Ratings based on 657 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from alemania

Sehr schön und sauber und ruig Alles sehr schön

Posted Aug 2, 2015
Hemos esta Do Solo una noche muy bien desayuno la gente agradable Todo muy bien
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

very comfortable

Posted Aug 2, 2015
Pros: 安静、清洁,设施齐全
Cons: nothing
Location: 离机场不远,性价比很高的酒店。我订的是一套含两张双人床的大房间,足够四个人睡。房间设施齐全,两人睡非常舒服!离马德里机场18分钟车程,到达后需要打个电话,等在酒店车辆停车点等车就是。
离机场不远,性价比很高的酒店。我订的是一套含两张双人床的大房间,足够四个人睡。房间设施齐全,两人睡非常舒服!离马德里机场18分钟车程,到达后需要打个电话,等在酒店车辆停车点等车就是。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2015
Staff was great to work with with; room had a fantastic view.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jul 29, 2015
This hotel is about 20 mins drive from the airport, there is a free shuttle. Only negative is that 24h room service is very limited and they have removed most of the vending machines within the hotel
Comment from EPC
Jul 30, 2015 by CP Staff, EPC
Dear Guest! thanks for your stay with us. Nice to know about your experience. If you were a repetitive guest, we have move the vending in the same room of the business corner. :)
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Clean friendly hotel, happy guests

Posted Jul 28, 2015
Pros: It was clean, the WIFI worked great, the staff spoke English and it had a great gym on the premises.
Cons: Our room had no view, our window view was of the air conditioning unit but we barely were in our room so for us it was ok.
Location: We went to Plaza Mayor and many other tourist landmarks all with using the Metro. Everything is clean and the people are really friendly.
The hotel is close to the airport and you have to walk a short distance to catch the bus into the city but it was worth it. Very easy to get around, the bus takes you into the city leaving you in the bus terminal with entrance to the Metro that takes you all over the city. The maps in the Metro are so simple to understand without even knowing Spanish. The hotel was very clean and quiet. We ate 1 night in the hotel restaurant, service was excellent & friendly and the food was really delicious. I can't wait to go 1 day. The hotel staff spoke English. 1 review I keep reading about Paris & Spain is that the beds are hard but I slept really great on the bed and I am very picky.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel. Reception did give minimal information

Posted Jul 28, 2015
Lovely hotel. Large fully equipped rooms. Only improvement is faster service at reception and provide information without being asked. The man in front was given lots of info I was giving very little
Comment from EPC
Jul 30, 2015 by CP Staff, EPC
Thank you for choosing Crowne Plaza. We take note of your comment. The information is provided as needed. We are always available 24 hours to assist you.
3 out of 5
by A verified traveler from belgie

Zakelijk hotel

Posted Jul 25, 2015
Pros: De stilte in de kamer' lekker ontbijt
Location: Onder de aanvliegroute van de luchthaven, in de kamer hoor je niets. Afgelegen, vuile buurt.
Zakelijk hotel waarbij alles extra geld kost. Parkeren extra betalen, ontbijt voor de kinderen bij een familiekamer extra betalen, 2 grote handdoeken in de familiekamer voor 4. 2 kleintjes voor de kinderen. Familiekamers aan de binnenzijde van het hotel. Een weinig vriendelijk onthaal. Ontbijt was wel goed. Kamer was netjes en zeer stil.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and close to airport

Posted Jul 21, 2015
Perfect hotel if your looking for proximity to Madrid airport. Staff service excellent and very helpful in ensuring you get to your flight on time. Free shuttle to the airport. Restaurant food delicious. Clean and convenient!
Comment from Hotel Management
Jul 24, 2015 by CP Staff, Hotel Management
Dear Guest, Thanks so much for your feedback. It's really nice read about your stay. We will share with the staff to recognize your expectations and their job. Hope see you in the next trip. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from san pedro sula

Hotel very comfortable

Posted Jul 20, 2015
Definitely excellent. I will comeback to this hotel
Comment from Hotel Management
Jul 24, 2015 by CP Staff, Hotel Management
Dear Guest, thanks so much to share about your stay. For us, it's so important to know about your experience. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Súper bien ubicado

Posted Jul 19, 2015
Fue placentera, mi familia estuvo a gusto yo disfrute el Gym es buenos y de verdad nos pareció bien ubicado ya que fue muy fácil llegar en taxi y bus-Metro al centro de Madrid
Comment from Hotel Management
Jul 24, 2015 by CP Staff, Hotel Management
Estimada Familia!! Nos alegra saber sobre su estancia. Su comentario nos ayuda a evaluar los servicios. Es estupendo cumplir con las expectativas. Gracias por elegirnos. Saludos,