dec 20, 2023
Hello: Thank you so much for taking the time to leave a review. Yes, they are doing our parking lot but expected to be done this week. I am glad you enjoyed your stay. I hope you can stay again very soon. Sincerely,

10/10 Excellent

Timothy

Traveled with family
Stayed 1 night in Dec 2023
Response from Jill Miller, GM on Dec 12, 2023
Thanks so much for the great review. We really appreciate hearing from our guests. I hope you can stay with us again very soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight quick stop
Just a very quick stop on our way home from Florida. Front desk staff was friendly and room was very large and clean. Good find last minute.
Stayed 1 night in Dec 2023
Response from Jill Miller, GM on Dec 12, 2023
I love hearing you enjoyed your stay with us. I will definitely share with my team. Thanks for choosing Hampton Inn & Suites in Scottsburg, IN. I hope you can return very soon. Sincerely,

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond accommodating
The staff was EXCELLENT. Arrived a day early so did not have an accessible room available and they went out of their way to see if they had a raised toilet seat for my Mom (unfortunately they did not). Again, went out of their way to clean quickly and accessible room for the remaining nights we were there. To the front desk staff: who truly went out of their way to personally assist my handicapped Mom THANK YOU!!
Stayed 3 nights in Oct 2023
Response from Jill Miller, GM on Dec 12, 2023
Hello: I love hearing the staff went out of their way to help. I think we strive very hard to make sure all guests have a wonderful stay. I hope you can stay with us again very soon. Sincerely,

10/10 Excellent

Kathy

Stayed 1 night in Nov 2023
Response from Jill Miller, GM on Dec 12, 2023
Dear Kathy: Thanks for staying with us and leaving such a wonderful review. I am thrilled you enjoyed your stay with us at Hampton Inn & Suites in Scottsburg, IN. Sincerely,

10/10 Excellent

Barry

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Jill Miller, GM on Dec 12, 2023
Thanks so much for taking the time to leave a wonderful review. We love hearing from our guests. I am glad you stayed with us at Hampton Inn & Suites in Scottsburg, IN. I hope you can return again very soon. SIncerely,

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No dislikes, staff hospitable
Stayed 2 nights in Oct 2023
Response from Jill Miller, GM on Dec 12, 2023
Thanks! We do have a very friendly team. I am glad you had no dislikes and you enjoyed your stay. Sincerely,

10/10 Excellent

Greta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Becki

Stayed 1 night in Aug 2023

8/10 Good

julie

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, clean .
Stayed 1 night in Aug 2023
Response from Morgan on Aug 29, 2023
Thank you so much for taking the time to complete our review! We are so happy to know that you enjoyed your stay at our property!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Morgan on Aug 20, 2023
Thank you so much for taking the time to complete our survey! We are so pleased to know that you enjoye our property! Have a great day!

4/10 Poor

Erik

Disliked: Cleanliness, property conditions & facilities
The hotel is dog friendly had even has treats for them in the common area. The common area was clean and nice, but the rest of the hotel was not clean. The elevators and halls were dirty, the rooms were dirty, the bathroom was dirty. There's an overall ick feeling in there as well -- time for a remodel.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was very accessible for your needs when your traveling.
Stayed 2 nights in Aug 2023
Response from Morgan on Aug 16, 2023
Thank you so much for taking our survey and leaving a review! We are so happy to know that you enjoyed your stay. We hope to have you back!

10/10 Excellent

MEIYUN, Johnscreek

Stayed 1 night in Aug 2023
Response from Morgan on Aug 29, 2023
Thank you so much for taking the time to complete our review! We are so happy to know that you enjoyed your stay at our property! Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay on long drive
Check in/front desk staff were so kind and friendly. Room was clean and beds very comfortable. Breakfast was above average.
Stayed 1 night in Jul 2023
Response from Morgan on Aug 3, 2023
Thank you so much for taking the time to complete our survey, we appreciate the positive feedback! Have a great day!

6/10 Okay

Arthur

Traveled with family
Liked: Cleanliness, staff & service
Had a double queen. One bed looked like it hadn’t been made. The other was short sheeted for Little People, I guess. At least four feet of the top sheet was tucked under the foot of the mattress. Had to tear up bed and remake it in order to get in it. Door would not work on East entrance to lobby. Bad sensor, very inconvenient.
Stayed 1 night in Jul 2023
Response from Morgan on Jul 27, 2023
Thank you for taking the time to provide us with feedback. We offer our sincere apologies for any inconvenience experienced at our property. We have addressed all of these issues with our staff and are working together to ensure they are properly fixed. Have a great day!

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from Morgan on Aug 22, 2023
Thank you for the great review! We are so happy to know that you enjoyed your stay! Have a great day!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Short wait for room. I would like shelves in the shower for shampoo/conditioner and hooks for towels in the bathroom
Stayed 1 night in Jul 2023
Response from Morgan on Jul 13, 2023
Thank you for taking the time to complete our survey. We greatly appreciate the feedback and will be sure to share this with staff. Have a great day!

8/10 Good

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had is that check-in is at 3 and our room wasn't available until 5. The suite was perfect for our multiple night stay and room for other family members for lunch. The breakfast was outstanding with many options that the staff kept fresh and full. We never heard any noise while in our room. Our two year old granddaughter enjoyed the very clean pool. The staff were very nice!
Stayed 2 nights in Jul 2023
Response from morgan on Jul 11, 2023
Thank you for taking the time to compete this survey. We are so sorry to hear that you did not get to check in on time. We are so happy to hear that you enjoyed our property!

