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Reviews of Santo Mauro, a Luxury Collection Hotel, Madrid

5 out of 5
Santo Mauro, a Luxury Collection Hotel, Madrid
Calle de Zurbano, 36, Madrid, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 107 out of 128 reviews" "
Rating 8 - Good. 17 out of 128 reviews" "
Rating 6 - Okay. 2 out of 128 reviews" "
Rating 4 - Poor. 2 out of 128 reviews" "
Rating 2 - Terrible. 0 out of 128 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Diego Rueda Gutiérrez - Dpto. de conserjería on Oct 10, 2023
Estimado José:Antes de todo, muchas gracias por tomarse el tiempo en valorar su experiencia en Santo Mauro.Es un placer para nosotros saber que ha disfrutado de la misma y nos ha puntuado con la valoración más alta. Permanecemos a su entera disposición para todo aquello que pueda necesitar. Un cordial saludo.,

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very hard to condense in a few word our stay in Santo Mauro. EVERYTHING, ABSOLUTELY EVERYTHING has been perfect. We stayed in this hotel as we wanted to treat ourselves for a few days before and after our wedding... well, the team went above and beyond to make our stay perfect and memorable. Everyone was really helpful and willing to make our stay special, and they definitely succeeded. The rooms are from out of this world, the beds are second to none, the service is superb, and the details and attentions the staff had with us will never be forgotten... and I could go on and on and on. Thank you so much to the whole team for making an already special day even better, we will definitely come back for our wedding anniversary!
Stayed 3 nights in Sep 2023
Response from Diego Rueda Gutiérrez - Concierge on Oct 10, 2023
Dear Jana, First of all, thank you so much for such a beautiful review.We are glad to understand you have really enjoyed your visit to Madrid and the Santo Mauro Experience. We are sharing your words with all the colleagues, what make us to keep working on the best way. Hoping to see you very soon!Thanks once again Jana. Warm regards,

4/10 Poor

maria

Disliked: Property conditions & facilities
OUTDATED AWFUL ROOM SERVICE
Stayed 1 night in Aug 2023

10/10 Excellent

Natalia

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful, historic property in fully remodeled condition. Great, quiet location. The service and attention were impeccable and made our Madrid stay very special.
Stayed 4 nights in Mar 2023
Response from Concierge on Apr 27, 2023
Dear Natalia:First of all, I would like to thank you for choosing the Santo Mauro during your last stay in Madrid, as well as for taking the time to share your opinion with us.The entire hotel team has the aim of providing unique experiences to all our guests, so we are very satisfied to know that we have succeed in your case.I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.Best regards

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
What a lovely hotel! Perfect location, very good service. Highly recommend.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property situated in a calm area. Old world charm.
Stayed 2 nights in Jan 2020

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Lovely hotel. Have stayed here many times. Wonderful location / convenient for all of the sights. Great staff and service as always
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Bill, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service impecable, rooms beautifully appointed, excellent overall.
Stayed 1 night in Nov 2018

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulent hotel, centrally located
A really lavish hotel, centrally located, with excellent staff. The garden area is wonderful for evening drinks and events, and breakfast is also served here. The decor was a little opulent for my tastes, but if Renaissance, Louis XIV style is your thing, this hotel will tick every box.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding facility. Nestled in a quiet neighborhood - beautiful boutique hotel with wonderful service.
Stayed 3 nights in Sep 2018

10/10 Excellent

Hector

Madrid in Style
Great hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was in a gorgeous neighborhood and the hotel itself was spectacular!
Stayed 1 night in Aug 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic central boutique hotel
Amazing
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding anniversary
Great location and beautiful building. Room was large for European standards. Only complaint: Staff could have been more client focused.
Stayed 5 nights in Apr 2018

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The hotel is beautiful, the rooms spacious and the service excellent (although we did ask for more coffee capsules which they said they would bring but then forgot). Check-in was smooth and we were upgraded to a suite, a nice start to the weekend. The concierge helpfully made a good choice for our Sunday dinner (especially nice since it was a birthday dinner, which was communicated to the restaurant and we received a nice treat). Would love to return. I also liked the fact that the hotel was within walking distance to museums but was not as touristy as others nearby.

10/10 Excellent

kendo, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quiet and comfortable in the city centre
I have been a guest on five previous occasions and would recommend it. not for families with small children
Stayed 3 nights in Apr 2018

10/10 Excellent

Bill, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
This hotel was a perfect find. It is in a fairly residential neighborhood with many amenities and very close to the sights and shopping. The facility, staff, and room were fabulous. Don't let the Marriot affiliation deter you from booking this gem.
Stayed 6 nights in Mar 2018

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely the best hotel I have ever stayed in
Gorgeous property with Victorian decor. Outstanding food/drinks, extremely friendly and helpful staff.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Pat, Napa, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Great hotel..we had a wonderful time staying here in Madrid. Everything is walking distance once you get familiar with the area. The boutique hotel was perfect for relaxing after a day of touring. It was very quiet in a nice neighborhood. The outdoor terrace was especially nice. Great staff that are always willing to help with any requests. Would definitely stay here again.
Stayed 4 nights in Sep 2017

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was helpful helping us to locate lost baggage but Carlos was amazing. We thank them for their effort although still no baggage after 5 days
Stayed 2 nights in Aug 2017

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fab hotel in a well positioned spot just walking distance from the centre.
Stayed 3 nights in Apr 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury hotel
Great service, great food, location and rooms big enough
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a quiet neighbour
We had an amazing experience. Our rooms and service were amongst the best I have encountered. The staff was so helpful and accommodating. I loved the location which was a quiet upscale neighborhood with a lovely cafe right across the street. A short walk and you come across more restaurants, shops and cafes.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry to not get to spend more time in this hotel. Beautiful and great staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel near Salamanca
Charming boutique hotel, good service and food. In quiet neighborhood walking distance to all key neighborhoods in Madrid.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Attentive service

8/10 Good

sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel
The rooms in the garden area are close to a highly trafficked street so they are not as quiet as you might prefer. The room itself is very comfortable and the staff is top notch.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel!
Great boutique hotel!!! With an awesome bartender!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional high-end property and service
Exceptional hotel, one of a kind. Best service. I am embarrassed to say, it was so good I did not leave the hotel. I checked in and stayed until check out. Don't miss the breakfast, you won't regret it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and comfortable
The place to stay in Madrid.Location, location location

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb: Charming, Comfortable and Classy
My wife and I thoroughly enjoyed our stay at this very comfortable and beautiful boutique hotel. Extremely helpful staff and very comfortable room. The place is well preserved villa with a lovely garden bar/restaurant in the back: a secluded oasis. The tapas are outstanding as are the generous drinks. The location is upscale and quiet, yet close enough to the trendier neighborhoods and museums. Wifi was very fast at 20/20. Can't wait to come back! Highly recommended.

10/10 Excellent

Aydil, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
There are splendid gardens with beautiful flowers. In the summer it is especially refreshing. The rooms are exquisite. I had my favorite brand 'Natura Bisse' products for use and that made me happy as well. Enjoy your travels.

10/10 Excellent

MARK, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of classy calm in Madrid
Hotel extremely classy located in an old palace. Beautiful classic decoration but with modern hotel bedrooms featuring rain showers in bathroom Just a few steps down the street is Sergi Arola one of Madrids top restaurants. Well worth a visit but it's pricey!

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cristina, Plainfield, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous from start to finish!
From start to finish the entire stay was outstanding. The staff could not be more accommodating. The hotel was small but stylish. Very well appointed rooms. Comfortable. Five star for sure!!! I would return in a minute.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort