Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
84% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Madrid, Spain

Hotel not what it appears.

Posted Jan 12, 2015
It's true what they say. "If it sounds to good to be true, then it is."  We chose this hotel over an Airbnb apartment based on the pictures, description and price. This hotel seemed like the best deal. In pictures this hotel looks amazing. In real life... Well you get what you pay for. Rooms are SMALL. Our first room was extremely small with no separation wall between the bedroom and the rest of the hotel room. I thought they promote their rooms as apartment style? I've stayed in normal hotel rooms bigger then this. Due to the heater not working, the hotel moved us to another room. The second room was a little bigger but not by much. This time there was a room divider. The kitchen was small and placed up against the wall in the walk in hallway adjacent to the front door and across from the bathroom. And with the hallway so narrow it left very little room between the kitchen and the bathroom. The kitchen consisted of a sink, stove, empty mini fridge, and a few shelves.  There were no plates, utensils or pots and pans to cook with. The bathroom was decent, nice size with hot water. The Wifi was spotty. The wifi worked fine on the first floor in our first room facing the alleyway but didn't work on the third floor in our second room facing the street. Front desk was extremely nice as well as the house keepers. Over all the place is not the worst considering the cost but if you expect to see even a remote image of what you see on their website you will be highly disappointed.  
3 out of 5
by A verified travelerfrom Sicilia

Discreta posizione

Posted Jan 5, 2015
Hotel per chi durante il soggiorno passa molto tempo fuori, estrema pulizia della camera ma pessimi riscaldamenti e soprattutto un po di delusione per le foto inserite che non corrispondono minimamente all hotel stesso
3 out of 5
for Everyone
by A verified travelerfrom roma

Centralissimo. Su una strada da Vip

Posted Nov 14, 2014
Dal l'hotel ci si muove bene per qualsiasi destinazione sia a piedi che in metro.peccato sia in fase di lenta ristrutturazione. Ha ottime potenzialità se solo fosse tenuto meglio.lo Consiglio a chi Non ha grosse pretese di confort .
1 out of 5
by A verified traveler

Trop de bruit trop froid lit pas confortable

Posted Nov 13, 2014
Mauvaise odeur les couettes sal... état de l'hôtel pas sécurisant peut être en travaux..............................................
3 out of 5
for Everyone
by A verified traveler

Grazioso a pochi metri dalla gran via

Posted Nov 10, 2014
Sono soddisfatto del servizio offerto dall'hotel, molto buona la pulizia ed il servizio
5 out of 5
for Families
by Ninafrom Örnsköldsvik

A nice place

Posted Nov 1, 2014 on Hotels.com
Very nice place well worth the price. A nice area, close to the fantastic park and still possible to walk downtown. The rooms were absolutely ok, the only thing we missed was a small table to use for eating.
2 out of 5
for Everyone
by A verified travelerfrom Paris

Bonne localisation mais toujours en travaux

Posted Oct 30, 2014
Pros: localisation
Cons: Finir les travaux, manque d’équipement dans la chambre, manque de propreté, revoir la climatisation... ce sont quelques idées à retenir.
Location: Les beaux quartiers de Madrid avec les magasins Prada et cia à la Rue Serrano, proximité du parc El Retiro, point stratégique pour el Paseo del Arte
Le meilleur de l'Apart-Hotel Serrano Recoletos est sa localisation proche à rue Serrano et l’arrêt de train Cercanias (le RER de Madrid qui desserve l'Aéroport T4 ) dans le coin de la rue. Le pire sont les veilles chambres à renouveler qu'ils accommodent à louer aux touristes moins regardants. A notre arrivée, une famille avec 2 enfants et une réserve, ils nous ont donné une chambre au premier étage très vétuste: carreaux du sol cassés, prises arrachés, évier fêle, ménage oublié, chasse d'eau arraché... En descendant tout de suite, j'ai demandé de changer de chambre et ils nous ont rapidement attendu et proposé une autre un peu plus grande. La deuxième était correcte vu le prix, dans son jus des années 80, assez propre. Nous avons passer une bonne semaine à Madrid au chaud (pas de clim digne de ce nom) !
4 out of 5
for Families
by Aliciafrom Argentina


Posted Oct 22, 2014 on Hotels.com
Muy bueno todo, solo agregaría que faltan utensillos en la cocina, platos, elementos de limpieza
4 out of 5
for Families
by Claudia C Ffrom Betim/MG

Otima localização

Posted Oct 20, 2014 on Hotels.com
O hotel é simples mas é bom e tem uma ótima localização esta perto de vários pontos turístico. Mer atendeu perfeitamente.
3 out of 5
by A verified travelerfrom Helsinki

Hotelli hyvällä sijainnilla.

Posted Oct 14, 2014
Sijainti oli hyvä. Kuvat eivät vastanneet todellisuutta, mutta viihdyimme hotellissa. Sähköt rikkoivat yhden kännykkälaturin, mutta muuten vierailu oli onnistunut.