Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Florida, USA
Nice place, reasonable rates, excellent services.Posted Sep 18, 2014
Pros: The attention and kindness of the entire team.
Cons: For the rates charged, no improvements needed.
Location: The location is commercial and industrial area. If you need to be close to the airport, that is a place to be.
From the check-in thru the check-out everything was as good as it could be. At the restaurant Raul makes sure that everybody is properly treated and served. His efforts make the restaurant go beyond good and enter the excellence level. I also used the conference room and got the same type of attention and services. My congratulations to all the team. In addition, less than a block away, there is a supermarket making the stay even more pleasant, because you can get some of the excellent products and fruits from Spain. All very reasonably priced.
for Everyoneby A verified traveler from Toronto, Canada
Barcelo Torre Arias Short ReviewPosted Jul 13, 2014
Decent hotel. Quite clean. Very affordable. Good location. Front desk spoke english quite well. The rest of the staff did not speak english very well. The complementary internet was quite awful. Room service was also quite awful, and expensive.
for Everyoneby A verified traveler from uk
ComfortablePosted Jun 14, 2014
We were told was a superior room with king size bed but on that day twin bed was given to us instead.
by A verified traveler
Far away from the action.Posted Apr 28, 2014
This hotel is in a very weird industrial/commercial area of Madrid. The AC is non-existent and they FORGOT our wake up call (and there are no alarm clocks in the room) making us nearly late for our train. Never again will we stay here.
for Business Travelersby Mark from Arizona
Very capable and friendly staffPosted Apr 9, 2014 on Hotels.com
Nice place to stay... close to office... 5 minute walk to Metro.
for Familiesby Dan from USA
Good value, not quite close to downtownPosted Dec 8, 2013 on Hotels.com
Good value although the location is so-so. You have to walk 10-15 mins to the nearest metro station but that will take you right to downtown. The hotel is in great condition although the room sound proofing and the wireless signal could be better.
by Liddie from NY State
In the middle of nowherePosted Nov 18, 2013
Pros: There was nothing that we enjoyed or liked about The Barcelo Torre Aias hotel.
Cons: 1. Honor the reservations made w/ specific requests. 2. Be friendly. 3. Have more wait staff in the restaurant. 4. Have extra pillows & blanket
Location: Nowhere to go, nowehere to eat, nothing to do! Adding insult to injury, not so near the airport!
We arrived at the train station in Madrid after a lovely 2 1/2 hour train ride from Seville. We had booked the Barcelo Torre Arias because it was less than 5 miles from the airport since we had an early flight the next morning. One error was not checking to see if they had free airport transportation. They don't! When we pulled up to the hotel it looked like a medical institution, with no access to the entrance by taxi. The hotel, is cold and sterile and may be a great place for business (as the receptionist said) but not for weary travelers. Upon arriving at 9pm we asked if there were restaurants in the neighborhood but were told no. The restaurant and bar are in the hotel. The reataurant is a joke, one discombobulated waiter and really lousy food. We were given our room key, went to our room and were really depressed to see ugly twin beds with institutional white sheets, no extra pillows or blankets. We had booked a queen or king sized bed We were told there weren't any in non smoking rooms but we could have a king bed in a smoking room. When I checked it out, the room was thick with smoke...totally unbreathable. We kept our twin beds. I suppose if you are on a business trip and not into aesthetics it might not matter where you eat, sleep or drink. This was the only disappointment of our entire trip! Too bad it was our last impression of Spain!
for Business Travelersby A verified traveler
Posted Sep 26, 2013 on Hotels.com
for Familiesby J from AC
Good overall- not central located- easy parkingPosted Aug 19, 2013 on Hotels.com
I chose this hotel because it is away from downtown and has easy parking.It It is a 10 min walk to the metro taking you in a 20min ride to the city center. Nothing interesting in the neighborhood. It is a business oriented hotel. Rooms are new and nice. The room service is far from a 4 star hotel, but for the price/quality ratio is still very good. I would probably come back again to it, but would look for another hotel in the area with a shorter walk to the metro station. It is close to the airport too. Has free wifi, good breakfast for reasonable prices.
for Business Travelersby A verified traveler
Reasonably nice business, not centralPosted Jun 27, 2013
Nice clean efficient modern hotel - pleasant room, not large. Room service very limited, something like 6 of the 8 or 9 dishes had bacon or ham in them. Good if you have business in the area, between the airport and centre.