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Reviews of Staybridge Suites Middleton Madison-West, an IHG Hotel

3 out of 5
Staybridge Suites Middleton Madison-West, an IHG Hotel
7790 Elmwood Ave, Middleton, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 280 out of 500 reviews" "
Rating 8 - Good. 144 out of 500 reviews" "
Rating 6 - Okay. 33 out of 500 reviews" "
Rating 4 - Poor. 28 out of 500 reviews" "
Rating 2 - Terrible. 15 out of 500 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Stayed 1 night in Mar 2024

8/10 Good

Stacy

Stayed 1 night in Mar 2024

10/10 Excellent

Danelle, Racine

Stayed 1 night in Mar 2024

10/10 Excellent

mary ann

Liked: Staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and accommodating.
Stayed 1 night in Mar 2024

8/10 Good

Matt

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kristen R

Great underground parking, especially during the winter!
Stayed 4 nights in Jan 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Could use some updating
This hotel is dated and definitely in need of some serious renovation. Cracks in walls, paint, outdated furnishings and appliances. It just feels tired and worn overall. Unsecured door in the pool area that led to the outside was concerning for sure-literally anyone can walk into the pool area from outside. Beds were mediocre. Breakfast was very blah. Whoever is in charge of cleaning the pool and hot tub is not doing a good job at all-hot tub foamed with gross scum our entire stay. Overall we were very unimpressed with this place. It is convenient to several area restaurants which was nice and the staff overall was incredibly pleasant and helpful-that was for sure the highlight of our stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms. Good breakfast and friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Stayed 1 night in Nov 2023

8/10 Good

Patricia, hampshire

Traveled with partner
Parking is a little limited but otherwise we love this Staybridge. Room with a kitchenette is ideal. Thank you.
Stayed 2 nights in Nov 2023

10/10 Excellent

James, Reeseville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean property. Bars and restaurants within close walking distance.
Stayed 1 night in Nov 2023

8/10 Good

Jeanine

Stayed 1 night in Nov 2023

8/10 Good

Greg Or Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Take the good with the not so good
Waited forever for the front desk help. Had to inquire about the lack of parking and ask for the opportunity to park in the garage. It was dark and confusing to enter. Room was located right next to the highway/cloverleaf; loud. As always the Staybridge was clean. Breakfast amazing. Would stay again, but request opposite side of hotel (we were 241)
Stayed 1 night in Nov 2023

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quick check in and out
Stayed 2 nights in Oct 2023

2/10 Terrible

Lucas

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Dirty
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Oct 2023

8/10 Good

Darin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but grounds around hotel need so sprucing up.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and safe
The suite was large and comfortable. Refrigerator and bathrooms were dated, but fine. The furniture was comfortable and in good condition. All the employees were nice and efficient. The breakfast was good. The pool area was nice too. Would definitely stay again. It worked well for our group.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mary

Helpful clean great location
Stayed 3 nights in Aug 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023

8/10 Good

Allison

Liked: Staff & service
Very limited parking.
Stayed 1 night in Sep 2023

8/10 Good

Bob

Stayed 1 night in Aug 2023

8/10 Good

Peter

Stayed 1 night in Aug 2023

6/10 Okay

ROSS

Traveled with partner
Liked: Cleanliness, amenities
Walkable restaurants and shops is very convenient. Located directly next to a busy highway with on ramp. Our room was next to the hiway on the Northwest side. Very noisy so request a room away from that side. Refrigerator did not work properly even after someone looked at it. Breakfast buffet was good, just don't wait till the last 15 mins to eat or it will be closed 5 minutes before you get there.

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

ERIC, Springfield

Stayed 1 night in Aug 2023

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My suite was spacious, clean and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Respite in Middleton!
My daughter and I had a great stay here. The room was wonderful, the pubic spaces were great, and the location can't be beat. Absolutely recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Staff always friendly. We have stay here multipe times.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Stayed 3 nights in Jul 2023
Response from Owner on Jul 11, 2023
Robert, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
nice location and nice food options all within 3 blocks
Stayed 1 night in Jul 2023
Response from Owner on Jul 11, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended! Beautiful Property!
Great room, great service, great food, beautiful property!
Stayed 3 nights in Jun 2023
Response from Owner on Jul 3, 2023
Jerry, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Kerrin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not aware that whole hotel allowed dogs in ALL their rooms. Very obviously the rooms were not deep cleaned after dogs check out. Pull out couch was old, ragged, and musty. There were rips in the outer edges of couch. Would not stay here if you have any allergies. Mold was evident on all the ac vents.
Stayed 4 nights in Jun 2023
Response from Owner on Jun 28, 2023
Thank you for sharing feedback on your guestroom during your recent stay, Kerrin. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Sandra

Stayed 7 nights in Jun 2023
Response from Owner on Jul 6, 2023
Sandra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Martha, Birchwood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean. Nice breakfast.
Stayed 2 nights in May 2023
Response from Paul on May 31, 2023
Hi Martha,Thank you for the wonderful review and thank you for your recent stay with us. We look forward to welcoming you back to the Staybridge on your next visit to Middleton

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Owner on May 29, 2023
Andrea, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Martha, Birchwood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Staff was great. Nice breakfast. Parking during week is minimal - no difficulty on weekend.
Stayed 1 night in May 2023
Response from Owner on May 17, 2023
Martha, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Owner on May 17, 2023
Keith, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in May 2023
Response from Owner on May 8, 2023
George, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!