Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Nice hotel for price and location

Posted Jul 15, 2014
Pros: I liked the location, the price and that it was clean and comfortable.
Location: It's walking distance from the main sites in Madrid, such as la Gran Via, Plaza del Sol, Plaza Mayor, etc.
This is the perfect hotel to stay if you don't want to spend a lot and still get a decent room and a perfect location --just some steps from the Gran Via and a few blocks from the Puerta del Sol.
Comment from Hotel Management
Jul 25, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA
Comment from Hotel Management
Jul 24, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. We hope to see you again in a near future. Again, thanks for taking the time. Sincerely, Pilar Ruiz Manager HOTEL AROSA
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Very well located and convenient

Posted Jul 5, 2014
Pros: Its location, price and efficiency.
Cons: Replace the old TVs with flat screen ones.
Location: It is close to evething : Puerta del sol, Fuencarral, Chueca (gay neighbourhood), metro
It's the second time and my experience is even better this time. This hotel is comfortable, clean and well priced. The location is amazing: the metro and the shopping street Fuencarral are within 2 minutes walk. The front desk is available 24 hours, very convenient.
Comment from Hotel Management
Jul 9, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Great location and friendly service. Rooms are small and basic but good value for money.
Comment from Hotel Management
Jul 5, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated. I am pleased to read you had an enjoyable stay with us Again, thanks for taking the time and have a great day! We hope to see you again in a near future. Pilar Ruiz Manager BEST WESTERN Hotel AROSA
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Moscow

Hotel in the centre of Madrid

Posted Jun 27, 2014
Pros: location, shutlle bus, the stuff
Cons: it needs up to date equipment in the room to be a 4 star hotel
Location: The location is perfect - walking distance to Prado, Retiro Park, Plaza Major, Gran Via, Plaza del Sol, Mercado de San Miguel
The hotel is situated in the heart of Madrid and it is very comfortable for walking around touristic attractions. The room was quite big and clean , the bed was comfortable, bathroom was clean. The problem with the room was lack of modern equipment : the TV was small and old fashioned and was not working properly , there was no electric teapot, the toiletries(shampoo and so on) were not provided. Wi Fi worked well all over the hotel and was free The stuff was very helpfull and polite. The shutlle bus from(to) the airport was great service and cheap(12 euro) The reasons why I have chosen this hotel were:prime location, good value for its cost
5 out of 5
Recommended
for Everyone
by JOHN from Penicuik

central hotel

Posted Jun 20, 2014
Pros: central location but was in aside street which made it quiet
Cons: I do not think there was anything I would change
Location: it was near to most the interesting places
I found the hotel was very well run, and the rooms were cleaned every day to a high standard the air condisoning was very good
Comment from Hotel Management
Jun 26, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had such an enjoyable stay with us. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Manager HOTEL AROSA
4 out of 5
Recommended
for Everyone
by 22boxers from new york ny

Got What I Paid For

Posted May 29, 2014
Pros: Location. Location. Location. Extremely clean. For 5 Euros the clean efficient bus to ATOCHA takes to Plaza de Cibeles. A few blocks to hotel
Cons: More storage. I have never had such limited closet space.
Location: Shopping on the Fuencarrell was a block away. Short walk to Plaza del Sol and Plaza Mayor.
Perfect location to get around the city. Limited services but clean room and polite staff. Rooms have very limited closet space and no chest of drawers. Facing the Main Street (Gran Via) may be a problem for light sleepers. My single room on the 7th floor had a balcony with a view. That was a great plus.
Comment from Hotel Management
Jul 8, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. We hope to see you again in a near future. Again, thanks for taking the time. Sincerely, Pilar Ruiz Manager BEST WESTERN Hotel AROSA
4 out of 5
Recommended
for Everyone
by Tony from London

Very Central Hotel

Posted May 26, 2014
Pros: Great location within walking distance of the Prado and all the main city sights. Staff were very helpful with information and minor problem solving
Cons: Hall carpets were rather worn and not very clean
We loved Madrid and took in all the major sights; the Prado and the royal Palace, the main cathedral and the Fine Arts museum. We also wandered around the main squares which were very lively and entertaining. We also ate some great meals, if a little expensive.
Comment from Hotel Management
Jun 10, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. We hope to see you again in a near future. Again, thanks for taking the time. Sincerely, Pilar Ruiz Manager BEST WESTERN Hotel AROSA
4 out of 5
Recommended
for Everyone
by Married couple from Manchester UK

Pleasant Hotel in Madrid centre

Posted May 19, 2014
Pros: Adjacent to city centre shopping area, close to tourist attractions, and well placed for access to other transport providing tourist trips.
Cons: Increase menu in bar/restaurant
Location: Adjacent to city centre shopping area, with good variety of cafes etc. Close to Royal Palace, Cathedral, Prado, and parks Oeste and Retiro.
Stay was very pleasant, staff very helpful, bar/restaurant facilities pleasant and relaxing.
Comment from Hotel Management
May 22, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager Best Western Hotel Arosa
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 6, 2014
Good value. Helpful staff. Good for nightlife shopping sightseeing
Comment from Hotel Management
May 7, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service. I really look forward to welcoming you soon in the near future. With my best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted May 3, 2014
This is my nth time in Madrid and in this hotel. I normally book this every summer because of its location. Rooms are clean and spacious. My last stay was in May and it was already hot in Madrid. AC didn't work so I couldn't sleep. Wanted to open the window but I couldn't open the outer glaze. Wifi worked perfect.
Comment from Hotel Management
May 7, 2014 by Pilar Ruiz, Hotel Management
Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our rooms and wifi so highly. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. We hope to see you again in a near future. Pilar Ruiz Manager BEST WESTERN Hotel AROSA