Exterior

Reviews of Hilton Garden Inn Jackson/Madison

4 out of 5
Hilton Garden Inn Jackson/Madison
320 New Mannsdale Rd, Madison, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 543 out of 843 reviews" "
Rating 8 - Good. 203 out of 843 reviews" "
Rating 6 - Okay. 57 out of 843 reviews" "
Rating 4 - Poor. 22 out of 843 reviews" "
Rating 2 - Terrible. 18 out of 843 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had a delightful stay despite the renovations going on. Very quiet. Staff was friendly and attentive. Bed was comfy. What more could you ask.
Stayed 1 night in Mar 2024

10/10 Excellent

Donnie, Grenada

Liked: Amenities, property conditions & facilities
Great place to stay !
Stayed 1 night in Feb 2024

6/10 Okay

Hannah

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction but it wasn’t noticeable. Our room was clean and very large.
Stayed 1 night in Feb 2024

10/10 Excellent

Dell

Liked: Cleanliness, staff & service, property conditions & facilities
Lady at front desk was great, very friendly. Room and location were fine. Very satisfied overall.
Stayed 1 night in Feb 2024

10/10 Excellent

Diamondsade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and the breakfast was a bit. I will most definitely be going back again.
Stayed 1 night in Feb 2024

6/10 Okay

Tori

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Shannon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were told over the phone that the fourth floor was closed to renovation but booked our family(3 rooms) on the first floor. Both days we had to listen to construction workers carrying on using the “propped open” (unsafe and after hours at night! ) door right next to our rooms. Clearly it needs room renovation especially for a Hilton. I felt we paid twice what she should’ve … had to have broken blinds taken down and AC worked on. Disappointed but happy to be heading home.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

8/10 Good

Nora

Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin, Kilmichael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, was close to everything imaginable.
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, property, quietness, and cleanliness.
Stayed 1 night in Jan 2024

4/10 Poor

william jr

Traveled with partner
Stayed 1 night in Jan 2024

8/10 Good

Terrie

Liked: Cleanliness, staff & service
I like the convenience of getting to the hotel and closeness to family. I was disappointed that the whirlpool was not working and pool was not heated.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
My only regret is not doing this sooner
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

JaMonica

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Renee

The front entrance and lobby looked great! Staff were helpful and friendly. They were renovating I’m sure all of the hotel will look beautiful soon. With the renovation going on didn’t look it’s best and some funny smells. The bathroom did smell like chlorine/bleach but could be worse. Unfortunately, the pool and hot tub were not working because the boiler was broken. We got this hotel because of the indoor pool. That was a bummer. Breakfast was not included it was $13.99 per person all you can eat. But that’s not great for kids. Despite that room was comfortable and had a good nights rest. Primos is across the way and was delicious and well priced.
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always!
We always enjoy our stay here, we have been coming here every other week for work .There is no other place we would rather be.
Stayed 3 nights in Dec 2023

8/10 Good

Katherine

Stayed 2 nights in Dec 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service
The tv in our room didn’t work. The ice machine on our floor didn’t work. There was some construction going on, but I’m not sure how that would affect these two issues.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Nov 2023

6/10 Okay

Candace

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
They are doing renovations on the hotel and they started using heavy equipment before 10 am. We were awaken to someone using some kind of loud tool on the other side of the wall. There was a piece unwrapped candy laying just underneath the bed.
Stayed 1 night in Nov 2023

6/10 Okay

Khim, Burleson

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've stayed here a year ago, and it was a much better experience then. The staff was helpful and courteous throughout the stay. We were billed for breakfast despite having prepaid for it through Expedia when booking. The 3rd floor bathroom drainage in both the sink and bathroom was very slow. The bathtub had not been cleaned and was very evident once the water started backing up. There were signs that the property is currently undergoing renovations, so I hope the plumbing issues will be addressed with that.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly sraff
Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Whenever we visit Madison this is our go-to hotel. The staff is always excellent, service is above compare. We refuse to stay anywhere else. We love it and would highly recommend it to anyone visiting the area. Please get the hot tub fixed, which is my only request. Love you guys and will see you soon Kendall and Ms. Tina
Stayed 3 nights in Oct 2023

8/10 Good

David H

Liked: Cleanliness, staff & service, room comfort
Great location. Glad they’re renovating! Gym was disappointing but guess part of renovation. Maybe the above needs to be on the website! Front desk good
Stayed 1 night in Oct 2023

2/10 Terrible

Mahmune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service - No access
Terrible service from front desk. Couldn’t get access to 2 rooms that she attempted to assign me.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff -
Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Stayed 1 night in Oct 2023

8/10 Good

Sheryl

Stayed 1 night in Oct 2023

10/10 Excellent

Stacey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and safe stay at this property.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Peggy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a comfortable night stay after a long drive and late night.
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Stayed 1 night in Oct 2023

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quite, close to interstate
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yy7
Stayed 2 nights in Oct 2023

8/10 Good

Robin, henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean
Stayed 1 night in Oct 2023

4/10 Poor

C Walter

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hilton name, not Hilton promise
This location doesn't live up to the Hilton reputation. We have come here multiple times over the past 6 years, but it's apparent that deferred maintenance has taken its toll, and it no longer deserves its 3 star rating. Our room's bathroom needed recaulking, refinishing between the shower tiles and wallpaper. The carpet needs to be replaced. The bed was comfortable. We were there 3 nights, and the room was not serviced any of those 3 days. There was a small black caterpillar in the hallway, and we also found one in our room. The exercise room was in bad shape. The tile was broken up against one wall; the ceiling tiles were stained in several places, one of the two treadmills was out of service, there was no water cups available for use. This facility needs some attention. The personnel weren't the problem.
Stayed 3 nights in Sep 2023
Response from Danny97 on Oct 2, 2023
We apologize that your stay was not up to standard. We are getting ready to remodel our rooms beginning of next month. We look forward to seeing you again and we hope that next time will be a much better experience.

4/10 Poor

Rosemary

Traveled with group, Business traveler
Our room was dark. Not enough lighting Check out was a nightmare . We finally had to leave our credit card info with the promise of an email receipt. Still have t received it. We were told that because we used a third party (Expedia) booking it made it difficult to split the cost for 2 people. We also could not get Hilton points.
Stayed 3 nights in Sep 2023
Response from Danny97 on Oct 2, 2023
We appreciate your feedback, and we are working on getting everything fixed. Beginning of November, we will be remodelling our rooms.

10/10 Excellent

amber, flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and safe
We feel very comfortable and safe here. Lots of restaurants and other stores around— very convenient.
Stayed 1 night in Sep 2023
Response from Danny97 on Sep 13, 2023
We are glad you enjoyed, your stay with us.