Ratings based on 897 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice hotel close to metro and museums

Posted Jan 24, 2015
The hotel staff was extremely nice and spoke English. The hotel was close to the metro and museums. The only issue was the noise from the street because it is in the main part of the city. You can be awakened to car horns blowing on a week day. Also the hotel was very affordable.
4 out of 5
Recommended
for Everyone
by A verified traveler

利便性は高い

Posted Jan 24, 2015
アトーチャ駅からも歩ける距離にあるので便利。近くにはプラド美術館やソフィア美術館もある。部屋の内装はイマイチで、カーテンがない。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Good hotel next to Atocha train station.

Posted Jan 18, 2015
Good hotel overall. Everything in order. Comfortable room. Good value for the price.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 4, 2015
It is readily accessible to much of downtown Madrid. The rooms are clean and comfortable, with the exception of the heat in our room-it never quite got to the 22 degrees where the thermostat was set. We did not eat there. It was secure, our staff interaction was limited to the front counter, but they were friendly and professional. It was the last night of our trip and we were using it as a staging base to walk around central Madrid on New Year's eve. It is not luxurious, but we thought it was excellent value for the price.
Comment from Hotel Management
Jan 5, 2015 by General Manager, Hotel Management
Dear Sir Thank you for sharing your experience at the AC Hotel Carlton Madrid though the Guest Satisfaction survey. I would like to apologize for the problem with the thermostat. Rest assured we will check it with the correspondence department. In a future inform us during your stay in order to solve it at the moment. We have 24 hours services. Your feedback is integral to our ability to continue to improve our service. Thanks you for staying at the AC Hotel Carlton and we hope you choose to stay with us again wheneveryour travel brin you back to Madrid.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tennessee

Near Atocha train station,clean and modern. STEPS!

Posted Dec 31, 2014
Pros: Clean modern rooms, comfy bed, dark shades.
Cons: Breakfast needs muscli added to the bar. STEPS to get in amour out of hotel are hard with luggage!!!
Location: Atoche Train station is near --two blocks. An art museum is very close too. We ate at a great Columbian restaurant called Patacon Pisaeo.
Only two blocks from Madrid's Atocha train station, and near several hole in the wall but excellent and less expensive restaurants (we ate at a great Columbian and another Equadoran one). Neighborhood is clean and safe but more working to middle class residential. There is a grocery store one block away. Hotel breakfast is less good than some but has variety of meats, cheeses, juices, strong coffee, and good tortillas, no muscli. WIFI only works in lobby or they say you pay an extra 5 euro. It is fast wifi though and they didn't charge us. Room is quiet, has awesome metal shades to block out all light, comfy hard beds, and pillow choices. Good rain shower. Not very close to attractions and stuff to see, but very good location for train station. Staff speaks English! IMPORTANT-- there are STEPS to get into and out of the hotel that are hard to do with luggage and no way to get in otherwise. I think this presents real accessibility issue too.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

Comodissimo a due passi dalla stazione metro

Posted Dec 30, 2014
Esperienza fantastica. Albergo confortevole e vicinissimo al centro.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2014
We loved it here.. Great location .. Centrally located
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Spain/Canada

Comfortable, clean, well-located, excellent staff

Posted Dec 28, 2014
Pros: Clean, friendly, well-located
Cons: A coffee machine in the lobby? Automatic Wi-Fi in the bedrooms (having to go down to the lobby to join (free) the Marriott 'Club' was a nuisance)
Location: See above
Check-in and check-out were smooth, with orientation questions answered efficiently. Room and bathroom were spacious and impeccably clean. Beds comfortable, other fittings entirely sufficient. The location, very near to Atocha station, the Queen Sofia and Prado museums, as well as a "Tour Madrid" Hop On/Hop Off bus stop, meant that access to anywhere we wanted to visit was very easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel close to town centre and rail

Posted Dec 23, 2014
I had a friendly reception staff and comfortable stay in a clean environment of rooms
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 馬德里

地點很優,到Atocha火車站走路5分鐘內可到

Posted Dec 21, 2014
旅館品質及服務都很好,只是房間相對空間小,不過這個地點到那都方便,可省車資,因從Atocha可搭地鐵,Cercania及公車到機場,且到城外觀光景點也多從Atocha出發