Ratings based on 629 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Madison Wisconsin

Posted Feb 28, 2015
The room was nice, but it had a smell to it. The staff was very nice. Breakfast was kind of pricey and still cold.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Posted Feb 27, 2015
It was a great experience--the room was very clean though without a fridge or microwave which would have been nice. The restaurant in the building had fantastic food and service. Staff was friendly and informative: they were also helpful when I needed to use or borrow office supplies.
2 out of 5
by A verified traveler

Worst stay yet

Posted Feb 24, 2015
Pros: Nothing
Cons: Better customer service and have the hot tub working!
Location: Great location from belt line and into downtown
The front desk staff, Angela was the rudest person I've met during check in. Thank good this was her last weekend to work for Sheraton (as the manager says). We've stayed at multiple Sheraton hotels and this was the worst experience. Secondly, we had to wait for 45 minutes for our shuttle pickup. And lastly, we forgot our phone charger and called the hotel to inform them of it. The front desk said that the "housekeepers" did not see a phone charger when they cleaned up. Talk about dishonest people with poor people skills.
2 out of 5
by A verified travelerfrom chicago

disappointed in this chain hotel

Posted Feb 24, 2015
Pros: room was clean, instant coffee available was good
Cons: all problems mentioned above and if hot tub was being repaired should inform guests prior to reservations
Location: Near capital and downtown area of Madison, restaurants, museums, sports center, etc. location was convenient
Briefly, we were not allowed to be checked in until 1hr 15 min past advertised check in time of 3:00. Hot tub was unavailable due to repairs, swimming pool water temperature was freezing(even to children who ordinarily never mind that factor) as well as air temp in pool area. when I asked front desk staff to adjust room temp they said a technician would be in and he never arrived. Pillows too soft( minor detail) just added to overall dissatisfaction of this hotel.
3 out of 5
by A verified traveler

Convenient to many of Madison's downtown areas.

Posted Feb 23, 2015
I was disappointed that the hot tub was under repair and one of the restaurants was also closed. Having a continental breakfast would be great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom AZ

Great staff and easy shuttle service

Posted Feb 23, 2015
Pros: The reliable shuttle that went back and forth all day.
Cons: BIgger workout facility.
Location: Not ideally located to anything and in the snow you certainly don't feel like venturing out, but shuttle went pretty much anywhere you'd want to go.
The hotel is not as convenient to the capitol, but the regular shuttle back and forth made it very easy. We never had to wait more than 10 minutes. Our room was slightly cheaper than others near the conference center at Monona and I figured I would spend more on cabs having to go back and forth, but I spent way less on tips than I would have spent on a cab. The weekend brunch was nice and affordable. The workout facilities were a little small but had everything you needed for a good workout. Starbucks in the hotel was a nice perk. I'd easily stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Suggestions

Posted Feb 13, 2015
I only have two suggestions to make the stay more enjoyable: Fix the elevators, they look old. Include breakfast. A good looking hotel like that has to offer it. Other than that it was great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2015
Pros: Close to destination
Cons: Bigger room
Good. Comfortable. Clean. A bit small. Lobby not much to brag about but staff was friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom oshkosh, wi

nice hotel close to Alliant Energy Center

Posted Feb 10, 2015
Great hotel, good service, free parking. Would go there again
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location, clean room, hotel staff mediocre

Posted Feb 9, 2015
Great location. Clean room. Hotel staff not the most friendly but may have been having a bad day. Our room had an adjoining door, which let in a lot of noise from the adjacent room. Hotel staff didn't make much of an effort to help.