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Reviews of Agumar Hotel

4 out of 5
Agumar Hotel
Paseo Reina Cristina 7, Madrid, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 429 out of 1006 reviews" "
Rating 8 - Good. 393 out of 1006 reviews" "
Rating 6 - Okay. 123 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from manager on Mar 26, 2024
dear Rosanathank you very much for your hotel valorationregards

8/10 Good

Neil, Biglerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location near the train station was the main reason I booked it. The rooms were quite large. I wished it had a coffee maker in the room but it did have a small refrigerator. Unfortunately it was easy to hear what was going on in room besides us. When their alarm went off in the morning, it sounded like it was in my room. For an overnight, it worked out very well.
Stayed 1 night in Mar 2024
Response from manager on Mar 18, 2024
dear Neil,thank you very much for your commentsregards

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station
Stayed 2 nights in Feb 2024
Response from manager on Feb 22, 2024
dear Aliciathank you very much for your commentsregards

8/10 Good

Hao, Port Moody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to the train station only 10 minutes, but small beds.
Stayed 1 night in Feb 2024
Response from manager on Feb 9, 2024
dear Haotnak you very much for your commentsregards

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff and spacious room.
Stayed 2 nights in Jan 2024
Response from manager on Feb 5, 2024
dear Tomthank you very much for your commentsregards

8/10 Good

Christina

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from manager on Jan 31, 2024
estimada Christinamuchas gracias por sus comentariossaludos

10/10 Excellent

Edvin Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good thank you
Stayed 7 nights in Dec 2023
Response from manager on Jan 26, 2024
dear Edvinthank you very much for your commentsregards

10/10 Excellent

Fayez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's by far my favorite hotel in Madrid!
Stayed 6 nights in Dec 2023
Response from manager on Jan 9, 2024
dear Fayezthank you very much for your commentsregards

10/10 Excellent

marlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the money. They let us check in early. Clean and spacious room
Stayed 1 night in Nov 2023
Response from manager on Dec 15, 2023
dear Marleethank you very much for your commentsregards

6/10 Okay

Gerald

Lack of water pressure during shower.
Stayed 5 nights in Nov 2023
Response from manager on Nov 22, 2023
dear Gerald,thabk you very much for your commentsregards

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Hotel staff helpful but rooms noisy
Staff very helpful.Check in super fast.Room big and spacious.On the downside walls here are so thin you can hear almost everything that is happening in the room next door.Not really a peaceful stay.
Stayed 7 nights in Nov 2023
Response from manager on Nov 29, 2023
dear Paulthank you very much for your commentsregards

8/10 Good

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very short stay, a stopover on our way to Barcelona, but breakfast was poor
Stayed 1 night in Oct 2023
Response from manager on Nov 29, 2023
dear Enriquethank you very much for your commentsregards

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2023
This hotel had the shortest glass partition on the shower/tub, not offering much splash stoppage. Otherwise, a nice property with an awesome front desk, very helpful staff.
Stayed 3 nights in Oct 2023
Response from manager on Nov 24, 2023
dear Jeffreythank you very much for your commentsregards

8/10 Good

Fidencio

Stayed 2 nights in Oct 2023
Response from manager on Nov 29, 2023
dear Fidenciothank you very mucha for your commentsregards

4/10 Poor

Ian

Disliked: Staff & service
I’ve stayed in better 2 star hotels!
I’ve stayed in better 2 star hotels sadly. The check in was acceptable and the lobby was clean. However it was raining on my 2nd day and I asked the reception is they had an umbrella I could use. No. The receptionist said they didn’t have any. Not what I would expect from a 4 star hotel. The impression I got from the receptionist was that they never carried any. It probably hadn’t rained in Madrid for a few weeks so no excuse. No coffee machine in the room and don’t expect to get any food from the restaurant before 9,00am on a Saturday!
Stayed 3 nights in Oct 2023
Response from manager on Nov 24, 2023
dear Ianthank you very much for your commentsregards

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joya en el centro.
Este hotel es una verdadera joya en el centro de Madrid. Lo único a mejorar es la comodidad del baño. La bañera es muy estrecha y resbaladiza lo que hace un poco estresante el tomar una ducha para las personas mayores.
Stayed 3 nights in Oct 2023
Response from manager on Nov 2, 2023
estimado Rolandomuchas gracias por sus comentariossaludos

