Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Moscow

Nice Hotel near airport

Posted Jan 22, 2015
Only negative part is their shuttle service, we spend nearly one hour waiting in the cold weather at the airport. I had to call several times to hotel to find out what is going on. I told them that we have 7 people with luggage and at the end small minibus showed up and few people from out group had to take taxi. Other then that hotel is great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom colombia

Family vacation

Posted Jan 20, 2015
Overall fine for a transition in or out of Spain. We gathered the day before our departure for several destinations. It is a bit far from T4. It appears closer than other hotels when in fact all are in the same area.
Comment from Hotel Management
Jan 21, 2015 by CP Staff, Hotel Management
Dear Alekos, Thanks to help us. Your notes are being used to improve the services. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, will stay again

Posted Jan 19, 2015
Staff are really friendly. Rooms are nice and luxurious. Breakfast is rich. Will definitely stay again
Comment from Hotel Management
Jan 21, 2015 by CP Staff, Hotel Management
Dear Guest, it's really nice to read you. Thanks for your time in valorate the services. See you in the next visit. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Bastante moderno y limpio

Posted Jan 8, 2015
Pros: Habitacion grande, personal amable, limpieza
Cons: La comia del restaurante no es lo mejor de este hotel, :)
Location: Esta cerca del aeropuerto 15 min. Alrededor no hay nada
Solo estuve una noche, pero era lo que buscaba. Tranquilo silencioso, limpio, personal amable.
Comment from Hotel Management
Jan 12, 2015 by CP Staff, Hotel Management
Estimado viajero, gracias por su valoración. Su opinión nos ayuda a mejorar los servicios. Es gratificante el reconocimiento de los serivicios ofrecidos. Esperamos verles pronto. Saludos.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice overnight stay

Posted Jan 4, 2015
Pros: cleanliness, polite service, airport shuttle
we only stayed for one night in between the flights, but we were satisfied with the hotel. We used the hotel shuttle which we found in the designated area in terminal 4 and were also promptly taken to the airport the next morning. The room was large with comfortable beds and nice bathroom with shower and bath. The front desk staff were very polite and courteous.
Comment from Hotel Management
Jan 5, 2015 by CP Staff, Hotel Management
Dear Guest, first of all thanks to be with us. Your opinion is so important. Hope that help the rest of travellers as is helping us to improve the services. Best Regards.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom daytona beach, fl

Madrid Airport Hotel

Posted Jan 3, 2015
Pros: It was clean, had a restaurant and free shuttle to airport.
Location: I was there only for early flight. They did offer inexpensive transportation to near the city center.
Check in easy. Because of the discounted rate they wanted to put me in a room on the ground floor. I do not like ground level rooms anywhere. They put me on the second floor and the room was perfect. Shuttle to airport was great.
Comment from Hotel Management
Jan 5, 2015 by CP Staff, Hotel Management
Dear Anne, thanks for the feedback. About the rooms and floor depends of the kind of room that you paid. Not the price. Anyway is nice read that your stay was good. Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Madrid

Una excelente opción para visitar Madrid

Posted Jan 1, 2015
Un hotel muy bien planteado, con excelentes servicios y un personal muy resolutivo y amable. Hemos estado alojados 8 noches en plenas fiestas navideñas, y todo ha funcionado a la perfección. No suelo acceder a planes de fidelizacion, y esta vez he completado el formulario. Si toda la cadena funciona igual de bien, volveré a sus hoteles con frecuencia.
Comment from Hotel Management
Jan 5, 2015 by CP Staff, Hotel Management
Estimado Felipe, nos alegra leer sobre su estancia y comprobar que se han cumplido sus expectativas. Es un placer darle la bienvenida al club de fidelidad. Gracias por su valoración. Feliz Año Nuevo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado, USA

Great Airport Hotel

Posted Dec 30, 2014
Pros: Location, staff, cleanliness.
Cons: Get rid of those long, long pillows
Location: This is an airport hotel. The airport is nearby.
This property is excellent for your last night in Madrid; you are right next to the most confusing airport in Europe. Yes, worse than the nightmare airports in London. We turned in our car, caught the hotel shuttle to the hotel, spent the night, had breakfast, and took the shuttle back to the airport for out flight to the US. This worked very well for us. The hotel is very modern, very clean, spacious and quiet even though it is on an express way at the end of the runways. The employees are very accommodating and know how to help navigate the airport. The breakfast is wonderful, with many, many great choices. We had a great stay and would highly recommend this property to anyone. My only reason for the two 4 ratings are because each bed has two five foot or 1.5 meter long pillows. With two people and two pillows, it is like sleeping with four people in the bed! We wrestled with our personal space and the pillows all night long. Four regular sized pillows would be preferable.
Comment from Hotel Management
Jan 5, 2015 by CP Staff, Hotel Management
Dear FDR; thanks for your feedback. It's so important. We take notes about your observations. Happy New Year
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice airport hotel

Posted Dec 29, 2014
We were stuck at Madrid airport and booked this hotel same night. It did not start too well having to wait 25 minutes for the hotel shuttle. It,took about 15 min ride from the airport to the hotel. It ismnext to other major hotels at MAD airport. The lobby and hallway did not,give a good first impression, the room however did fully compromise the four stars the hotel has and that was most important for us only staying there for few hours overnight. Good value for money (we paid $62 for the night - dbl room).
Comment from Hotel Management
Jan 5, 2015 by CP Staff, Hotel Management
Dear Guest! Thanks to valorate our services. It's nice to read that your stay was good. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfecto para nuestras necesidades

Posted Dec 27, 2014
Pros: todo
comodo,limpio,sin ruido,muy agradable.solo estuve una noche no puedo decir mas.
Comment from Hotel Management
Dec 28, 2014 by CP Staff, Hotel Management
Estimado huesped, muchisimas gracias por su valoración nos alegra saber sobre su estancia. Les deseamos unas felices fiestas. Saludos,