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Reviews of Comfort Inn And Suites

2.5 out of 5
Comfort Inn And Suites
545 Powell Dr, Powell Drive And Lantaff Blvd, Madisonville, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 146 out of 317 reviews" "
Rating 8 - Good. 106 out of 317 reviews" "
Rating 6 - Okay. 39 out of 317 reviews" "
Rating 4 - Poor. 11 out of 317 reviews" "
Rating 2 - Terrible. 15 out of 317 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Sam on Apr 15, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bedding not comfortable at all
Stayed 1 night in Apr 2024
Response from Sam on Apr 12, 2024
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

10/10 Excellent

Phillip, Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in good condition and the staff were very welcoming and hospitable. The beds were comfortable and the room had every amenity you would expect. Good water pressure in the shower with soft, absorbent towels. Absolutely no complaints, highly recommended.
Stayed 1 night in Apr 2024
Response from Sam on Apr 8, 2024
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

10/10 Excellent

Dexter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet
Stayed 2 nights in Mar 2024
Response from Sam on Apr 1, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Folaranmi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, and good value.
Stayed 3 nights in Mar 2024
Response from Sam on Mar 29, 2024
Thank you for your review and for choosing our hotel. We welcome our guests comments and concerns. Management has taken note of your feed back and is working to improve our breakfast. Thank you for staying with us and we hope to see you again on your next trip to Madisonville.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this location 3 times in the last 5 months. We love the size of the rooms and the rooms are always clean and comfortable. The interior could use some updating and more updated lighting, but overall, we always have a great experience here and will continue to stay here when we travel to this area of Kentucky.
Stayed 2 nights in Mar 2024
Response from Sam on Mar 28, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Glenn

Stayed 1 night in Mar 2024
Response from Sam on Apr 8, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and We hope to see you on your next trip to Madisonville!

8/10 Good

Tawain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a microwave and refrigerator
Stayed 3 nights in Mar 2024
Response from Sam on Mar 8, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

6/10 Okay

Larry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on Feb 16, 2024
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 Good

Sue

Liked: Cleanliness, staff & service
Room was hot. Temperature gauge wasn't working properly. Next to Ice machine and laundry which made noise all night!
Stayed 1 night in Jan 2024
Response from Sam on Jan 26, 2024
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Sam on Jan 22, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

8/10 Good

Usama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sam on Jan 19, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the nicest property in the area that is priced reasonably. The continental breakfast was decent - like the waffles. It is quiet, well-maintained, clean and in good shape.
Stayed 2 nights in Dec 2023
Response from Sam on Jan 11, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Sam on Jan 11, 2024
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sam on Jan 11, 2024
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful stay Lovely staff
Stayed 4 nights in Dec 2023
Response from Sam on Dec 27, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was extremely nice, spotless. Staff were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Sam on Dec 27, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

10/10 Excellent

David C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sam on Dec 18, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

10/10 Excellent

Sam

Stayed 1 night in Dec 2023
Response from Sam on Dec 18, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

8/10 Good

Mary, Harrison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, but no frills. The carpet in the hall was pretty soiled. Our room was clean. Staff was friendly. It was in an area convenient to town. The Oasis Grille near the hotel was a nice place for a casual lunch.
Stayed 1 night in Dec 2023
Response from Sam on Dec 5, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Sam on Dec 5, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nise clean rooms
Stayed 2 nights in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 2 nights in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

6/10 Okay

amie

Stayed 1 night in Nov 2023
Response from Sam on Nov 27, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

6/10 Okay

Lawrence

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They lied about smoke in the room and then put my brother out his room that he paid for at 1 o’clock in the morning and we from Illinois
Stayed 2 nights in Nov 2023
Response from Sam on Nov 20, 2023
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

2/10 Terrible

Lavell

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Sam on Nov 20, 2023
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sam on Nov 13, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice welcoming staff and lobby area!
Stayed 2 nights in Nov 2023
Response from Sam on Nov 13, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sam on Nov 13, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sam on Nov 6, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

8/10 Good

William

Traveled with partner
Train loud.
Stayed 2 nights in Oct 2023
Response from Sam on Nov 3, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on Oct 30, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on Oct 30, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Leah A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Comfort Inn 🏨
Stayed 1 night in Oct 2023
Response from Sam on Oct 30, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and professional.
Stayed 1 night in Oct 2023
Response from Sam on Oct 22, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Victoria

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Check in was easy, room was clean, breakfast was great
Stayed 1 night in Oct 2023
Response from Sam on Oct 22, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

John

Traveled with family
Our room backed to train tracks…I didn’t know we still had that many trains running. Every train in America must come through Madisonville, Ky
Stayed 1 night in Oct 2023
Response from Sam on Oct 16, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

Valerie

Stayed 1 night in Oct 2023
Response from Sam on Oct 30, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

8/10 Good

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great on the breakfast. At 8:30 eggs were cold and rubbery, potatoes not much better. Abby and Mindy were extremely helpful in ironing out problems caused by Hoels.com. We really appreciate them and all who made it a nice stay. Hotels.com NOT so much!!
Stayed 1 night in Sep 2023
Response from Sam on Oct 2, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

10/10 Excellent

anthony

Stayed 2 nights in Sep 2023
Response from Sam on Oct 22, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sam on Oct 2, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

6/10 Okay

Susan

Traveled with family
Stayed 2 nights in Sep 2023
Response from Sam on Oct 30, 2023
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

4/10 Poor

Henry, Indianapolis

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Both ice making machines broken. Room had no sheer curtains, so could not open curtains when sun was shiny through window
Stayed 2 nights in Sep 2023
Response from Sam on Oct 30, 2023
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sam on Sep 7, 2023
Thank you for your feedback! I am happy to hear that you had an excellent experience at our hotel! We pride ourselves in the service we provide to our guests, each and every visit. We hope to see you on your next trip to Madisonville!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We had ants in our room they didn't have any bug spray
Stayed 2 nights in Sep 2023
Response from Sam on Sep 7, 2023
I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sam on Sep 4, 2023
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

10/10 Excellent

Lois

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
our stay was good. we stayed a week and our sheets were changed only once and our beds were changed only that one time.
Stayed 7 nights in Aug 2023
Response from Sam on Aug 30, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!

4/10 Poor

Diane

Stayed 1 night in Aug 2023
Response from Sam on Oct 2, 2023
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice building. Great steak house in walking distance.
Stayed 1 night in Jul 2023
Response from Sam on Jul 31, 2023
Thank you for your awesome review. I am glad that we were able to provide you with a great hotel experience. We look forward to welcoming you back for future visits to Madisonville.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel many times over the past several years and it never disappoints!
Stayed 2 nights in Jul 2023
Response from Sam on Jul 31, 2023
Thank you for your most recent feedback! We work hard to guarantee that every person has a clean, quiet and comfortable room with which to relax at the end of a long day. Thank you again, and we hope to see you on your next trip to Madisonville!