Ratings based on 239 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from england
Excellent hotelPosted Jul 9, 2014
Pros: Its central position
Cons: Nothing in my opinion
Location: Shops and restaurants nearby. also all the sights. e.g The palace and cathedrals.
Great position, near to all amenities ,shops restaurants , etc. would recommend .
for Everyoneby A verified traveler from San Diego
In the center of everythingPosted Jul 4, 2014
Pros: It was more than adequate. The hair dryer works well and the beds are comfortable. I like the balcony.
Cons: The bathroom is nice, but small. If you don't work the shower doors correctly you practically step into the bidet which is a real waste of space.
Location: Cafes/shopping everywhere; 15 min walk to the Prado and Naval museums. Longer to the Sorolla museum, but so worth it.
I stayed at Carlos V in 2006, and decided to stay there again because I was familiar with the area and how to get everywhere from that location. The bed is comfortable, and the TV gets at least 2 English channels whereas some hotel TVs get all Spanish stations. It also received the station that gets the futbol games, a real plus during World Cup when we weren't watching from the numerous bars/cafes. I knew that Carlos V is located in a noisy location, so I bought earplugs which solved that problem. They arranged for the shuttle to take us to the airport (12 euros each) which was very convenient. Although I am not dissatisfied, if I ever visit Madrid again, I think I will opt to stay in Recolectos area or near the Prado. It seems that Puerta del Sol has gotten rougher and dirtier since my last visit. I was disappointed that they no longer serve serrano or iberico ham for breakfast.
for Everyoneby A verified traveler
The hotel is ok but has room for improvementPosted Jun 15, 2014
Pros: It is very well located, rooms are confortable
Cons: Better services for foreing visitors
It should have a proper restaurant, tv sets are very small and out of date. The hotel should facilitate visitors from other parts of the world electrical adapters to reduce from 220 vs to 110.
for Everyoneby A verified traveler from Florida
Great location at Madrid's centerPosted Jun 15, 2014
Great location to near by places to shop or eat. Also very close to metro and rail stations
for Everyoneby A verified traveler
Posted Jun 14, 2014
first room was noisy but they immediately moved us to a much quieter room the staff was friendly and helpful great location we walked all over the city
for Familiesby Green traveller from UK
Central location ideal for visiting the sightsPosted Jun 4, 2014 on Hotels.com
Good value and comfortable hotel well placed for access to the city centre and the metro. Friendly helpful service and good choice for breakfast. Loved the balcony overlooking the street and the feel of being in the heart of the city although this meant that there was some street noise. The bedroom and bathroom were relatively small but had all the necessary amenities.
for Everyoneby mark from england
Best location in MadridPosted May 29, 2014
Superb location, 50 metres from Calle Mayor, main central street but in quiet side street. Stay on 5th floor, rooms have great balconies open to sun with motorized shades. Staff all helpful. very minor downside was that rooms didn't have tea/coffee facility, but you can get by calling reception....breakfast good, the usual mix of english/continental...perhaps small range and was a buffet rather than cooked to order. Good high ceilings, quality fitings. One item to improve, the toilet on 1st floor (off the breakfast area) has a timed light that lasts 30 seconds but no natural light....so you'll be in the dark when it's most inconvienient!
for Everyoneby lulu from london
Conveniently locatedPosted May 28, 2014
Cons: Decor, general tiredness of reception area
Location: Fantastic location.
Friendly, helpful staff and clean room, but in need of a facelift. Decor a bit tired.
for Everyoneby DONALDO from FORT LAUDERDALE,FL
i enjoy itPosted May 19, 2014
Pros: close to
it was amaizing..CLOSE TO EVERYWHERE....AND MADRID IS A BEAUTHIFULL CITY AT ANY TIME.
Recommendedby sg from uk
great locationPosted May 12, 2014 on Hotels.com
We booked room with terrace whuch is located on 5th floor. Good sized room, bathroom is excellent and the terrace is about half the size of the room and overlooks the street but the air conditioning works but wasca bit fiddly to get it on the right setting and although therecare no tea and coffee facilities you can request a coffee tray free of charge. We thought the in room safe was brokrn but you rent the lock from reception. The cons are there only 2 drawers and the wifi is very poor. The breskfast us good and thechitel is located very aclargecdepsrtmrnt store which has a supermarket in the basement. Andvit onky takes 3 - 4 mins to walk to Callao metro station.