Ratings based on 691 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom green bay

Good location.

Posted May 11, 2015
Bathroom sink was not functional and very little water pressure. The breakfast was expensive and no better than other hotels that have free breakfasts!
Comment from Hotel Management
May 13, 2015 by Lisa, Hotel Management
Thank you for your feedback. I am so sorry that that your sink was not working properly and that you did not enjoy our breakfast. We will keep working on it to make it right.
3 out of 5
by A verified traveler

Gross pool. Needs some upgrades.

Posted May 11, 2015
Pros: Public areas, lobby
Cons: Pool, bathrooms
I remember when this hotel was built. It was pretty nice and a good option when I visited Madison. It is definitely starting to show its age and in desperate need of some upgrades. The public areas are fine. The room is OK except for the bathroom which had a clogged bathtub, peeling wallpaper, burned out lightbulbs and old shower hardware. Nowhere was the hotel showing its age more than the pool. It was extremely dirty with a line of filth just above the water line. You could see the pool needed to be drained and the floor of the pool scrubbed from years of dirt. The tile grout was filthy and only half of the bathroom lights were working. It really felt ignored.
Comment from Hotel Management
May 13, 2015 by Lisa, Hotel Management
Thank you for letting us know about your stay with us. We greatly appreciate your observations and will definintely see what we can do to make the pool better. I apologize for the condition of your room and will get my Engineering Team right on it. Again thank you and hopefully we may see you back with us at another time where you can experience our hotel in a better light.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Madison trip

Posted May 10, 2015
I had a fun time the staff was nice the Internet worked the pool was nice and warm I will be back and this was my second time staying there.
Comment from Hotel Management
May 12, 2015 by Lisa, Hotel Management
Thank you for trying us again and really glad to hear your stay with us was enjoyable. We really appreciate your loyalty and hope to see you back with us again really soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

Very close to the Alliant Energy Center

Posted May 4, 2015
Pros: Everything!
Cons: There was some wallpaper on the wall that looked like it was pealing away, but this is a minor issue that I am sure will be addressed
Location: Close to the city of Madison and easy access to the college.
Nice hotel, mostly everything in the hotel was up to date. Excellent staff in both Room Service and Front Desk.
Comment from Hotel Management
May 6, 2015 by Lisa, Hotel Management
We are excited to hear that your stay in Madison was great and the staff took great care of you. Thank you for taking the time to let us know. We hope to see you back with us again soon.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Milwaukee, WI

Accommodations for Conference

Posted Apr 29, 2015
Pros: This hotel is easy on and easy off from the belt-line.
Cons: We had to pay extra to plug into the electricity for our projectors and for the pull down screen in the conference room.
Location: As I noted above it's close to the belt-line. It's also close to the city conference center.
The toiletries in the room were nice and included some extra I don't usually see (the shaving cream and the facial scrub). The temperature in the room was comfortable. I would have rated the room higher expect I didn't receive a working iron until my third call. It was my suggestion to have the staff check the third iron out before delivering it. I really didn't have time to wait for a fourth try. Regarding the conference facilities - the room for the evening session was cold. I needed my winter jacket. The temperature in that same room the next day was better.
Comment from Hotel Management
May 4, 2015 by Lisa, Hotel Management
Thank you for your observations and suggestions! We really apprecaite them and will definitely look to use them. We hope to see you back at the Sheraton soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wausau wi.

Great hotel near college

Posted Apr 16, 2015
Excellent hotel. Just miss few things(continental breakfast, free coffee).
Comment from Hotel Management
Apr 17, 2015 by Lisa, Hotel Management
Thank you for chossing to stay at the Sheraton. We really are glad to hear your stay was good and look forward to having you back again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison, WI

Posted Apr 11, 2015
After a long day at the hospital; I returned to a partially cleaned room.
Comment from Hotel Management
Apr 17, 2015 by Lisa, Hotel Management
I am so very sorry to hear that we did not give you proper service. Rest assured that I will work with my Team to make it better. Thank you for letting us know and we hope to see you back again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kenosha, WI

Great Location & Staff

Posted Apr 10, 2015
Cons: We were at a music show and it would have been nice if the shuttle went longer into the night. It stops at 12am. But it wasn't that big of a deal.
Location: The shuttle driver suggested the Great Dane for dinner...wonderful advice! The food was outstanding!
We were very impressed with this hotel. The staff was very friendly, informative and accommodating. The room was very clean and looked very modern and up to date.
Comment from Hotel Management
Apr 17, 2015 by Lisa, Hotel Management
Thank you so much for your kind words. We are so happy to hear that your stay with us was enjoyable and hope to see you with us again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago IL

Great people, good rooms

Posted Apr 5, 2015
The staff is very accommodating and friendly. The rooms appeared to be having work done on them, or are in desperate need of renovation. The room door had a piece broken off by the handle so a small amount of light entered the room from the hallway. The wallpaper was peeling a bit, and there were a few cracked outlet covers. I believe the rooms in our area of the hotel were being fixed up due to the traffic of employees entering and exiting the rooms near by, but that is speculation. If cleanliness is more important to you than presentation then you will have no problems with the rooms. If friendly staff are important to you I couldn't think of a single reason to complain. They have a shuttle bus that runs downtown and is very convienent.
Comment from Hotel Management
Apr 8, 2015 by Lisa, Hotel Management
Thank you for your kind words. We are so excited to hear that you enjoyed your stay with us and appreciated our service. We really hope to see you back with us again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Van Dyne WI

Nice hotel close to Alliant Center

Posted Mar 30, 2015
Pros: The pillows!
Cons: Real coffee grounds, not pods, small fridge.
Location: The Alliant Center which hosts many events throughout the year.
We were on the Club floor (7) which offered a coffee and fruit bar in the am by the elevators. We received an evening complimentary wine/beer for two and full breakfast buffet for two. Would have liked a small fridge in the room and real coffee vs. the pods offered as well as tea bags. The pillows were heavenly...wish we could have taken them home! The hotel is within walking distance to the Alliant Center although there is a lot of traffic.
Comment from Hotel Management
Apr 7, 2015 by Lisa, Hotel Management
Thank you so much for your feedback regarding your stay. So glad to hear you enjoyed the pillows. We hope to see you with us again.