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Reviews of Holiday Inn Madison at The American Center, an IHG Hotel

3 out of 5
Holiday Inn Madison at The American Center, an IHG Hotel
5109 W Terrace Dr, Madison, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 472 reviews" "
Rating 8 - Good. 172 out of 472 reviews" "
Rating 6 - Okay. 34 out of 472 reviews" "
Rating 4 - Poor. 9 out of 472 reviews" "
Rating 2 - Terrible. 12 out of 472 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joaquin, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic clean very very friendly people Loved it Great Breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Just checked in — so far so good. — nice looking property, nice room
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 12, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 Good

Amy

Business traveler
Liked: Cleanliness, staff & service
Needs some updating. Toilet seats are stained. No soap/shampoo shelf. Clean. Restaurant food is good. Wait staff was good.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 12, 2024
Thank you for your feedback. I would like to apologize for your stay not meeting your expectations. Hope you can give us another chance.

8/10 Good

RITA

Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 12, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff very clean and good Restraurant very close by as well as airport
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Apr 12, 2024
Thank you for your feedback. We are pleased to hear you had great interactions with our staff member during your stay. Hope to see you again.

6/10 Okay

Brenda

Traveled with family and small children
The room had lots of noises things turning on and off.Woke me up a lot. Pool area was freezing cold. Would never stay there again. Breakfast was pretty good
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for your feedback from during your stay with us. I would like to apologize for your stay not being up to your standards.

2/10 Terrible

Leila

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for your feedback from during your stay with us. I would like to apologize for your stay not being up to your standards.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for your review we are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Thu

Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

April

Stayed 1 night in Dec 2023

10/10 Excellent

Hao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine. No complaint.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 13, 2023
Thank you for feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family stay
Very nice stay for a football get together with friends. Desk staff were very helpful and overall this was a great choice and the rates were reasonable. 20 minute drive/Uber to downtown.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Dec 13, 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it’s a nice hotel, could use an update room has very soiled/stained carpet. Shower unit shelves are all broken off along with toilet paper holder, and shower surround is deteriorating. Exterior of trash cans look as though someone use them to barf in. Best thing was there buffet.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Dec 13, 2023
Thank you for your feedback. We have brought up the items in your feedback with our maintenance department.

10/10 Excellent

Barry

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised by how nice it was.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Traveled with partner
Reserved top floor view with shower got what I paid for very good view of skyline, queen bed with 4 pillows desk with chair and one single chair with ottoman. Staff was nice and helpful. Property was in good area. For the men 5 min to cabelas
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

William, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to highway and very clean
Stayed 1 night in Aug 2023
Response from Guest Services Manager on Aug 31, 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. We hope to see you again.

8/10 Good

Dawn, Beloit

Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We have used this facility for our sponsored classes for the last three years and it is always enjoyable to return.
Stayed 1 night in Aug 2023
Response from Guest Services Manager on Aug 31, 2023
Thank you for your feedback. We are pleased to hear you enjoyed having your meetings with us for the past three years. Hope to see you again next year for your meeting as well.

8/10 Good

Darren, WAUTOMA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, well maintained facilities.
Stayed 1 night in Aug 2023
Response from Guest Services Manager on Aug 31, 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent Holiday inn. There were plenty of shopping and dining options close by along with a hospital. Would stay again
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Aug 31, 2023
Thank you for your feedback. Yes our hotel is in a great location near plenty of places to eat and the East Towne Mall not being far away either. We hope to see you again.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Aug 31, 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 Good

Lisa, Hudson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Aug 31, 2023
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service
I
Stayed 1 night in May 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
I though the woman at the front desk was remarkably friendly and helpful. She is perfect for that job!
Stayed 1 night in May 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Donna

Stayed 2 nights in Apr 2023
Response from Guest Services Manager on May 4, 2023
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, room comfort
one night stay
We stayed on a busy weekend. Guest were loud and took over the lobby area but not hotel fault. Staff was VERY friendly and accommodating. Breakfast is not included but if you add it on at booking time, it is cheaper. Well worth it! Breakfast was amazing!! Rooms were worn and could use updating also the tv remotes didn't work. Hotel was overpriced for what you receive. Could have been because of activities going on in Madison?! Id rate this hotel a 8.5
Stayed 1 night in Mar 2023
Response from Guest Services Manager on Apr 24, 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