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Excellent customer service at this location. Friendly staff and very clean. Comfy beds. Convenient to the highway.
Stayed 1 night in Jul 2023
Response from Morgan on Jul 10, 2023
Thank you for this great review! We are happy to know that you enjoyed your stay at our property!

4/10 Poor

Cindy

Traveled with family
The bathroom especially the shower needed to be cleaned better or even replaced as it had rust looking spots all around the bottom. The floors needed to be cleaned and micro wave didn’t look like it had been cleaned for awhile. I’m pretty sure they were short staffed as the front desk personnel were not at the desk several times due to waiting on other already checked in.
Stayed 3 nights in Jul 2023
Response from Morgan on Jul 10, 2023
Thank you for taking the time to leave us a review. We will be sure to share this with staff at our next staff meeting. We apologize for any inconvenience experienced at our property! Have a great day!

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, open, good breakfast, convenient, friendly, etc...
Stayed 1 night in Jul 2023
Response from Morgan on Jul 10, 2023
Thank you for taking the time to leave a review for out hotel! We appreciate feedback, always! Have a great day!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, adding to my favorites
Great customer service, close to shopping and a huge variety of restaurants.
Stayed 2 nights in Jun 2023
Response from Morgan on Jul 10, 2023
Thank you for taking the time to leave a review for our property! We greatly appreciate your positive feedback! We are very happy to know that you enjoyed your stay with us! Have a great day!

10/10 Excellent

Brian

Traveled with partner
Very nice place!! Staff was great
Stayed 1 night in Jul 2023
Response from Morgan on Jul 10, 2023
Thank you! Have a great day!

8/10 Good

Robert

Traveled with partner
No one was at counter to check us in. Large sign said SORRY, AWAY HELPING OTHERS, BACK AS SOON AS POSSIBLE. Finally a lady waiting to check it, called the front desk. The guy said he’d be right out. He said we should have rang the little bell. But that’s not what the sign said. OUR ROOM - was clean, the bed was comfortable. The wall thermostat did not work. The Temperature had to be adjusted on the AC unit. Toilet was loose and could rock a little back and forth. They added electric blinds. Controller was on the wall. There were two thick wires running over to the window to power the two blinds. One blind didn’t work, the other black out blind would not come down until I helped it start, then the blind started down and I couldn’t get it to stop. The electronic controller did not work well. For $229.40 per night for a king size bed and these issues, I would not stay here again.
Stayed 1 night in Jun 2023
Response from Morgan on Jul 10, 2023
Thank you for taking the time to review our property! We apologize for any inconvenience experienced during your stay! We will definitely review all of these issues with maintenance and address with staff. Have a great day!

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations - would stay here again if traveling in this area!
Stayed 1 night in Jun 2023
Response from Hotel GM on Jul 1, 2023
Thank you so much for the survey, we will share with staff and make sure we get a 5 on any return trips!

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
The carpets were not clean. They needed a good shampooing to remove stains. There were no tissues in the room. The desk chair could not be adjusted high enough to use the desk. There were no chairs to sit in besides the desk chair.
Stayed 1 night in Jun 2023
Response from Hotel GM on Jun 26, 2023
Thank you for the review, we will share with staff and make sure we can get those items corrected for the next guest!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed. Staff was very friendly. Room was very clean.
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

8/10 Good

James

Liked: Cleanliness
Did not keep breakfast items availiable
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice and we always love the breakfast
Stayed 2 nights in May 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

10/10 Excellent

Becki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed like the property was just redone. Our room was really nice. It was very clean and everyone was friendly. My one small issue is that we had an accessible room, and the electric blind didn’t go all the way down so first thing in the morning was very bright in the room. However, that was very minor and I would stay there again and I would recommend anyone else there was a lot to eat around and it was a cool little downtown area with a great coffee shop.
Stayed 1 night in Apr 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean .nice people.
Stayed 2 nights in Apr 2023
Response from GM on Jun 5, 2023
Thank you so much for the awesome review!

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room at the Hampton Inn & Suites this past weekend. Every day was another disappointment after the next. The first night our room smelled like dog urine. It was so strong and terrible. It hadn't been cleaned thoroughly. When we told the front desk, they explained to us that it is a dog-friendly room- which ok, we are happy you accommodate pets, but we shouldn't have to sleep with their mess. There was also a poop stain on the carpet. We left for the day to return to a bottle of febreeze. That was the fix to our dirty, smelly room. We complained again and asked for a new room. Unfortunately, we were moved to a room with a king bed, having 7 people in the room, this was not accommodating at all. We had to go to the store and purchase a blowup mattress. The next day we were out again, came back around 4:30pm and our room wasn't cleaned. The front desk said that they left at 4pm- so we didn't get towels, our trash emptied or more toilet paper. When we were checking out, after waiting at the front desk for someone to show up for 30 minutes, we spoke to a nice lady named Amanda- this was our first time meeting her, and she explained that we could be compensated for our room by the manager, whom we will have to talk to on Monday because managers don't work weekends. Please call me or return an email when you can and let me know how this will be handled.
Stayed 3 nights in Mar 2023
Response from GM on Jun 5, 2023
sorry to hear about the stay, we will make sure we we have a meeting with staff to get this corrected