10/10 Excellent

Sierra St.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! 15min walk to Prado, Reina Sofía, and Atocha station. 5-10min walk to Buen Retiro. There’s also a lovely Italian restaurant ($$$) down the street, Don Giovanni, that I’d highly recommend. This hotel was great overall. Could hear the neighboring room’s TV through the wall but not too bad. Reception was very helpful and the property was very clean. There was also a bidet in the bathroom, which we haven’t see at every hotel in Spain! Only complaint is one of the lights in our bathroom was almost dead so flickering, but that was a room-specific issue.
Stayed 2 nights in Oct 2023
Response from manager on Oct 19, 2023
dear Sierra,thank you very much for your commentsregards

6/10 Okay

Albert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk was friendly and efficient. The property itself needs some updating, especially the carpeting in the hallways needs to be replaced as it is old and dirty. The room was clean and they did service it every day so that’s a plus but the beds are a too small.
Stayed 2 nights in Oct 2023
Response from manager on Oct 18, 2023
dear Albertthank you very much for your commentsregards

6/10 Okay

Joy

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We booked a room with city view and double bed. We were only staying one night and I feel like because of this, we were put in a room with single beds (that's okay) and a window looking into the dark interior corridor. This hotel was overpriced for what was a basic room with no amenities (no kettle, glasses, fridge was locked).
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
dear Joythank you very much for your commentsregards

8/10 Good

David

Nice hotel near the station, there was no complimentary water, the fridge was locked and you had to pay for the safe. Otherwise staff were pleasant and the hotel was clean.
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
dear Davidthank you very much for your commentsregards

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
dear Natalithank you very much for your hotel valorationregards

8/10 Good

calum

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but beware the breakfast, it’s terrible.
Stayed 2 nights in Sep 2023
Response from manager on Oct 18, 2023
dear Calumthanbk you very much for your commentsregards

10/10 Excellent

Edmund, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean and near Atocha Train Station.
Stayed 3 nights in Oct 2023
Response from manager on Oct 13, 2023
dear Edmundthank you very much for your commentsregards

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good hotel, full of tourist, very good location, parking on place or near by
Stayed 1 night in Sep 2023
Response from manager on Oct 13, 2023
dear Jorgethank you very much for your commentsregards

4/10 Poor

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Oct 13, 2023
dear Christopherthank you very much for your hotel valorationregards

2/10 Terrible

Arif

Liked: Cleanliness
Disliked: Staff & service
Hotel is not really 4 star in my opinion. It has no kettle or tea making equipment, breakfast is poor. No tomatos or cucumbers, no whole eggs, very liquid scrambled eggs, nothing hot for vegeterians, lack of food when it runs out. It has no restuarant but has a small cafeteria which doesnt have much choice. Rooms have a safe but you are not told that you have to pay refundable 15 euro to obtain old fashion key. Not enough staff at reception to service customers hence long wait to checkin and check out. Walls in rooms paper thin hence noise from adjacent rooms and corridor. The only good thing about this hotel is it is close to railway station and retiro park.
Stayed 3 nights in Oct 2023
Response from manager on Oct 13, 2023
dear Arif,thank you very much for your commentsregards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on Oct 13, 2023
dear Customerthank you very much for your hotel valorationregards

6/10 Okay

Xhulio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is a bit dated but otherwise it's a clean hotel and location is fine.
Stayed 4 nights in Sep 2023
Response from manager on Oct 10, 2023
dear Xhuliothank you very much for your commentsregards

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from manager on Oct 4, 2023
dear Rolando,thank you very much for your hotel valorationregards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from manager on Oct 3, 2023
dear Jamesthank you very much for your hotel valorationregards

6/10 Okay

Randy

Stayed 1 night in Sep 2023
Response from manager on Oct 4, 2023
dear Randythank you very much for your commentsregards

6/10 Okay

Mary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I reserved a double bed room for my husband and me. And at check-in was told that they only had available a bigger room with 3 beds and it turn they were 3 twin beds separated. First-time I sleep without my husband.
Stayed 1 night in Sep 2023
Response from manager on Oct 4, 2023
dear Mary,thank you very much for your commentsregards