John

Traveled with family
I really liked the overall happy good feeling vibe I received when entering hotel😁
Stayed 1 night in Mar 2023
Response from Guest Services Manager on Apr 24, 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Services Manager on Apr 24, 2023
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!!
Stayed 1 night in Mar 2023
Response from Guest Services Manager on Apr 24, 2023
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Julia

Stayed 1 night in Mar 2023
Response from Guest Services Manager on Apr 24, 2023
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Idk
Check-in was terrible the lady at the front desk yesterday afternoon was very rude.
Stayed 1 night in Mar 2023
Response from Guest Services Manager on Apr 24, 2023
Thank you for your feedback. I would like to apologize for the check in experience you received.

2/10 Terrible

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well they charged me significantly more then i booked with you online and it said they had shuttle which they did not until 3 hours after we needed to get to airport. I wont stay here again
Stayed 1 night in Jan 2023
Response from Guest Services Manager on Feb 6, 2023
Hello James, my deepest apologize for this inadequate experience. Have a wonderful day!

10/10 Excellent

Ann Marie

Stayed 1 night in Jan 2023

10/10 Excellent

Maloree

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A free breakfast would be nice.
Response from Guest Services Manager on Jan 15, 2023
Thank you for your feedback.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King+ business room was great
Able to give me free early check in as I arrived 3-4 hours earlier than planned. Large room with king+ bed. Nice view. Decent workout room and nice pool. Restaurant and small bar were nice and enjoyed company/professionalism of staff at both restaurant and hotel.
Stayed 1 night in Dec 2022
Response from Guest Services Manager on Dec 12, 2022
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Jocelyn

Stayed 1 night in Dec 2022
Response from Guest Services Manager on Dec 8, 2022
Thank you for your review. Hope to see you again.

4/10 Poor

Jessie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
why pay extra $25.00 ? and closed pool , no work remote tv and no work ref cold box . we are unhappy this too much pay $166.00 plus 25.00 ...
Stayed 1 night in Oct 2022
Response from Guest Services Manager on Dec 8, 2022
Thank you for your feedback.

10/10 Excellent

Amanda

Stayed 2 nights in Oct 2022

10/10 Excellent

joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, huge room
Stayed 1 night in Sep 2022
Response from Guest Services Manager on Oct 7, 2022
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

6/10 Okay

Michelle M, Sun Prairie

Traveled with partner
Disliked: Amenities, property conditions & facilities
Run down , stained carpeting , poor ventilation . The front desk staff, however, were extremely friendly and helpful ! Would not stay here again .
Stayed 3 nights in Sep 2022
Response from Guest Services Manager on Oct 3, 2022
Thank you for your feedback.

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff & property!
We came to town for taste of Madison and stayed here. All the other hotels in town were $300 for a regular room, this one was $159 for a suite so we took a chance not expecting much and we were VERY pleasantly surprised! Both ladies at the check-in desk (night and morning) were extremely nice and helpful. The bartender was also very nice! The hotel, although older, was very well kept and clean! Our room was clean and spacious! The beds were very comfortable. The pool and hot tub area were fantastic! Probably the best hotel hot tub I’ve ever been in! And the free coffee in the morning was the best hotel coffee I’ve ever had. Every staff member I interacted with was friendly from housekeeping on down, everyone seemed to actually want to be there. Thought about filling out a job application b/c this seems like a great place to work! If we ever find ourselves in Madison again, this is were we’ll be staying.
Stayed 1 night in Sep 2022
Response from Guest Services Manager on Sep 26, 2022
Thank you for your feedback. Kudos to the staff members. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Guest Services Manager on Sep 26, 2022
Thank you for your feedback. Hope to see you again.

10/10 Excellent

ALESE, New Hope

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pool and hot tub was clean, and nice environment. Facility was very nice, friendly staff!
Stayed 1 night in Sep 2022
Response from Guest Services Manager on Sep 26, 2022
Kudos to the staff members. We are pleased to hear you enjoyed your stay with us. Hope to see you again. Thank you for your feedback.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Services Manager on Sep 26, 2022
Thank you for your review. Hope to see you again.