Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Worse than you expect a Best Western to be

Posted Sep 2, 2014
Cons: Asking the customers to leave their license plates would be useful - the staff will be able to figure out who to talk about their car taking 5 spots.
We came around 10 pm and the first thing we faced - there is no place to park the car! There are enought parking spots, but across from our room there are two trucks with boats parked sideways, each taking 5 parking spots (10 total). And that is despite the fact that the hotel has its own truck parking in the back. We had to circle the lot for quite some time waiting for somebody to leave. The management was unable to solve the problem - they couldn't find who's boats those were and they were unwilling to call the towing company. You need a parking - you're on your own. Second issue - the window was stuck and wouldn't open - we couldn't breathe all night. The third one - matrasses in the beds were quite old and squeeky, hard to get a good sleep on. About 7 years ago I stayed in a Best Western in NJ and there the experience was very nice. That made me think the whole chain should be more or less like this. Wrong.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

Worth the drive to not have to stay in Bend

Posted Aug 11, 2014
We really liked this hotel! Room and staff were great and the kids loved the pool. Much quieter town then Bend. We were happy to drive a little out of our way to not have to deal with the crowds.
4 out of 5
Recommended
for Everyone
by A verified traveler

It was adequate to the need for a place to sleep,

Posted Jul 27, 2014
It was adequate to the need for a place to sleep, not as a destination.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Good central location

Posted Jul 17, 2014
The hotel was very accommodating and friendly and convenient for our activities--very comfortable
4 out of 5
Recommended
for Everyone
by Seanfrom Auburn, WA

Perfect for the situation

Posted Aug 12, 2013
Pros: Clean and appeared to be well managed.
Cons: Seemed a little pricey for a "motel" in the tiny town like Madras, OR. In hindsight my wife was content.
Location: Earlier in the day we visited the Washington Family Ranch (Young Life) that's east of Antelope. Madras is probably the closest real town.
We needed a location for our family of four (kids 7 and 9) to stop in the late evening during a road trip. The room was modest, but clean with the basic amenities we wanted: 2 queen beds, wifi, micro-fridge, complimentary breakfast, etc. Located right off US-97 in Madras which is the core highway running north->south through central Oregon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was OK

Posted Aug 4, 2013
Pros: just OK
Cons: better bed
Location: only used for business
Just OK A little expensive for the location Staff was great
3 out of 5
Recommended
for Everyone
by Robertfrom Alberta

Staff

Posted Feb 16, 2013
Pros: Location
Location: Location was easy to find.
We arrived late, and left after breakfast. The breaky was quit good, and the lady looking after breakfast, was the same hard working lady that checked us out of the hotel. She is an asset to the best western team.
4 out of 5
Recommended
for Everyone
by creamcatfrom Portland, OR, USA

pleasant surprise

Posted Nov 12, 2012
Pros: location and price compared to others in area
Cons: size. but okay.
Location: centrally located near restaurants, downtown
nicer than expected. decent breakfast. would stay here again for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wha

Posted Sep 18, 2012
there were no negative issues, and the help were friendly.
5 out of 5
Recommended
for Everyone
by Heidifrom Portland, OR

Great for the family!

Posted Sep 6, 2012
I was very pleased with this hotel and my room. Comfy beds and room for all four of us so it did not feel cramped at all. The complex is small so no matter what room you are in you are very close to the front desk and pool. The complimentary breakfast was great! We will be back next time we are in town.