10/10 Excellent

noel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They let me check in early and the staff was very nice. It is located in a quite area and not to far of a walk from restaurants. Another convenient part was that it was only about 15 minutes away from the airport.
Stayed 3 nights in Sep 2023
Response from manager on Oct 5, 2023
dear Noelthank you very much for your commentsregards

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel. Wonderful staff. I wish I could’ve stayed longer.
Stayed 2 nights in Sep 2023
Response from manager on Oct 3, 2023
dear Margaret,thank you very much for your commentsregards

4/10 Poor

Nick

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from manager on Oct 5, 2023
dear Nickthank you very much for your hotel valorationregards

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a coffee station in the room. Also the room key card operates both the air conditioning and lighting so we were unable to have it cool for sleeping when the lights were off. Also, all lights - including the bathroom - were either on or off.
Stayed 2 nights in Sep 2023
Response from manager on Oct 5, 2023
Dear SharonThank you very much for your comments, at the head of the bed there are switches to turn off the lightsgreetings

10/10 Excellent

Riddhi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Very close to the Atocha train station which was great for our early morning train. The room was a decent size with a big bathroom. It was affordable for a one-night stay during a busy tourist time in Madrid.
Response from manager on Sep 19, 2023
dear Riddhithank you very much for your commentsregards

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from manager on Sep 18, 2023
dear Veronica,thank you very much for your hotel valorationregards

8/10 Good

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to transit and 20 min walk to most museums.
Stayed 4 nights in Sep 2023
Response from manager on Sep 18, 2023
dear Robertthank you very much for your commentsregards

8/10 Good

Rosa Belen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Sep 2023
Response from manager on Sep 18, 2023
estimada Rosa Belen,muchas gracias por sus comentariossaludos

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from manager on Oct 18, 2023
dear Matewthank you very much for your hotel valorationregards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
This was a good, clean, safe hotel. The staff was wonderful. The location was very near to the train terminal. Be advised the snacks in the room are not welcome gifts. There is a few for consuming them. Fortunately, we checked the reading material in the room first.
Stayed 1 night in Aug 2023
Response from manager on Sep 1, 2023
dear Andrewthank you very much for your commentsregads

10/10 Excellent

Houda, alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location & place is pleasing to all the senses
Stayed 1 night in Aug 2023
Response from manager on Aug 21, 2023
dear Houda,thank you very much for your commentsregards

8/10 Good

Huitao

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from manager on Aug 21, 2023
dear Huitao,thank you very much for your hotel valorationreqards

10/10 Excellent

rosey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at the desk wonderful. Went to get coffee at breakfast. Lady at register was much more interested in cashing out than me and was extremely rude
Stayed 2 nights in Aug 2023
Response from manager on Aug 16, 2023
dear roseythank you very much for your commentsregards

10/10 Excellent

yoshiyuki

Traveled with family
Liked: Staff & service, property conditions & facilities
We hear next door guest noises. There are not much options for dining around in walking distance.
Stayed 3 nights in Jul 2023
Response from manager on Aug 4, 2023
dear Yoshiyukithank you very much for uyour commentsregards

8/10 Good

Miguel

Traveled with family
Maria the receptionist is very good efficient proactive nice good attitude good communication.
Stayed 2 nights in Jul 2023
Response from manager on Aug 4, 2023
dear Miguel,thank you very much for your commentsregards

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from manager on Aug 1, 2023
estimado Eduardo,muchas gracias por valorar nuestro Hotelsaludos

10/10 Excellent

KELENI, Reseda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and within walking distance from the Atocha Train Station. I was a late arrival checkin (1am) and the front desk was very friendly and accommodating. I would stay here again!
Stayed 1 night in Jul 2023
Response from manager on Aug 4, 2023
dera keleni,thank you very much for your commentsregards

10/10 Excellent

David, Lutz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel with classic style and atmosphere in a great location in a great city. Staff was very kind and professional.
Stayed 1 night in Jul 2023
Response from manager on Jul 31, 2023
dear David,thank you very much for ypour commentsregards