Ratings based on 588 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by McGraggle from London

Convinient Location

Posted Apr 2, 2014
Pros: Good central location
Cons: Hotel was fine for a long weekend, where the majority of time was spent out and about.
Location: Excellent location for Bernabeu, Prado Museum, Royal Palace, Cathedral and variety of other sight. 2 Mins from Metro station Gran Via, 5 from Sol
Godd location, situated 2 minutes from Gran Via Metro stop and within easy walking distance of many attractions. Hotel was clean, staff were helpful and the bar restaurant was nice place for a relaxing drink.
Comment from
Jan 8, 2014
Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. I shared your feedback with all my team and they felt much rewarded by your words. Please know that we are taking your feedback to heart and focusing on improving I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA
3 out of 5
Recommended
for Everyone
by Tanya from Atlanta, GA

Best Western Arosa could be more Rosey

Posted Mar 27, 2014
Pros: The cleaning staff for the 5th floor was kind, courteous and spoke excellent english. She did an good job each day.
Cons: They should definitely update the carpet in the hallways to match the decor of the hotel ... it would make a big difference.
Location: Everything was nearby. We could walk to great places to sight see and hop around at the tapas bars. Easy access to the metro and great shopping!
The hotel staff could have been friendlier but I believe the language barrier may have been a contributing factor. The elevators were the smallest I've ever seen anywhere but they worked very well. The hallways were in desperate need of an update but the saving grace was that the rooms were comfortable and clean.
Comment from
Jan 8, 2014
Dear Guest, I thank you for taking the time to tell us about your experience and for your mixed review posted following your recent stay with us. Please know that we are taking your feedback to heart and focusing on improving. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel great location

Posted Mar 26, 2014
its was nice as described center of Madrid , great accommodation recommended for sure
Comment from
Jan 8, 2014
Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated I am pleased to read you had an enjoyable stay with us and also to see that you rated our location so highly. Again, thanks for taking the time and have a great day! We hope to see you again in a near future. Pilar Ruiz Manager BEST WESTERN Hotel AROSA
4 out of 5
Recommended
for Everyone
by miles from boston

good facilities excellent breakfast,

Posted Mar 22, 2014
Pros: location breakfast facilities airport shuttle.
location is great, hotel efficient, clean, shuttle to airport fantastic. would give it a 4.5, only limitation being the size of the rooms--good internet too.
Comment from
Jan 25, 2014
Dear Client, Let me start by thanking you for your comments regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA
4 out of 5
Recommended
for Couples
by Jo from Norwich, England

central location

Posted Mar 16, 2014
Pros: location
Location: within walking distance of Royal Palace area. close to Metro line.
staff very helpful, room clean - had a room on 7th floor with a balcony which was lovely - superb views down the Gran Via.
Comment from
Jan 20, 2014
Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated I am pleased to read you had an enjoyable stay with us and also to see that you rated our room views so highly. Again, thanks for taking the time and have a great day! We hope to see you again in a near future. Pilar Ruiz Manager BEST WESTERN Hotel AROSA
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for break in Madrid Central

Posted Feb 25, 2014
Pros: convenient, clean and comfortable for short stay
Cons: breakfast range
Location: just off Gran Via, central for all activities, interests and travel - easy walking distance or Metro/Taxi
Good base, limited facilities but good for short stay and convenience Lifts are very small due to building shape - so be patient !!
Comment from
Jan 26, 2014
Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel Arosa
1 out of 5
by TC from Turkey

Very nice location

Posted Feb 25, 2014
Pros: Location
Cons: Everything
I only stayed one night. I wd not rate the hotel as 4 star; but only 2 star. Location is great. The size of the room is too small. Although the reservation was non-smoking, the room had heavy smoke smell. I could not sleap because of the heavy smell. The reception did not speak English. There is no looby in the hotel. It looks very old. I wd never come to this hotel again
Comment from
Jan 5, 2014
Dear Guest, After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some cases, such as this one, in which we absolutely, though not deliberately, fail to give the required attention to the client. I very much regret that anyone from the Hotel didn’t known about your dissatisfaction with the room we gave you during your stay. I would like to express my surprise concerning your comment “there is not lobby in the Hotel” because there is; it’s located on the second floor, where you also can find the bar, the internet corner and the breakfast room, Also, I am concerned about your comments in regards our reception staff don’t speak any English because they all do it, although we may don’t speak it perfect and I apologize. I am pleased to see that you rated our location so highly Again, I thank you for your sincerity and I would be very grateful if you gave us, at some point, another opportunity to change the negative impression you are now under. Very kind regards, Pilar Ruiz Manager Best Western Hotel Arosa
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice common area and central location

Posted Feb 17, 2014
Pros: common areas
Cons: The gym cld be great with view over the city at 8th floor but equipment was few and not well serviced.
Location: In the middle of everything within a few miles. Subway right around the corner.
Staff at bar/common area very attentive and friendly.
Comment from
Jan 25, 2014
Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location and common areas so highly. Also, I thank you for the special mention to our bar staff. I shared your feedback with my team and they felt much rewarded by your words. Please know that we are taking your feedback to heart and focusing on improving. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTER Hotel AROSA
4 out of 5
Recommended
for Everyone
by Sam from Leeds, UK

Great city centre location

Posted Jan 23, 2014
Pros: Was easy to get anywhere as close to the main road with shops, bars and restaurants. Room was a good size with a balcony, comfy bed and great shower
Cons: No mirrors in the main room. Only one plug socket in the main room. Reception could of been friendlier. Only one wifi code given to us as a couple
Location: Really central, next to underground
5 out of 5
Recommended
for Getaway With Friends
by Santana from New York,NY

Perfect Location!

Posted Jan 10, 2014 on Hotels.com
The hotel is located right in the middle of Madrid on the Gran Via. The front desk had given us room 416.. the WiFi in the room was very bad so we told the reception & they quickly moved us to 410.. 410 is the room u want we spent New Years off the balcony overlooking the Gran Via with amazing views! The room was comfortable no problems at all.. in the breakfast area on level 2 of the hotel.. starting at 6pm the hotel gives you a free glass of champagne worth going down there..