Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.7 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Jessie from california

I needed something close to Atocha

Posted Jun 8, 2014
Pros: so close to Atocha and very modern and comfortable
Cons: a little more privacy in the shower
Location: perfect if you need to take a train and very near a lot of restaurants! also I bought the best imitation purses from some guys in the street.....
I stayed in Madrid and just one night before my train to Sevilla, I needed a place and this was a GREAT hotel. Very modern and clean even if the shower is right in the middle of the room, kind of uncomfortable
2 out of 5
by Ysa from San Jose CA.

good looking but just this

Posted May 30, 2014
Pros: the location is ok
Location: is closet to many museum and the train station
This hotel is very expensive for the confor they offer 12 euros daily for wifi is to much I did 1 minutes local phone call and the price was 3 euros the beakfast so basic don't spend your money there
4 out of 5
Recommended
for Everyone
by A verified traveler

7-10min walk from Atocha Renfe station

Posted May 14, 2014
Pros: Close to Atocha Renfe
Cons: I would expect the room to be pleasant and comfortable once i enter the room and not have to wait for 30 minutes to cool it down.
Location: Close to Atocha Renfe, few restaurants within 5-7 min walk.
We stayed only for 1 night. We arrived around noon and requested for a room but were turned down saying the rooms are full and will only be available after 2pm. We were able to leave our luggage at the front-desk and go for sightseeing. We were back by 4pm and got the room. Rooms are very contemporary and spacious enough. However, it was hot in Madrid and the room did not had the A/C turned on, so it took good 30 minutes or so before it got comfortable. Later i realized the A/C is not working good enough and the room would not cool as much as i would like. I tried to call the room service but the guy could not understand English well enough so i just hung up and did not bother to complain again. Overall it is a decent hotel, but a good 7-10 min walk from the Atocha Renfe Station.
4 out of 5
Recommended
for Everyone
by Marlou from New York

Close to train station; no free wi-fi in room

Posted May 8, 2014
Pros: Convenience to the Atocha train station and pleasant room.
Cons: They should provide free wi-fi in the room as other hotels do.
The hotel is close to the Atocha train station which is a major plus --in fact, we chose this hotel because of this aspect as we were taking the train to El Escorial and to Barcelona. The hotel is also new/newly renovated. A big inconvenience is that they do not have free wi-fi in the room and the charge for room wi-fi is quite stiff. One has to go down to the lobby to access free wi-fi and connection is slow perhaps because there are too many users in the lobby. This is an unpleasant surprise considering that lower-rated hotels we stayed in in Madrid, Barcelona, Seville and Granada have free wi-fi in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay near Atocha Train Statin

Posted Apr 1, 2014
Pros: European styling of the room was nicely done, with a comfortable bed and great shower. The location is within a few blocks of the train station.
Location: Short walk to the Prado, the Botanical Gardens, and Reina Sofia.
We really enjoyed our night at AC Atocha by Marriott. The ambience, furnishings, and service were great.
2 out of 5
by Ben from Chicago, IL

Water Leaked From Ceiling

Posted Mar 31, 2014
Pros: It is close to the railway station.
Cons: Plumbing and customer service
We booked 2 rooms at the hotel in March for a one night stay. At 5 in the morning, my wife and I were awakened by the sound of water. At first we thought it was raining, but then we realized it was in the room. Water was pouring through the ceiling in the shower. My wife used the toilet, which is in a separate room while I called the front desk. While she was using the toilet, water began pouring through the light fixture in the toilet room onto her head. The hotel sent someone up to wipe up the water and I think he then went to the room above and did something. The water continued to flow heavily for about 5 minutes and trickled and then dripped for a couple hours after that. Because the shower has a raised metal floor, the dripping was very loud as it hit. I put a towel in the shower but it was still pretty loud. The hotel was full so they could not move us. They offered us a free breakfast as compensation for the inconvenience but only for 2 of us. The buffet breakfast did not look that good and cost 14 euros. I complained and got nowhere. I asked to speak to a manager but was told none were available. We left and ate elsewhere for 16 euros for the entire family and frankly the food was terrific. I have since complained to the hotel and they are not willing to do anything, in part because we booked through Expedia rather than directly.
3 out of 5
by Xiomara from Guayaquil, Ecuador

Distance and no bellboy.

Posted Mar 9, 2014
Pros: The room was very comfortable and with enough lights. The transparent barthroom was fun, and better to share the room with an intimate partner.
Cons: Having someone to help with your suitcases will make anyone's life easier. I was wondering how senior citizens would handle this hotel distances.
Location: Atocha railway station was nearby which is a plus and there are always taxi available nearby.
The hotel was 3 blocks approximately away from the Atocha train station, which makes easy to transport here and there in the city. My dissapointment with the hotel was the distance you have to walk from the lobby to your room. You have to take two elevators, walked across a hallway, get outside the first tower and then once again walk to the other tower. I asked for help to get my luggage to my room and I was told the hotel does not have bellboy or anyone who could help me. Lucky me I managed to take my luggage to the front door and get a taxi to airport. The breakfast cost 14 Euros, but there were not eggs served, I even try to order them but the answer was there is nobody who could prepare them. It should not be called a buffet breakfast if they do not serve warm food as part of it. The internet in the room has an extra cost for 24 hours. I have stayed in other Marriott hotels and never had the issues I have with this one in Madrid.
1 out of 5
Recommended
for Families
by jim c from mc queeney texas

see the cathredrals

Posted Dec 31, 2013 on Hotels.com
my wife and i arrived in madrid , stayed 3 days, then visited sevilla and granada, all at an AC hotel. their service is very good at all locations. we stayed 1 night on our departure. the only suggestion that i have is that the charge (18 euros per day) for wifi is excessive, it should be included in the room rate. i would stay again in the future.
4 out of 5
Recommended
for Families
by Itchy feet from Philippines

Did not get what was promised

Posted Dec 29, 2013 on Hotels.com
When I booked through hotels.com free wi-fi was indicated for the room I booked. There wasn't & was told the rate I booked wasn't eligible for this. I also did not find the free bottled water as promised. I have to say I was impressed by the Nespresso machine for our buffet breakfast. The neighborhood was too quiet & not a convenient location to get stuff like water. Even if the hotel was supposed to be near Atocha station, it was still a long walk away. And it was too near to take a cab.
5 out of 5
Recommended
for Everyone
by Donna from Toronto

Excellent hotel close to Atocha station

Posted Oct 29, 2013
The hotel was comfortable, stylish and well located, with professional staff and excellent service. And it was really quiet!